Raymond Weil Omdömen 

My wife and I have both had good experience of their watches, but we sent them to have new straps fitted (paid in advance) in October 2023. Still waiting February 2024. Sent through a local jeweller who got one back a couple of days ago, but was told the other would be back in 2-3 weeks. They seem unable to cope with the basics.

The quality is awful , clock face was spinning inside watch to be told that it’s no longer available, what is the point on spending thousands on a so called high quality watch when they clearly aren’t and then they can’t get the bits to fix them ??

Completely unresponsive - first service since using Swico - watch keeps stopping and the bezel no longer has 3 distinct positions. Keep emailing and getting no response. Extremely disappointing.

I recently reached out to Raymond Weil in the UK as my watch had broken. I sent an email to the customer services department - no response. I sent another email to another customer service department and received a bounceback email that they were "slow due to covid" so obviously years out of date. They didn't answer that email either.

I then found a number to ring and it was not a particularly professional service. Takes weeks to have the watch fixed and was told if it was simply a battery they would provide an estimate to replace - you're going to charge me a few quid on a £750 watch??? So didn't bother.

Would not recommend and would in future think about the customer service departments when buying jewellery.

What's not to like?!!! For the $375 full-servicing fee (my long-time 'friend' stopped running even w/new battery), I now have a 'new' watch!!! Runs perfectly and looks so fantastic; like the day I bought her 20+ years ago.

I am thrilled & highly recommend RW repair based on my experience.

I am writing to express my deep disappointment with both the product and service provided by Raymond Weil. While I had held the brand in high regard, recent experiences have left me disheartened.

In anticipation of our wedding, my fiancé and I invested significantly in a pair of Raymond Weil Tacota watches. Regrettably, our excitement has turned to frustration as both watches have failed us. Despite minimal use – a mere three times collectively – and a short period stored safely in a drawer, they ceased functioning upon our attempt to wear them again.

Seeking resolution, I contacted UK after-sales services and was bewildered to be informed of a repair cost of 140 GBP after 2 weeks for a watch still well within its guarantee period, extending until February 2025. Adding to the incredulity, I was told that my purchase wasn't from an official Raymond Weil retailer. This assertion is perplexing, given that both watches were authentic products registered and validated on their website.

I'm left questioning the clarity surrounding authorized retailers in the UK. The distinction between official and non-official sellers remains elusive, with numerous luxury watch retailers and jewelers offering Raymond Weil products. How can consumers ensure they are purchasing from legitimate sources?

In stark contrast, my experience with TISSOT's after-sales service was exceptional. Last year, my TISSOT GMT faced issues, and their support team went above and beyond to rectify the situation. They undertook multiple repairs and eventually replaced the movement, all at no cost to me.

My encounter with Raymond Weil's guarantee service, however, has been nothing short of baffling. The investment I made in their watches was considerable, nearly double the price of a comparable TISSOT model. The lack of support received in return is disheartening.

Regrettably, this experience has led me to conclude that I cannot, in good conscience, consider purchasing another Raymond Weil watch. Furthermore, I feel compelled to share my ordeal with my network, in the hope that others may be spared from a similar ordeal.

Thank you for taking the time to read my concerns. I trust that brands of repute will hold themselves to higher standards, and customer satisfaction will remain a priority.

Piece of junk. Purchased in December 2013 as a gift. Within a year, would stop sporadically, or the time would be incorrect. Repaired under warranty. Within three more years with many sporadic stops it spent most of its time in a drawer. The battery was replaced and I wore it for maybe six more months before it stopped completely. Sent to the manufacturer apparently the mechanism was completely replaced. Wore it off and on until recently. Once again stopped working, sent to the manufacturer cost of repair $500. The watch spent most of its time in my drawer, or in the repair shop . Piece of junk told them to send it back to me. It will go back in the drawer. Never again!

Bought a day/date Parsifal 5 years ago. Had the watch serviced last year at the Utah service center. Never worked after that. Bracelet placed upside down — sent back 3 (three) times! Still never worked. Repair was $469. Finally found NY location and sent watch. They do not respond to emails or return calls but just got a quote for $269 for additional repairs. HORRIBLE SERVICE. WOULD NEVER BUY ANOTHER RW TIMEPIECE. Disappointed.

I was given a Raymond Weil watch in 2017 for an important birthday. Five years later it started loosing a minute or two every day. I took this up with the company. They said it was usual to get a service of a watch every five years or so ??? and this would cost nearly as much as the original watch cost.

I bought a very good Tissot about 15 or more years ago. Cost a few hundred dollars (francs) and has never missed a beat. Also never needed a service. And no other watch I have ever owned needed one either.

The Raymond Weil watch was actually for my 50th as a present from my wife. Most disappointing watch I have ever had. And the attitude of the company stinks. Can't help but feel they designed their watch to have issues after 5 years on purpose. Most expensive junk I have ever had.

Wow can not express my gratitude enough, From the first communication I had with Leyton I felt reassured and confident he would do everything possible to help me. My dad brought a Raymond Weil watch over 30 years ago and unfortunately he smashed the watch and was informed my many jewelers it was unrepairable and to claim for a new one. This watch meant the world to dad and was priceless. Leyton explained he would do his best after I explained the situation and told him I would love to have it repaired so I could give it to him for his birthday. I’m pleased to say the watch is fixed and like new. I couldn’t wait for his birthday and gave it to him as soon as I received it back as I could not believe how it looked. Thank you again Leyton and the team that made a family believe in miracles.

I don’t think Raymond Weil doesn’t even deserve 1 star but that is the minimum I purchased a RW tango for £524 in sale after 3 weeks of usage the watch stops working I have send it to Raymond Weil and now they refused to fix it they ask me for £140 which is unacceptable because the watch is u set warranty but their excuse is you should have bought it from us and we don’t accept that specific retailer which is a big retailer in London and selling luxury Swiss made watches the lady I spoke to was very rude and very disrespectful she doesn’t have the ability to listen to customers what a shame I won’t buy Raymond Weil watches again in my life they are unreliable also issues with second hands they doesn’t strike exactly on the markers why do we pay hundreds of pounds on watch which will only lasts for 3 weeks don’t buy it otherwise you will regret

Thank you to the Service Department at Raymond Weil. Highly Recommend.
My Husband and I have just had our watches serviced and mine required a new gold strap and casement as my RW Watch is over 25yrs old and extremely well worn. The Customer Service we have been given has been excellent especially Leyton who has kept us updated through the process.
Thank you again.

I have had a Raymond Weil Tradition automatic watch
for 30 years . Its still working and loses 15 seconds a day . Obviously I have'nt had to deal with their service
and repair department but I'm satisfied with the quality
of the watch .

Purchased my first watch and had great expectaions with Raymond Weil. I purchased the chronograph. Within a couple of months the bessel scratched and was replaced. A month later the Bessel just fell of and now its been a month since it was sent back to the service center and no watch. In between the latch broke on the band. Im starting to regret buying this watch and should have stuck with $500 Seicos that last a decade. This watch is spending more time getting fixed than actually wearing it

I need a very small screw for the back plate on my Parsifal watch. They promised to send me one but never did despite the fact that the screw would cost them next to nothing. I have sent numerous emails which they ignore. The service provided by them is non existent. I was going to buy another watch, but decided to buy a TAG Heuer instead. No wonder their reviews are so bad!!!

I sent my RW watch to RW repair centre in Janaury. I then had to keep chasing them to have an acknowledgement they had the watch on my website account. Then I was quoted £160 for the repair. Paid it and then waited 4 more weeks until watch returned today. (Emails never, ever answered so had to keep phoning them).

Sadly, watch has is not working and has clearly not even been tested! Will thus be returned for the issue to be fixed asap.

Their customer service is appallingly slow and bad and this will be the very last RW watch I ever own (after 26 years). I will also be demanding that my £160 for the non-repair is refunded. Trading standards if they will not play ball!

RW appear to have allowed Covid to overcome them and are now just plain poor.

I bought 2 watches from Raymond weil over the past 3 years. Both made it just outside of warranty before breaking. The price to fix them was nearly half the price of the watch. Shocking quality for an expensive watch. Take your money elsewhere.

Just saw these reviews and decided to contribute - Bought a Freelancer a few years ago now, but only got about 1 or 2yrs wear out of it before the dial (or maybe the whole mechanism) came lose and was freely rotating inside the watch case. It was sent to RW at the time and they said it was my fault due to some tiny dings on the case, which had caused the anchoring pins to snap?!? They wanted me to pay half the price of the watch to fix it. In my view a poorly made, overly expensive watch. It’s been dumped in a storage box in the garage ever since…

I'm very disappointed and shocked with Raymond Weil.

I changed the battery and lost one of the tiny screws in the back, they refused to sell me one. I can understand not selling a movement, or internal part, etc. but a screw in the back???

They want me to mail the watch to them, they will sell me the screw, plus labor, plus shipping it back, plus tax, for a total of around $60.00 to replace 1 small screw for outside the watch.

I would never buy from such a company again, neither should you!!!
That's my opinion.

PS Permission to pass this along.

Terrible company, terrible quality. Bought three RW watches, two have failed just after warranty expired with very light use. After purchase service is non-existent. Stay away from this company.