Raymond Weil Omdömen 

Appalling aftersales service. Definitely not as expected from a "premium" brand.
The reviews on here show that I am not alone!

Bought an expensive watch years ago. Lost links on the strap. Raymond Weil said they couldn’t provide a replacement strap. Now left with a useless watch. Customer service was slow and unhelpful. This is a company that charges fairly high prices and offers zero customer service or support. Avoid.

There expensive watch has there numerals falling off, they must have hired grade school kids and didn't get them glued right. Its about a year out of warranty and no one wants to stand by it, Walmart makes a better watch. AND customer service isn't so bad just nonexistent

STAY CLEAR OF RAYMOND WIEL WATCH.Where…
STAY CLEAR OF RAYMOND WIEL WATCH.Where do I start I purchased a ladies Raymond Weil stainless steel piece of rubbish watch £1400 with diamonds waterproof to 50m but this means it can only be showerproof.when I purchased this watch the battery died after two days Beeverbrooks changed this then a few years later my wife went to set the time and the whole pin came out of the watch so I had to pay for this to be repaired as the warranty had ran out £150 for a service and put new pin as this was down to Raymond wiel After two days this watch got condensation inside of it, so had to send it back again because there said the vacuum needed done this was after the service which was supposed to be under warranty still so when this returned again a few more days it happened again when my wife went in the shower so I had to send it in again but this time there said it’s been submerged in water and will cost £480 to fix I refused and breeverbrooks said there would go half as a goodwill but why should I when I paid for this to be fixed and has never been right from the day I bought this watch I have a £12 seiko watch that had the same spec and I have had it for 15years been swimming been in the shower and even the sea and is still working so the moral of this story is keep away from very expensive watches especially Raymond Weil who could not care as long as there have got your money off you and then could not give a damn.This watch has never been right since it went in for repair. now I am well out of pocket and hope this will make people think about buying Raymond wiel watches from breverbrooks and always remember that you have to get these serviced every few years at ridiculously amounts money £150 to keep warranty that’s not even worth the paper it’s wrote on .And now they are trying to charge me £480 for repair that’s not even my fault. Now I am going to trading standards about this.

My Don Giovanni watch list a case back screw. The service department would not replace the screw without a complete service that it does not need for $200 claiming it is company policy. I contacted an authorized dealer and he confirmed the service department is a rip off. My impression of the company is 0/10. Very poor business strategy and service.

I received a beautiful RW for a special birthday {I was so excited}. Upon receiving it, I registered it with the RW club for an additional year of warranty. A year went by and I needed a battery change. The complete change of battery and servicing of the watch was going to be 125.00 {for a battery- nothing to service, it's just a year old}. I was advised that the warranty would cover the service- so no problem. They shipped out the watch to the authorized service center in Mississauga, Ontario. To make a long story short, I got a hold of RW in New York to inquire about my extended warranty and all that neat stuff. I sent them all the paperwork but they advised me that Costco purchases were not covered under warranty and not an authorized dealership {listen I'm a consumer- I know nothing about how corporations in this sector work}- RW wanted to check with the Purchasing Dept. and forwarded my email to them. They requested the unique serial number engraved on the back of my watch. Their email to me said that they would get right back to me. The service was on hold until they could get back to me and I advised the authorized service center. Finally after 3 weeks- I wanted my watch back... I NEVER heard back from anyone and my watch arrived at the store I brought it to for the battery replacement. I had to pay 125.00 + taxes. So instead of Purchasing Dept, getting back to me- everyone ignored me and my emails {even the 2nd time I wrote them} including the service center In Mississauga. Sorry, but I expected a courtesy reply not to be ignored like garbage. A reflection of the company and all their Management no doubt. You're better off with a Swatch- it's also a Swiss movement!!!!

Avoid a lot better watches for the same money

No stock for a Tango spare strap, no updates, 7 weeks and still waiting for it returned.
£170 for a rubber strap that doesn't last. Wasn't explained to me at the time that I'll be paying it's value of the watch many times over just to keep replacing the strap.
No updates since the money was taken nearly 2 months ago. ***AVOID, AVOID, AVOID****

Within weeks of purchasing a Raymond Wiel Freelancer, problems encountered included fogging glass, screws falling out of the band, high susceptibility to scratching and poor time accuracy, with my watch ultimately ceasing to function entirely, all within 18 months after purchase.
It was of such poor quality I was convinced I may have purchased a knock off that somehow made its way into the regular retail channel. I am an office worker, so not the sort of occupation that involves regular jarring or impact that could lead to any damage.
I also have an appreciation for quality and an understanding of the dos and don'ts when it comes to the day to day handling of an expensive time piece. I was very taken aback therefore when upon presenting my watch for warranty repair, I was immediately accused of mishandling.
The service from the appointed distributor was also appalling with staff more concerned about assigning blame than determining the legitimacy of my claim.
In the end after threatening to take the matter to the small claims tribunal, it was returned to be repaired under warranty.
Less than a year later, more problems arose in the form of a free spinning face that I was told was again my fault due to mishandling...a completely baseless assumption. I have been told by the distributors service manager that there's nothing they can do other than refer me to a watch repairer at my own expense. I was informed by a watch repairer "the sky is the limit" in term of repair costs...

I would NEVER recommend this brand to anyone.

Sent my watch in Dec. 2020, and now just getting in June. Awful customer service!

I own 2 raymond weil don giovanni watches, and both have broken hourworks now, so the brand does not have my trust anymore...

Bought a raymond weil tango gmt and after 6 months the bezel insert came off I found out that it is glued in place .this for what is supposed to be a dive watch is ridiculous avoid this brand they are so over priced ...junk

I was bought a Ramona Weil watch for my birthday which wasn’t cheap. Only had it for a couple of months when the pin on the watch strap is broken on one side.
Now I have to buy a new one or pay for a new strap all together. What a joke you pay good money for poor quality. The service was good when my partner was paying the money for it. But when you get a faulty product they don’t seem to want to know.
Would give less than one star.

Hatte vor vielen Jahren eine "Tango" erworben, deren Vergoldung sich nach 6 (!!!) Monaten ablöste!! Nach einigen Wochen wurde die Uhr vom Hersteller ausgetauscht. Das Resultat: Nach 6 Monaten das selbe Resultat!!
Bewertung: UNGENÜGEND!!

I have had a Raymond Well watch for about three years now and it has been back to the authorized repair four times for bad time keeping, I found out after it came back the first time that the tolerance is -15 to + 5 seconds a day, this for a supposedly precision timepiece, had I known this I would never have touched it, I get better accuracy from the £30 watch that I bought for gardening. I have emailed them three times and have received no response.It is a shame because I like the watch.

Really happy with my recent freelancer skeleton watch from Raymond Weil. Looked at many brands but this came out on top. My little treat to myself during lockdown would highly recommend.

I have been wearing a Raymond Weil watch everyday for the last 25 years - EVERYDAY - and say it is most definitely the very best watch I have ever owned. My watch has never failed me and it has been exposed to all types of weather and it works perfectly every day - I'd be lost without it!!

I bought an 18carat gold watch not long ago, it has since deteriorated, all the gold is coming off and rust started on the metal beneath. The strap keeps braking off and I nearly lost it a few times. Contacted the service centre in the UK where I live and was told to contact Head office as it was not a repair as such, I have photos of the watch which I would like you to see, please send me your email so I can send then to you. I am Robert R. Rizzo FinstSM. MDMI. OBE.

Dont buy raymond crap.
Bought a freelancer rose gold for 3000 pound and after 3 years the crown changed colour and is now yellow gold which does not match the watch rose gold.
Feel
Embarrassing to ware it. Spend a bit more people and buy a tag Breitling or rolex.

My wife bought me a RW for our wedding anniversary. Within a year the bezel just "popped off"! Returned it to Macy's (where she fortunately bought an extended warranty). They sent it out and had it fixed which took 3 months. 3 years later the same thing happened - bezel POPPED off! This time it happened during work and I didn't even notice it missing so the part was lost. Sent the watch to a certified RW dealer and they said bezel is not a part available, have to purchase the WHOLE case. Estimate was $890 for a watch that costs $950 4 years earlier. NEVER BUYING RW AGAIN.