Called today to make a change to my policy. Louise McGregor took my call. Absolutely fantastic service. She was so helpful and friendly and very professional. Thank you for a first class service
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Quick and easy conversation with Louise McGregor. Amend to policy completed, no problem and docs landed in my inbox straightaway. I will continue to use RCIB. It is refreshing to actually be able to s... Se mer
Företaget har svarat
Ace Vale was fantastic from start to finish. It's never a happy day when you're handing over money for insurance, but her friendly attitude and excellent service softened the blow. I even cried a litt... Se mer
Företaget har svarat
Cheryl Austin provided fantastic customer service. She was friendly, approachable, and efficient, and nothing was too much trouble. She made the whole process easy to understand and was a pleasure to... Se mer
Företaget har svarat
Företagsinformation
- Försäkringsmäklare
- Bilförsäkringsbolag
- Kommersiellt försäkringsbolag
- Hemförsäkringsbolag
- Försäkringsagent
- Försäkringsbolag
Skrivet av företaget
Right Choice Insurance Brokers Ltd (RCIB) are a Essex/East London based broker of a wide range of Insurance products including Motor, Home, Bike, Van, Commercial, Taxi, Motor Trade, and more recently, Breakdown Insurance via our AutoAid, Autonational and Euro Rescue sub-brands.
Kontaktuppgifter
St James House, 27-43 Eastern Road, RM1 3NH, Romford, Essex, Storbritannien
- 01708 336 519
- help@rcib.co.uk
- www.rcib.co.uk
4,7
Utmärkt
19 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 96 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Ace v,was very helpful and explained…
Ace v,was very helpful and explained the changes to my policy ..
Very good service,
4 juli 2026
Omdöme utan inbjudan
Svar från RCIB
Thank you for taking your time out to write this positive review. We like to hear that our staff are making customers happy and giving great service.
Lack of proper communication
Terrible experience with lack of clear communication at every step of the way. Ample of emails pointing yo the portal but phones not answered. Unfortunately i found them via a comparison website so went with them. Can’t wait for the year to go,
12 maj 2026
Omdöme utan inbjudan
Svar från RCIB
Thank you for your feedback, we are sorry to hear of your experience. If you would like to contact us on help@rcib.co.uk we will be happy to help you.
Cheryl Austin has been acceptably great…
Cheryl Austin has been acceptably great with her customer service to my queries. Thank you bosses she needs a raise 💖
3 juli 2026
Omdöme utan inbjudan
Svar från RCIB
Thank you for 5-star review! We do really appreciate all our customer feedback and reading ones like these are fantastic to see. We will make sure Cheryl reads this.
Cheryl Austin was so kind
Cheryl Austin was so kind, understanding and helpful.
3 juli 2026
Omdöme utan inbjudan
Svar från RCIB
Thank you for your review, we really appreciate your comments about Cheryl. We will pass on the feedback.
Very helpful and friendly service from…
Very helpful and friendly service from Louise McGregor.
1 juli 2026
Omdöme utan inbjudan
Svar från RCIB
Thank you for your 5-star review, we appreciate hearing our staff are doing a great job.
I had a payment issue
I had a payment issue, which I was struggling to deal with, until Cheryl Austin called me and resolved this for me, I can’t thank her enough for the time and calls she made to help me.
Thank you so much Cheryl.
Adam brown
1 juli 2026
Omdöme utan inbjudan
Svar från RCIB
Thank you for taking your time out to write this positive review. We like to hear that our staff are making customers happy and giving great service.
Very helpful sorted my issue out
1 juli 2026
Omdöme utan inbjudan
Svar från RCIB
Thank you for your 5 star review.
Cheryl Austen - star
Simple to make contact, easy to add amendment, customer care assistant very friendly & easy to talk to and explained details of change
1 juli 2026
Omdöme utan inbjudan
Svar från RCIB
Thank you for 5-star review! We do really appreciate all our customer feedback and reading ones like these are fantastic to see. We will make sure Cheryl reads this.
Dealt with my query and gave a…
Dealt with my query and gave a resolution.
Excellent customer service
1 juli 2026
Omdöme utan inbjudan
Svar från RCIB
Thank you for your kind words and 5-star review.
Easy process
30 juni 2026
Omdöme utan inbjudan
Svar från RCIB
Thank you for insuring with us and thank you for the feedback.
They were very understanding of my…
They were very understanding of my situation and made sure I was comfortable with the arrangement. Very quick too. Staff member was very polite and helpful
30 juni 2026
Omdöme utan inbjudan
Svar från RCIB
We always appreciate customer feedback and are pleased to hear you were happy with the service.
Svar från RCIB
We always appreciate customer feedback and are pleased to hear you were happy with the service.
Just bought a new vehicle and needed to…
Just bought a new vehicle and needed to amend my policy. IAN WELLS was very friendly, helpful and took time to explain the change over. He is very professional and made the experience a good one
27 juni 2026
Omdöme utan inbjudan
Svar från RCIB
Thank you for your review, we really appreciate your comments about Ian. We will pass on the feedback
Customer service was good
Customer service was good. Cheryl Austin was very helpful. It would have been much easier if I could have cancelled online instead of calling.
26 juni 2026
Omdöme utan inbjudan
Svar från RCIB
Thank you for your review, we really appreciate your comments about Cheryl. We will pass on the feedback
James the representative was very clear…
James the representative was very clear and he had good sign posting and communication skills. Easy to speak with and easy to understand. Something rare these days so i wish him the best going forward and hope he keeps it up.
27 juni 2026
Omdöme utan inbjudan
Svar från RCIB
Thank you for your review, we really appreciate your comments about James. We will pass on the feedback
Quick response
Quick response, very helpful and accomplished what I needed to do.
27 juni 2026
Omdöme utan inbjudan
Svar från RCIB
Thank you very much for the review, it’s great to hear things went well.
This is a first class company. 1st class customer service
This is a first class company. James was so helpful, polite and professional. Would highly recommend this company.
27 juni 2026
Omdöme utan inbjudan
Svar från RCIB
Thank you for your review, we really appreciate your comments about James. We will pass on the feedback
Very helpful and very accomodating
27 juni 2026
Omdöme utan inbjudan
Svar från RCIB
We always appreciate customer feedback and are pleased to hear you were happy with the service.
The insurance isn’t showing on th checks
The insurance isn’t showing on th checks
26 juni 2026
Omdöme utan inbjudan
Svar från RCIB
Thank you for your feedback, we are sorry to hear of your experience. If you would like to contact us on help@rcib.co.uk we will be happy to investigate this further.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.