Parkdean Resorts Omdömen 

The accommodation at Prestige Lodge 70 was excellent and very spacious and clean. Lots of good accessories however most lodges would provide bars of soap as a basic necessity. Also no oven gloves was a bit frustrating. Overall excellent accomodation.

The Pool was good but the changing rooms were very small and the toilets were very unclean with no soap.

The restaurant however was terrible. My wife ordered nachos with chicken. Everything was cold, the cheese wasn't even melted and the sour cream looked like cottage cheese. My daughter's pizza wasn't greate as the base was made of chopped tomatoes rather than passata or pizza sauce.

I did tell the waiter about the cold Nachos and that we weren't happy. To be fair he did apologise but didn't offer any alternative or speak to the cook or manager.

I wouldn't recommend the holiday based on the remote location with everything about 30 minutes drive away. The shop was overly expensive. The restaurant was terrible and the toilets were generally very unclean.

Customer service experience poor. Booking was easy, when wanting to book facilities (free) was unavailable and there’s nothing you can do about it so we might not be able to use the pool while there which is a big part for us on an autumn break. Plenty of expensive options. We use Parkdean every year and have never had an issue but this time I’m mainly disappointed with CS

Easy to use site

The Caravans, were not a good standard, on arrival there was dog poo outside our steps, the running water smelt of egg at all times and waste water was pouring from under the van. Despite having lots for the children to do, everything was booked, but when you went to the activates they were empty. One security guard loved the power and would be difficult on purpose, standing in the way of the entertainment, being over the top with the children having fun. The service in the Boathouse was terrible, staff were slow, tables were dirty, guests had to clear them, themselves. the inside tables were sticky. the food was of poor quality and overpriced. it was an overpriced and boring weekend.

Stayed at Carmarthen bay in a gold award caravan with family in another both gold award caravans we went in our other family members caravan and they had everything like dishwasher full height fridge freezer etc very nice then we went into our caravan for the week what a complete difference small fridge freezer no dishwasher to start with and the whole van stunk of bleach then the beds if you are of a larger size then you will struggle in the beds which I can only say are for children not adults and the upholstery was very grubby and the general clean of the van was poor not nearing our standards if you walk around wear slippers as I’m not sure what some of the stains were on the floor and also cigarette burns in upholstery overall I would not class as gold award but I would say they were bronze

Were nice and calm place to holiday stay!

The Boathouse staff friendly and helpful.
Bus service to skegness good.
Clean site, looks impressive on entering

We spend a week in may then a week in September I have been going to whiteacres in Newquay for about 25 years staff are lovely yes food could be better but in my eyes if you go for food then don't go to a self catering site we love it

I booked on 13th Sept 3 super gold premium at Seaview skegness we arrived got our caravan everything fine my grandson is 13 has autism so he was staying in the living room area for the space at 3am I heard him scream ran in their was a rat over his bed we chased it out I went to reception complained oh am sorry il get somebody to look into no body came went out came back and it was in the kitchen all over my food we chased it but it ran under the fridge I went back down reported it again oh he is very busy I said I do not care absolutely disgusting it getting in under the fridge il put it down as critical nobody came my partner managed to stop it coming in again but no it got in under the fridge went back down to complain said he is coming he never came my grandson was so upset we left the night before I have emailed them 21days ago still nothing I am reporting it to the proper health and environment I have photo evidence as well I will never go to pd again

I genuinely cannot put into words how disgusted I am with Parkdean after our experience.

Problems can happen on any holiday, and I’m realistic enough to understand that. What separates a decent company from a terrible one is how they deal with those problems when they are brought to their attention. Unfortunately, the way Parkdean have dealt with our situation has been absolutely appalling.

We raised genuine concerns about what happened and gave Parkdean every opportunity to deal with the matter properly. Instead of feeling that our complaint was being taken seriously, the whole experience has left me feeling completely dismissed and as though, once they have your money, your experience as a customer is of very little importance to them.

The lack of accountability and the way the situation has been handled afterwards has actually annoyed me more than the original issues themselves. When somebody spends their hard-earned money on a holiday, they should not have to fight just to have legitimate concerns acknowledged and dealt with properly.

Customer service shouldn’t consist of brushing people off, giving inadequate responses and hoping eventually they will get tired of complaining and go away. We weren’t asking for the impossible – we expected basic standards, reasonable customer service and for Parkdean to take responsibility when those standards weren’t met.

What makes it worse is the size of the company. Parkdean Resorts is not some tiny independent business without the resources to resolve customer complaints properly. You expect a large holiday company to have procedures in place for when things go wrong. Our experience has shown me just how poor those procedures – and the attitude towards customers behind them – can be.

I have been left with absolutely no confidence in Parkdean whatsoever. The entire situation has completely changed my opinion of the company, and I would seriously urge anyone considering booking with them to read other customers’ experiences carefully before handing over their money.

A holiday is supposed to be something you look forward to. You shouldn’t come away from it having to spend your time chasing a company, complaining and trying to get them to acknowledge how badly you have been treated.

Parkdean have had opportunities to put things right. Instead, their handling of the situation has simply reinforced how little valued we feel as customers.

I certainly won’t be booking with Parkdean again, and I wouldn’t recommend them to friends or family either.

Completely unacceptable and an absolutely disgraceful way to treat paying customers.

Knowledgeable staff ,quick and easy booking .been with parkdean for the past few yrs and have enjoyed most parks .good service .

We have holidayed with Parkdean for many many years, sometimes twice a year at different parks and I must say that we have never had a problem. Caravans, lodges or chalets always clean with everything needed. Thought we had been let down this summer at Carmarthen Bay because our booked and paid for 3 bedroom lodge had been taken out of service and we were given a 2 bedroom lodge instead. Yes there was a lack of communication and I only found out by chance. And yes Parkdean took a month to come to a conclusion about the end result and lots of chasing but actually we were really pleased with the outcome from them. The 2 bedroom lodge was beautiful. Yes there were a couple of cobwebs and yes the sweeping up could have been more thorough but it did not deter us from enjoying our stay and we have still booked with them for next May.

Thank you Parkdean for all.our wonderful holidays and a resolution to our complaint that we were grateful of.

Booking made simple and easy having been to the resort many times didn't need to look at reviews.

Staff always friendly and helpful carvan clean tidy plenty room loads to do on camp

Me and my daughter went for a short weekend break and we had a fabulous time caravan was lovely and clean the entertainment was brilliant lovely quite beautiful park wll return

Bed bugs in our caravan and extremely poor customer service

We checked into our Parkdean Camber Sands caravan on 2 October 2026 and, shortly after arriving, found bed bugs in the accommodation.

We reported the problem in person to security. Given the nature of the issue, we were not prepared to remain in the caravan. Security told us to post the key through the door, which we did, and I called security again at 1:16 am to confirm that we were leaving.

We then had to drive 2.5 hours home through the night, arriving at approximately 4:00 am. My elderly parents were travelling with me, so what should have been a holiday instead became an extremely distressing and exhausting night and we now have had to spend 2 days decontaminatling all of the belongings we took into the accomodation,

The response from Parkdean since discovering the problem has made the experience considerably worse. I have called reception nine times, as well as contacting security and Customer Relations, left two voicemail messages and contacted Parkdean through Facebook. Despite all of these attempts, we received no meaningful response at the time of writing.

I have photographic evidence of the bed bugs and records of the calls made, including the call to security when we left.

I have now submitted a formal complaint and requested a full refund. I have also reported the bed bug issue to the relevant local authority Environmental Health team particularly in light of recent news reports of bed bugs on trains in the local area.

Finding bed bugs in holiday accommodation is bad enough, but being unable to get any meaningful response afterwards is unacceptable. Based on both the condition of the accommodation and the customer service we have experienced since, I could not recommend this park.

I will update this review if and when Parkdean resolves the complaint.

Southview Holiday Park, Skegness

Beautiful Site, loved all the water features. On arrival the receptionists were polite and friendly and the chicken and pizza vendors were in there too handing out samples of their food which was a brilliant idea.

It was nice waking up to ducks and bunnies around the caravan and there was a distinct lack of seagulls which was nice (I saw two). Caravan was clean and well presented. Site was mostly clean and tidy - the messy litter parts were down to untidy guests or bin area.

Facilities looked good. We took a dog with us and didn't have children so we mainly sat outside at the restaurant where we could get a Costa Coffee. Dogs are not allowed in main entertainment area which is standard at most sites I've been so we don't make full use of the evening entertainment. We did nip up for a game of bingo though - it was £20 each for all the bingo games that evening but the prizes were big (I think £4.5k was the highest on our games but it varies depending on how many are playing).

We went in June and had lovely weather. It was my first time in Skegness but we loved it so much we've booked to go back again this year (with the dog) but upgraded to the gold caravan with the decking option as we found the caravan hot to come back to during the day and really needed to be able to swing open some patio doors to cool it down quicker. Personally I think all caravans should come with patio doors and decking as standard.

We found Skegness to be very dog friendly. Lots of small dogs in dog prams (as was ours) which meant we were able to go in and out of shops without restrictions. Lots of food places were dog friendly - we never felt at a disadvantage at all. Dogs weren't allowed on the central part of the beach but that was a relatively small area compared to the vast stretches they were allowed on.

Great holiday, looking forward to going back to Southview.

Booked at 7pm, missed the blue light discount box, so called the following morning at 9.20am to be told that it couldn't be done. Surely a business of your size has the ability to add the discount afterwards or to refund the deposit so the booking could be cancelled and rebooked using the discount code. Really unhelpful on chat.

Usually we have a fantastic experience with Parkdean and I book multiple holidays per year.
Unfortunately this time has let us down and we wont be booking again. We booked in July for a December holiday. Paid our deposit and received our email confirmation that our payment would then be taken automatically.
On Monday I had no Internet so on Tuesday I had 2 emails. One to tell me my holiday was going to be cancelled and one to say it had been cancelled.

They didnt send an email to say there was a problem with the automatic payment and did not sent any warning text messages.
If id have known, I would have made the payment straight away.
I usually pay in full straight away, so have not had any issues with previous bookings.

It then took me over an hour to speak with an agent on the parkdean chat. (The phone line did not work as I was out of the country).
Tyler on the chat was very helpful and rebooked our holiday.. I was disappointed to see the price had increased. The increase was but £54 which to me is a substantial amount. A price Parkdean have been happy to loose my custom over. When I originally booked our holiday it included a summer savers discount which the team were unable to honour.
I have therefore now booked our holiday with another company at a cheaper price.

I did give parkdean another chance to rectify this via email but I am yet to receive a response.

Due to this experience, I would no longer reccomend booking with parkdean.

Had a lovely stay. The one problem we had was the tv signal was awful which with technology theses days just done expect that