Pass The Property Omdömen 

Amazing customer service! I've never been to a property where I have felt so looked after - the Pass the Property were exceptional - such quick responses, quick to act and very reasonable individuals. We had an incredible celebration at the Lux Filey Villa with 12 adults and 6 children (all aged under 5). The pool was just a total delight and we had so much fun playing table tennis and pool as well. A wonderful villa full of love and care. Thank you all so much! This has truly been a memory worth cherishing for years.

The communication was fantastic, always there ready and promptly replying with any query. Very professional and very clear. Would highly recommend.

We recently stayed at 15 Malton Road, Hunmanby for a 50th birthday celebration, a property described as a “stunning coastal retreat” on vrbo.com. Unfortunately, the only thing “stunning” about our stay was the complete lack of customer service from Pass the Property.

On arrival, there were various issues at the property, including extensive mould throughout, dirty floors that had clearly not been swept/vacuumed and wet towels hung over the doors. The pool area was filthy, with mould across the walls and damp smelly towels on the loungers. The outside was covered with litter, the grass in the garden was overgrown and the outdoor furniture cushions had been left outside and were covered with mould. The pool table cloth was ripped and there were multiple nails sticking up out of the table meaning it was too dangerous to use.

Throughout our stay, more problems arose, with showers not draining, leading to flooded bathrooms, and multiple toilets blocking/breaking. The bathroom in the annex was unable to be fixed and therefore the 6 people stopping in the annex had to leave the property a day early.

Efforts to resolve directly with both Pass the Property and Vrbo have been unsuccessful, and the lack of understanding from Pass the Property in particular has been mindblowingly bad.

I fail to see how a property described as “stunning” and “luxurious” can have the problems described above. The property was in no way representative of the adverts description and as all efforts to reach a fair and reasonable outcome with Pass the Property have been unsuccessful, we are now left with no option other than to take further action.

AVOID AVOID AVOID at all costs This house was advertised as stunning offering a luxurious stay. We went as a party of 15 the house was dirty and not maintained at all, mould on windows and walls ,carpets not hoovered,floors not swept not enough cups glasses for everyone wet towels hanging over doors. We had problems with the toilets being blocked and showers not draining, causing flooding, maintenance came and couldn’t sort the problems in the annexe meaning 6 people in our party had to leave a day early! Pass the property believes 15% refund minus commission and fees is acceptable
AVOID AVOID

Amazing. Really nice area, a lot to do around the property. Amazing place to stay. Thank you.

The flat was well kept in a brilliant location for the purpose of our visit, they provided us with all the necessary supplies and information and this ensured we enjoyed our stay. 5 stars would recommend.

Excellent property in a great location. Pass the property were really responsive. Would definitely recommend.

We were not from the area and due to some confusion and errors we didnt recieve our check in details. So we parked in the parking area under the apartment while this was sorted to drop our bags. Sadly as a football match was on we couldn't park so travelled home. Not there fault. We then used an uber to arrive to find the wrong keys were left. They refused to believe the keys were wrong and suggested I send a video to prove they were not working. Then had me running around looking in various locations for them. Eventually after 2 hrs they arranged for a cleaner to come which should of been done as soon a I reported the issue. Then to add insult I recieved a £100 parking fine for the 40 mins I was parked below while awaiting check in details which also gave details of parking. I contacted them to say could this be vouded by the parking company as it was a mix up with paying guests and the basically said no its your fault. So 40 mins has cost me £100. And for the record the mess they made with the keys leaving us locked out for over 2 hours the offered £10 to compensate us...these people just care about money...NOTHING MORE. UPDATE...THERE WAS 100% NO ACCESS TO THE PROPERTY FOR OVER 2 HRS DUE TO THE WRONG KEYS BEING LEFT. PASS THE PROPERTY CLEARLY WISH TO LIE ABOUT THIS ON THERE REPLY..EVEN MORE REASON TO AVOID THEM. I HAVE ABSOLUTELY NO REASON TO MAKE THIS UP.

Really appreciated the quality of service! Very easy to deal with. All the requirements and needs had been met with no hassle.

Stopped with pass the property for 3 going on 4 weeks very good and clean property been ideal for me working in York thankyou

Fantastisk

Unreasonable Deposit Policy – Not Recommended

I would not recommend this property due to their handling of deposits and charges. The host charged a £200 deposit directly, outside of Booking.com, and refused to refund £80 for a minor issue—moving a mirror to use in better light.

The mirror was not damaged, and their own photos confirm this. The host did not offer the opportunity to return the mirror myself, instead unreasonably withholding a large portion of my deposit.

It is particularly concerning that they take deposits directly when the booking is made through Booking.com, which is against Booking.com policy and puts guests at risk. This experience left me stressed and disappointed, and I would caution other travelers to avoid this property or ensure all payments and deposits go through official channels.

Everything Is prefect here!

Lovely clean house lots of space and everything we needed thank you :)

We stayed here from 24th–26th December as a family of 12 for Christmas, and it was exactly what we needed.

We were initially a little hesitant after reading some comments about wear and tear, but once we arrived it was clear how much thought and effort has gone into making this a really lovely space for families and groups. It felt relaxing and practical straight away.

The bathrooms have clearly been refurbished and were a real highlight - the en-suite bath tub to the main room was great and having three toilets and showers meant there were no issues getting everyone ready, even on Christmas morning with 12 of us up and about.

The flow of the ground floor worked really well for a large group, making it easy to spend time together without feeling cramped. The beds were also incredibly comfortable, which made such a difference after the busy days.

The kitchen is a great size for cooking for a big family - well equipped with plenty of utensils and cookware, plus a double fridge freezer, which was perfect for a Christmas stay. There was also plenty of parking, which was really important for us.

Overall, it’s a spacious, comfortable and well-thought-out place for a large family or group. The host was also incredibly kind and accommodating in offering us a late checkout, which made our departure much more relaxed and was very much appreciated.

Thank you for a lovely stay - we wouldn’t hesitate to recommend it.

No complaints, everything great.

Really lovely place and the great communication 10/10

Beautiful apartment beautiful location beautiful city! Clean , luxurious fab property and communication with pass the property would highly recommend this company

The property is in Eastcote.We stayed here from 30th November - 13th December.The apartment was very neat and clean with fully equipped kitchen.We enjoyed our stay here and would highly recommend it for families with kids .It is quite spacious with a separate living room, kitchen.Apart from this they have ample storage spaces in cupboard.
The master bedroom has a king-size bed and second room has 2 single beds.The washroom has a shower and is quite spacious.I was surprised with the cleanliness.

Brilliant! Very responsive! Very helpful. Stayed in a lovely house in Harrogate! Will definitely come back!