From the minute I entered your web site to look and order my items, I found it easy to negotiate and easy to complete my transaction . Also you kept me updated on what was happening to My order. And... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I’ve been buying from Quba as long as they have been trading, buying in store at that time. Their clothes are excellent quality and the online shopping is easy and convenient not having a store l... Se mer
Navy lge barrel bag v poor quality n even worse customer service. Company supposed to have nautical heritage, so bought this bag to take stuff to n from boat. Used a handful of times. Stitching unrave... Se mer
Visited their Gloucester store, excellent helpful staff, plenty of sizes in stock. Great reductions on a their summer lines, the member of staff even showed me items that were reduced further because... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
We have more than a quarter of a century of producing Practical British heritage nautical clothing for men and women. Coastal inspired clothing made with the finest materials, highest quality designs and durability as standard. ________________________________________________ Originating from Devon in 1996. Quba & Co are makers of the prestigiously named X10 jacket made from reclaimed canvas sailcloth. These are practical stylish and fit for purpose waterproof coats and jackets with incredible designs, warm, insulated and look amazing. ________________________________________________ Quba & Co has expanded to produce a wide range of nautically-inspired, men’s and women’s clothing and accessories for everyday life, stocked not only on our website, but in over 23 store locations across some of the UK’s most popular coastal towns. ________________________________________________ Some key products include Warm Hoodies, Gilets for men and women. Practical coats, jackets and stylish polo shirts for many occasions. We have warm hats, gloves and scarves, ideal for wearing or gifting. Our homeware (or boat ware) accessories are simply wonderful creations that look good in any room by adding a touch of class and sophistication to this wonderful brand. ________________________________________________ Staying warm in winter with our quality merino and lambs wool rich knitwear and cool in summer with x-series t-shirts, means we have customers covered no matter the weather or season. All our items are made with both functionality, practicality and style in mind, to ensure the best fit and use for the customer. Quba & Co are a brand like no other.
Kontaktuppgifter
Broadstone Road, SK5 7DL, Manchester, Storbritannien
- 01618149507
- customerservice@quba.com
- www.quba.com
4,0
Bra
229 omdömen
Har besvarat 20 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Quba & Co
Glad you love the Quba style thanks
Phone customer service I ordered two…
Phone customer service I ordered two polo shirts on line and the payment didn’t go through I had an email and called customer support on the 26th and my order was delivered the following day at 10AM BRILLIANT service thank you
26 juli 2024
Svar från Quba & Co
Always glad to help thanks
Excellent service & prompt delivery
Excellent service & prompt delivery!
Very happy with the purchase too.
25 juli 2024
Svar från Quba & Co
Thanks for that glad your happy with Quba
Bought shirt in sale at trentham…
Bought shirt in sale at trentham gardens outlet. Did not try on as I reasonably expected an xl shirt to fit me, sales assistant did mention there were no refunds on sale items. Tried to return today and told they cannot do a credit note, so have taken shirt back and will donate it to charity. Disappointed at sizing, there is no way that is an xl shirt and nothing was mentioned about not being able to get a credit note. Lesson learned, I will in future stick to shops that provide better customer service.
19 juli 2024
Omdöme utan inbjudan
Svar från Quba & Co
Apologies for the issue you had with the shirt, with regards to sale items in store we do not offer refunds just an exchange, however, if you want to email customer service at customerservice@Quba.com they might be able to sort something out for you if you feel that the item is faulty.
Web page easy to uses & items arrived…
Web page easy to uses & items arrived quickly & well packed
27 juni 2024
Svar från Quba & Co
Thanks for that glad you love the service
Shirt is as expected & good quality.
Shirt is as expected & good quality.
Deliverer POOR left parcel on wall outside property,fortunately I found it just before a walker was about to take it!
28 juni 2024
Svar från Quba & Co
Thanks for the review sadly we have no control over the Royal Mail but i will pass the comment across
Great service from Quba
Great service from Quba. I recently bought a dress in your shop in the Evesham outlet centre. Firstly, the assistant there was really helpful, taking one dress out of the window display for me to try on, as there wasn't another in my size on the racks. That style seemed to come up large so I tried another style. I loved the fit, style and material of the dress so much that I bought a similar dress online as there isn't a Quba local to where I live. The online experience was simple and quick, and the dress arrived very quickly. I am as pleased with this one as I am with the first. In addition, they were both reduced in price, which was definitely an added bonus and why I was able to buy two instead of one. So overall I'm a happy customer who will keep checking in on Quba for new styles.
25 juni 2024
Svar från Quba & Co
So glad you loved the service not just online but in the stores as well it's the service we strive to achieve throughout the business.
Svar från Quba & Co
Glad you like the clothing thanks for that review
Svar från Quba & Co
Can't take full credit for the postie but we pick and pack as fast as we can, thank you
Easy to order and quick delivery
Easy to order and quick delivery. Coat is distinctive and of good quality.
26 maj 2024
Svar från Quba & Co
Glad you are happy with your purchase
Svar från Quba & Co
Always glad to keep a customer happy thanks
Order came quickly and the article I…
Order came quickly and the article I ordered was good quality.
25 maj 2024
Svar från Quba & Co
Glad you loved the service and the clothing thanks
fast delivery and quality goods.
27 april 2024
Svar från Quba & Co
Thanks and always nice to hear you love our clothes.
Great fit thank you with prompt…
Great fit thank you with prompt service. Already had similar trousers & have liked them very much.
26 april 2024
Svar från Quba & Co
So glad you are happy with clothing thank you for the review
Svar från Quba & Co
So glad you love the clothing and keep watching those sales more content added all the time.
Great customer service
Asked if we could return a present that had no documentation and swap for something the right size and more suitable. Their service was impecable.
20 april 2024
Omdöme utan inbjudan
Svar från Quba & Co
Thanks for the review always happy to help where we can.
New quality clothing store in Trentham
Just been to new store at Trentham Gardens. Wow the clothes are fabulous quality. Nice choice too and staff there were extremely helpful. The sizes did come up large so had to go down two sizes. But thrilled with my purchase. Its so nice to have some nice quality clothes stores in Stoke-on-Trent.
Jan
9 april 2024
Omdöme utan inbjudan
Svar från Quba & Co
I am so glad to hear that you love the new store, make sure you tell your friends about us, and don't forget the Quba website Quba.com for those who can't make it into our stores, happy shopping in Stoke-on-Trent
Nice anorak but rather tight
The anorak was just what I wanted, but it was a bit small and tight. Not your usual sizing. Not worth sending back, but rather disappointing.
26 mars 2024
Svar från Quba & Co
Sorry to hear about the issues you had you are more than welcome to email customer services at customerservice@quba.com to see if we can sort something out about the sizing thanks.
Really pleased with my new gilet
Really pleased with my new gilet. Great quality, smart and fits well. Delivered promptly too.
25 mars 2024
Svar från Quba & Co
Glad you are happy with our service thanks
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