We are staying here at present with 8 adults and 5 children the rooms are very comfortable plenty of space for everyone with additional hot tub and playroom to make our stay more enjoyable
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Rented a property through Airbnb, supposedly “maintained” by this company. The reality was disgraceful: stained carpets, torn curtains, broken picture frames, smashed mirrors and a strong smell of s... Se mer
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Amazing property, so big and spacious. Very modern, clean. Beds very comfortable. Amazing location. Had a lovely stay with the family for my daughters graduation. Definitely will be back. Owners very... Se mer
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Our stay at Artist Abode was great! The apartment was comfortable and clean and within walking distance of downtown. I highly recommend!
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Företagsinformation
Informationen kommer från olika externa källor
Let us help you increase your rental yield using short term property letting. Full Listing Management Cleaning, Key Management, and Guest Communication.
Kontaktuppgifter
Storbritannien
- Info@passtheproperty.co.uk
- www.passtheproperty.co.uk
4,2
Bra
1 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 80 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Amazing Place!
Plenty of beds, enough bathrooms, lovely kitchen and massive garden, 2 parking big parking spaces and an amazing location
18 juli 2025
Omdöme utan inbjudan
Svar från Pass The Property
Thank you for your lovely review! We're so glad you enjoyed the spacious layout, the kitchen, and especially the garden. It’s great to hear the parking and location worked well for you too. We hope to welcome you back again soon!
Svar från Pass The Property
Thank you for your kind words! We're so glad you enjoyed the place and appreciated the hosting. It was a pleasure having you, and we’d love to welcome you back anytime!
Easily reachable and good host
Easily reachable and good host. Had a good time. Good amenities.
18 juli 2025
Omdöme utan inbjudan
Svar från Pass The Property
Thank you for your great feedback! We're glad you found the property easy to reach and enjoyed the amenities. It’s wonderful to hear you had a good time — we’d be happy to host you again in the future!
Great communication with host
Great communication with host. Looking forward to staying with them
18 juli 2025
Omdöme utan inbjudan
Svar från Pass The Property
Thank you so much! We’re glad the communication has been smooth, and we’re really looking forward to hosting you. See you soon!
Fantastic location and accommodation…
Fantastic location and accommodation was first class. Owners were very accommodating with my requests. Highly recommended.
17 juli 2025
Omdöme utan inbjudan
Svar från Pass The Property
Thank you for your wonderful feedback! We're so pleased to hear you enjoyed the fantastic location and first-class accommodation. It was our pleasure to accommodate your requests, and we truly appreciate your recommendation. We hope to welcome you back again soon!
Excellent and fast service
Excellent and fast service. No problem is too big for them. I would strongly recommend this company.
17 juli 2025
Omdöme utan inbjudan
Svar från Pass The Property
Thank you so much for your kind words! We're thrilled to hear you were happy with our fast service and support. It means a lot to know you’d strongly recommend us. We’re always here to help and hope to work with you again in the future!
Would gladly book again!
Booked a team in for a stay - Easy communication & was quite a streamlined process. Would gladly book again if sending teams in the area! Thank you!
13 mars 2025
Omdöme utan inbjudan
Svar från Pass The Property
Thank you for your great feedback! We're glad the booking process was smooth and communication was easy. It was a pleasure hosting your team, and we’d be happy to welcome them again anytime. Thanks again for choosing us!
Friendly and helpfully host for a perfect experience. The house was in perfect conditions as expected. Thanks
Friendly and helpful
17 juli 2025
Omdöme utan inbjudan
Svar från Pass The Property
Thank you so much for your kind words! We're delighted to hear you had a perfect experience and that the house met your expectations. It was a pleasure hosting you, and we truly appreciate your feedback. You're welcome back anytime!
Very welcoming
They have been amazing in accommodating for me and my family. Very efficient communication and customer service. I would recommend booking your lovely stays with them, very welcoming.
17 juli 2025
Omdöme utan inbjudan
Svar från Pass The Property
Thank you for your kind and thoughtful review! We're so pleased we could accommodate you and your family comfortably. It's great to hear you appreciated our communication and service. Your recommendation truly means a lot, and we’d love to welcome you back anytime!
Svar från Pass The Property
Thank you so much for the 5-star review! We truly appreciate it and hope to welcome you back again soon!
Great service
Great service, helpful with early check in and late check outs. 5 stars
15 juli 2025
Omdöme utan inbjudan
Svar från Pass The Property
Thank you for the 5 stars! We're so glad you were happy with the service and that we could assist with early check-in and late check-out. We’d love to host you again in the future!
AVOID!!
AVOID!!! Unfortunately this property was classed as a retreat. I thought it would be a calming relaxing environment for myself and my babies for 3 weeks but I was very wrong. The flat is filthy. You can’t open the balcony doors as the communal bins are directly underneath. Pass the property (block of flats) took so long to get back to me that me and my two babies we’re standing outside waiting to enter the property for over an hour until the cleaner called me and gave me a code to get in. The property itself is filthy, the linen provided is very old and worn and the same with the towels. Truthfully the pictures make the property look beautiful, but it definitely is not. Even the home owners in the block are unsure how the property is allowed to be managed by Airbnb because it’s a leasehold building, I would definitely avoid this property and this management company at all costs. They are now saying I can’t have my deposit back because I didn’t give their key back and want video evidence of me putting it in their lock box. Absolute shambles from the beginning.
27 juni 2025
Omdöme utan inbjudan
Svar från Pass The Property
We're truly sorry to hear about your experience and understand how disappointing it must have been, especially during what was meant to be a peaceful retreat with your children. Please accept our sincere apologies for the inconvenience caused. We’d like to clarify a few points to provide some context. The bed linen provided in the property is not old—it was purchased only a month ago, but unfortunately, the colour has run during washing, which may have made it appear worn. Regarding your arrival, as soon as we were made aware of the access issue, our team responded promptly by sending our cleaner to assist and provide you with the entry code. We're sorry for any distress caused while you were waiting. After your check-out, our cleaner reported that the key was not returned to the lockbox, as outlined in our automated messages. Due to this, we had to replace the lock for security reasons, which is why you were charged. We understand this situation has been frustrating and want to assure you that your feedback is being taken seriously.
Place is really nice
Place is really nice, even better than expected. Clean and well kept. A lot of amenities available. s to enter. The area is quiet, nice and clean. Communication was perfect since the check in. Truly happy about our choice. Highly recommended.
15 juli 2025
Omdöme utan inbjudan
Svar från Pass The Property
Thank you so much for your wonderful feedback! We're thrilled to hear the place exceeded your expectations and that you found everything clean, well-maintained, and well-equipped. It's great to know the check-in process was smooth and that communication was clear throughout. We're so happy you enjoyed the quiet and pleasant area too. Your recommendation means a lot to us, and we'd love to welcome you back anytime!
5 stars!
5 stars! Great communication and property. Can’t fault anything
15 juli 2025
Omdöme utan inbjudan
Svar från Pass The Property
Thank you for the 5 stars! We’re so glad you were happy with the communication and the property. It means a lot to hear that everything met your expectations. We’d love to host you again anytime!
Stunning location opposite the park
Stunning location opposite the park. Fantastic letting agency. Very helpful. Thank you.
12 juli 2025
Omdöme utan inbjudan
Svar från Pass The Property
Thank you so much for your kind words! We're delighted you enjoyed the stunning location and had a great experience with our team. It was a pleasure to assist you, and we truly appreciate your feedback. We hope to welcome you back again soon!
The house in Cambridge was definitely…
The house in Cambridge was definitely not home from home, there was a hair in the bath upon arrival, no plugs in the sinks, the lock on the bathroom door was stiff, the front bedrooms were extremely hot and the windows only opened a little. The walls and woodwork had chips and scuffs. The sofa could only seat 3 people and as there were 6 of us 3 of us had to sit at the dining table in the evening. Again there was not enough seating in the garden. The photos show 2 towels per person but there was only 1 each which were not of the best quality.
Being a holiday let owner I know that attention to detail is key to give the guests the best experience.
8 juli 2025
Omdöme utan inbjudan
Svar från Pass The Property
Thank you for taking the time to share your detailed feedback. We're very sorry to hear that your stay did not meet your expectations, and we truly regret the inconveniences you experienced. Cleanliness and comfort are priorities for us, and it’s disappointing to hear about issues such as the hair in the bath, missing sink plugs, and wear to furniture and finishes. However, after checking our records, we’d also like to clarify that the property key was misplaced during your stay. We offered to cut a replacement key, informing you that it would be subject to a cleaner’s call-out fee, which you agreed to and arranged without issue. Regarding the concerns raised in your review, we unfortunately did not receive any reports during your stay. If we had been made aware at the time, we would have promptly sent our team to resolve the matters for you. In terms of seating and amenities, all photos and details are clearly listed on the booking page, and we aim to be fully transparent so guests can make informed decisions before booking. As a fellow holiday let management, we value your insight and will continue to use guest feedback to improve wherever possible.
Really enjoyed our stay at Pass the…
Really enjoyed our stay at Pass the property! Great service
11 juli 2025
Omdöme utan inbjudan
Svar från Pass The Property
Thank you so much for your lovely feedback! We're delighted to hear you enjoyed your stay at Pass the Property and appreciated the service. It was a pleasure to host you, and we hope to welcome you back again soon
Stayed in a lovely house in Hunmanby…
Stayed in a lovely house in Hunmanby Filey with my family for a weekend! On day 2 the pool was very cloudy but management company said that after talking to owners it was absolutely fine to use!!
By the next morning my 5 grandchildren were suffering badly with sore ears, as sore face and sore eyes!! The ones that didn’t go in the pool were fine! Visits to Drs in the next few days revealed 1 conjunctivitis, 1 fungal infection on face and 3 ear infections one of which is still ongoing!! Children lost school time and suffered a lot. This could totally have been avoided and I am appalled and upset this was not addressed properly!
The management company did not at any time take our complaints seriously. I hope this doesn’t happen to others!!
14 juni 2025
Omdöme utan inbjudan
Svar från Pass The Property
Thank you for your feedback. We're genuinely sorry to hear that your experience did not meet expectations. However, we do feel it's important to correct some of the claims made in your review.
Our swimming pool is professionally maintained and tested prior to every guest stay, ensuring it meets all required health and safety standards. When you raised concerns about the pool’s appearance, our management team responded promptly. After consulting with both the owners and our pool specialist, we advised you to allow a few hours for the water to clear and to contact us again if the issue persisted. We did not receive any further communication from you regarding this matter.
We take the wellbeing of our guests — particularly children — extremely seriously. Had there been any indication of a genuine health risk, the pool would have been closed immediately. Additionally, our team remained available and responsive throughout your stay, contrary to the claim that your concerns were ignored.
While we’re sorry to hear that your grandchildren became unwell, attributing their symptoms directly to the pool without any medical evidence is speculative and misleading. We always encourage guests to report and escalate issues during their stay so they can be properly investigated and resolved in real time.
We remain committed to maintaining the highest standards of cleanliness, safety, and guest care, and we stand by the integrity of our property and our team.
Lovely spacious apartment
Lovely spacious apartment
Near to train station
Beds very comfortable
3 bathrooms a real advantage for our group
11 juli 2025
Omdöme utan inbjudan
Svar från Pass The Property
Thank you for your kind review! We're so glad to hear you enjoyed the spacious apartment and found the location convenient. It's great to know the comfortable beds and multiple bathrooms made your stay even more enjoyable. We’d love to host you again in the future!
Great responsive service
Great responsive service. Beautiful place in our favourite town. What’s not to like
10 juli 2025
Omdöme utan inbjudan
Svar från Pass The Property
Thank you for the wonderful review! We're so pleased you enjoyed the place and our service. We'd love to welcome you back anytime.
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