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Cheryl Austin was absolutely brilliant and help me with an issue about my new policy

Cheryl Austin has gone out of her way to support me through one the hardest times in my life, maternity leave! My income has dropped and she has taken the time to listen and adjust my policy, sending me emails which has been so much easier than constantly being on the phone with a small baby. She has shown me such kindness that I would recommend your company to anyone I know. This level of customer service experience has set the bar high for even how I deliver to others when I return back to work. Thank you Cheryl your support has been lifechanging in my time of need :) b

Very straight forward, very quick with the call & getting the things sorted that I needed. Lady I spoke with Cheryl was very polite!

Cheryl was sweet to deal with. To the point tone very helpful and knew what she was doing. Prefer experiences like this to be honest.

Excellent advisor.
Got everything done promptly and done his job excellently. Very competent at his job.

Well done Ian Wells, marvellous work.

Really helpful and gave me all the information I needed

Wow, Cheryl was incredibly helpful and knowledgeable and easy to talk to. She listened to my questions and advised accordingly. She made me feel at ease and made me feel reassured. Thank you.

I called to removed my son from my insurance as he has passed his test and now has his own car and insurance, I was charged £79 for the pleasure, I understand an admin fee, but disgusted with it being that amount. I could have said nothing and left him on, but was being honest.
I had nothing but praise for this company prior to this. Staff are all very good, prices were great.
I will not be renewing with them.

Spoke with Ed Aldous to change the vehicle on my policy. He was so friendly and polite and dealt with my enquiry quickly and efficiently and didnt make me feel like a nuisance for calling like so many other customer service advisors do. Thank you Ed! :)

Absolutely shocking, they scam you out of money once you you phone up to verify yourself

Cheryl Austin
What a polite well spoken light hearted conversation.
Walked me through the policy professionally
Absolute pleasure which I’m fully aware is rare experience these days.
Completely happy and you’ve a fantastic member of staff.

Very helpful and helped to settle my mind on my insurance happy to be a customer on this basis. Understanding helpful and a pleasure to talk to

I would like to thank your advisor, Ian Wells, for his assistance today. He dealt with our query in a knowledgeable, efficient, helpful and gentlemanly manner which was much appreciated.

Call handler Cheryl Austin was very engaging and was able to guide me through a process that was somewhat challenging for me. Her competent and very pleasant telephone manner was a lovely lift to my very stressful day.

Cheryl Austin helped me sort out proof of NCB, excellent customer service!

Excellent friendly and informative service did everything I needed

I spoke with the lovely Cheryl Austin today who sorted out my problem very quick and was super helpful! Couldn’t be happier!

A very helpful, polite, and efficient lady.

Wow, immaculate and such a professional seemless job by Louise (McGregor). Seriously a credit to your business. Came to her with a problem, she listened, reiterated that she understood my concerns, calmed me down and explained whilst sympathising with me and my situation and within 5/10 minutes came back with a resolution and all of my concerns gone.

Thank you Louise - Customer Service at its best.