Have used Proximo a couple of times for a temporary vehicle and always been very professional with great communication. They have always provided everything we needed and delivered and collected in a... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Gentleman called Assad came around to re adjust the straps on the hoist of my replacement courtesy vehicle.He arrived nice and early and sorted the issue promptly and professionally. Thank you for ev... Se mer
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Dawn collected a hire car that I was using whilst mine was being fixed. She was,excellent and very courteous when explaining the process and gave tips on how to obtain a car that I would be happy wit... Se mer
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Proximo have been very quick and efficient. Still had all my details from before just needed tobe updated. Managed to have car delivered Monday morning from the lovely Dawn who went through everythin... Se mer
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Företagsinformation
Skrivet av företaget
Proudly employee-owned, Proximo is the UK’s leading provider of specialist replacement vehicles. We help major fleets and insurance providers keep their customers moving by supplying the right temporary vehicle, quickly and reliably. We also own the largest fleet of adapted and wheelchair accessible replacement vehicles in the UK. With award-winning customer service and nationwide coverage, we respond quickly to get customers back on the road with as little disruption as possible.
Proximo
Skrivet av företaget
- We own the largest fleet of adapted and wheelchair accessible replacement vehicles in the UK. With award-winning customer service and nationwide coverage, we respond quickly to get customers back on the road with as little disruption as possible.
Kontaktuppgifter
Chantry Court Sovereign Way Chester West Employment Park, CH1 4QN, Chester, Storbritannien
- 0808 143 3810
- customerexperience@proximo.co.uk
- www.proximo.co.uk
4,9
Utmärkt
5 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great communication
Great communication, pick up of hire car as promised. Polite and friendly staff on phone arranging collection and Paul Edney who checked the vehicle when collecting was polite and professional.
5 star service!
13 juli 2026
Omdöme utan inbjudan
Svar från Proximo Group
Hi Tracey,
Thank you for your fantastic 5-star review! We're delighted to hear you were happy with our communication and that everything went as promised. We'll be sure to pass your kind feedback on to Paul and the team.
Kind regards,
Will
Customer Experience
Amazing is one word I would use very…
Amazing is one word I would use very professional is another Dawn Joyner who delivered my hire car she was great she made sure everything was done to my needs and Danni who came with her was so friendly and Simon Huxley took the time to explain everything over the phone a great company
13 juli 2026
Omdöme utan inbjudan
Svar från Proximo Group
Hi Shirley,
Thank you so much for your fantastic review! We're delighted to hear that Dawn, Danni and Simon all made such a positive impression and took the time to ensure everything was handled professionally and with care. We'll be sure to pass your kind words on to them — they'll really appreciate the recognition.
We're especially grateful that your review also happens to be our 5,000th Trustpilot review. Reaching this milestone makes your feedback even more special, and we're thrilled that it reflects the level of service we strive to provide every day.
Kind regards,
Will
Customer Experience
Proxima service was excellent- thanks…
Proxima service was excellent- thanks for being so quick and and helpful on sourcing a suitable replacement vehicle
13 juli 2026
Omdöme utan inbjudan
Svar från Proximo Group
Hi Laura,
Thank you for your kind review! We're delighted to hear you were pleased with our service and that we could source a suitable replacement vehicle quickly.
Kind regards,
Will
Customer Experience
Excellent service well priced lovely
Excellent service well priced lovely people to deal with Dawn joyner who collected the vehicle was a lovely lady explained everything was very thorough when hiring the vehicle the lady I spoke to was very helpful in getting the right vehicle would definitely highly recommend s.shutt
4 juli 2026
Omdöme utan inbjudan
Svar från Proximo Group
Hi Stephen,
Thank you for your fantastic review! We're delighted to hear you received excellent service throughout your hire. We'll be sure to pass your kind words on to Dawn and the team. We really appreciate your recommendation!
Kind regards,
Will
Customer Experience
Des dropped the car off he was pleasant and the car was clean and ready to go.
Des dropped the car off he was pleasant aa
13 juli 2026
Omdöme utan inbjudan
Svar från Proximo Group
Hi Brian,
Thank you for your 5-star review! We're delighted to hear Des provided a pleasant handover and that your hire car was clean and ready to go. We'll be sure to pass on your kind words.
Kind regards,
Will
Customer Experience
this company is fantastic went above…
this company is fantastic went above and beyond service is quality Dawn joyner was fantastic explained everything about the hire vehicle staff so friendly talked you through the process can't fault the service
9 juli 2026
Omdöme utan inbjudan
Svar från Proximo Group
Hi Mathew,
Thank you for your fantastic review! We're thrilled to hear Dawn provided such excellent service and made the whole process easy to understand. We'll be sure to let her know.
Kind regards,
Will
Customer Experience
Motability hire Van (WAV)…
Had my Motability hire Van (WAV) dropped off by the driver Rob Mcdonall. Arrived on time and was very friendly. Took use through on how everything worked as seatbelts were different to what I’m used to. Very helpful. Thanks Rob
I’ve put one less star due to the Van having a really bad wheel alignment (pulls loads right and crooked steering wheel), and would have thought this would have been fixed before it’s hired out again.
10 juli 2026
Omdöme utan inbjudan
Svar från Proximo Group
Hi Dom,
Thank you for your feedback. We're pleased to hear Rob provided a friendly and helpful handover.
We also appreciate you highlighting the wheel alignment issue and will ensure this is looked into.
Kind regards,
Will
Customer Experience
Good service and delivery
Daniel Molinas delivered my hire car on Friday. He came at the time I was quoted. He is an extremely nice friendly man. He took a lot of time in making sure I was familiar with the car before it was signed over to me as it is a bigger car than mine..The handover went very smoothly.
9 juli 2026
Omdöme utan inbjudan
Svar från Proximo Group
Hi Mary,
Thank you for your wonderful review. We're delighted Daniel made the handover smooth and took the time to ensure you felt confident with your hire vehicle. We'll pass on your thanks.
Kind regards,
Will
Customer Experience
Dawn has been today
Dawn has been today. Felt for this poir lady working in heat
10 juli 2026
Omdöme utan inbjudan
Svar från Proximo Group
Hi Lyn,
Thank you for your lovely feedback. We're so pleased Dawn looked after you, and we'll make sure she receives your kind comments.
Kind regards,
Will
Customer Experience
Chris convoy was very quick and helpful…
Chris convoy was very quick and helpful when picking up a hire car.
9 juli 2026
Omdöme utan inbjudan
Svar från Proximo Group
Hi Angela,
Thank you for your review! We're delighted to hear Chris provided such quick and helpful service. We'll be sure to pass on your kind words.
Kind regards,
Will
Customer Experience
Great service hassle free collection…
Great service hassle free collection from Assad
9 juli 2026
Omdöme utan inbjudan
Svar från Proximo Group
Hi Katie,
Thank you for your 5-star review! We're so pleased to hear you had a hassle-free experience. We'll be sure to pass your kind words on to Assad.
Kind regards,
Will
Customer Experience
Assad I found the hand over excellent …
Assad I found the hand over excellent and ran through all I needed to know.
9 juli 2026
Omdöme utan inbjudan
Svar från Proximo Group
Hi Barrie,
Thank you for your lovely 5-star review! We're so pleased to hear that Assad provided an excellent handover and took the time to explain everything you needed to know. We'll be sure to pass on your kind feedback to him.
Kind regards,
Will
Customer Experience
I hadn't come across the organisation…
I hadn't come across the organisation before as last time, this is another firm, sent a car out without hand controls, steering balls etc.
It was quite refreshing and a surprise to hear the words of, "What adaptations do you need?".
The whole experience was absolutely xcellent and now I know that your company does private bookings is the cherry on top of the cake.
Keep It up!!!
The delivery driver were excellent, caring, talking to me and not the person behind me,
In a word, "Fantastic guse!!"
Also, that the car was clean and in good order.
The Telephone support staff absolutely brilliant, caring and matched my speed in returning answered to my questions (I'm a Psychotherapist, and called mirroring. It's very hard to do but they excelled in it).
I Tank you and the drivers, stunning service all round
Especially the wonderful delivery drivers Viredra and Neville two really nice guys, they deserve an award or a salary upgrade. 👍👍👍👍
9 juli 2026
Omdöme utan inbjudan
Svar från Proximo Group
Hi Stuart,
Thank you so much for your wonderful review and for taking the time to share your experience. We're thrilled to hear that our team provided the adaptations you needed and delivered such caring, attentive service throughout. Your kind words about our telephone team, as well as Viredra and Neville, mean a great deal, and we'll be sure to share your feedback with them.
Kind regards,
Will
Customer Experience
Very quick delivery for an adapted…
Very quick delivery for an adapted vehicle to be delivered and josh the driver from Coventry was very good
9 juli 2026
Omdöme utan inbjudan
Svar från Proximo Group
Hi Debbie,
Thank you for your fantastic 5-star review! We're delighted to hear your adapted vehicle was delivered so quickly and that Josh provided such excellent service. We'll be sure to pass your kind words on to him.
Kind regards,
Will
Customer Experience
Proximo car handover
Smooth handover good explanation and test drive
8 juli 2026
Omdöme utan inbjudan
Svar från Proximo Group
Hi Caroline,
Thank you for your 5-star review! We're delighted to hear you had a smooth handover and that everything was clearly explained.
Kind regards,
Will
Customer Experience
5 stars to Neville
5 stars to Neville! Great service! Lovely gentleman and helped a lot with car :)
7 juli 2026
Omdöme utan inbjudan
Svar från Proximo Group
Hi Kg,
Thank you for your lovely review! We're so pleased to hear Neville provided great service and was able to help. We'll be sure to pass on your kind words to him.
Kind regards,
Will
Customer Experience
Assad
Assad who came from Birmingham to deliver the car, was Professional, Courteous and had a lot of patience. He explained all about the car in detailed and was very helpful and have a good manners.
7 juli 2026
Omdöme utan inbjudan
Svar från Proximo Group
Hi Kalpesh,
Thank you for your kind review! We're delighted to hear Assad provided such a professional and helpful service. We'll be sure to pass on your lovely feedback to him.
Kind regards,
Will
Customer Experience
Really great service kept me in the…
Really great service kept me in the loop of the process of my hire car. Very friendly people
6 juli 2026
Omdöme utan inbjudan
Svar från Proximo Group
Hi Scott,
Thank you for your lovely feedback! We're glad we kept you updated throughout the process and that you found our team friendly.
Kind regards,
Will
Customer Experience
Brilliant and helpful service
Brilliant and helpful service from everyone we spoke to. Daniel Molinas took his time explaining the car to my son, so he wasn’t left with any unanswered questions.
Perfect car, with just the right adaptions for my son’s disability- he didn’t want to give it back!
Definitely recommend them, they provided a smooth, hassle-free service. Thank you!
3 juli 2026
Omdöme utan inbjudan
Svar från Proximo Group
Hi Andrea,
Thank you for your wonderful review! We're so pleased Daniel and the team made the experience a positive one for your son. It means a lot to know he loved the car, and we appreciate your recommendation.
Kind regards,
Will
Customer Experience
Yes very friendly service fast…
Yes very friendly service fast collection from paul edney from proximo .
Paul was very friendly nice and chatty would highly recommend there service.
6 juli 2026
Omdöme utan inbjudan
Svar från Proximo Group
Hi Michael,
Thank you for your kind words! We're delighted Paul provided such a friendly and efficient service. We'll be sure to pass on your feedback.
Kind regards,
Will
Customer Experience
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