Cheryl Austin provided fantastic customer service. She was friendly, approachable, and efficient, and nothing was too much trouble. She made the whole process easy to understand and was a pleasure to... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Quick and easy conversation with Louise McGregor. Amend to policy completed, no problem and docs landed in my inbox straightaway. I will continue to use RCIB. It is refreshing to actually be able to s... Se mer
Företaget har svarat
Ace Vale was fantastic from start to finish. It's never a happy day when you're handing over money for insurance, but her friendly attitude and excellent service softened the blow. I even cried a litt... Se mer
Företaget har svarat
I have to hand it to Cheryl Austin for her help guiding me through issues I had with my NCB document and setting up my insurance policy. Incredibly fast and reliable in response ensuring I was setup c... Se mer
Företaget har svarat
Företagsinformation
- Försäkringsmäklare
- Bilförsäkringsbolag
- Kommersiellt försäkringsbolag
- Hemförsäkringsbolag
- Försäkringsagent
- Försäkringsbolag
Skrivet av företaget
Right Choice Insurance Brokers Ltd (RCIB) are a Essex/East London based broker of a wide range of Insurance products including Motor, Home, Bike, Van, Commercial, Taxi, Motor Trade, and more recently, Breakdown Insurance via our AutoAid, Autonational and Euro Rescue sub-brands.
Kontaktuppgifter
St James House, 27-43 Eastern Road, RM1 3NH, Romford, Essex, Storbritannien
- 01708 336 519
- help@rcib.co.uk
- www.rcib.co.uk
4,7
Utmärkt
19 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 96 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
My issue was dealt with in the utmost…
My issue was dealt with in a very efficient, friendly and professional way by Cheryl Austin.
Ive spoken with her twice this week and on both occasions she was very professional and friendly and dealt with my issue very promptly and satisfactorily.
Definitely a valued member of your staff.
9 juli 2026
Omdöme utan inbjudan
Svar från RCIB
Thank you for 5-star review! We do really appreciate all our customer feedback and reading ones like these are fantastic to see. We will make sure Cheryl reads this.
Sheryl was very helpful and professional
Sheryl was very helpful and professional
9 juli 2026
Omdöme utan inbjudan
Svar från RCIB
Thank you for your kind words and 5-star review.
Amazing customer service
Loved the service I received today and to be honest consistently with RCIB. Quick to resolve any issues and answer any queries. Never had an issue with any long wait times and ACE V dealt with my call with perfect etiquette and handled my barrage of questions with ease. THANK YOU.
9 juli 2026
Omdöme utan inbjudan
Svar från RCIB
Thank you for 5-star review! We do really appreciate all our customer feedback and reading ones like these are fantastic to see. We will make sure Ace reads this.
Updating insurance
Ace Vale was fantastic from start to finish. It's never a happy day when you're handing over money for insurance, but her friendly attitude and excellent service softened the blow. I even cried a little less when I realised what the admin fee and premiums were! RCIB has a real gem on the team.
6 juli 2026
Omdöme utan inbjudan
Svar från RCIB
Thank you for your 5-star review, we appreciate hearing our staff are doing a great job.
Very helpful and resolved issue
The agent we spoke to, Cheryl Austin, was very helpful and although couldn't give me an answer at the time I rang, she followed up as promised the next day and resolved the query I had.
She was very reassuring that the issue I was having could be resolved and actioned this within a short time.
7 juli 2026
Omdöme utan inbjudan
Svar från RCIB
Thank you for 5-star review! We do really appreciate all our customer feedback and reading ones like these are fantastic to see. We will make sure Cheryl reads this.
Wonderful customer service was very…
Wonderful customer service was very helpful thanks James D :)
8 juli 2026
Omdöme utan inbjudan
Svar från RCIB
Thank you for taking your time to leave this review. We like to hear that our staff are making our customers happy and giving great customer service.
Customer service is great thank you…
Customer service is great thank you Shane
8 juli 2026
Omdöme utan inbjudan
Svar från RCIB
Thank you for taking your time to leave this review. We like to hear that our staff are making our customers happy and giving great customer service.
Cheryl was very friendly and chatty
Cheryl was very friendly and chatty
7 juli 2026
Omdöme utan inbjudan
Svar från RCIB
Thank you for taking your time out to write this positive review. We like to hear that our staff are making customers happy and giving great service.
Excellent support from Cheryl
Excellent support from Cheryl, speedy replies back when requesting additional information.
7 juli 2026
Omdöme utan inbjudan
Svar från RCIB
Its great to hear that our staff have exceeded expectations. Thank you for the feedback.
Cheryl Austin is very…
Very good service Cheryl Austin is very good customer service she deals with customer very nicely
6 juli 2026
Omdöme utan inbjudan
Svar från RCIB
Thank you for your review, we really appreciate your comments about Cheryl. We will pass on the feedback.
Quick and easy conversation with Louise…
Quick and easy conversation with Louise McGregor. Amend to policy completed, no problem and docs landed in my inbox straightaway. I will continue to use RCIB. It is refreshing to actually be able to speak to a human being quickly and to sort things out easily without being shunted from one menu to another and put on hold. Thank you!
6 juli 2026
Omdöme utan inbjudan
Svar från RCIB
Thank you for 5-star review! We do really appreciate all our customer feedback and reading ones like these are fantastic to see. We will make sure Louise reads this.
Very Helpful customer service advisor
The customer service advisor, CHERYL AUSTIN was very helpful - she was attentive, patient and communicated the information I wanted effectively. She helped me make the right decision to upgrade my policy. Thank you for your service
30 juni 2026
Omdöme utan inbjudan
Svar från RCIB
Thank you for 5-star review! We do really appreciate all our customer feedback and reading ones like these are fantastic to see. We will make sure Cheryl reads this.
I phoned up expecting to have a problem…
I phoned up expecting to have a problem cancelling the policy and Cheryl was very helpful in cancelling this- I even got more money back than I was expecting, so I was delighted. Call took just 11 minutes including menu time :)
6 juli 2026
Omdöme utan inbjudan
Svar från RCIB
Thank you for taking your time out to write this positive review. We like to hear that our staff are making customers happy and giving great service.
Ace v,was very helpful and explained…
Ace v,was very helpful and explained the changes to my policy ..
Very good service,
4 juli 2026
Omdöme utan inbjudan
Svar från RCIB
Thank you for taking your time out to write this positive review. We like to hear that our staff are making customers happy and giving great service.
Lack of proper communication
Terrible experience with lack of clear communication at every step of the way. Ample of emails pointing yo the portal but phones not answered. Unfortunately i found them via a comparison website so went with them. Can’t wait for the year to go,
12 maj 2026
Omdöme utan inbjudan
Svar från RCIB
Thank you for your feedback, we are sorry to hear of your experience. If you would like to contact us on help@rcib.co.uk we will be happy to help you.
Cheryl Austin has been acceptably great…
Cheryl Austin has been acceptably great with her customer service to my queries. Thank you bosses she needs a raise 💖
3 juli 2026
Omdöme utan inbjudan
Svar från RCIB
Thank you for 5-star review! We do really appreciate all our customer feedback and reading ones like these are fantastic to see. We will make sure Cheryl reads this.
Cheryl Austin was so kind
Cheryl Austin was so kind, understanding and helpful.
3 juli 2026
Omdöme utan inbjudan
Svar från RCIB
Thank you for your review, we really appreciate your comments about Cheryl. We will pass on the feedback.
Very helpful and friendly service from…
Very helpful and friendly service from Louise McGregor.
1 juli 2026
Omdöme utan inbjudan
Svar från RCIB
Thank you for your 5-star review, we appreciate hearing our staff are doing a great job.
I had a payment issue
I had a payment issue, which I was struggling to deal with, until Cheryl Austin called me and resolved this for me, I can’t thank her enough for the time and calls she made to help me.
Thank you so much Cheryl.
Adam brown
1 juli 2026
Omdöme utan inbjudan
Svar från RCIB
Thank you for taking your time out to write this positive review. We like to hear that our staff are making customers happy and giving great service.
Very helpful sorted my issue out
1 juli 2026
Omdöme utan inbjudan
Svar från RCIB
Thank you for your 5 star review.
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