I’ve been a member of Pure Profile for many years. I love the fact that they give a little for each survey. If you are screened out, it is usually for a reason, but if you question this they will alwa... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
This is one of the best survey sites, they pay a little more than most of the other survey sites and there are usually surveys every day to complete which of course means the money stacks up very quic... Se mer
Företaget har svarat
I have great confidence in this survey company. If I have done something wrong when I get round to lodging a query I know, based on previous experience, that it will be dealt with promptly & fairly. R... Se mer
Företaget har svarat
The surveys that I actually qualify for are quite enjoyable. I’m a bit annoyed at times when there are five or more surveys in the list and I don’t qualify for a single one. I get really cheesed off w... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Earn cash in your spare time, wherever you are. At Pureprofile, we believe you should be rewarded for your opinions. Our online survey platform is a place for you to share your thoughts in return for cash rewards. Participate in paid surveys that are personalised entirely to you. The more we get to know you, the more activities you’ll be matched to. Earn extra cash just for being who you are.
Kontaktuppgifter
263 Riley Street, 2010, Sydney, Australien
- https://www.pureprofile.com/contact-us/
- www.pureprofile.com
4,2
Bra
2 tn omdömen
Har besvarat 95 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
They sorted the problem
24 februari 2026
Svar från Pureprofile
Thank you for taking the time to update your review. We’re pleased to hear that the issue has been resolved.
If you ever experience any other concerns or have questions in the future, please don’t hesitate to reach out to us at support@pureprofile.com. We’re always here to help.
Good experience and wonderful customer…
Good experience and wonderful customer support
24 februari 2026
Svar från Pureprofile
Thank you so much for your kind words! We’re delighted to hear that you’ve had a good experience with us and that our customer support team has been able to assist you effectively.
Providing helpful and responsive support is very important to us, so your feedback truly means a lot. If you ever need any assistance, please feel free to reach out to us at support@pureprofile.com. We’re always happy to help.
This is definitely one of my favorite…
This is definitely one of my favorite survey sites but, just the other day, I was waiting for a code to be sent to my phone so I could redeem for a gift card but before the code even arrived I received a message stating that I was timed out of inputting code. Scared the living daylights out of me as I have an old phone that sometimes takes up to 30/40 seconds before a code will even appear. I also have arthritis in my hands so that automatically means I am slower than most to type in numbers. I have brought this issue up once before, a long time ago, and it seemed to be resolved but now the same issue is back again. Hoping someone can sort this out. Tried going through contact site but it doesn't work.
6 februari 2026
Omdöme utan inbjudan
Svar från Pureprofile
Thank you so much for your thoughtful feedback and for sharing your experience with us. We’re really glad to hear that Pureprofile is one of your favorite survey sites — that truly means a lot.
We’re very sorry to hear about the timeout issue you experienced while waiting for your verification code. We completely understand how stressful that must have been, especially given the delay with your phone and the additional challenges you mentioned. The code timing out before you even have a fair chance to enter it is certainly not the experience we want for our members.
Your feedback is extremely important, and we appreciate you raising this again. We will escalate this concern to our technical team for review to ensure the verification window is working as intended and remains accessible for all members.
We’re also sorry to hear you had trouble contacting us through the website. In the meantime, please feel free to reach out directly to us at support@pureprofile.com with your registered email address and details of what happened, and we’ll gladly assist you further.
Thank you again for your patience and for being a valued member of Pureprofile.
I really like it guys
I really like it guys . You are doing really good. If I have issues immediately you reply back solve the problems quickly
27 februari 2026
Svar från Pureprofile
Thank you so much for your kind words and positive feedback! We’re thrilled to hear that you’re enjoying your experience with us.
It’s especially great to know that when you’ve had issues, our team has been able to respond quickly and resolve them for you. Providing prompt and helpful support is very important to us, so your feedback truly means a lot.
If you ever need assistance in the future, please don’t hesitate to reach out to us at support@pureprofile.com. We’re always happy to help.
I am happy doing the surveys but get a…
I am happy doing the surveys but get a bit annoyed that when I receive an email and instantly open as soon as it arrives only to be told that it is oversubscribed.
26 februari 2026
Svar från Pureprofile
Thank you for your feedback, and we’re really glad to hear that you’re enjoying completing surveys with us.
We completely understand how frustrating it can be to open a survey invitation right away, only to find that it’s already oversubscribed. Many of our surveys have limited quotas set by our research partners, and once those spots are filled, the survey closes automatically — sometimes very quickly due to high demand.
We truly appreciate your patience and continued participation. Please keep an eye on your dashboard as well, as new surveys can appear there even if email invitations fill up quickly.
If you ever have any questions or concerns, feel free to contact us at support@pureprofile.com. We’re always happy to help.
Please keep letting me know about…
Please keep letting me know about credits based on very low survey rewards.
26 februari 2026
Svar från Pureprofile
Thank you for your feedback — we truly appreciate you taking the time to share your thoughts.
We understand that survey rewards can sometimes feel lower than expected. Survey incentives are determined by our research partners and are usually based on factors such as survey length, complexity, and target audience requirements.
That said, we value your input and will continue to pass feedback like yours on to our team as we’re always looking for ways to improve the member experience. We also recommend checking your dashboard regularly, as reward values can vary and higher-paying surveys do become available.
If you ever have questions or concerns, please feel free to reach out to us at support@pureprofile.com. We’re always happy to help.
Good customer relations
26 februari 2026
Svar från Pureprofile
Thank you so much for your kind feedback!
We’re really pleased to hear that you’ve had a positive experience with our customer service team. Providing helpful and respectful support is very important to us.
We truly appreciate you taking the time to share your review.
Svar från Pureprofile
Thank you for your review, we’re glad everything’s sorted now.
We completely understand your sentiment, and we’ll certainly do our best to ensure it doesn’t happen again. If you ever experience any issues in the future, please don’t hesitate to reach out — we’re always here to help.
We appreciate your feedback and your continued support.
Prompt response
It was good to get this promptly clarified. Communications were polite.
Lost one star for the time I wasted on this issue which happens quite a lot.
26 februari 2026
Svar från Pureprofile
Thank you for your balanced and thoughtful review. We’re glad we were able to clarify things promptly and that you found our communication polite; that means a lot to us.
We’re sorry for the time you felt was wasted and understand how frustrating repeated issues can be. Your feedback is important, and we’ll continue working to improve the experience and reduce situations like this in the future.
We appreciate you taking the time to share your experience.
Awesome
Most surveys great and relevant but a couple I dislike but on the whole great to do
20 februari 2026
Svar från Pureprofile
Thank you for your feedback! We’re really glad to hear that you find most of our surveys great and relevant. That’s exactly what we aim for.
We understand that not every survey will suit everyone, and we appreciate your balanced and honest comments. Your feedback helps us continue improving the experience for our members.
Thanks for being part of Pureprofile.
Excellent customer service.
19 februari 2026
Svar från Pureprofile
Thank you so much for your kind words!
We’re delighted to hear you had a positive experience with our customer service team. Providing helpful and timely support is very important to us, so your feedback truly means a lot.
We appreciate you being part of Pureprofile.
Opgelost! Vandaag geld op rekening ontvangen van Survipost. Dank voor de snelle reactie en afhandeling.
Wacht al 4 weken op mijn uitbetaling van de punten. Tweemaal een mail gestuurd. Punten zijn afgetrokken en nog steeds niets o tvangen
25 februari 2026
Omdöme utan inbjudan
Svar från Pureprofile
Hartelijk dank dat u de tijd heeft genomen om uw beoordeling bij te werken. We zijn erg blij te horen dat uw betaling nu is ontvangen en dat de kwestie is opgelost.
We waarderen uw geduld tijdens het hele proces en uw vriendelijke woorden over onze reactie en afhandeling van de situatie. Als u nog meer hulp nodig heeft, aarzel dan niet om contact met ons op te nemen via support@pureprofile.com.
We helpen u graag verder.
Generally good
Generally good, with good returns. Lately, there have been lots of surveys appearing without the $ value displayed. I've completed three of these and the rewards were only 10 to 30 cents. Now I just delete them instead.
23 februari 2026
Svar från Pureprofile
Thank you for your feedback and for being a valued member. We’re really glad to hear you’ve generally had a good experience and found the returns worthwhile.
We understand your frustration regarding surveys that don’t display a reward value upfront. These surveys are sometimes provided by partner organisations, and we appreciate that the lower incentives may not feel worthwhile for the time involved.
Your feedback is important to us, and we’re continuing to work on improving transparency and overall survey quality. Thanks again for sharing your experience — it helps us make the platform better for everyone.
Svar från Pureprofile
Thank you so much for your kind words!
We’re thrilled to hear you’re enjoying your experience with us. Our team works hard to provide engaging surveys and a great member experience, so it’s wonderful to know that’s coming through.
We truly appreciate you being part of our community and taking the time to share your feedback.
Auszahlung dauert zu lange
16 februari 2026
Svar från Pureprofile
Hallo,
vielen Dank für Ihr Feedback. Es tut uns leid, dass Sie mit der Zahlungsfrist unzufrieden sind.
Wir verstehen, dass das Warten auf eine Einlösung frustrierend sein kann. Zahlungen werden in Chargen verarbeitet, um Genauigkeit, Betrugsprüfungen und die Einhaltung der Bankvorschriften zu gewährleisten. Einlösungen werden in der Reihenfolge des Antragsdatums bearbeitet, wobei die maximale Bearbeitungszeit bis zu 30 Werktage beträgt, obwohl wir stets bemüht sind, sie nach Möglichkeit früher abzuschließen.
Wir entschuldigen uns für etwaige Unklarheiten bezüglich mehrfacher Einlösungen und bedanken uns für Ihre Geduld, während wir weiter daran arbeiten, unseren Auszahlungsprozess zu verbessern und zu optimieren.
Für Mitglieder, die schnellere Prämien bevorzugen, werden Geschenkkarten elektronisch zugestellt und in der Regel viel schneller versandt.
Wenn Sie möchten, dass wir Ihre spezifische Einlösung überprüfen, wenden Sie sich bitte mit Ihren Kontodaten an unser Support-Team. Wir helfen Ihnen gerne weiter.
i have had a problam re CAPTCHA…
i have had a problam re CAPTCHA invalid argument the problem is still happening but ocassionaly re CAPTCHA does work could you please tell me why I have missed out on a lot of surveys because of this problem Thank you
16 februari 2026
Svar från Pureprofile
Thank you for bringing this to our attention, and we’re sorry to hear you’ve been experiencing issues with the reCAPTCHA error.
We understand how frustrating it must be to miss out on surveys because of this. Intermittent reCAPTCHA errors can sometimes be related to browser settings, extensions, VPN use, or cached data, but we’d really like to look into this properly for you.
Please contact us at support@pureprofile.com with details of the device and browser you’re using so we can investigate further and help resolve the issue as quickly as possible.
Any issues are investigated and…
Any issues are investigated and explained or fixed reasonably quickly. My only issues are the occasional mismatch in the time quoted to complete the survey by pureprofile (shorter) and the time quoted by the actual survey provider (longer). Also, some short (low reward) surveys will redirect you (if not a suitable client) to another longer, sometimes much longer survey, that if you complete, still only gives you the original low reward from the first unsuccessful short survey. Very very annoying if you've just spent nearly an hour completing a survey and only get the equivalent of a three to five minute survey. If informed, pureprofile adjusts the rewards accordingly, but I believe the redirect is being done by a third party.
20 februari 2026
Svar från Pureprofile
Thank you for your thoughtful and balanced feedback — we really appreciate you taking the time to share your experience.
We’re glad to hear that when issues are raised, you’ve found them to be investigated and resolved quickly. That said, we completely understand how frustrating it can be when survey length estimates don’t align, or when a short survey redirects to a much longer one without a matching reward. Spending close to an hour on a survey and receiving a lower incentive than expected would understandably be very disappointing.
Time estimates and redirects are often controlled by third-party research providers, but that doesn’t lessen the impact on your experience. When brought to our attention, we’re always happy to review and adjust rewards where appropriate, and we continue to work with our partners to improve transparency and consistency.
If you ever notice this happening, please reach out to us at support@pureprofile.com with the details so we can look into it for you. We truly value your feedback, it helps us make improvements.
Always helpful if I have a problem
Always helpful if I have a problem with surveys / so-called disqualifications when I have completed a survey.
Treat me like a real person not just a number - who ever contacts me provides a name unlike some other surveys who seem to want to remain anonymous!
19 januari 2026
Svar från Pureprofile
Thank you so much for your kind words, we really appreciate you taking the time to share your experience.
We’re glad to hear that our team has been helpful when you’ve had issues with surveys or disqualifications. Treating our members like real people (because you are!) is incredibly important to us, and we’re pleased that this has come through in your interactions with our support team.
Thanks again for your support; it truly means a lot to us.
Not as good as they used to be
Not as good as they used to be. We used to get a minimum of 0.20 cents per survey even if you were screened out, now you simply get a competition draw entry and rarely 0.10cents. Sometimes after spending a great deal of time completing a survey it stops and says you didn’t qualify and you get nothing wasting 30 minutes. They are also now changing the credit reward partner. The organisation I used to used my credits at are now not on the list. Like I said, they’re still ok but if I was to rate out of 10 they are a 5 where they used to be 9.
19 februari 2026
Svar från Pureprofile
Thanks for sharing your feedback, we’re sorry to hear your experience hasn’t been as positive as it once was. We understand how frustrating screen-outs and reward changes can be, especially after spending time on surveys.
Survey rewards and screening criteria can vary depending on our research partners, and we regularly review our rewards catalog based on availability and demand. That said, we really value your comments and will pass them on to the team.
If you’d like us to look into your account or discuss this further, please reach out to us at support@pureprofile.com. We’d be happy to help.
Happy to receive full reward…
I was happy to receive the full reward for a survey that I thought I fully completed but only received part reward initially.
20 februari 2026
Svar från Pureprofile
Thanks so much for sharing your experience. We’re really glad we were able to review this for you and ensure you received the full reward you were expecting.
If anything like this happens again, please don’t hesitate to reach out to support@pureprofile.com. We’re always happy to look into it. Thanks again for being a valued member of Pureprofile.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.