We were absolutely thrilled with the help and support provided by Laura Judd. Her patience, tolerance, professionalism, expert knowledge was absolutely first class. I can be critical by nature, but th... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I've booked a few cruises with PC/Iglu and been very happy every-time. Glen helped me sort-out this booking as I had a couple of queries. He was excellent, professional, knowledgeable and knew his... Se mer
We have used Planet Cruise before and had a bad experience. Today was totally different. We spoke to Seb Nalden, he made me feel at ease, explained everything thoroughly. Top marks Seb, I will be deal... Se mer
Amber made our booking so simple. Gave us so much information and detail about the whole holiday, answered all our questions and also tailored the holiday to suit us by making alterations and also ad... Se mer
Företagsinformation
Om Planet Cruise
Skrivet av företaget
Planet Cruise is the UK's largest independent cruise agent. With over 100 dedicated in-house experts between our offices in Wimbledon and Portsmouth, and homeworkers, offering specialist cruise holidays and deals to over 3000 ports in 30 destinations from over 20 cruise lines. This gives us the best variety of cruises anywhere!
Planet Cruise is financially secure and is ABTA and ATOL protected.
Providing excellent customer service is at the heart of everything we do.
We value our customers’ feedback and we would like to hear from you. If you wish to leave pre or post-departure feedback or raise a complaint please complete the feedback form by logging into My Booking on our website. Here, you can also view details of your cruise booking.
If you have an existing booking and wish to amend it or discuss please speak to one of our live webchat agents
You can also find answers to many questions on our online Help Centre.
Kontaktuppgifter
1 Quay Point, PO6 3TD, Portsmouth, Storbritannien
- 0239 327 7933
- cruise.editorial@iglu.com
- www.planetcruise.com
4,8
Utmärkt
12 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Avoid at all costs - book direct with cruise line through pricematch
Booked through Planet Cruise, easy process. Accepted a moveover offer from the cruise line after the sailing was overbooked for a full refund, Planet Cruise took £300 off the refund stating it was recovering a “non-refundable deposit”, despite the deposit being £150 only. Horrendously rude staff when challenged. Avoid at all costs. If you find a cheaper deal with Planet Cruise, call the cruise line to book direct and they will match the price for you. Would never use again.
22 maj 2026
Omdöme utan inbjudan
Svar från Planet Cruise
Thank you for taking the time to share your feedback.
We are genuinely sorry to hear about your experience regarding your refund and the service you received.
We have tried to contact you to discuss this further, but unfortunately, we haven't had a response from you.
If you would like to discuss this further, please do not hesitate to contact us directly.
Please accept our sincerest apologies for any inconvenience this may have caused.
Kind regards
Customer Experience Team
Great service
Great service, friendly and professional. Really got feeling that they were trying to help me and they certainly did. Thankyou
14 maj 2026
Always book through Planet Cruise
Always book through Planet Cruise. The site is easy to use. Very informative with clear instruction. Competitive prices which always have the edge on other companies.
10 maj 2026
Great travel company and staff to deal with.
The Operative Verity was very friendly, efficient and knowledgeable. She dealt with our questions very well and is a credit to this company which we have always dealt with and shall continue you to do so.
19 maj 2026
We needed to match our booking with our…
We needed to match our booking with our friends for a cruise tour a couple of months after they had booked. Danielle was great and managed to do this for us and adapt our booking so we can all spend our cruise tour together.
Great service.
12 maj 2026
helpful when i eventually got through
12 maj 2026
Kate Whiteley
Kate Whiteley, my Cruise Specialist, was very knowledgeable, very helpful and nothing appeared to be too much trouble.
12 maj 2026
I found i had good customer service…
I found i had good customer service when booking my Cruise
19 maj 2026
Information was readily available about…
Information was readily available about different cruises I knew which ship I wanted and that made it easy to see what was available I was a little unsure due to comments about things may change and that it is not certain It is the first time using your service
19 maj 2026
Abbie was very helpful helping us find…
Abbie was very helpful helping us find our perfect cruise for our anniversary and birthday
19 maj 2026
We had no problem,s what so ever…
We had no problem,s what so ever booking with Planet Cruise, they were helpful and it was very easy to book on their website.Keeping us up to date with everything we needed to do before we went.
12 maj 2026
Great booking experience
Maddie was wonderful, very friendly, helpful and knowledgeable. Checked everything for the trip we wanted and made sure we had all the best options available. Great booking experience. Thank you
18 maj 2026
Very helpful …
Josie was very informative and helpful with all queries prior to booking, the following week we went ahead and confirmed the cruise, which went smoothly with all the important details given.
18 maj 2026
The representative I spoke to was excellent
The representative I spoke to, Johanne was excellent and provided us with a good price for our cruise.
9 maj 2026
Good experience
5 maj 2026
Helpful, Friendly and Polite
Although very busy, the staff were very helpful, friendly and polite. Used this company many times and would definitely recommend. They also do very good offers.
15 maj 2026
easy to use and great service
8 maj 2026
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