thesqua.re serviced apartments Omdömen 793

I had a great experience being welcomed by Leah. She explained everything thoroughly and gave a very nice walkthrough of the apartment.

Okay and comfortable safe and secure

We had a terrible experience with My Square and would strongly advise others to avoid them.

We originally booked a property online, but just three days before our move-in date, we were told the flat was no longer available. Instead, they offered us an alternative at extremely short notice. With flights already booked, we had no real option but to accept, despite the replacement property being significantly smaller and not what we had agreed to.

Unfortunately, things only got worse after moving in. The mattress was in very poor condition, with springs digging into my dad’s back, especially concerning as he had recently undergone surgery. We raised this issue multiple times, but it took three weeks for it to be resolved. In the meantime, we had to purchase a new mattress ourselves just to make the situation livable.

We were later offered compensation in the form of a free transfer when we leave, which was communicated to us by Moshin during a phone call. However, this was never confirmed in writing. When I followed up, he denied any knowledge of the offer, which was extremely disappointing and felt dishonest.

Overall, the experience was frustrating and disappointing from start to finish. I would not recommend My Square based on the lack of reliability, poor communication, and poor customer care we encountered.

Our stay went very well!

The Square team was very responsive. Even though they had to change our apartment at the last minute and the new apartment was much smaller than the one we booked, the communication was excellent!

A special thank you to Mohsin Khan for his availability throughout our stay! The apartment is right in the city center, Camden Town, close to restaurants and activity centers. The building is secure.

I highly recommend it!

This is my first time in London. I have the stay at Altitude point and Leah helped me with the appartment.
She is really helpful and i didn’t face any trouble with my stay.

Mahbouba was welcoming and attentive, helped me with everything I need that make my arrival smooth and comfortable.
Thank you ❤️

I had a great experience being welcomed by Leah, she explained everything clearly and she has been very helpful.

well positioned in a vibrant area , with great accommodation

Apartment is Lovely! My experience so far has been comfortable and in a great location- Stratford.
Mahbuba has been very kind, patient and helpful. I had some difficulty with WiFi nd although it hasn't been solved, she has been very reassuring and supportive. I do not speak much English, but she took her time to help me and communicated with me through Hindi which made things much easier for me.
She has been very supportive and professional, and I've really appreciated her help so far.

Michael provided an excellent check-in experience. He was very kind and patient, even waiting for us when we arrived later than expected. He took the time to clearly explain everything about the apartment, which made us feel comfortable right away.

Just checked-in today and had a very good experience. All thanks to Leah, who explained everything in detail and answered all my queries

I was greeted by Michael who helped me check into this beautiful apartment, the process was smooth efficient and easy, he answered all my queries and had amazing service.

I had a really smooth and comfortable stay at this Airbnb. The property was extremely clean and very well maintained, which made settling in so easy.

A special thanks to Leah for being such a wonderful host—she was helpful, responsive, and made sure everything went seamlessly throughout my stay.

Would definitely recommend this place to anyone looking for a hassle-free and pleasant experience!

Leah was fantastic and helped me a great deal, and was very gracious with my arrival time!

Leah was awesome and ran through everything we needed to know seamlessly and efficiently. My finance and I really enjoyed the walkthrough and Leah responded promptly anytime I needed to talk to her.

I recently stayed at a thesqua.re managed apartment in London and had a very positive experience. The apartment was well‑maintained, clean, and conveniently located, making my time in the city both comfortable and enjoyable.
A special mention goes to Rahul, who assisted me throughout my stay. His professionalism, responsiveness, and attention to detail made a big difference—whether it was handling queries promptly or ensuring everything ran smoothly. Having such reliable support added real value to the overall experience.
I would happily recommend thesqua.re to anyone looking for a serviced apartment in London.

Umang was very helpful and when I shifted my search to another city she was happy to pivot and look for apartments within my requests. I am most appreciative

Our family stayed in the Square service Apartment for 4 months. Our stay was comfortable, tidy and fit our needs well.
Great location - next to a beach and tram station.
Weekly cleaning company was efficient. On two occasions the bed linen was not very fresh. On being told - it was replaced quickly and timely.
Prayas - was quick to respond and take care of all our needs during our stay.
Would recommend their services to anyone looking for services apartments.

I am very pleased with my first experience with trust square and their representative, Umang. Her courtesy, professionalism, and effort in researching accommodations in Paris were over and above and much appreciated. She grasped our requirements and and all of her proposals were considerate and efficient. Well done, than you Umang and Trustsquare. I look forward to doing business again soon. Thanks and Regards, Mark

I stayed in this serviced apartment for the whole of February 2026 and had a really positive experience. The flat was clean, comfortable, and well-equipped, which made it a great base for my first month in London. The location was convenient, with easy access to transport, shops, and local amenities.

Sarita handled my check-in in person and made the whole process smooth and stress-free. She took the time to walk me through the apartment, explain how everything worked, and answer my initial questions, which was especially helpful as I was just settling into a new city.

Sandy, the apartment manager, provided excellent ongoing support throughout my stay. She was always responsive over WhatsApp and offered very useful recommendations about the local area, from everyday essentials to places to explore. Her help made a real difference in making me feel settled and supported during that first month.

Overall, I would happily recommend this serviced apartment, particularly thanks to the professional, friendly service from Sarita and Sandy.