Good knowledgable staff who give good service. Unfortunately, this time, delivery was not as it should be. First delivery was aborted because of motorway problem but we were not informed until I rang... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I won't go in to the details but my mother had a query about a HiFi Item she bought and received through the mail from Richer Sounds. She phoned up the Liverpool shop as that's her closest shop and... Se mer
Företaget har svarat
Member of staff who I dealt with in buying my new LG television was only concerned that I had chosen the correct tv for myself. Was very patient with my lack of IT Skills too. Delivery was exactly wh... Se mer
Företaget har svarat
Can't fault the service or the whole experience, from initial email back n forth to final delivery and set up. Having done a lot of research beforehand, I was pretty solid with what I wanted, and it e... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Kontaktuppgifter
1-5 Berry Street, L1 9DF, Liverpool, Storbritannien
- 0333 900 0030
4,9
Utmärkt
3 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Richer Sounds - Liverpool
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Staff who go the extra mile
Brilliant staff who went the extra mile for us. Will definitely be shopping there again.
3 april 2026
Svar från Richer Sounds - Liverpool
Thank you for your wonderful feedback
Stuart went out of his way to give us…
Stuart went out of his way to give us the best advice, suggesting that LG was the best picture and reliability at the moment. It was hard to change after many years of having totally reliable Panasonic’s.
Thanks for the help & advice.
2 april 2026
Svar från Richer Sounds - Liverpool
Thanks for your kind review, we look forward to your next visit.
You just can't beat this
No. 1 go-to for your Hi-Fi needs.
The very best prices, along with a 6-year warranty on most items. Brilliant!
2 april 2026
Svar från Richer Sounds - Liverpool
Thanks for your kind review, we look forward to your next visit.
Firstly a great price
Firstly a great price, free delivery to the store and clear communication with the store confirming when it was ready to collect. Quick and easy collection, pull up outside, pop in to show the invoice that was emailed to me as proof of purchase and the colleague carried it out to the car and made sure it was safe to transport. Great service as always, thanks!
1 april 2026
Svar från Richer Sounds - Liverpool
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Very quick delivery even on the…
Very quick delivery even on the standard.
Great price and Richer Sounds very good customer support.
31 mars 2026
Svar från Richer Sounds - Liverpool
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Staff very helpful
Staff very helpful. Guided me to get the record player which most suited my needs. He said contact him if I required assistance
26 mars 2026
Great in-store and delivery experience
30 mars 2026
Svar från Richer Sounds - Liverpool
Thanks for your feedback, great to read you were happy with our service.
Svar från Richer Sounds - Liverpool
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Phone purchase of TV & soundbar which…
Phone purchase of TV & soundbar which went without a hitch. Installation service was offered which I paid for. So glad I did. John, who was the installer, did a brilliant job.
28 mars 2026
Svar från Richer Sounds - Liverpool
Thank you for your 5 star review, it’s lovely to read your comments.
Still to attend my demo but initial response excellent
Still to attend my demo but blown away by the friendly and receptive response to my online queries and follow-up emails.. very impressive customer service. Will update review following demo. Brilliant Richer sounds!
4 april 2026
Omdöme utan inbjudan
Svar från Richer Sounds - Liverpool
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great service from start to finish
I’m leaving this review a little later than planned, but it’s well deserved. I bought a Samsung S90F television from Richer Sounds and it’s been fantastic. David helped me choose the right model.
Unfortunately, the TV developed an issue, but the team handled it brilliantly. Diego and Justin made the return and replacement process easy, and the new unit has been perfect.
I’ll definitely be coming back for future TVs and soundbars — and I’ve already been recommending Richer Sounds to my family and friends.
12 januari 2026
Svar från Richer Sounds - Liverpool
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Staff were great
Staff were great, very helpful and patient with a complete novice. Excellent ordering and delivery
25 mars 2026
Svar från Richer Sounds - Liverpool
Thank you for your wonderful feedback
Svar från Richer Sounds - Liverpool
Thanks for your feedback, great to read you were happy with our service.
Samsung qe55qn73f..
As always first class experience.
Samsung tv with 6y warranty and free next day delivery you just can't find deals like this anywhere else...The tv is just what I wanted with and a great upgrade from my last tv a Samsung eu50cu7100 (also from RS)...Many thanks One happy customer 👍
23 mars 2026
Svar från Richer Sounds - Liverpool
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
DPD delivery you can depend on
DPD delivery you can depend on, delivery time slot spot on.
21 mars 2026
Svar från Richer Sounds - Liverpool
Thank you for your 5 star review, it’s lovely to read your comments.
Great store with great free cover I…
Great store with great free cover I only purchase my TVs from here.
21 mars 2026
Svar från Richer Sounds - Liverpool
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Staff were very informative and…
Staff were very informative and helpful, the six year guarantee sealed the deal though I’m a bit disappointed that the tv is now on offer so I could have saved £80 if I’d waited a week!!!
20 mars 2026
Svar från Richer Sounds - Liverpool
Thanks for your 5 star review, we look forward to seeing you again next time
PERSON TO PERSON TRANSACTION IN…
PERSON TO PERSON TRANSACTION IN LIVERPOOL STORE A VERY PLEASANT AND HELPFUL EXPERIENCE. ACCOMODATED ON ALL ASPECTS OF PRE PURCHASE, WELL EXPLAINED, AND CLARIFICATION ON SUGGESTED DELIVERY OPTIONS.
EXCELLENT.
20 mars 2026
Svar från Richer Sounds - Liverpool
Thanks for your kind review, we look forward to your next visit.
too good to be true,but it was true.
samsung the frame bezel fitted perfectly
price was fantastic
16 mars 2026
Svar från Richer Sounds - Liverpool
Thank you for your 5 star review!
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