Richer Sounds - Exeter Omdömen 

I've been using Richer sounds since 2002 when we bought a new hifi system for a new house. I've been back many times, most recently for a replacement turntable for the one that, sadly, died after 43 years of use! Thanks, Richer Sounds, for all the help and advice!

We knew we wanted a particular Tv; it was available at John Lewis with 5year guarantee & at Richer Sounds with a 6year guarantee so we chose the latter.
We paid £10 extra for next day delivery. Delivery was well organised with good communication & the Tv was taken up to the first floor living room without any quibble.
Our son set up the Tv for us, although this is a service, paying, offered by Richer Sounds. We decided that the sound bar we’d ordered was not necessary so took it back to the shop, immediately refunded, pleasant service.

Always get great products at great prices from Richer Sounds….. good reliable staff that know the products.

Called in to buy a lead to connect my turntable to my Technics Streamer/CD and some decent speaker cable and the guys were extremely knowledgeable & helpful.
Highly recommend this Exeter store.

Although short-staffed due to illness I was given time explaining what I was looking for and at no stage felt rushed or pressured and was given sound advice on the options available.

I chose to use a shop rather than just online to support businesses in my area. I was met by Steve, who was available in just the right way, not an overbearing presence, but clearly on hand for questions. After looking at some tv’s I had already researched I asked for help and opinions. An extensive conversation followed and balanced view was presented clearly backed up by knowledge and experience of both products and customers including explaining, after I queried a better deal than online, that there are extra’s available in store that are not online. I left the store to think about it. After 4 days I called Steve. He remembered me and the deal was done remotely. The product was delivered efficiently and is great.
In summary an excellent retail experience.

We’re very pleased with our new audio equipment. The chance to try out options in the demonstration room made all the difference as we ended up with completely different options to where we started. Staff were friendly and helpful and delivery was very quick and easy.

Most importantly, the order was FAST! I ordered online and collected it in-store the next day. Fantastic!

The item was a bit cheaper on Amazon, but I thought I’d support a local business for a change. I know that’s cringe, but honestly. Problem is, I’m not sure I will next time. The order was really quick to pick up, but I definitely felt like I was in the way and they wanted me to scoot. I really appreciate the one member of staff who smiled at me, but everything else made me really embarrassed, and I don’t fancy it again.

I had a question I wanted to ask about the VIP Club, but in the heat of the moment I was too ashamed to ask: the ad says I’d get ten quid off my first purchase, but I didn’t. I was charged full price.

I’d definitely recommend Richer Sounds if you’re confident with AV, but I’ll avoid embarrassing myself again.

Very good customer care. Always helpful. I have been buying of them since the early days at London Bridge. Cyrus is spot on system. Nick was great.

Really pleased that I went into the shop, they were very helpful with everything very good customer service and really good delivery service very pleased and very pleased with my new television.

Was it really only a couple of weeks I wrote about my last purchase? Time flies!
Anyway on to the Fosi ZP3 pre amp!
Having bought the Emotiva power amp a Very short time ago, getting rid of my CX-a 81mk2 meant I lost a sub out connection, and whilst if I had a sub with cable links, I could simulate the outcome.
Also trying a spare phono out socket left a bit to be desired!
Nothing else for it, I started to look for a pre with a sub out connection.
Many fitted the bill, but were around £800 and upwards, and I’d recently been swapping my other things, so I had to ‘pull in my belt’ a bit!
Mark at the Exeter store pointed out the uber cheap Fosi pre, which would have done the job ok, but the one up caught my eye.
Some amazing reviews from YouTube etc, so I decided on that one.
Mark found the only one across all the stores in Croydon,and called them immediately to arrange dispatch to my place in Torquay, then came the better news, it was reduced too!
That was on the Sunday,and it arrived Wednesday!
I quickly installed it ( read that , I installed it as quickly as a man who recently had a stroke, and only has one usable hand!) could do.
Switched it on, taking into consideration the only one criticism about the volume control, and was amazed!
How could the cheapest thing in my system improve it more than other, more expensive stuff?
No idea, all I will say is the Fosi ZP3 is an amazing piece of kit!
Highly recommended!!

Very helpful, friendly and informative staff.
Encouraged me to think about the product protection deal which I was ready to reject but which is actually a really good deal!

Phone was answered promptly. Spoke to Mark who was helpful and cheerful!
Price was competitive.
6year warranty was an added bonus.
Delivery service from their partner BJS was efficient too.

Lloyd very helpful especially when things didn’t go to plan, all the staff I spoke to were helpful and knowledgeable.

Great knowledgable service and super quick delivery

Amazing customer service.
5/5.

First time I have used telesales and all was positive. Especially Mark who sorted everything, including shipping to my local branch in Prestwich, Manchester.

Friendly helpful service. Honored extended guarantee without any quibble. Suggested repair may take up to six weeks but all sorted within about one week. Item beyond economic repair so replaced with a brand new equivalent from the only remaining manufacturer. Great service. Could not be bettered.

The Exeter store manager has worked for the company for 25 years so has a lot of knowledge and was able to recommend three amps for our demo visit, Their database keeps records of other products we’ve bought so was able to prepare our demo with suitable options. They allowed us plenty of time to try out and compare three options. The demo was crucial in making our choice and we are delighted with our purchase. The manager was also able to reduce the price a little as they had a returned(but brand new) product.
The only thing that could be improved is the demo room. It doesn’t have soundproofing so you can hear sounds from the shop and the road outside.