I’ve been a member of Pure Profile for many years. I love the fact that they give a little for each survey. If you are screened out, it is usually for a reason, but if you question this they will alwa... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
This is one of the best survey sites, they pay a little more than most of the other survey sites and there are usually surveys every day to complete which of course means the money stacks up very quic... Se mer
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I have great confidence in this survey company. If I have done something wrong when I get round to lodging a query I know, based on previous experience, that it will be dealt with promptly & fairly. R... Se mer
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The surveys that I actually qualify for are quite enjoyable. I’m a bit annoyed at times when there are five or more surveys in the list and I don’t qualify for a single one. I get really cheesed off w... Se mer
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Företagsinformation
Skrivet av företaget
Earn cash in your spare time, wherever you are. At Pureprofile, we believe you should be rewarded for your opinions. Our online survey platform is a place for you to share your thoughts in return for cash rewards. Participate in paid surveys that are personalised entirely to you. The more we get to know you, the more activities you’ll be matched to. Earn extra cash just for being who you are.
Kontaktuppgifter
263 Riley Street, 2010, Sydney, Australien
- https://www.pureprofile.com/contact-us/
- www.pureprofile.com
4,2
Bra
2 tn omdömen
Har besvarat 95 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Pureprofile
Thank you so much for your kind words! We’re really pleased to hear you’ve had a positive experience with our problem-solving and support.
Our team works hard to investigate and resolve issues as quickly as possible, so it’s great to know that’s been reflected in your experience. We truly appreciate you taking the time to share your feedback
Finally Paid: Initially Banned and ghosted . Fraudulent act by Pureprofile
On the 30th of January, following my redemption of $20 with a pending $60 withdrawal, I got a message from pureprofile that my account was suspended for going against their terms and conditions. I quickly messaged them to let me know which TOS I breached, but they have not said anything to date. It's been almost 3 weeks, and nothing. It is very true to say that Pureprofile is Fraudulent. They take up your precious time with surveys and suspend you when you have accumulated rewards and try to redeem them. This is unacceptable. I guess I have to report to ASIC as this is definitely not right.
Edit : I will send a message through email
Edit: I am yet to get this resolved even after sending the messages as requested .
Edit: Got my account restored but the have refused to payout what they are owing me despite raising queries multiple times to support . They are not even replying again. So bad
Edit 3: My question has not been answered . You have not paid out my redemptions since despite agreeing that I was unjustly banned and restoring my account? your response did not address that and that indicates that my problem is not yet solved. This shows that there is no transparency in what you are doing. Pay me what I deserve
Edit 4; I have finally been paid after all back and forth. Thanks for at least responding positively pure profile
30 januari 2026
Omdöme utan inbjudan
Svar från Pureprofile
Thank you for taking the time to share your experience, and we’re sorry for the frustration this situation has caused.
We understand how concerning it must have been to have your account suspended without clear communication, especially when you had pending rewards. While account reviews are sometimes necessary to ensure compliance with our terms and to maintain the integrity of our platform, we acknowledge that we could have communicated more clearly and promptly in your case.
We’re glad to hear that your account has now been restored and that your outstanding rewards have been paid. We also appreciate your patience throughout the process, as we worked to resolve the issue.
Your feedback regarding delays in support responses and transparency has been noted, and we are actively working on improving both our communication and resolution times to provide a better experience for all members.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out to our support team—we’re here to help.
The survey experience
The surveys are varied which is nice, I find many are helpful in various ways. I have had 2 issues since joining, where the survey finished and the reward not paid, with times the issue was fixed quick smart.
19 februari 2026
Svar från Pureprofile
Thank you for your thoughtful review! We’re so pleased to hear that you’re enjoying the variety of surveys and finding them helpful.
We’re also glad we were able to resolve the reward issues quickly when they occurred. Providing prompt support is very important to us, and it’s great to know that this was your experience.
We truly appreciate your support and look forward to continuing to provide you with a positive survey experience.
gives you a chance to make an share…
gives you a chance to make an share experiences and and get gifted with rewards of your choice and enjoy surveys at the same time
17 februari 2026
Svar från Pureprofile
Thank you for your lovely review! We’re so glad to hear you’re enjoying the opportunity to share your experiences through surveys and receive rewards of your choice. We really appreciate your support and hope you continue to have a great experience with Pureprofile.
Website operates with high principle's & rewards justly.
The concept & delivery of your website as a whole is what makes for a great customer experience. The recognition of my time & opinions contributed is rewarded in parallel on 95% of occasions; including screen outs. The only issue I encounter, repeatedly, which I never received a response to after reaching out for information on, is ineligibility to participate due to 'device compatibility & computer settings'.
13 februari 2026
Svar från Pureprofile
Thank you for taking the time to share such detailed feedback. We’re really pleased to hear you enjoy the overall experience on our site and that you feel your time and opinions are recognised and rewarded, even in cases of screen outs.
We’re sorry to hear about the ongoing issue you’ve encountered regarding device compatibility and computer settings, and especially that you didn’t receive a response when you previously reached out. This is certainly not the experience we want for our members.
Survey accessibility can sometimes be affected by browser versions, security settings, ad blockers, or device requirements set by the research client. That said, we’d be very happy to look into this further and help resolve it.
Please feel free to contact our support team again with a few details about the device and browser you’re using, and we’ll do our best to assist.
Thank you again for your valuable feedback and continued support.
I've been a member for over 6 years and…
I've been a member for over 6 years and always enjoyed filling surveys but lately experienced many surprises such as malfunction when survey was taking a long time - being informed survey had reached required no of respondents - and wasting time for draw entries which I find unsatisfactory - also lately some surveys ask tedious & repetitive questions such as stating how was one feeling when making a decision about buying frozen foods - I buy frozen food without analysing me reasons or feelings - & as a result of wasting so much time replying unnecessarily detailed questions survey gets frozen & I need to report the issue - feeling extremely frustrated & at my wits end
18 februari 2026
Svar från Pureprofile
Thank you for being a valued member for over six years — we truly appreciate your long-standing support and the time you’ve invested in sharing your opinions with us.
We’re very sorry to hear about the recent frustrations you’ve experienced. We understand how disappointing it can be when a survey closes after you’ve already spent time on it, encounters a technical issue, or only offers entry into a prize draw rather than a guaranteed incentive.
Survey availability and quotas are set by our research clients, and occasionally a survey can reach its required number of respondents while members are still in progress. That said, we recognise how frustrating this feels and we’re continuously working with our partners to minimise these situations.
Regarding repetitive or highly detailed questions, these are often part of the research design, particularly for studies exploring decision-making behaviours. We understand that they can sometimes feel excessive, and we appreciate your patience in completing them.
We’re also sorry to hear about surveys freezing — that’s certainly not the experience we want for you. If this continues, we recommend ensuring your browser is updated and clearing cache/cookies, but please do continue reporting these instances so our team can investigate specific cases.
Your feedback is incredibly valuable, especially as a long-term member, and we’ll be sure to pass it on internally. If you’d like us to review any recent survey issues in detail, please reach out to our support team with the survey date and approximate time, and we’ll be happy to look into it.
We truly appreciate your continued participation and hope we can restore your confidence in the experience.
Svar från Pureprofile
Hi Jannette,
Thank you for your kind feedback!
We’re really pleased to hear that you were happy with the support you received and that the issue was resolved. Your satisfaction is our priority, and we are here to ensure that your experience with Pureprofile remains excellent.
If you have any questions or need any help, please don't hesitate to contact us.
Here's to many more enjoyable surveys and great rewards on our platform!
the prompt action taken to the query…
the prompt action taken to the query that I made greatly appreciated
16 februari 2026
Svar från Pureprofile
Thank you for your kind words! We’re really pleased to hear that you appreciated the prompt action taken on your query. Providing timely support is very important to us, and we’re glad we could assist you quickly.
If you ever need any further help, please don’t hesitate to contact us at support@pureprofile.com.
You were very helpful.
11 februari 2026
Svar från Pureprofile
Hi there,
Thank you so much for your kind feedback!
We’re really glad to hear we could assist you. If you ever have any other questions or need further help, please don’t hesitate to reach out.
Avoid this, it's a scam.
The ads show how much money you could make, but in reality the survey stops and you either get nothing or 10 cents after you’ve already spent 5–10 minutes.
I tried six surveys and this happened every time.
This seems to be their strategy: lure you with “up to $5”, but you won’t actually get it.
Avoid this. It’s a scam.
18 februari 2026
Omdöme utan inbjudan
Svar från Pureprofile
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating it can be to spend time on surveys and not receive the expected reward.
Survey incentives are set by our research clients, and in some cases, participants may be screened out if their responses do not match the specific criteria required for the study. This can sometimes happen partway through a survey, even after several minutes.
We want to assure you that Pureprofile is a legitimate platform and not a scam. We always aim to be transparent, and we regret if your experience has led you to feel otherwise.
If you could please contact our support team at support@pureprofile.com with your account details, we’d be happy to look into the surveys you attempted and provide further clarification.
Thank you again for your feedback — it helps us continue improving the member experience.
Love doing the surveys
Love doing the surveys , payment is quick . Would thoroughly recommend it
11 februari 2026
Svar från Pureprofile
Hi there, thank you for the wonderful review! We're so happy to hear you’re enjoying the surveys and that you’re pleased with the quick payments. Your recommendation really means a lot to us. Thanks for being part of our community!
Disappointing Experience Due to Sudden Account Suspension
I had been using the platform in good faith and spending my time completing surveys honestly. Unfortunately, my account was suddenly suspended without a clear explanation or prior notice.
What is most frustrating is the lack of transparency. Users deserve to know what went wrong and should be given an opportunity to clarify or resolve any issue before such action is taken.
I hope the company reviews its process, communicates more clearly with users, and ensures fair treatment in the future. A better support and verification system would greatly improve trust and user experience.
16 februari 2026
Omdöme utan inbjudan
Svar från Pureprofile
Hi Isaac,
Thank you for taking the time to share your feedback. We understand how disappointing and frustrating an unexpected account suspension can feel.
Suspending accounts is not necessarily accusatory; instead, it serves as a measure to prevent actions that violate our Terms and Conditions while our team conducts investigations, clarifies matters, and reinstates the account. We take this step for the security of both the user and our platform. Ultimately, preventing account usage goes against our business interests, so if we take such action, it's done as a precautionary measure.
We strive to assist our members to the best of our ability, and our customer service team will make sure to resolve the issues you've experienced. To assist you further, please send us an email at support@pureprofile.com with more details of your account. We'll look into it right away and try to resolve the issue for you.
Account Suspended Without Clear Reason – Very Disappointing Experience
My account was suddenly suspended without any proper explanation. I had been using the platform honestly and followed all the guidelines while completing surveys, so this unexpected action was frustrating.
There was no clear warning, no detailed reason provided, and no opportunity to clarify anything before the suspension. A platform that works with users' time and effort should ensure transparency and fair communication.
I hope the company improves its review system and communicates better with users in the future so that others do not face the same situation.
Currently very disappointed with the experience.
17 februari 2026
Omdöme utan inbjudan
Svar från Pureprofile
Thank you for taking the time to share your experience. We’re genuinely sorry to hear how frustrating and disappointing this situation has been for you.
Account suspensions are never taken lightly and are typically the result of our system detecting activity that may not align with our terms and conditions or quality guidelines. That said, we understand how concerning it can feel when this happens without a clear context.
Transparency and fairness are very important to us, and we’re sorry if you felt there wasn’t enough communication around the decision. We’d welcome the opportunity to review your case more closely and provide further clarification where possible.
Please contact us at support@pureprofile.com directly with your registered email address so we can investigate this for you.
We appreciate your feedback, as it helps us continue improving our processes and communication.
Happy with result
Fair resolution and quick response. Very good survey site and legitimate rewards. One of the better survey sites I've used. I should mention, there are surveys on there that don't show the incentive amount. I don't recommend people do them as they pay very little & take too long. They should not be on the site. They are not profile surveys. I've bought this up with Pureprofile & have been told they are posted by it's partner organisation. I had 6 in my feed today that showed no value.
11 februari 2026
Svar från Pureprofile
Hi there,
Thank you for your great review and for recognizing our quick response — we really appreciate it! We're glad you're enjoying the platform and finding the rewards worthwhile.
We also appreciate your feedback about surveys that don’t show an incentive amount. We understand this can be frustrating. Partner organisations sometimes provide these, and we’re continuing to improve transparency and the overall survey experience.
Thanks again for your honest feedback; it helps us improve.
Pureprofile is one my favourite and you…
Pureprofile is one my favourite and you learn as you go
4 februari 2026
Svar från Pureprofile
Hi Chris,
Thank you for sharing your positive experience with Pureprofile!
It's wonderful to hear that you've found our platform to be one of your favorite survey sites. We're constantly striving to improve our platform, and it's heartening to know that our efforts have been beneficial to our members like yourself. If you have any questions or need any help, please don't hesitate to contact us.
We truly appreciate your participation and support, and we look forward to continuing to bring you interesting surveys and opportunities.
Payout delay is too long
I returned to PureProfile recently after quite a long break. Surveys were fine, built up enough to cash out quite quickly but the issue is the time it takes to receive the cash! Cashed out on 11 Feb and App says payment date is 25 March - unbelievable! I think Pure Profile will go back in the deleted apps - other sites pay out efficiently and quickly!!
11 februari 2026
Omdöme utan inbjudan
Svar från Pureprofile
Hi Cynthia,
Thank you for giving PureProfile another try and for sharing your feedback. We’re glad to hear the surveys themselves have been a positive experience for you.
We understand that the payment timeframe can feel longer than expected. Cash payments are processed in batches and go through verification and security checks before being released, which is why the app shows an estimated payment date. While the advised timeframe can be up to 30 business days, we always aim to process rewards as early as possible.
As an alternative, you may also choose to redeem your earnings via gift cards, which are typically delivered much faster.
We truly appreciate your feedback and are continuously working to improve our processes and overall member experience.
Pure profile is the best platform i…
Pure profile is the best platform i have come across in as much as my account was suspended for awhile due to some issues of them thinking i have double account but i believe it will be rectified soon because i have only one account.
9 februari 2026
Svar från Pureprofile
Thank you for your feedback and for your kind words about Pureprofile.
We’re sorry to hear about the temporary suspension of your account. Please know that these reviews are carried out to protect the integrity of our community and ensure fairness for all members.
If you experience any issues, please don’t hesitate to contact our support team so we can review your case further and assist you directly. We’re committed to resolving this as quickly and fairly as possible.
Thank you for your patience and understanding.
Tried to find a past survey for zesty…
Tried to find a past survey for zesty paws and a 40dollar voucher but no,success
9 februari 2026
Svar från Pureprofile
Hi there,
Thank you for your update. We’re sorry to hear you’re still having trouble finding the Zesty Paws survey and the $40 voucher.
Our customer support team will be reaching out to you directly to gather a few more details about the study so we can look into this properly. Once we have the necessary information, we’ll investigate further and work to resolve this as quickly as possible.
We appreciate your patience and the opportunity to make this right.
Your surveys are a lot better than most…
Your surveys are a lot better than most of the others they are interesting and you can see what you earn straight away in aussie dollars
13 februari 2026
Svar från Pureprofile
Hi Peter,
Thank you for sharing your experience.
We’re really glad to hear that you’re enjoying our surveys and finding them interesting. Your feedback is valuable to us, and we're committed to continuously improving our survey offerings to provide you with even more opportunities to earn rewards. If you have any suggestions or concerns, please don't hesitate to reach out to us
Thank you for being a part of Pureprofile, and we appreciate your support!
Pureprofile perks = Flybuy points
What a difference Pureprofile Perks surveys has done to my Flybuys account.
My Flybuy points increases each and everyday so l can get to my target.
The team has addressed my enquiries with ease.
12 februari 2026
Svar från Pureprofile
Hi Simone,
Thank you for your lovely feedback!
It's really great to hear how much of a difference Pureprofile Perks surveys have made to your Flybuys account!
We’re glad you’re seeing your points grow and getting closer to your target each day. It’s also wonderful to know our team has been able to assist you smoothly with your enquiries.
We truly appreciate your support and look forward to helping you earn even more rewards.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.