Big Thanks to Lynn, Jayne & Louise in the Wynyard office for there help in selling our property. All staff were helpful, professional & friendly, nothing was too much trouble. Queries were dealt w... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ryan, Sharon & Nicola at the Sedgefield branch of Robinsons are all amazing. We’ve bought and sold a couple of houses with them now and they never fail to impress with their professionalism, attentio... Se mer
Företaget har svarat
A big thank you to Michelle at the Bishop Auckland office. She was a great help in assisting us with the sale of our late mam's property and kept us informed of all developments during what was a ver... Se mer
Företaget har svarat
Robinsons was extremely responsive and answered all our queries promptly. They prepared and marketed the property materials efficiently, and proactively coordinated communications between the seller a... Se mer
Företaget har svarat
Företagsinformation
- Fastighetsförvaltning
- också i
- Digital marknadsföringsbyrå
- Fastighetsinvestering
- Fastighetsmäklare
- Fastighetsvärdering
- Onlineauktion
Skrivet av företaget
Robinsons are a family run Estate Agents in the North East of England. They have 7 offices including Durham, Chester le street, Bishop Auckland, Crook, Spennymoor, Sedgefield. They also have a Fine and Country office on Wynyard. The business deals with all aspects of property including, sales, lettings, surveys, auctions, and mortgages.
Kontaktuppgifter
Head Office 19a Old Elvet, Durham City, DH1 3HL, Durham, Storbritannien
- www.robinsonsestateagents.co.uk
4,8
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Fantastic estate agents!
Just want to say a big thank you to George, Keith, Stacey and Kayleigh for assisting with my house sale.
The service was excellent from start to finish and I would recommend Robinsons for an estate agents.
Thanks Mike
4 augusti 2025
Omdöme utan inbjudan
Svar från Robinsons Estate Agents
Thank you so much for taking the time to share your feedback — it truly means a lot to us. Our team works hard to provide the best possible service, and knowing that it's appreciated makes all the difference. We'll be sure to pass your kind words along to everyone here. Regards Robinsons Management Team
Excellent friendly service
First class service from initial valuation through to completion. Michael, Michelle and Chelsea kept us well advised on viewings and offers making the whole process seem very simple. Thanks for all your help. Would highly recommend Robinsons estate agents
18 juli 2025
Omdöme utan inbjudan
Svar från Robinsons Estate Agents
Thank you so much for taking the time to share your feedback — it truly means a lot to us. Our team works hard to provide the best possible service, and knowing that it's appreciated makes all the difference. We'll be sure to pass your kind words along to everyone here. Regards Robinsons Management Team
Excellent marketing and staff
Robinsons at Sedgefield managed a difficult process with professionalism. Ryan was quick to make an appointment and had the house on the market the same day. There was plenty of interest and it was sold very quickly. Sharon and Danni were great in keeping up to date with everything and despite issues within the chain making it quite a stressful process, they were on hand to support with a sense of humour which was greatly appreciated. Thank you to everyone at Sedgefield for your help and support.
2 augusti 2025
Omdöme utan inbjudan
Svar från Robinsons Estate Agents
Thank you so much for taking the time to share your feedback — it truly means a lot to us. Our team works hard to provide the best possible service, and knowing that it's appreciated makes all the difference. We'll be sure to pass your kind words along to everyone here. Regards Robinsons Management Team
Wynyard branch
I cannot thank Joy and the Robinsons Wynyard team enough for their outstanding support throughout my home purchase. Joy went above and beyond to ensure everything progressed smoothly. Communication was exceptional, and her persistence made all the difference at numerous points in the process.
Joy showed genuine care and professionalism every step of the way, and I always felt that she was fully on my side, doing everything possible to move things forward.
It’s rare to come across someone so committed, reliable, and proactive. I’m incredibly grateful for her help and wouldn’t hesitate to recommend the Wynyard branch to anyone buying or selling in the area.
29 juli 2025
Omdöme utan inbjudan
Svar från Robinsons Estate Agents
Thank you so much for taking the time to share your feedback — it truly means a lot to us. Our team works hard to provide the best possible service, and knowing that it's appreciated makes all the difference. We'll be sure to pass your kind words along to everyone here. Regards Robinsons Management Team
We have had a fantastic service using…
We have had a fantastic service using the Chester-le-Street branch to buy our property, and also had a valuation carried out. Chelsea, Michelle and Michael have been brilliant to deal with, and have been so helpful throughout a stressful process! In addition, Shelagh is a pleasure to speak with on the phone. Robinsons customer service is excellent. Thank you all to everyone at the branch who have helped us, it is much appreciated! 😊
23 juli 2025
Omdöme utan inbjudan
Svar från Robinsons Estate Agents
Thank you so much for taking the time to share your feedback — it truly means a lot to us. Our team works hard to provide the best possible service, and knowing that it's appreciated makes all the difference. We'll be sure to pass your kind words along to everyone here. Regards Robinsons Management Team
Many Thanks
Big thank you to the team at the Sedgefield Branch. Not straightforward but you managed it in a very professional manner. Would recommend your services to all.
18 juli 2025
Omdöme utan inbjudan
Svar från Robinsons Estate Agents
Thank you so much for taking the time to share your feedback — it truly means a lot to us. Our team works hard to provide the best possible service, and knowing that it's appreciated makes all the difference. We'll be sure to pass your kind words along to everyone here. Regards Robinsons Management Team
Excellence from Robinsons Sedgefield Branch…
I went with Robinsons Sedgefield Branch to buy and sell my property and their service was excellent. Danni, Ryan and Sharon were extremely helpful, always having time for an update throughout this stressful time. Not that I am planning to, but I would not consider any other agent in the area, just Robinsons Sedgefield again! Thank you so much!
18 juli 2025
Omdöme utan inbjudan
Svar från Robinsons Estate Agents
Thank you so much for taking the time to share your feedback — it truly means a lot to us. Our team works hard to provide the best possible service, and knowing that it's appreciated makes all the difference. We'll be sure to pass your kind words along to everyone here. Regards Robinsons Management Team
Excellent service from the Spennymoor…
Excellent service from the Spennymoor branch.
28 februari 2025
Omdöme utan inbjudan
Svar från Robinsons Estate Agents
Thank you so much for taking the time to share your feedback — it truly means a lot to us. Our team works hard to provide the best possible service, and knowing that it's appreciated makes all the difference. We'll be sure to pass your kind words along to everyone here. Regards Robinsons Management Team
From an initial accurate assessment to…
From an initial accurate assessment to the final contact on the day of the sale, Robinsons excelled - particularly Angela: they kept us informed & followed up our queries promptly.
4 juli 2025
Svar från Robinsons Estate Agents
Thank you so much for taking the time to share your feedback — it truly means a lot to us. Our team works hard to provide the best possible service, and knowing that it's appreciated makes all the difference. We'll be sure to pass your kind words along to everyone here. Regards Robinsons Management Team
Incredibly professional service from Robinsons…
Excellent service from Robinsons Chester le Street branch. From the initial marketing and valuation advice from Michael, through to the viewing feedback and offer negotiation by Michelle, Chelsea and Shelagh the service has been incredibly professional and efficient throughout the entire sale process. Highly recommended.
7 juli 2025
Omdöme utan inbjudan
Svar från Robinsons Estate Agents
Thank you so much for taking the time to leave us a review!
We're glad to hear that you had a positive experience, and it means a lot to know we were able to provide you with good service.
We truly appreciate your support and hope to help you again in the future!
Regards
Robinsons Management Team
Sedgefield Branch went above & beyond!
It was an absolute pleasure dealing with Robinsons Sedgefield for both our sale and purchase. Ryan, Dani and especially Sharon were all amazing and kept us updated and involved through the entire transaction. Despite the process being difficult at the best of times, we were reassured and supported by the Sedgefield branch all the way. We would highly recommend these amazing agents - thank you all again!
20 juni 2025
Omdöme utan inbjudan
Svar från Robinsons Estate Agents
Thank you so much for taking the time to leave us a review!
We're glad to hear that you had a positive experience, and it means a lot to know we were able to provide you with good service.
We truly appreciate your support and hope to help you again in the future!
Regards
Robinsons Management Team
Angela was very professional from the…
Angela was very professional from the start couldn’t fault her in any way made me feel at ease throughout the whole process. Couldn’t thank her enough
25 juni 2025
Svar från Robinsons Estate Agents
Thank you so much for taking the time to leave us a review!
We're glad to hear that you had a positive experience, and it means a lot to know we were able to provide you with good service.
We truly appreciate your support and hope to help you again in the future!
Regards
Robinsons Management Team
Joy and Millie were amazing
Joy and Millie were amazing. Constantly kept us up to date. Sorted everything out quick and easy for us.
Thank you for everything.
Leon and Ellie
28 juni 2025
Omdöme utan inbjudan
Svar från Robinsons Estate Agents
Thank you so much for taking the time to leave us a review!
We're glad to hear that you had a positive experience, and it means a lot to know we were able to provide you with good service.
We truly appreciate your support and hope to help you again in the future!
Regards
Robinsons Management Team
I can highly recommend Sedgefield branch of Robinsons…
I can highly recommend Sedgefield branch. The full team Ryan, Sharon and Dani were very professional with good sense of humour in their approach. This team made you feel like they had plenty of time for you. I would recommend this estate agent to anyone thinking of selling their property. Their marketing is excellent. Very very pleased with the service they provided.
20 juni 2025
Omdöme utan inbjudan
Svar från Robinsons Estate Agents
Thank you so much for taking the time to leave us a review!
We're glad to hear that you had a positive experience, and it means a lot to know we were able to provide you with good service.
We truly appreciate your support and hope to help you again in the future!
Regards
Robinsons Management Team
Always on hand to help
Nothing too much trouble for Robinsons staff. helped me from beginning to end.
30 maj 2025
Svar från Robinsons Estate Agents
Thank you so much for taking the time to leave us a review!
We're glad to hear that you had a positive experience, and it means a lot to know we were able to provide you with good service.
We truly appreciate your support and hope to help you again in the future!
Regards
Robinsons Management Team
Joy at Robinsons was great throughout…
Joy at the Wynard branch of Robinsons was great throughout our home purchase. She supported the process and liaised with all parties to keep things on track and moving on - at all times friendly and super professional.
4 juni 2025
Omdöme utan inbjudan
Svar från Robinsons Estate Agents
Thank you so much for taking the time to leave us a review!
We're glad to hear that you had a positive experience, and it means a lot to know we were able to provide you with good service.
We truly appreciate your support and hope to help you again in the future!
Regards
Robinsons Management Team
I used Robinsons
I used Robinsons, Chester Le Street to sell my property. Everyone was so helpful and I was updated every step of the way. Would highly recommend Robinsons
30 maj 2025
Omdöme utan inbjudan
Svar från Robinsons Estate Agents
Thank you so much for taking the time to leave us a review!
We're glad to hear that you had a positive experience, and it means a lot to know we were able to provide you with good service.
We truly appreciate your support and hope to help you again in the future!
Regards
Robinsons Management Team
Good experience
Robinsons sold us our house recently. The Durham branch were extremely helpful with any issues and queries we had throughout, I dealt mainly with Stacey but all of the team were excellent and friendly. We were first time buyers so their communication and advice was a big help.
1 maj 2025
Omdöme utan inbjudan
Svar från Robinsons Estate Agents
Thank you so much for your kind words! We're delighted to hear you had a good experience with us. It was a pleasure helping you find your new home, and we're especially glad Stacey and the rest of the Durham team could support you through your journey as first-time buyers. If you ever need anything in the future, don't hesitate to get in touch. Wishing you all the best in your new home! 🏡
Robinsons Management Team
No-Show Valuations
I called for a valuation but they were quite busy so it was arranged for a couple of weeks later. Then rescheduled due to the Bank Holiday (understandably).
The appointment comes and goes, no show. I was in the house, as was my son and 2 dogs who would have went nuts if someone knocked on the door. No phone call either which I would have expected for a pre-booked appointment.
I email the office that confirmed the appointment who say that the guy came and nobody was home. Incorrect.
If no answer to a pre-booked appointment, why not at least call? They had my number as they called to book it. I can only assume therefore either the guy "claimed" nobody was in to dodge the appointment, or went to the wrong house (again, 2 dogs, knocking door......).
Weirdly cold response from the office so presumably with the wait for an appointment they have more than enough work to worry about new business which is saddening as it was via Robinsons I bought the house back in 2008.
27 maj 2025
Omdöme utan inbjudan
Svar från Robinsons Estate Agents
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet your expectations, and we completely understand how frustrating it can be when an appointment doesn’t go as planned - particularly around busy periods like the Bank Holiday.
Our agent did attend at the scheduled time and reported receiving no response at the property. We understand this can be frustrating, especially when you were home, and we’re sorry for any confusion caused.
We also apologise if our response came across as cold - that was certainly not our intention. We value all of our clients, and your feedback has been taken onboard to help us improve how we communicate and respond going forward.
Thank you again for bringing this to our attention.
Robinsons Management Team
Absolutely appalling
Absolutely appalling! 2 viewings had to get cancelled, first one the agent didn't have a key, rescheduled viewing got there 10mins early only to be told there was a glitch with the website for sending me a viewing for that day - when it was sent by a staff member and confirmed by another staff member. Please do better next time, a big shame as the house looked great! Hopefully someone will get to view it soon!
22 maj 2025
Omdöme utan inbjudan
Svar från Robinsons Estate Agents
Thank you for taking the time to share your feedback. We're very sorry to hear about your recent experience and truly understand your frustration and disappointment.
At Robinsons, we strive to provide the best possible service to all our clients, and we regret that you feel this way. While we do our utmost to ensure everything runs smoothly, occasionally unforeseen issues—such as access complications or technical glitches—can arise that are unfortunately out of our control.
We do try to accommodate everyone’s schedules as best we can, often waiting for clients who are delayed or managing multiple appointment changes. However, human error can occur, especially when handling numerous updates and communications across our team.
Please accept our sincere apologies for the inconvenience caused. We are reviewing what happened to ensure we can prevent this type of situation in the future. It’s a shame you weren’t able to view the property, and we hope another opportunity arises for you to find the right home.
Regards
Robinsons Management Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.