From the minute I entered your web site to look and order my items, I found it easy to negotiate and easy to complete my transaction . Also you kept me updated on what was happening to My order. And... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I’ve been buying from Quba as long as they have been trading, buying in store at that time. Their clothes are excellent quality and the online shopping is easy and convenient not having a store l... Se mer
Navy lge barrel bag v poor quality n even worse customer service. Company supposed to have nautical heritage, so bought this bag to take stuff to n from boat. Used a handful of times. Stitching unrave... Se mer
Visited their Gloucester store, excellent helpful staff, plenty of sizes in stock. Great reductions on a their summer lines, the member of staff even showed me items that were reduced further because... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
We have more than a quarter of a century of producing Practical British heritage nautical clothing for men and women. Coastal inspired clothing made with the finest materials, highest quality designs and durability as standard. ________________________________________________ Originating from Devon in 1996. Quba & Co are makers of the prestigiously named X10 jacket made from reclaimed canvas sailcloth. These are practical stylish and fit for purpose waterproof coats and jackets with incredible designs, warm, insulated and look amazing. ________________________________________________ Quba & Co has expanded to produce a wide range of nautically-inspired, men’s and women’s clothing and accessories for everyday life, stocked not only on our website, but in over 23 store locations across some of the UK’s most popular coastal towns. ________________________________________________ Some key products include Warm Hoodies, Gilets for men and women. Practical coats, jackets and stylish polo shirts for many occasions. We have warm hats, gloves and scarves, ideal for wearing or gifting. Our homeware (or boat ware) accessories are simply wonderful creations that look good in any room by adding a touch of class and sophistication to this wonderful brand. ________________________________________________ Staying warm in winter with our quality merino and lambs wool rich knitwear and cool in summer with x-series t-shirts, means we have customers covered no matter the weather or season. All our items are made with both functionality, practicality and style in mind, to ensure the best fit and use for the customer. Quba & Co are a brand like no other.
Kontaktuppgifter
Broadstone Road, SK5 7DL, Manchester, Storbritannien
- 01618149507
- customerservice@quba.com
- www.quba.com
4,0
Bra
229 omdömen
Har besvarat 20 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Expensive Quba jacket falls apart after washing
Expensive Quba jacket , put in the washing machine , followed all instructions , 30 c , non bio , turned jacket inside out , etc
The glued seams on the inside of the jacket just started coming away !!!!
Jacket out of 6 months warranty , their consumer email didn't want to know anything or want to help in any way
2 april 2025
Omdöme utan inbjudan
Svar från Quba & Co
At Quba & Co, we are proud of our high standards of quality; however we understand that from time to time there may be rare occurrences of quality issues.
If you feel that you have received a faulty or damaged item, or find that an item has a manufacturing fault within six months of purchase, please contact our customer service team at customerservice@quba.com (or take to store with the item) with a copy of your proof of purchase. Our customer service team will then be in further contact.
Stylist design,great colour.
Stylist design,great colour.
Delivery by Royal Mail which is better than Evri who tend to throw deliveries over my gate
25 mars 2025
Svar från Quba & Co
Glad you love the products and the delivery
Great product with speedy delivery
23 februari 2025
Svar från Quba & Co
Thanks glad you love the service and brand
Poor quality item
Poor quality item, not what I expected
I bought a lovely light weight jacket, only been worn a handful of times before I noticed the seem had come away on one of the arms. No help from customer service as is outside their faulty 6 month policy (not sure that says much about quality expectations if they're not prepared to stand behind their products!)
14 februari 2025
Omdöme utan inbjudan
Svar från Quba & Co
I can only apologise about the issues you had with the item, however most online retailers only offer a 30 day return window for faulty goods and 14 days for return for refund, we extended this to 30 days for returns and 6 months for faults which is way more than many other retailers offer in the same sector.
Great quality of goods and service!
25 januari 2025
Svar från Quba & Co
Thanks for the review glad to hear you love the brand
I already have this sweater in pink and…
I already have this sweater in pink and is the same size as the blue one I ordered. This blue one is larger. I have cut the labels out and have worn it so unfortunately cannot return it I am rather disappointed
25 januari 2025
Svar från Quba & Co
Sorry to hear of the issue will pass it over to the quality team
Svar från Quba & Co
Thanks for the review glad to hear you love the brand
We love Quba
We love Quba. Quality product, well priced. Always outstanding friendly service in the Dartmouth store. Excellent on line service too.
25 januari 2025
Svar från Quba & Co
Thanks for the review great to hear you love the product
Fantastic quality of clothes and very…
Fantastic quality of clothes and very reasonably priced
25 januari 2025
Svar från Quba & Co
Great glad you love the product
Lovely warm coat
Great product can’t give 5 stars because they always charge p&p irrespective of spend which I feel isn’t reasonable
25 januari 2025
Svar från Quba & Co
Thanks for the review i will mention it to the team but i don't think they will start offering freepost at this time however we do sometimes do freepost promo's just keep checking the offers when they come through thanks
Svar från Quba & Co
Thanks for that nice to hear you love the brand
Svar från Quba & Co
Great to hear you love the clothing thanks
Lovely top
Lovely top, love the colour and nice material. Excellent customer service and a very speedy delivery service.
Thank you Quba a well deserved 5*
27 december 2024
Svar från Quba & Co
Glad to hear another happy customer many thanks
Products arrived quickly and in good…
Products arrived quickly and in good condition. Have always had good service from quba.
26 december 2024
Svar från Quba & Co
Very glad to hear that thank you
Svar från Quba & Co
Thanks for that always happy to hear
Always liked Quba merchandise
Always liked Quba merchandise, the item I brought will be a gift for Christmas
24 november 2024
Svar från Quba & Co
So happy to hear you love the brand thanks
The quality of Cuba clothing is…
The quality of Cuba clothing is excellent and it was quick and easy to order.
26 oktober 2024
Svar från Quba & Co
So glad you love the service many thanks
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