I Spoke with Cheryl Austin today due to having to make a temporary change on my policy. I was so stressed and she was calm polite and professional and got everything sorted for me. She is such an asse... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Quick and easy conversation with Louise McGregor. Amend to policy completed, no problem and docs landed in my inbox straightaway. I will continue to use RCIB. It is refreshing to actually be able to s... Se mer
Företaget har svarat
My advisor CHERYL AUSTIN was extremely professional and was able to sort out my issue. She was fast and efficient and dealt with the matter promptly.
Företaget har svarat
Ace Vale was fantastic from start to finish. It's never a happy day when you're handing over money for insurance, but her friendly attitude and excellent service softened the blow. I even cried a litt... Se mer
Företaget har svarat
Företagsinformation
- Försäkringsmäklare
- Bilförsäkringsbolag
- Kommersiellt försäkringsbolag
- Hemförsäkringsbolag
- Försäkringsagent
- Försäkringsbolag
Skrivet av företaget
Right Choice Insurance Brokers Ltd (RCIB) are a Essex/East London based broker of a wide range of Insurance products including Motor, Home, Bike, Van, Commercial, Taxi, Motor Trade, and more recently, Breakdown Insurance via our AutoAid, Autonational and Euro Rescue sub-brands.
Kontaktuppgifter
St James House, 27-43 Eastern Road, RM1 3NH, Romford, Essex, Storbritannien
- 01708 336 519
- help@rcib.co.uk
- www.rcib.co.uk
4,7
Utmärkt
19 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 96 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I spoke with the lovely Cheryl Austin…
I spoke with the lovely Cheryl Austin today who sorted out my problem very quick and was super helpful! Couldn’t be happier!
13 maj 2026
Omdöme utan inbjudan
Svar från RCIB
Thank you for your review, we really appreciate your comments about Cheryl. We will pass on the feedback
Svar från RCIB
We always appreciate customer feedback and are pleased to hear you were happy with the service.
Immaculate Customer Service - Louise McGregor
Wow, immaculate and such a professional seemless job by Louise (McGregor). Seriously a credit to your business. Came to her with a problem, she listened, reiterated that she understood my concerns, calmed me down and explained whilst sympathising with me and my situation and within 5/10 minutes came back with a resolution and all of my concerns gone.
Thank you Louise - Customer Service at its best.
12 maj 2026
Omdöme utan inbjudan
Svar från RCIB
Thank you for your review, we really appreciate your comments about Louise. We will pass on the feedback
Horrific customer service avoid
Took out a policy but the date was the day after for unknown reason. Called them 20 mins after to correct and they wanted to charge I kid you not £3,000 to adjust or £85 to cancel. I could understand if I was cancelling after the policy had started but this was before and only 20 mins after it was done online. Really poor service highly recommend staying away as who knows what would happen if you needed to claim.
12 maj 2026
Omdöme utan inbjudan
Svar från RCIB
Thank you for your feedback, we are sorry to hear of your experience. If you would like to contact us on help@rcib.co.uk we will be happy to investigate this further.
Very Helpful
The adviser I spoke to today Cheryl Austin was not only polite and helpful, she actually sorted out my query without any fuss, thank you.
7 maj 2026
Omdöme utan inbjudan
Svar från RCIB
Thank you for your review, we really appreciate your comments about Cheryl. We will pass on the feedback
Ian W was very polite and most helpful
Ian W was very polite and most helpful
12 maj 2026
Omdöme utan inbjudan
Svar från RCIB
Thank you for your review, we really appreciate your comments about Ian. We will pass on the feedback
Brilliant customer service from Ian
Ian Wells has been extremely helpful today. I can get very anxious when dealing with phone calls, but Ian put me at ease right away.
Absolute credit to the company!
12 maj 2026
Omdöme utan inbjudan
Svar från RCIB
Thank you for your review, we really appreciate your comments about Ian. We will pass on the feedback
James D was really helpful and…
James D was really helpful and knowledgeable
9 maj 2026
Omdöme utan inbjudan
Svar från RCIB
Thank you for your review, we really appreciate your comments about James. We will pass on the feedback
Cheryl Austin customer service
Cheryl Austin was brilliant and very efficient when helping me today. Big thanks to her.
8 maj 2026
Omdöme utan inbjudan
Svar från RCIB
Thank you for your review, we really appreciate your comments about Cheryl. We will pass on the feedback
Ed was very helpful and explained my…
Ed was very helpful and explained my options clearly
8 maj 2026
Omdöme utan inbjudan
Svar från RCIB
Thank you for your review, we really appreciate your comments about Ed. We will pass on the feedback
Very friendly and helpful and explained…
Cheryl Austin was very friendly and helpful and explained everything very clearly to myself. My request was dealt with quickly and hassle free.
8 maj 2026
Omdöme utan inbjudan
Svar från RCIB
Thank you for your review, we really appreciate your comments about Cheryl. We will pass on the feedback
Good customer service
Added additional driver. Easy process, more expensive than expected but good customer service.
7 maj 2026
Omdöme utan inbjudan
Svar från RCIB
We always appreciate customer feedback and are pleased to hear you were happy with the service.
Update off insurance
Cheryl austin was realy helpull in changing our insure and setting up a payment plan,
Thanks again
7 maj 2026
Omdöme utan inbjudan
Svar från RCIB
Thank you for your review, we really appreciate your comments about Cheryl. We will pass on the feedback
Cheryl was fantastic
Cheryl was fantastic, extremely helpful and clearly laid out all my options.
Thank you Cheryl!
7 maj 2026
Omdöme utan inbjudan
Svar från RCIB
Thank you for your review, we really appreciate your comments about Cheryl. We will pass on the feedback
Svar från RCIB
We always appreciate customer feedback and are pleased to hear you were happy with the service.
Beyond belief dishonest
Ombudsman, trading standards, and FCA complaint coming. Avoid at all costs unless you want money stolen under hidden terms in small print.
5 maj 2026
Omdöme utan inbjudan
Svar från RCIB
Thank you for your feedback, we are sorry to hear of your experience. If you would like to contact us on help@rcib.co.uk we will be happy to investigate this further.
Good customer Care
Spoken to James D today who helped me with my enquiry. Good customer care
Thank you
5 maj 2026
Omdöme utan inbjudan
Svar från RCIB
Thank you for your review, we really appreciate your comments about James. We will pass on the feedback
Ian Wells was very helpful and…
Ian Wells was very helpful and informative. Great service.
4 maj 2026
Omdöme utan inbjudan
Svar från RCIB
Thank you for your review, we really appreciate your comments about Ian. We will pass on the feedback
Ace V was very helpful and clearly…
Ace V was very helpful and clearly explained the amendments to my car insurance
4 maj 2026
Omdöme utan inbjudan
Svar från RCIB
Thank you for your review, we really appreciate your comments about Ace. We will pass on the feedback
Super quick, super helpful!
Called through to Customer Services to get my NCB proof - the phone call was super quick and Ace was super helpful. Thanks again!
4 maj 2026
Omdöme utan inbjudan
Svar från RCIB
Thank you for your review, we really appreciate your comments about Ace. We will pass on the feedback
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.