PRIVATEUPGRADES Omdömen 160

This review is directed solely at the Hay-Adams. I booked a stay at the HayAdams in DC, using PrivateUpgrades.
The booking was very easy and pleasant.
It included some additional amenities. One of those amenities included a room upgrade, when available.
When we checked in, I inquired about a possible upgrade and was told that the hotel was completely full and that there were no rooms available. Ok, no problem. The original room that I booked, was an Executive Suite. When we got to our room, it was a standard room with a king bed and very small. I called down to the front desk and asked if the room given to us was an Exec Suite. He advised us that no, it wasn’t. I said “well, that’s the room that I had booked.” He then sent someone up, to show us the Executive Suite and we could decide which room we wanted.
1. Why were we not put in the suite to begin with, since that’s what I booked?
2. If the hotel was “completely full”, then how did you have a suite to show us?
I don’t appreciate being lied to.
Of course we switched rooms. The suite was twice a big as the room.
The bed was very uncomfortable. The mattress was really hard.
The first day, we tried to call down to get our rental car brought up, but our phone wouldn’t work. So we had to go down to the lobby and ask there and ended up waiting 15 minutes for our car.
The second day there, we used their complimentary bicycles and rode around town.
My bike chain came completely off and my husband got all greasy trying to put it back on.
The food in the restaurant was mediocre at best.
The lighting in the bathroom was dim and made it very difficult to put makeup on. There was a pedestal sink and no where to place your makeup and toiletries.
For a 5 star and VERY expensive hotel, we expected a lot more.
If you’re going to spend $2400 for 3 nights, you’d be better off staying at the Waldorf Astoria.
NOTE: October 16, 2024.
After publishing my review, PrivateUpgrades contacted me 3 times by email, strongly encouraging me to delete my review on Trustpilot. This review was based on the actual hotel stay and I wouldn’t delete it because I felt that other consumers could benefit from our experience and help to decide which hotel to stay at.
However, PrivateUpgrades seems more concerned with a dissatisfied review than actually caring for their customers.
In reading other negative reviews, their responses are always the same. Derogatory in nature and offensive.

Another great stay organised
with Private Upgrades
Great hotel , great staff everything perfect.
Again Private Upgrades don’t just book your hotel, they are with you all the way.
Thank you Private Upgrades

Outstanding hotel and service
Super relaxing in the middle of Orchard road

The service i received at Crown Plaza - and value for money plus the US$100 credit plus room cost was unbelieveable. Highly recommended this site to professionals i know in Australia.

Another perfectly organized stay, this time at the Okura Hotel Tokyo. Excellent hotel with friendly and perfectly trained staff. We really enjoyed the Japanese-inspired hotel, our beautiful room and the privileges provided by PrivateUpgrades. We look forward to our next booking!

Privateupgrades offre de remarquables sur des hôtel de luxe et nous n'avons jamais eu à de désagrément avec ce site de voyages. Les agents de voyables sont très disponibles et extrêmement serviables. De plus, lors de la réservation, nous avons un crédit de 100 € à dépenser en nourriture lors du séjour. J'ai déjà réservé plusieurs hôtels avec eux sur Abu Dhabi et sur do et c'était une très bonne expérience. Je les recommande à 100 %, les yeux fermés. Nadia B.

Cannot recommend enough.
Private upgrades are a MUST!
Do not book anywhere else.
This was my first time booking with them,
I will definitely recommend it to anyone I know, booking.com is dead to me 😂

Excellent service from PrivateUpgrades.

I received a fantastic Suite upgrade at the Ritz-Carlton with superb amenities.

Great value for money especially having the buffet breakfast and choice of lunch or dinner included. It made this stay a beautiful experience. The food and staff were amazing. The rooms were clean and modern decor. Definitely a five star hotel loved it!

Easy to book a hotel for the same price as online, but with several benefits. I ended up getting a double upgrade at the property, which was an unexpected and appreciated.

Wonderful hotel with great service. Pool fantastic.

Always AMAZING ✨
It was so hard to say goodbye. The breakfast 5 ⭐️, both restaurants 5⭐️..
Truly wonderful service & staff which made our vacation even more valuable ♥️

Outstanding from start to finish. Impeccable service, they go above and beyond to make us feel taken care of. We had an amazing trip to Singapore thanks to private upgrades. Looking forward for our next trip.

Once again, Private Upgrades more than knocked it out of the ballpark for our booking at the Hotel Sacher in Vienna. We were upgraded to a junior suite which was the most beautiful room we have ever stayed in. Everything Luca at Private Upgrades arranged for us was perfect- thank you again Luca.

Amazing stay and such a treat. Thank you private upgrades I’ll be booking again with you soon.
Jacq

Arranged £70 food & drink voucher as advertised. Also got late check out.

Fantastic site. Book with them. Prompt contact. I got a great deal

A real treat to deal with a company that proactively wants to get you the best deal and ensure you have a good holiday.
First time I used them and will definitely use them again. Would definitely recomend to anyone looking for a great deal with a company that has genuine experience with the hotels they are offering and go that extra mile to help you.

Very impressed with the savings from this website. I have to admit, I didn't know whether it was real as savings were really impressive compared to anywhere else I could find. The number of extra perks that we got was also impressive. Definitely will be my first site to check out before I book another trip.

Excellent weekend and Holi celebration on Monday 25th March 2024
Wonderful service Varun Kumar was outstanding!

Kanwarani Padma Singh