Pass The Property Omdömen 

We booked this property for a group of over 15 guests, and it was frankly embarrassing to host family and friends in such poor and misrepresented accommodation. The issues we encountered were severe and numerous:
- On arrival, there were several large bags of rubbish and waste in the front garden, which was very off-putting.
- The property was dirty, with filthy carpets.
- There was no vacuum cleaner in the property, and only one additional black bin bag. We had to buy our own for the stay.
- Mattresses in several rooms were worn flat, resulting in back pain for guests.
- Peeling paint in the bedrooms; dining chairs unstable and broken.
- No hand wash in any bathroom. We had to buy our own for the stay.
- The upstairs washing machine was completely non-functional.
- The front door was misaligned, requiring significant force and making loud noises when opening or closing.
- The bedding cupboard was filled with junk, including a broken chair, and spare bedding was dirty and disorganised.
- On one of the days, builders were working in the back garden, meaning the patio was off-limits. Due to their presence, we couldn’t even open the blinds or patio doors, which severely impacted privacy and comfort.
- The listing said that Wifi was available, but it did not work at all.
To make matters worse, I had agreed with the host to discuss these issues in person at checkout, and waited an additional 15 minutes beyond our check-out time to do so. The host did not show up, and no communication was received. This failure to follow through further reflects the host’s lack of care and poor management of the property.

Great stay and great accommodations
Highly recommend!

We have stayed in few of there properties around Wakefield over the last few months and they have been good.
They have been clean,
all the things you need in the property
And perfectly located and will continue to stay in there properties when available

We stayed at Underhill cottages in Mells, Frome. It looked lovely on the photos - lots of cushions and nice wallpaper and the location was good. In reality, there were several issues. A very badly equipped kitchen, a leaky tap, no outside furniture, a broken bathroom door, a broken clothes dryer. Worse, there were sharp screws on the bed where both my daughter and I cut ourselves and the hot water ran out on three days. It said it slept 14 and we were a party of 10. I asked for a partial refund and it was refused. Also, BEWARE of 5 star reviews. When I requested an early check-in they said it would cost £25 unless I wrote them two five star reviews in advance BEFORE my stay. I refused and said this was dishonest. The house itself was nice but these were more than snagging issues. A shame it isn’t better managed. The internet was also absolutely terrible but this may be a local issue. We couldn’t even watch TV.

They were an added layer after booking on Booking.com; lucky if you get a friendly person, most are arrogant. When simply asking to drop off my bags early and to use the bathroom for medical reasons for my mother, the question was ignored. Then I recived a response, sure at £25 per hour for an early check-in, which is crazy, then after requesting this multiple times to get an answer over the weeks. There was a response if you leave us a 5-star review, and we can do that, which I did and since removed it as explained above.

Great property for our large family holiday, location good and facilities excellent including the pool.

Lovely property in Bath, nicely maintained. Superb communication even late at night. Made our stay so stress free and enjoyable. Thank you

Have been so pleased with the comprehensive and clear information we have received from this company. They have been really accommodating to our group and flexible to our needs. Thank you so much!

Great house. Very comfy beds & homely vibe.

We had a wonderful family stay at this lovely apartment! It was clean, spacious, and beautifully set up with everything we needed for a comfortable visit. The kids felt right at home, and we appreciated the thoughtful touches throughout the space. The area was quiet and safe —perfect for a family getaway. The host was kind, responsive, and made sure everything went smoothly. We would definitely love to stay here again.
Highly recommended for families!

Very professional service. Have helped dealing with some issues raised by tenants, and maintenance costs have been reasonable.

My daughter is autistic and therefore the wait until 3.00pm to access the apartment is difficult to cope with.
On contacting Pass the Property to request an earlier access, they were happy to accommodate our request free of charge.

Very good service

Perfect location ,easy to find. Plenty of shops/restaurant nearby. Complementary early check in. Quick reply’s. Would definitely recommend booking with this host.

Great location and house

Fantastic. Great house

A comfortable house for a short weekend. Plenty of hot water, good beds, although house a little scuffed in places and garden hadn’t been cleared of last occupants’ cigarette ends.
House itself was very clean and company maintained very good contact with us over the weekend.
Friendly Greek restaurant, ‘Olympus’ served up delicious food and provided excellent service.

Lovely apartment stay with my family, staff very helpful. Great location. Would recommend