Have used Proximo a couple of times for a temporary vehicle and always been very professional with great communication. They have always provided everything we needed and delivered and collected in a... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Gentleman called Assad came around to re adjust the straps on the hoist of my replacement courtesy vehicle.He arrived nice and early and sorted the issue promptly and professionally. Thank you for ev... Se mer
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Dawn collected a hire car that I was using whilst mine was being fixed. She was,excellent and very courteous when explaining the process and gave tips on how to obtain a car that I would be happy wit... Se mer
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Proximo have been very quick and efficient. Still had all my details from before just needed tobe updated. Managed to have car delivered Monday morning from the lovely Dawn who went through everythin... Se mer
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Företagsinformation
Skrivet av företaget
Proudly employee-owned, Proximo is the UK’s leading provider of specialist replacement vehicles. We help major fleets and insurance providers keep their customers moving by supplying the right temporary vehicle, quickly and reliably. We also own the largest fleet of adapted and wheelchair accessible replacement vehicles in the UK. With award-winning customer service and nationwide coverage, we respond quickly to get customers back on the road with as little disruption as possible.
Proximo
Skrivet av företaget
- We own the largest fleet of adapted and wheelchair accessible replacement vehicles in the UK. With award-winning customer service and nationwide coverage, we respond quickly to get customers back on the road with as little disruption as possible.
Kontaktuppgifter
Chantry Court Sovereign Way Chester West Employment Park, CH1 4QN, Chester, Storbritannien
- 0808 143 3810
- customerexperience@proximo.co.uk
- www.proximo.co.uk
4,9
Utmärkt
5 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
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Amazing service every time
Amazing service every time. Today it was Josh from the Coventry branch that delivered my vehicle. He explained everything very clearly & demonstrated everything I needed. Very smart & polite 👍
6 juli 2026
Omdöme utan inbjudan
Svar från Proximo Group
Hi Mrs Drew,
Thank you for your wonderful feedback. We're so pleased to hear you continue to receive amazing service from our team. It's great to know Josh provided a clear demonstration and professional service, and we'll make sure your lovely comments are shared with him.
Kind regards,
Will
Customer Experience
Friendly
Friendly, polite & thorogh showing us every aspect of the vehicle on hire . Called an hour beforehand to advise on way & if any change to eta would call again to notify me . Excellent service from first call to delivery. Paul edney a credit to proximo
6 juli 2026
Omdöme utan inbjudan
Svar från Proximo Group
Hi Mrs R,
Thank you for your fantastic review. We're delighted to hear that Paul provided such a friendly and thorough handover, keeping you updated throughout his journey and ensuring you were comfortable with the vehicle. We'll be sure to pass on your kind words to him.
Kind regards,
Will
Customer Experience
Very well organised pickup
Very well organised pickup. A call a day before to confirm and a call on the day giving ample time to expect the pickup driver.
Absolutely an amazing service. This is the 2nd time I have used this service and it is flawless. The end 2 end service is just amazing.
30 juni 2026
Omdöme utan inbjudan
Svar från Proximo Group
Hi Ali,
Thank you for taking the time to leave a review about us. We're thrilled to hear your second experience with us was just as positive as the first. It's great to know our collection process, communication, and overall service met your expectations from start to finish.
Kind regards,
Will
Customer Experience
Great communication by emails and quick…
Great communication by emails and quick service and car arrived in great timing. Only one little thing is I didn’t get text an hour before arrival as got it when he arrived but still good. The email with the tracker doesn’t work so need remove from emails
3 juli 2026
Omdöme utan inbjudan
Svar från Proximo Group
Hi Charlotte,
We are really grateful for your review and for highlighting our communication and prompt service. We're pleased the vehicle arrived on time and that the overall experience was a positive one.
We also appreciate you pointing out the issue with the arrival text and tracking link. Your feedback is valuable and will help us improve our communications going forward.
Kind regards,
Will
Customer Experience
Colin was fantastic
Colin was fantastic, a call early on with an estimated arrival time and he was spot on. A great check over the vehicle . His lift was waiting for him so he declined a cup of tea/ coffee.
4 juli 2026
Omdöme utan inbjudan
Svar från Proximo Group
Hi Philip,
Thank you for your kind review. We're pleased to hear Colin kept you updated with his arrival time and that everything went according to plan. It's great to know you were happy with the vehicle handover and inspection. We'll make sure your feedback is passed on to Colin.
Kind regards,
Will
Customer Experience
Assad is a brilliant driver
Assad is a brilliant driver, clean, friendly and knowledgeable. The driver kept me informed of his journey to my home. The driver provided a comprehensive tour of the rental car and demonstrated how all its features worked. He made sure that I was happy with everything before he left me. Thank you also to the office staff at Proximo for getting everything correct for my needs when driving.
2 juli 2026
Omdöme utan inbjudan
Svar från Proximo Group
Hi Ian,
Thank you for your fantastic review. We're delighted to hear that Assad kept you informed throughout his journey, provided a thorough demonstration of the vehicle, and ensured you were completely comfortable before leaving. It's also wonderful to know our office team was able to arrange everything to meet your needs. We'll be sure to share your lovely comments with everyone involved.
Kind regards,
Will
Customer Experience
Svar från Proximo Group
Hi Miss Mckeith,
Thank you for your positive feedback. We're so pleased to hear that Neville provided such helpful and friendly service. We'll be sure to pass your comments on to him.
Kind regards,
Will
Customer Experience
Excellent service
Excellent service. Arrived on time. Quick hand over. Explained all the steps and procedures clearly.
27 juni 2026
Omdöme utan inbjudan
Svar från Proximo Group
Hi Kheriniban,
Thank you for taking the time to leave us a review. It's great to hear that everything ran smoothly, from the punctual arrival to the quick handover. We're pleased our driver was able to clearly explain the process and answer any questions you had.
Kind regards,
Will
Customer Experience
Helpful
Proximo were quick to respond helpful and deliver the car quickly
Paul reviewed any operation of the car and it’s condition
26 juni 2026
Omdöme utan inbjudan
Svar från Proximo Group
Hi John,
Thank you for your wonderful review. We're delighted to read that you found our team responsive and helpful, and that Paul made the handover straightforward by explaining the vehicle and its condition thoroughly. He'll be very happy to hear this.
Kind regards,
Will
Customer Experience
Colin was patient and helpful
Colin was patient, helpful and understanding throughout. He contacted me beforehand to let me know his ETA and was punctual. He also waited for me while I test-drove the car. Many thanks!
2 juli 2026
Omdöme utan inbjudan
Svar från Proximo Group
Hi Sophia,
Thank you for your lovely review! We're so pleased Colin provided such patient and helpful service throughout your visit. We'll make sure he receives your kind comments.
Kind regards,
Will
Customer Experience
WAV car substitution
When I was put in touch with this company from the first email and phone call right the way through to the delivery and explanation of the various aspects of the car it was all done very professionally.
For a person i.e Dawn Joyner, knew a great deal with regards to the controls etc of the vehicle and did a very thorough hand over.
When it came to taking down the details of what vehicle was required Georgia Chadwick the accounts manager, was very thorough with regards to knowing the widths and heights of the electric wheelchair and even due to myself taking the wrong measurements Georgia knew exactly what was required showing absolute professionalism incorrecting me and not making me look like an idiot.
26 juni 2026
Omdöme utan inbjudan
Svar från Proximo Group
Hi Gordon,
Thank you for your wonderful review! We're delighted to hear you had such a positive experience from start to finish. We'll be sure to pass your kind words on to Dawn and Georgia. They'll really appreciate your feedback.
Kind regards,
Will
Customer Experience
I'm sad to say
I'm sad to say that this is the first time that the vehicle that was supplied was not good to travel in as a rear wheelchair passenger. I have spinal problems and i spent alot of time struggling to stay in the chair and every bump caused so much pain.
The driver who collected the vehicle Neville was very professional and pleasant, great person to chat to.
2 juli 2026
Omdöme utan inbjudan
Svar från Proximo Group
Hi Kevin,
Thank you for taking the time to share your feedback. We're sorry to hear that the vehicle wasn't as comfortable as expected and understand how difficult this must have been, particularly given your spinal condition. Your comments have been noted and will help us review future vehicle allocations where possible.
We're also pleased to hear that Neville provided such professional and friendly service, and we'll be sure to pass your kind words on to him. Thank you again for your valued feedback.
Kind regards,
Will
Customer Experience
Des was very friendly and professional
Des was very friendly and professional. Arrived within the timeframe he had previously stated
2 juli 2026
Omdöme utan inbjudan
Svar från Proximo Group
Hi Christine,
Thank you for your 5-star review! We're delighted to hear that Des was friendly, professional, and arrived within the timeframe promised. We'll be sure to pass on your kind feedback to him.
Kind regards,
Will
Customer Experience
Svar från Proximo Group
Hi Hayley,
Thank you for your 5-star review! We're delighted to hear that you had such a positive experience. We'll be sure to pass your kind comments on to Masoud.
Kind regards,
Will
Customer Experience
Excellent company to hire a vehicle from.
Assad collected the vehicle, he was very polite and professional - a good representative for the company.
The two chaps who delivered the vehicle were polite, knowledgeable, thorough and gave a good demonstration of how everything worked.
1 juli 2026
Omdöme utan inbjudan
Svar från Proximo Group
Hi Tracey,
Thank you for your feedback. We're pleased to hear the team made your delivery and collection experience such a positive one. They'll be delighted to hear this.
Kind regards,
Will
Customer Experience
Paul was very helpful
Paul was very helpful this morning explained everything and got us a hire vehicle very quickly and put us back on the road. Thank you.
1 juli 2026
Omdöme utan inbjudan
Svar från Proximo Group
Hi Tom,
We really appreciate your review! It's great to hear Paul got you back on the road quickly and made everything easy.
Kind regards,
Will
Customer Experience
Daniel Molinas brought our courtesy…
Daniel Molinas brought our courtesy van, he explained everything really well ran us through all the functions didn't leave anything out. Super friendly checked the van thoroughly before handing over also taking pictures and documenting them, explained the automatic ramp and doors and explained the button and spoke me through the fuel gauge and what it means amazing customer service 10/10
1 juli 2026
Omdöme utan inbjudan
Svar från Proximo Group
HI Mitchell,
Thanks for the fantastic review! We'll be sure to pass your comments on to Daniel – we're glad he provided such excellent service.
Kind regards,
Will
Customer Experience
The guy Assad who delivered the WAV was…
The guy Assad who delivered the WAV was very knowledgeable and helpful. It was extremely stress free.
1 juli 2026
Omdöme utan inbjudan
Svar från Proximo Group
Hi Bernard,
Thank you for your kind feedback! We're delighted to hear Assad made the delivery process smooth and stress-free.
Kind regards,
Will
Customer Experience
Svar från Proximo Group
Hi Peter,
Thank you for your fantastic 5-star review! We're so pleased to hear you found our team helpful and that you received excellent service.
Kind regards,
Will
Customer Experience
Excellent handover
Excellent handover, Colin our delivery driver took lots of photos to make sure the car was fit for purpose before we took the keys. He was friendly and a happy chap. Excellent service all round.
Thank you for the assistance.
30 juni 2026
Omdöme utan inbjudan
Svar från Proximo Group
Hi Mr Maitland,
Thank you for your 5-star review! We're delighted to hear you had such a positive experience. We'll be sure to pass your kind words on to Colin – he'll be pleased to know his friendly service and attention to detail made a great impression.
Kind regards,
Will
Customer Experience
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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