From the minute I entered your web site to look and order my items, I found it easy to negotiate and easy to complete my transaction . Also you kept me updated on what was happening to My order. And... Se mer
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Det här tycker kunderna
I’ve been buying from Quba as long as they have been trading, buying in store at that time. Their clothes are excellent quality and the online shopping is easy and convenient not having a store l... Se mer
Navy lge barrel bag v poor quality n even worse customer service. Company supposed to have nautical heritage, so bought this bag to take stuff to n from boat. Used a handful of times. Stitching unrave... Se mer
Visited their Gloucester store, excellent helpful staff, plenty of sizes in stock. Great reductions on a their summer lines, the member of staff even showed me items that were reduced further because... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
We have more than a quarter of a century of producing Practical British heritage nautical clothing for men and women. Coastal inspired clothing made with the finest materials, highest quality designs and durability as standard. ________________________________________________ Originating from Devon in 1996. Quba & Co are makers of the prestigiously named X10 jacket made from reclaimed canvas sailcloth. These are practical stylish and fit for purpose waterproof coats and jackets with incredible designs, warm, insulated and look amazing. ________________________________________________ Quba & Co has expanded to produce a wide range of nautically-inspired, men’s and women’s clothing and accessories for everyday life, stocked not only on our website, but in over 23 store locations across some of the UK’s most popular coastal towns. ________________________________________________ Some key products include Warm Hoodies, Gilets for men and women. Practical coats, jackets and stylish polo shirts for many occasions. We have warm hats, gloves and scarves, ideal for wearing or gifting. Our homeware (or boat ware) accessories are simply wonderful creations that look good in any room by adding a touch of class and sophistication to this wonderful brand. ________________________________________________ Staying warm in winter with our quality merino and lambs wool rich knitwear and cool in summer with x-series t-shirts, means we have customers covered no matter the weather or season. All our items are made with both functionality, practicality and style in mind, to ensure the best fit and use for the customer. Quba & Co are a brand like no other.
Kontaktuppgifter
Broadstone Road, SK5 7DL, Manchester, Storbritannien
- 01618149507
- customerservice@quba.com
- www.quba.com
4,0
Bra
229 omdömen
Har besvarat 20 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Always seem to buy from Quba when on…
Always seem to buy from Quba when on holiday so great that I can buy online , great quality products
25 oktober 2024
Svar från Quba & Co
Glad you found the website and are happy with the service thanks
Ordered a shirt and received an email…
Ordered a shirt and received an email to say it had been dispatched. Then received an email a day later to say it was out of stock. Poor.
28 oktober 2024
Svar från Quba & Co
Apologies for the mix up the dispatch emails are automated and get sent out as the order is marked as sent, we usually try to notify customers before the email goes out to inform of any out of stocks, but sometimes there is a delay in this getting passed to the customer service team.
Quick delivery and quality product.
26 oktober 2024
Svar från Quba & Co
Many thanks for the review glad you are a fan
Svar från Quba & Co
So Glad you love our clothing
Brilliant service and always quality…
Brilliant service and always quality items. Love Quba.
25 oktober 2024
Svar från Quba & Co
Glad you love the brand and many thanks for the review
Love Quba
Love Quba, bought a waterproof coat for myself and my wife for our boat and we love it, the staff in the Lymington shop couldn't be more helpful
12 oktober 2024
Omdöme utan inbjudan
Svar från Quba & Co
Great news that you love the brand and the stores many thanks
Great, but not as local as you think
Bought several items in St Ives, happy with those, I bought more online. Good quality, love the styling. I will buy more in the future!
It would get 5 stars, but what purports to be a Devon and Cornwall brand ( god knows they need the work there) is actually based in a warehouse in Stockport. Missed opportunity to give something back to the local community.
9 oktober 2024
Omdöme utan inbjudan
Svar från Quba & Co
Hi glad you love the brand and the clothes and we do try to keep our stores local to the coastal areas as much as possible, it's just more of a logistical placement to have the internet warehouse in an area with full motorway access and space to bring in shipping containers and have the storage available.
AVOID BUYING ANYTHING FROM THIS…
AVOID BUYING ANYTHING FROM THIS RETAILER WHO HAS APPAULING CUSTOMER SERVICE. I would give zero stars if there was an option to.
We visited the shop in St Ives where we purchased a significant amount of highly priced items. I then ordered a few items online which unfortunately did not fit. We then looked at returning them and were horrified that we as a customer have to pay postage to return items. Every retailer offers free returns so Quaba have no class or right to expect customers to pay for postage. When queried with customer services they were not interested in the fact we spent £900 in the shop and threw T&C’s at us with no gesture.
So today I am happy to pay postage to return all of the items valued at £920 and will not spend a penny in your shops again. Luckily none of the items have been worn. This is not about just the cost of returning goods but the attitude of customer services and no gesture at all.
Quba you should be ashamed !!!
UPDATE
Poor attitude and response which isn’t a surprise but out there for everyone to read.
We actually spent £900 in total over 2 separate days. £300 and £600 and in fact it’s over the £900.
How dare you question the spend ? It just shows how unprofessional Quba are as a company and the arrogance shows through. You don’t deserve the support of local customers or online.
Also let me correct you on returns. I order with several high street retailers and have never been charged for returns. For example, Canada goose, free returns to Germany, next free returns, Debenhams and I can go on So please don’t justify your poor practice on lies. Unless we are on holiday 90% of our shopping is done online and sometimes we order the same item in different sizes.
All returns have been sent now at our cost so let’s see how long it takes Quba to arrange the refunds. None of the items have been worn so let’s see …..
10 oktober 2024
Omdöme utan inbjudan
Svar från Quba & Co
With regards the returns policy it is clearly stated on the site that customers are required to cover return postage costs unless the item is faulty or sent in error on our part. You will actually find that most major retailers charge for returns this is either done by the customer returning the item or deducted from the refund costs, also like most retailers you can return the items free to any of our stores for a refund, this was stated to you by the customer service team as well as the fact that you stated you spent £300 instore not £900 as stated here.
Terrible quality and customer service!
Terrible quality and customer service!
I contacted Quba about two medium sail bags I purchased 11 months ago, which have started to fall apart. The stitching around the zip and handles is coming undone. I’ve been buying these bags for years and still use large sail bags that are over 10 years old! Sadly, like many companies, Quba’s focus on quality has clearly declined. Their response? “Take it to a local repair shop and pay for the repairs yourself,” because it’s over 6 months old. It would have been nice if the bags had at least lasted a year!
I won’t be buying from Quba again—the quality is as poor as their customer service.!
Scott
7 oktober 2024
Omdöme utan inbjudan
Svar från Quba & Co
FAULTY ITEMS
At Quba & Co, we are proud of our high standards of quality; however we understand that from time to time there may be rare occurrences of quality issues. If you feel that you have received a faulty or damaged item, or find that an item has a manufacturing fault within six months of purchase, please contact our customer service team at customerservice@quba.com (or take to store with the item) with a copy of your proof of purchase. Our customer service team will then be in further contact.
Our faults return policy is clearly stated both online and in the stores
Great product with great service
Ordered over the phone as not the greatest with IT.Person who took order was both helpful and professional making ordering process very easy.Products delivered on time by Royal Mail ,packaged well and great product as always .Think they do the best chino shorts by far .Thank you
24 september 2024
Svar från Quba & Co
Thanks for that so glad you like the service and the products
Swift delivery of item ordered
Swift delivery of item ordered. Jacket matched my description and my expectations
25 augusti 2024
Svar från Quba & Co
Great to hear that thanks
Svar från Quba & Co
Great to hear thanks
Svar från Quba & Co
Glad you happy with Quba thanks
Discounts not applied on sale items
Visited Trentham store, bought 2 shirts but despite being in the sale no discounts were on the receipt. My wife paid but didn't look at receipt until we got home. Won't be going back again
29 augusti 2024
Omdöme utan inbjudan
Svar från Quba & Co
Hi Mike apologies for the issues you had at the store if you want to contact our customer service team at customerservice@quba.com we can take a look at this for you
Gloucester Store
Visited their Gloucester store, excellent helpful staff, plenty of sizes in stock. Great reductions on a their summer lines, the member of staff even showed me items that were reduced further because they were last season. Great quality clothing which seems to be getting more difficult to find these days
3 augusti 2024
Omdöme utan inbjudan
Svar från Quba & Co
Hi thanks for that i will pass the great review over to the store thanks
Svar från Quba & Co
Glad you love the brand thanks
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