PODUR Omdömen 

204
•
TrustScore 3.5 av 5

3,6

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 2 av 5 stjärnor

Got the chestnut linen dress for my birthday. It was not worth the price at all. Almost £100 for such a bland dress. The material is good and the cut was smart but the colour was so dull and overall t... Se mer

Betygsatt 1 av 5 stjärnor

I would strongly caution others before ordering from Podur. I emailed them multiple times and sent several Instagram DMs, and they never responded. FedEx was also trying to contact them for informat... Se mer

Betygsatt 5 av 5 stjärnor

“Absolutely obsessed with this outfit! The fit is perfection—true to size with just the right amount of stretch for all-day comfort. The material feels so high-quality and breathable, and the detail... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Excellent customer service! Returned a dress from Sweden without a tracking code, and apparently the package got lost somehow. The company kept in touch with me until we found the package and they g... Se mer

Företagsinformation

  1. Damklädesbutik

Skrivet av företaget

Our designs are inspired by the essence of timeless sophistication and refinement - A collection of modest tailoring that celebrates femininity and self-expression, our signature morale - Worldwide delivery - Abaya, Kimono, Dress, Hijab - Kids and Woman


Kontaktuppgifter

3,6

Medel

TrustScore 3.5 av 5

204 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 26 % av sina negativa omdömen

Svarar vanligtvis inom 48 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,6

Alla omdömen

(204)

59 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 2 av 5 stjärnor

Not value for money

Not value for money.
Got the Lilly dress. For AUD$225 I expected better quality. I’ve bought dresses from other brands for this price and there is at least lining…
It’s complete see through. Their models must wear a slip under.
Also the stitching is not done to a quality standard. The dress is worth probably AUD$100 maximum.

25 augusti 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

so happy with my purchase!

Got sooo many compliments on my lilly dress! It fit perfectly, the quality is great, and very comfortable. My dress took a bit of time to ship so I reached out to customer service and they were so helpful! My dress was delivered asap in time for my event

19 augusti 2023
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

sizing is very off!!

I ordered from Podur a week and a half before my event, size 12 for my graduation, I had my eye on Podur for so long as their designs fitted perfectly with my vision. When it arrived and tried it on I couldn’t even bring the two pieces of fabric together to close the zip!! It was that small across the chest. I decided to size up 2x and still the 16 was a struggle! I had to alter the dress last min. I honestly thought with PODUR being a ‘modest’ store, dresses would have more room on top of your actual size but instead it’s the complete opposite. The size 12 for this particular dress would most likely fit a 6/8. I honestly think the dresses are made and any size label is put on!In addition to this the belts are sewn on so even if one decided to make it slightly modest there wouldn’t be an option for that. PODUR are providing for ladies who need that extra room around the chest area so if you need that know that their products aren’t for us! Regardless of how gorgeous their designs are I wouldn’t recommend this to anyone who has curves cause it’s just not for us.

I’m not usually one to put a review on but I’d hate for anyone to experience what I did.

17 juli 2023
Omdöme utan inbjudan
Logotyp för PODUR

Svar från PODUR

Thank you for taking the time to share your feedback with us. We truly apologize for the inconvenience and disappointment you experienced with the sizing of our dress. We value all of our customers, and we understand how crucial it is for our products to fit perfectly, especially for such a significant event as your graduation.

I'd like to address a few points:

1. **Sizing Concerns**: We strive to provide accurate sizing for our customers, and it's clear from your experience that we missed the mark on this particular design. We'll be conducting a thorough review of this product's sizing and will work diligently to ensure that the sizing charts and product labels accurately reflect the fit.

2. **Modesty & Flexibility**: We appreciate your feedback on the sewn-on belts and will consider ways to enhance flexibility in our designs. We aim to cater to a diverse customer base, and your input helps us understand areas where we can improve.

We sincerely regret that your experience with PODUR wasn't up to the standard we aspire to. Your feedback is invaluable to us, and we genuinely hope that we can regain your trust in the future.

Betygsatt 5 av 5 stjärnor

The customer service for PODUR have…

The customer service for PODUR have been nothing but excellent! I didn’t receive my package and reached out. They were swift and informative with their approach, helping me immensely through a stressful time. I highly recommend them and their clothing is absolutely stunning!!

3 augusti 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Creating beautifully crafted flattering…

Creating beautifully crafted flattering fashion, I receive numerous compliments each time I wear Podur garments and have made several recommendations. The customer service is five star and responses are received within 24 hours.

2 augusti 2023
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Do not buy from Podur

I ordered 2 dresses from this website and had gotten a confirmation email for this order. I waited 3 weeks for my package to come and I still had not received the dresses. When I reached out to podur to check why there was a delay, they proceeded to tell me that they made a mistake and that they actually did not have one of my dresses in stock. I then reached out to request a refund and I have had no response. It has been 5 days that I have been waiting for a reply. Absolutely horrible customer service with no value for customer satisfaction. I will not be purchasing from this website again.

21 juli 2023
Omdöme utan inbjudan
Logotyp för PODUR

Svar från PODUR

First and foremost, please accept our sincerest apologies for the inconvenience and frustration you've experienced. We understand the significance of your concerns and truly regret that your experience with Podur fell short of the standards we aspire to.

To address your specific concerns:

1. **Inventory Oversight**: We acknowledge the oversight regarding our inventory, and we're genuinely sorry for the confusion caused. We are continuously working on refining our inventory management system to avoid such issues in the future.

2. **Communication Delay**: It is not our standard practice to leave customers waiting for a response, especially concerning a refund. We apologize for the delay and assure you that we are looking into this matter with utmost urgency.

Betygsatt 1 av 5 stjärnor

PODUR ARE A SCAM BUSINESS

I bought a dress from PODUR and still hadn't received an email confirming that it had been shipped. I emailed them asking about this and they replied that they didn't actually have it in. So I had paid for a dress and after that they told me they didn't actually have it stock. I replied to this email within minutes requesting a full refund since I wanted my money back and I have not heard from them since. It has been days now and there is no other way to get into touch with customer service.

Do not order from them. Their customer service is non-existent and I'm pretty sure their company is a scam.

19 juni 2023
Omdöme utan inbjudan
Logotyp för PODUR

Svar från PODUR

Thank you for bringing your concerns to our attention. We truly apologize for the experience you've had with our company, and we want to assure you that PODUR is committed to honesty, transparency, and delivering quality to our customers.

To address your concerns:

Inventory Oversight: It is regrettable that there was a miscommunication about our stock levels after your purchase. We recognize the frustration this can cause, and we are working to improve our inventory notifications to prevent such issues.

Communication: Our goal is to respond promptly to all customer queries. We apologize for the delay in our response to your refund request, and I personally assure you we'll investigate the cause for this delay.

Contact Options: We always strive to make ourselves accessible to our customers. If you're encountering difficulties reaching us through email, please also try contacting us through our official social media channels or our website's contact form.

Betygsatt 1 av 5 stjärnor

Don't order from this site

Don't order from this site, they promise international delivery but in the end you will never receive your package!
I placed an order for the eid, it was promised a few days delivery, 3 weeks later, I still haven't received my package.
I think they still haven't sent my package to DHL express, it's unacceptable.
It looks like a scam!
I will never order from this site again
No response if you don't follow up with the brand yourself
Only answers by apologizing and saying that they will contact the global e but there is never a clear and precise answer.
They still haven't sent my package for delivery!

6 april 2023
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

The exchange system is not clear as the…

The exchange system is not clear as the company did not state there would be delay due to Eid orders. Considering they are still doing next day ship they easily could have sorted my exchange goes to show what their priorities are.

18 april 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Lovely dress

Lovely dress
Great service

It is my second dress of Podur and the quality is a-ma-zing!!!!

Also the service is good. They reply really fast and in a professional way.

I’m looking forward to buy my next eid dress!

19 april 2023
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

Very Disappointing

The packaging was very nice, and shipping was quick too. However, I purchased an abaya for £85 only for it to be semi-see through (if you were to stand in the sunlight, you would be able to see the complete shape of the legs). Even if you put your hand under the fabric it will show through. It is unlined, the stitching of the aplique will rub against your skin. I would have returned it, but after reading other reviews I didn't want to risk my money not being returned. Very disappointed. my little sister's abaya, on the other hand, was actually better quality, still a bit see through, but much nicer.

27 mars 2023
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

this company is a scam

Literally been 4 months now ordered two dresses value altogether 350.00 AUD
Contacted company IMMEDIATELY after one dress arrived worn and fabric frayed and balled on under arm sleeve,
Second dress had stitching across neckline like a 2 year old sewed it
Company too a month at a time to respond after 3 months and a PayPal dispute I FINALLY got an email back saying my dress would be exchanged this did not happen it’s been 4 months my last email response was this as you can see the date of this.. it is now the 02.04.23 and I am still waiting

Nisa (PODUR Support)
Mar 28, 2023, 20:54 GMT+2

Hello Alix,

We truly understand your concern.

Worry not as our team has arranged for the exchange ( Rana 54)
You will be notified once the shipping details have been updated
Kind regards
PODUR Support

18 januari 2023
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

PLEASE DO NOT ORDER

I placed an order for 389€ so that’s £342 and nothing was right the dresses were very different from the photos, not the same colour, too short, too tight I was looking for long dresses and quite wide so I took a size above, the quality is bad and the finishes too. I then contacted the customer service to return the dresses and I request a refund and not a credit store. I am told agree your request will be processed and since this day no news. I try to contact them for almost 3 months to get my money back I am really tired of this situation. Customer service is wasting my time, don’t order from them!!!

19 december 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Top quality and customer service

I love every single piece I have purchased from podur! I wear them on a regular basis, and they're still in perfect condition. They’re so beautifully made, I get compliments each time, and the quality is honestly impeccable, 100% worth the purchase. Their customer service team has also been super helpful and responsive each time I've reached out.

24 december 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Elegance at its finest!

Loved the materials and the quality of it. Very beautiful and elegant collections. The customer service is excellent and ships very fast. Very happy about the sizing of their abayas, looks so flawless. Would 100% recommend to anyone and everyone.

21 oktober 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

"A Pleasant Shopping Experience at Quality Clothing Store "Podur Abaya"

I recently purchased an abaya from Podur Abaya and I am very happy with the quality of the product! The fabric is very soft and comfortable, and the design is absolutely beautiful. My sister loves the abaya and it looks great on her. The customer service was also very helpful and the delivery was prompt. Highly recommend Podur Abaya for anyone looking for quality abaya!

20 december 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Amazing service

Amazing company, always buy my clothes from them, beautiful fabric, amazing tailoring. Fantastic customer service as well, they reply fast and professionally

21 december 2022
Omdöme utan inbjudan

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