I LOVE The Real Flower Company! Whenever I want to give someone a WOW gift I send a bouquet from them - nothing beats the sight of a beautiful arrangement of quality flowers, unless it's the scent... Se mer
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Det här tycker kunderna
Unfortunately a number of the stems were broken on arrival which, given the packaging being fairly sturdy, I think may have been down to my choice of flowers (Dahlias) being fairly delicate. The flo... Se mer
I sent the flowers as a gift so don’t know what they looked like but I was assured by the recipient that they were lovely and they arrived promptly.
The experience of ordering and getting them and being updated about delivery was great. The flowers that came made my girlfriend smile and they looked beautiful. Only negative is we have had them f... Se mer
Företagsinformation
Informationen kommer från olika externa källor
Award winning florists specialising in scent with Provenance as many of our flowers are grown specially for us by our grower farms www.realflowers.co.uk Our team of professional florists make bouquets and arrangements for delivery nationwide in the U...
Kontaktuppgifter
Cale Street 13, SW3 3QS, London, Storbritannien
- www.realflowers.co.uk
4,4
Utmärkt
243 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 90 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Consistent excellence
Always use Real Flowers as they produce the most wonderful flowers - way better than all the rest. Delivered as requested and beautifully packaged.
28 november 2025
Omdöme utan inbjudan
Svar från The Real Flower Company
Dear Lorraine,
Thank you so much for your kind words and continued support. We’re delighted to hear you love our flowers and appreciate the care we put into packaging and delivery. It means a great deal to us that you choose Real Flower Company time and time again.
Warm regards,
The Real Flower Company Team
Lovely flowers
Having received a wreath as a present I decided to gift some flowers.
They too are lovely however, I’d asked for them to be delivered in a specific place where they would been seen by the recipient, however instructions were ignored and they were put in a shed. They were there for 2 days, I really hope this doesn’t change the longevity of the flowers.
13 november 2025
Omdöme utan inbjudan
Svar från The Real Flower Company
Dear Lisa,
Thank you for your feedback, and we’re so glad you loved both the wreath and the flowers. We’re very sorry your delivery instructions weren’t followed — this isn’t the experience we aim to give.
If the flowers are affected in any way, please do get in touch with our customer care team so we can put things right.
Warm regards,
The Real Flower Company
Beautiful and Fresh Flowers
Beautiful flowers and delivered exactly as expected. This is my second time using “The Real Flower Company” and they will now be my go to for sending flowers
12 november 2025
Omdöme utan inbjudan
Svar från The Real Flower Company
Dear George,
Thank you for your lovely review. We’re delighted the flowers were just as expected and that you’ve chosen us again. It means so much to be your go-to for sending flowers, and we look forward to creating more beautiful gifts for you.
Warm regards,
The Real Flower Company
The flowers delivered were not fresh
My boss A-J McV ordered the flowers for her bd arrangements.
The flowers delivered were not fresh, some of the leaves brown on the edges and covered in aphis ( dead and live ones ). As a result I did not use the bunch delivered.
30 oktober 2025
Omdöme utan inbjudan
Svar från The Real Flower Company
Dear Anita,
Thank you for bringing this to our attention.
We’re very sorry to hear that the flowers arrived in poor condition — this is absolutely not the standard we strive for. Please contact our customer care team so we can look into what went wrong and arrange a suitable replacement or resolution. We appreciate you letting us know.
Warm regards,
The Real Flower Company
Excellent service
Excellent service - able to get flowers delivered on Saturday. My friend loved the bunch - very seasonal
31 oktober 2025
Omdöme utan inbjudan
Svar från The Real Flower Company
Dear Penny,
Thank you for your lovely review. We’re so pleased we could arrange a Saturday delivery for you and that your friend loved the seasonal flowers. We truly appreciate your kind feedback.
Warm regards,
The Real Flower Company Team
The flowers arrived on time and my son…
The flowers arrived on time and my son loved them thanks
21 oktober 2025
Omdöme utan inbjudan
Svar från The Real Flower Company
Hello Hilary,
Thank you so much for your lovely feedback!
We’re delighted to hear the flowers arrived on time and that your son loved them. It’s always a pleasure to know our blooms have brought joy — we really appreciate your kind words.
Warm regards,
The Real Flower Company Team
Underwhelming
The flowers were poor. The online photo showed beautiful autumnal colours, deep burgundy with complimentary foliage. The sparse bouquet (pale insipid colours) one broken flower with a few sprigs of rosemary did not how the wow factor I was expecting. How on earth could a florist be proud of this disgraceful display, very disappointing - never again…I’ve unsubscribed.
14 oktober 2025
Omdöme utan inbjudan
Svar från The Real Flower Company
Hello Diane, thank you for your feedback. We’re sorry to hear that you were disappointed with your order.
As discussed, our Dahlia arrangements can vary in colour depending on availability, which is noted in the product description and shown across several images on our website.
We do our best to capture the natural beauty of each design while working with fresh, seasonal blooms, and we’re sorry that this didn’t meet your expectations on this occasion.
We appreciate you taking the time to share your thoughts, as it helps us continue to improve.
Warm regards,
The Real Flower Company Team
Good protection sleeves for pruning…
Good protection sleeves for pruning roses.A real must and am pleased that the Real Flower Company were able to supply.Quick delivery many thanks
30 september 2025
Omdöme utan inbjudan
Svar från The Real Flower Company
Hello Peter, thank you so much for your feedback!
We’re delighted to hear that you’re pleased with the rose pruning sleeves and that your order arrived quickly. It’s wonderful to know they’re proving useful — happy gardening!
Warm regards,
The Real Flower Company Team
Uniquely beautiful flowers and Excellent Customer Support.
Uniquely beautiful flowers and choice for a special gift. Notably excellent customer support. I purchased for a colleague on behalf of our team to bring cheer at a difficult time and was truly impressed by the gorgeous flowers and delivery as well as customer representative support from Ciera which was outstanding. I will not hesitate to return as a customer and highly recommend. The Real Flower Company stand out above others in their excellence.
19 september 2025
Omdöme utan inbjudan
Svar från The Real Flower Company
Hello,
Thank you so much for your kind words and for taking the time to share your experience.
We’re delighted to hear that the flowers brought some cheer and that you were impressed with both the arrangement and our service. We’ll be sure to pass along your appreciation to Ciera — she’ll be so pleased to know she made a difference. It means a lot to us that you would recommend The Real Flower Company, and we look forward to creating something special for you again soon.
Warm regards,
The Real Flower Company Team
My wreath turned up as stated
My wreath turned up as stated, however some of the flowers had broken off the oasis and would not go back onto it as the stems where to weak, so the wreath didn’t look as full, not worth the money and rather disappointing.
13 september 2025
Omdöme utan inbjudan
Svar från The Real Flower Company
Good afternoon,
Thank you for taking the time to leave us a review - feedback is always greatly appreciated.
I am sorry to hear that you were dissapointed with your wreath. I have raised the issues you have flagged for inspection.
Please may you contact our Customer Services department? We would love to have a look into this for you! Our email is info@realflowers.co.uk
Once again, on behalf of The Real Flower Company, I would like to sincerely apologise for the quality of your wreath and for any inconvenience caused.
We look forward to hearing from you.
TRFC Customer Services
Hugely disappointed with the flowers
Hugely disappointed with the flowers! I bought a bouquet of Dahlia’s for one of my daughters-beautifully boxed with a lovely ribbon and card. But for the cost of over £40, the flowers were small in size and quantity and were drooping after 2 days. I have sent flowers by post using various companies for several years and this has been one of the poorer deliveries. I appreciate it is getting to the end of the Dahlia season, so perhaps it’s not the best time to buy them or perhaps, sell them?
4 september 2025
Omdöme utan inbjudan
Svar från The Real Flower Company
Hello,
Thank you for taking the time to share your thoughts with us. We’re sorry to hear that the Dahlia farm box did not meet your expectations.
We'd love to try and put things right, so please do get in touch with us at info@realflowers.co.uk.
We look forward to hearing from you.
Warm wishes,
The Real Flower Company
Beautiful assortment of flowers in farm…
Beautiful assortment of flowers in farm box. Good quality and rapid delivery. Really great that all are British grown.
5 september 2025
Omdöme utan inbjudan
Svar från The Real Flower Company
Hello,
Thank you for your lovely feedback! We're so pleased you enjoyed the beautiful assortment in our farm box.
It's great to hear you appreciated the quality, speedy delivery, and the fact that all our flowers are British grown – something we're really proud of.
We hope to send you more again soon!
Best wishes,
The Real Flower Co.
Easy to order and add message
Easy to order and add message, flowers despatched when stated and delivered when stated. Our customer was delighted with the flowers!
4 september 2025
Omdöme utan inbjudan
Svar från The Real Flower Company
Hello,
Thank you so much for your kind review! We're thrilled to hear that the ordering process was smooth and that the flowers arrived right on time.
It's wonderful to know your customer was delighted with them – that’s exactly what we aim for!
Best wishes,
The Real Flower Co.
Unfortunately I was really disappointed…
Unfortunately I was really disappointed with my order of Dahlias, I ordered Dahlia Farm Box, of 15 flowers and 12 were all the same colour, Burgundy and the other 3 were all the same color of orange, not at all like the photograph on the website showing mixed colours of Dahlias. I did contact via email to express my disappointment. 3 Flowers were already losing their petals. The ordering was simple and fast and arrived the next day. Sadly I will not be ordering again.
29 augusti 2025
Omdöme utan inbjudan
Svar från The Real Flower Company
Dear Mrs Howells,
Thank you for your review of our Dahlia Farm Box. We very much take your notes on board, and will use this to better our services.
As mentioned in our email, due to the nature of the product, we cannot guarantee what nature will give us, but we always ensure we send the freshest blooms, that have been picked that morning.
In the product online, we advise in the description that the photo is just an example of what will be received, however we apologise if this was not noticeable enough.
We hope this helps explain.
Best wishes,
The Real Flower Co.
1st time user with the Real Flower…
1st time user with the Real Flower Company. Very impressed, very well presented, delivered on time and the flowers were fresh.
You can’t ask for anything more
26 augusti 2025
Omdöme utan inbjudan
Svar från The Real Flower Company
Dear Graeme,
Thank you for your lovely feedback!
We're so pleased to hear your first experience with us was a great one. Fresh flowers, on-time delivery, and a beautiful presentation are exactly what we aim for—so it’s wonderful to know we hit the mark!
Warm regards,
The Real Flower Company Team 🌸
Customer satisfaction is a priority
The flowers were carefully packed and in excellent condition and there was an excellent range of blooms, far better than could be found in a supermarket. The display was absolutely beautiful. It was an outstanding achievement, particular in late summer after several seasons of drought. It is obvious that quality and constant levels of customer satisfaction reign supreme. Thank you so much. I would not hesitate to recommend The Real Flower Company for their glorious floral displays.
19 augusti 2025
Omdöme utan inbjudan
Svar från The Real Flower Company
Hello Matthew,
Thank you so much for your kind words!
We're thrilled to hear you were pleased with the quality and variety of the flowers, especially during a challenging season. Your appreciation means a great deal to us, and we're so grateful for your recommendation.
Warmest regards,
The Real Flower Company Team 🌸
I rang Real Flowers and got through…
I rang Real Flowers and got through very quickly to a man who knew what he was talking about and was extremely helpful. Placing the order on line was easy.
The flowers arrived a day earlier than expected and are fabulous - the recipient was overjoyed by them and they look wonderful (my friend happily sent me photos). The whole process was so easy.
I know Real Flowers from their stall at Pimlico Farmers Market on Saturdays in the summer - they always have beautiful flowers to sell and their roses have a heavenly scent.
14 augusti 2025
Omdöme utan inbjudan
Svar från The Real Flower Company
Hello Ms taylor,
Thank you so much for your lovely review! We're delighted to hear the ordering process was easy and that the flowers arrived early and brought such joy.
It's also great to know you’ve visited us at Pimlico Farmers Market—thank you for your continued support. We hope to serve you again soon!
Warm wishes,
The Real Flower Company Team 🌸
Looked lovely and smiled divine
Flowers delivered on time. Described by my daughter as "looking lovely and smelling divine." Saw them later at their party and they were certainly lovely.
15 augusti 2025
Omdöme utan inbjudan
Svar från The Real Flower Company
Dear Anne,
Thank you so much for your kind words! We're thrilled to hear the flowers arrived on time and that your daughter thought they looked lovely and smelled divine — what a wonderful compliment!
We're so glad they added something special to the party. Hope we can deliver more blooms for you again soon! 🌸
Best wishes,
The Real Flower Co
Unfortunately flowers delivered to the…
Unfortunately flowers delivered to the wrong address.I stated 2 Salterns Close my sisters address is 4
7 augusti 2025
Omdöme utan inbjudan
Svar från The Real Flower Company
Dear David,
We're sorry to hear you were disappointed with the delivery experience.
We take these matters seriously and would like to look into what happened. If you haven’t already been in touch with our customer service team, please do reach out. Our email is info@realflowers.co.uk.
Best wishes,
The Real Flower Co.
Beautiful flowers arrived fresh and…
Beautiful flowers arrived fresh and smelling incredible! We will definitely use them again.
8 augusti 2025
Omdöme utan inbjudan
Svar från The Real Flower Company
Thank you so much for your lovely review!
We're so glad to hear the flowers arrived fresh and smelling incredible — that’s exactly what we aim for.
We’d be delighted to deliver to you again soon! 🌼
Best wishes,
The Real Flower team
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