Have used Proximo a couple of times for a temporary vehicle and always been very professional with great communication. They have always provided everything we needed and delivered and collected in a... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Gentleman called Assad came around to re adjust the straps on the hoist of my replacement courtesy vehicle.He arrived nice and early and sorted the issue promptly and professionally. Thank you for ev... Se mer
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Dawn collected a hire car that I was using whilst mine was being fixed. She was,excellent and very courteous when explaining the process and gave tips on how to obtain a car that I would be happy wit... Se mer
Företaget har svarat
Proximo have been very quick and efficient. Still had all my details from before just needed tobe updated. Managed to have car delivered Monday morning from the lovely Dawn who went through everythin... Se mer
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Företagsinformation
Skrivet av företaget
Proudly employee-owned, Proximo is the UK’s leading provider of specialist replacement vehicles. We help major fleets and insurance providers keep their customers moving by supplying the right temporary vehicle, quickly and reliably. We also own the largest fleet of adapted and wheelchair accessible replacement vehicles in the UK. With award-winning customer service and nationwide coverage, we respond quickly to get customers back on the road with as little disruption as possible.
Proximo
Skrivet av företaget
- We own the largest fleet of adapted and wheelchair accessible replacement vehicles in the UK. With award-winning customer service and nationwide coverage, we respond quickly to get customers back on the road with as little disruption as possible.
Kontaktuppgifter
Chantry Court Sovereign Way Chester West Employment Park, CH1 4QN, Chester, Storbritannien
- 0808 143 3810
- customerexperience@proximo.co.uk
- www.proximo.co.uk
4,9
Utmärkt
5 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
First Class Service
I have use Proximo on two separate occasions. On both occasions they were extremely professional and helpful. I was very happy with the service offered by the delivery and collection driver, Colin, who was friendly and knowledgeable. Highly recommended.
24 juli 2026
Omdöme utan inbjudan
Svar från Proximo Group
Hi Neil,
Thank you for taking the time to leave us a review. We're so pleased you've had great experiences with us, and we'll make sure Colin knows how much his friendly, professional service was appreciated.
Kind regards,
Will
Customer Experience
The Driver Paul Edney was amazing
The Driver Paul Edney was amazing, went through all do and don’ts , very polite and helpful
24 juli 2026
Omdöme utan inbjudan
Svar från Proximo Group
Hi Jacki,
Thank you for your wonderful feedback. We're delighted to hear that Paul provided such a positive experience. We'll be sure to pass on your kind comments to him.
Kind regards,
Will
Customer Experience
I phoned Proximo last Friday the 17th…
I phoned Proximo last Friday the 17th July to say that my car had been returned from being repaired and that they could fetch the hire car back, they said they would let me know when someone could come to fetch it. I didn't wait too long before they contacted me to say they would send someone the next day to collect the car, the driver Chris Conroy came on the morning to fetch it, he was was polite and checked round the car and let us know when he was ready to go. The people I've have spoke to or met in person have been really great, a great company to hire from and help in anyway they can to get you the right vehicle 10/10 5 stars 🌟
17 juli 2026
Omdöme utan inbjudan
Svar från Proximo Group
Hi Debbie,
Thank you for your fantastic review. We're delighted to hear you had such a positive experience from start to finish, and that Chris provided a friendly and professional collection service. We really appreciate your kind words and will be sure to share your feedback with the team.
Kind regards,
Will
Customer Experience
David merry and Assad amazing customer…
David merry and Assad amazing customer service, had a good chat with them, polite and respectful, thank you.
23 juli 2026
Omdöme utan inbjudan
Svar från Proximo Group
Hi Samuel,
Thank you for your lovely feedback. We're so pleased to read David and Assad provided amazing customer service and made such a positive impression. They'll be delighted to hear this.
Kind regards,
Will
Customer Experience
Dawn Joyner brought our hire vehicle…
Dawn Joyner brought our hire vehicle today. She contacted me on her way to let us know what time to expect her. On arrival dawn was very friendly a very nice lady who explained everything in detail. Highly recommend
23 juli 2026
Omdöme utan inbjudan
Svar från Proximo Group
Hi Mr Fairclough and Ms Lil,
Thank you for your wonderful review. We're pleased to hear Dawn kept you informed and provided such a friendly and thorough service. We'll make sure your kind words are shared with her.
Kind regards,
Will
Customer Experience
Hire Vehicle Collection
Assad arrived to collect my hire vehicle, having phoned first to give me an ETA. He was courteous and friendly, and did his checks thoroughly. Altogether a more than satisfactory experience.
21 juli 2026
Omdöme utan inbjudan
Svar från Proximo Group
Hi Eunice,
Thank you for your lovely feedback. We’re pleased to hear that Assad provided a courteous and professional service and kept you informed throughout the collection process. We’ll be sure to share your kind comments with him.
Kind regards,
Will
Customer Experience
Professional and efficient
21 juli 2026
Omdöme utan inbjudan
Svar från Proximo Group
Hi Angela,
Thank you for your kind words! We're so pleased to hear you found our service professional and efficient.
Kind regards,
Will
Customer Experience
Svar från Proximo Group
Hi Dhruvil,
Thank you for your review! We're pleased to hear that Assad provided such patient and helpful service. We'll be sure to pass on your kind words.
Kind regards,
Will
Customer Experience
From my fone call to the manager and…
From my fone call to the manager and getting a replacement car , all was done in within 24 hours. Everyone has been so helpful and Judit who delivered the car was very helpful and nice. Thank you all.
22 juli 2026
Omdöme utan inbjudan
Svar från Proximo Group
Hi Myriam,
Thank you for your kind review! We're delighted we could get everything sorted for you so quickly. It's great to hear that Judit and the rest of the team were able to provide helpful service throughout.
Kind regards,
Will
Customer Experience
Just had a car delivered by Neville
Just had a car delivered by Neville. Fantastic service, rang well in advance with approximate time and was spot on time. Explained the car and documentation perfectly, assisted with seating position. Very friendly and helpful. Thank you Neville
22 juli 2026
Omdöme utan inbjudan
Svar från Proximo Group
Hi Jo,
Thank you for your lovely review! We're so pleased to hear that Neville provided such friendly and professional service, keeping you informed and making the handover as smooth as possible. We'll be sure to pass on your kind words to him.
Kind regards,
Will
Customer Experience
Excellent customer service
Wonderful customer service from Masoud who delivered my hire car from Proximo today. Contacted me to advise time of delivery and arrived on time. Polite, helpful and ensured the car met all our needs. Could not fault his professionalism during the handover.
21 juli 2026
Omdöme utan inbjudan
Svar från Proximo Group
Hi Rosina,
Thank you for your wonderful feedback! We're delighted to hear that Masoud provided such professional and attentive service. We'll be sure to pass on your kind words to him.
Kind regards,
Will
Customer Experience
Very professional such a polite…
Very professional such a polite gentleman
21 juli 2026
Omdöme utan inbjudan
Svar från Proximo Group
Hi Janice,
Thank you for your kind review! We're pleased to hear you found our team professional and courteous.
Kind regards,
Will
Customer Experience
Great experience so far
Great experience so far. Telephone team gave excellent information. Car handed over promptly and easily. Driver (Des) polite and friendly, handed over vehicle and gave lots of helpful information. Whole process very swift. Thank you
21 juli 2026
Omdöme utan inbjudan
Svar från Proximo Group
Hi Diane and Stephen,
Thank you for your fantastic review! We're delighted to hear you had such a positive experience from your first call through to the vehicle handover. We'll be sure to pass your kind comments on to Des and the team.
Kind regards,
Will
Customer Experience
Dawn Joyner Proximo
I meet Dawn Joyner for the second time today, when she collected the Proximo hire car which I had approximately for 60 days.
She took about 15 minutes to check the car was in good order I new it would the car had been triple wax wash and was hoover and all wipe down, and Take it from me Dawn never left a tyre unturned.
I would be quite happy to use Proximo again A1 company.
Thank you very much
20 juli 2026
Omdöme utan inbjudan
Svar från Proximo Group
HI Grant,
Thank you for your wonderful review! We're delighted to read you had such a positive experience with Dawn and that you were happy with both the service and your hire car. She'll be very happy to hear this.
Kind regards,
Will
Customer Experience
Neville
The man delivering the vehicle was very pleasant and respectful
20 juli 2026
Omdöme utan inbjudan
Svar från Proximo Group
Hi Ian,
Thank you for your kind review. We're delighted to hear Neville provided a pleasant and respectful service. We'll be sure to pass your comments on to him.
Kind regards,
Will
Customer Experience
Very good experience today with Neville…
Very good experience today with Neville . Rang me before arrived and arrived on time .
Very professional service received .
Thank you.
18 juli 2026
Omdöme utan inbjudan
Svar från Proximo Group
Hi Viorica,
Thank you for your lovely review. We're pleased Neville provided a punctual and professional service, and we appreciate you taking the time to share your experience.
Kind regards,
Will
Customer Experience
I highly recommend this service
I highly recommend this service. The communication was excellent from start to finish, and the customer service was outstanding. The people who collected and returned my car were professional, friendly, and punctual. Everything was handled smoothly, making the whole experience stress-free. I would definitely use this service again.
Paul Edney is a great guy with highly satisfied with service rendered
17 juli 2026
Omdöme utan inbjudan
Svar från Proximo Group
Hi Bolatito,
Thank you for your fantastic recommendation. We're delighted you found our communication and customer service excellent, and we'll be sure to pass your kind comments on to Paul and the team.
Kind regards,
Will
Customer Experience
Excellent service from all at Proximo.
The staff and the service from the company is excellent.
I was kept in contact with quite a few times regarding the delivery, Vee who delivered the vehicle was very pleasant, friendly and polite gentleman.
The driver Neville, who picked the vehicle up today, also contacted me to let me know his arrival time.
Neville, was a very kind, polite, nice person.
Proximo have always been so helpful in organising vehicles for me when needed.
I recommend Proximo 💯
17 juli 2026
Omdöme utan inbjudan
Svar från Proximo Group
Hi Maxine,
Thank you for taking the time to share your experience. We're so pleased Vee and Neville provided friendly, professional service and kept you informed throughout.
Kind regards,
Will
Customer Experience
Home delivery of WAV
Paul Edney carried out an efficient home delivery of a WAV. He was very patient as he went through the workings of the vehicle. We even did a test run with the wheelchair which was super helpful and much appreciated.
17 juli 2026
Omdöme utan inbjudan
Svar från Proximo Group
Hi Tara,
Thank you for your wonderful feedback. We're delighted Paul was able to make the delivery smooth and ensure you felt confident using the WAV.
Kind regards,
Will
Customer Experience
Excellent service
Delivery of vehicle came on time, we were taken through everything in detail by Neville, he was fantastic. Thankyou very much!
17 juli 2026
Omdöme utan inbjudan
Svar från Proximo Group
Hi Rhys,
Thank you for your lovely review. We're so pleased Neville made your vehicle delivery a great experience by explaining everything thoroughly. We'll make sure he receives your kind comments.
Kind regards,
Will
Customer Experience
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