Paris Aéroport Omdömen 

If I could give this airport 0 stars I would. The staff is unpleasant, rude, and unhelpful. The airport is dirty and disorganized. They get mad if you don’t speak French and give you no help. We get yelled at for not following rules that don’t apply to other airports and are also not visibly explained. Hopefully will never come through this airport again. This is the third time I’ve gone through CDG and it gets worse every time.

My experience at this airport, Charles de gauĺle, was the worst one in all my life. As it is so long I will bullet point each complaint.
1. Flight was cancelled as a person with a disability and travelling with two children, we were not priority to be taken to a hotel. Other passengers were already at the hotel when we arrived.
2. 17 hours with no food or drink. No vouchers were given and breakfast at the hotel was not booked.
3. Transfer to the airport did not arrive as promised. Had to get our own taxi.
4. I was walking with crutches and approached the ticket desk. Explained what had happened. Agent was not concerned, not very helpful and did not request wheelchair assistance for me which was on my booking. I complained to a manager and they rudely began speaking in French even though both of them can speak English.
5. Had to walk to baggage search in pain and tired. Still no help offered. Was shouted at by staff very loudly saying " you are in France now not England speak French!" I was so upset. Colleges just shrugged their shoulders.
6. Got to passport control. By this time I am shaking, sweating and feeling very weak. The line wasn't moving and even though I was in priority line this agent kept putting other passengers in front of me. I told one of the agents I need to sit down. He just went to the front pretending he was looking for some help. Another agent walked pass and I just touched her arm to get her attention. She looked at me in anger threw her hand up in the air and stormed off shouting at me. At this time I had enough and my legs felt like jelly. I just slumped to the floor, feeling I couldn't breathe, sweating and crying.
7. Even though I was assisted by airport police to lift me up. Still no one came with a wheelchair to help me to the gate. Other people were being helped. My daughter had to go multiple times to request a wheelchair.

I felt that I was dismissed as a person with a disability and covertly discriminated against as a person of color. Other passengers in the airport that I spoke to felt the same.
I reported this to French Defender of Rights and they replied they didn't see that anything was done wrong at the airport!

14 euros pour sortir du rer à Orly! Ces escrocs de la ratp savent que les gens seront fachés, donc il y avait 6 ou 8 policies en tenue de combat à coté des portillons de sortie. Et un agent ratp pour expliquer que les portillons prennent les paiement par carte bancaire, il suffit de passer sa carte dessus! Plutôt que de me faire racketter j'ai préféré retourner 2 stations en arrière et prendre le tram, j'ai perdu 20 minutes mais gardé ma dignité.

Worst airport in Europe.
Extremely long waiting in transit security que.
Around 250 people and 1 (ONE) box open.
More than 1 hour waiting so we missed our connection to Copenhagen.
This was around 09,00 in the morning of june 27:th.
8 hours waiting in chaotic Terminal F.
AC not working, not enough sitting places.
15 Euro in compensation per passenger.
Barely enough to but a softdrink.
Is France still in war with someone?

Worst experience I have ever had at an airport. Let random people in at random time and just didn’t let us in. Horrible experience.

Dear CDH Customer Services,
I am writing to make a formal complaint regarding my flight from Paris Charles de Gaulle to Bristol, scheduled at 7:25 p.m. on 29 June 2026. My booking reference is KCDS3PW.
My teenage daughter and I arrived at the airport well in advance. The airport was in complete chaos, with extremely long queues and no clear announcements over the intercom. Occasionally, staff held small placards, but they did not reach the over 1,000 people in the queues. Despite asking for help repeatedly, we were never informed that boarding had started or that the gate was closing. Instead, we were met with dismissive, unhelpful, and even abusive treatment by both Charles de Gaulle airport staff and easyJet staff. This led to my teenage daughter breaking down in tears, and I myself had a panic attack—this was the most stressful situation I have ever experienced while travelling.
To make matters worse, we were turned away by easyJet booking staff, who refused to help us or issue a refund, despite this being easyJet’s error. We are now stranded in Paris with no flight back to the UK. I urgently request that you let me know what you can offer to help us out of this distressing situation.
I demand a full refund, compensation for the financial and emotional distress, and reimbursement of any additional expenses. Please also conduct a full investigation into how this was handled and contact me urgently.
I look forward to your prompt reply.
Yours faithfully,
Gaynor Kitcher

Date: 8 June 2026
Flight Details: Etihad Airways EY 032
Route: Charles de Gaulle Airport (CDG), Terminal 1 – Aérogare 1
Subject: Concern Regarding Staff Conduct at Charles de Gaulle Airport
I would like to bring to your attention an unpleasant experience I encountered at Charles de Gaulle Airport while checking in for my Etihad Airways flight to Abu Dhabi.
My flight was scheduled at 10:00 AM, and I arrived at the airport around 6:30 AM. Upon reaching the Etihad check-in counter to drop off my baggage and collect my boarding pass, I was immediately approached by a male staff member who asked me to exit and re-enter from another side. After following his instructions, the same individual again directed me to leave and enter through yet another entrance.
During this time, I observed that the check-in counter was not open and no staff were available. The situation could have been handled more courteously by simply informing me that the counter was not yet operational and requesting me to wait. When I asked how long it would take for the counter to open, I was informed it would be at least 30 minutes.
The manner in which I was treated was discourteous and felt unnecessary, especially given the absence of proper guidance or explanation. As a passenger, I expect clear communication and respectful conduct from airport staff.
I request the airport authorities to review this incident and address such behavior to ensure that passengers are treated with professionalism and courtesy. Experiences like these can significantly impact the perception of the airport and overall travel experience.
Thank you for your attention to this matter.
Sincerely,
Revathi

1 heure pour aller du taxi au lounge quand ca me prend 15 min à Athènes...fast track devrait être rebaptisé slow track, contrôle des bagages de maniaque ou le personnel en charge est sous-staffe mais s'obstine à ouvrir 80% des bagages qui passent au scanner et a tout ouvrir, sans vraiment rien chercher de précis. la personne après moi a refuse de se faire chercher son bagage, l'agent lui a dit que comme elle n'avait pas d'image scan de son bagage (d'où la recherche a l'aveugle complètement aberrante), elle l'a passé au scanner et lui a dit d'y aller...jamais vu une telle désorganisation dans un aéroport. indigne de Paris...

Most inefficiently run airport I’ve ever been to. Airport in Tanzania is better run than this

Staff are very rude. Line to go through exit EU customs was extremely slow and long. The machines to help with this were all out of order and only had 1 attendant working. Food options inside are horrible. For a major airport this one is almost the worst I have seen.

Roissy ADP (Groupe Aéroport de Paris) le pire aéroport du monde. Temps d'attente partout (des heures) et personnel totalement dépassé.

Des la sortie de mon vol en provensnce des USA nous sommes toujours agresses par des racoleurs taxis , c est la premiere image que les touristes ont. Ce sont des voleurs patentes et ils doivent avoir des protections pour pouvoir etre aussi presents et ce depuis trop longtemps. Je me suis accroche avec l un d entre eux et j ai tout de suite vu qu il s agissait en plus d une vraie mafia. J ai honte.

I had a very uncomfortable and disappointing security experience at Paris airport.

When we entered the security area, we were directed to a separate line because we had a stroller. That was understandable, but the line moved extremely slowly because many families had to remove everything from their strollers, and some were asked to fold them while others were not, with no clear explanation.

Just as it was almost our turn, we were told to stop while two wheelchair passengers were moved to the front. I understand that passengers with reduced mobility may need priority assistance, but the process seemed very disorganized. Several people accompanying them also went through security at the same time, and at that moment there did not appear to be any security officer properly monitoring the gate. Even when the alarm light came on, nobody seemed to respond or check them.

When it was finally our turn, a security officer returned and told me to fold our stroller. My two children went through first. When I walked through, the red light came on. I did not understand the instruction given to me in French, so I thought it might be because I was wearing my watch and bracelet. I raised my hand to show them, but the officer gestured at me very abruptly and said “go back” in a rude tone. My husband commented that the way she was speaking was rude, and she repeated “go back” even more loudly and aggressively.

I went back and walked through again. Another male security officer then came over and removed my Apple Watch and gold bracelet without explaining where he was taking them or where I should collect them afterwards. I did eventually get them back safely, but the whole process felt stressful, confusing, and poorly handled.

What bothered me most was the inconsistency. Some people appeared to pass through even after the alarm went off without being checked, while we were treated as if we had done something seriously wrong. If someone had carried a dangerous item through during that confusion, who would have been responsible?

Paris is a beautiful city, but this airport experience left a very negative impression, and I am not sure I would choose to come back.

Très mauvaise expérience à l’aéroport Charles-de-Gaulle, Terminal 2D.

Le dimanche 24 mai, en raison de contrôles de sécurité extrêmement longs et, à mon sens, excessifs, j’ai manqué mon vol pour Milan.

Nous étions au poste de contrôle n°6, ou en tout cas à l’avant-dernier poste sur la gauche en arrivant depuis la file principale. Le contrôle a pris un temps démesuré. Malgré mes demandes répétées pour signaler que mon vol partait bientôt, aucune accélération n’a été apportée au traitement de notre passage.

Nous sommes arrivés aux contrôles à 16h30 et n’avons atteint la porte d’embarquement qu’à 17h20, alors que notre vol décollait à 17h20. Nous avons évidemment manqué l’embarquement et avons dû acheter de nouveaux billets.

Ma fille et moi voyagions avec deux bagages cabine. Dans mon sac se trouvaient uniquement une liseuse électronique et quelques effets personnels. Je comprends parfaitement la nécessité des contrôles de sécurité et je suis favorable à leur rigueur, mais attendre près d’une heure pour franchir le contrôle me paraît totalement disproportionné.

Cette situation nous a causé un préjudice important, tant sur le plan financier que sur le plan personnel. J’espère que cet incident sera pris en compte afin d’améliorer l’organisation et les temps d’attente des contrôles de sécurité.

One of, if not, the worst airports i've ever been to. We had to transit here and even yet it took us longer then at the intial aiports we departed from. The staff we the rudest staff ive come across, i personally saw one member of staff shout at a passenger, another completely ignoring passengers asking for assitance, and at the security gate due to the chaos they stacked trays on top trying to rush through and someone's laptop dropped on the floor. We had a connecting fight which landed on time, but due this chaos we missed our flights at the security gates. All this was on our way back home from a long trip! We got a flight that day after 5hrs due to our missed flight so one would think we would have alot if options for food eat the airport, not even that! Terrible food options. All in all DO NOT expect a World class airport like Qatar, Singapore, UAE etc, if those are 10/10 this woukd be a 1/10, the one is because the facilities are clean and modern but thats it.

...if he knew the level of incompetence this place now represents.

If only you could avoid CDG passport control . Absolute chaos, 2 hours of queuing, massively understaffed and zero urgency.... and this is with ZERO biometrics... isn't it the French who wanted them?

Paris might be beautiful, but CDG passport control is an embarrassment to a major international airport.

Worst airport in the world.
Customs broke an item whilst checking bags, then they were typically over the top rude, so we made an official complaint.
Now after making the complaint and providing the details to staff at the airport, we followed this up on our return.
It was to my amazement that no details were passed on during the incident and they could not find the incident on cctv (after providing time, flight details and date we went through customs, this was supposed to be a high security setting, more like a scene out of the pink panther.
Worst customs team ever, be careful with your items, French airport security to not care
Visited in April

Ça fait 26 ans que je sillonne beaucoup d’aéroports du monde. Celui de Roissy et de loin, celui que je trouve le plus pénible. Des parcours passagers comme chez IKEA, des saturations de partout, des goulets d’étranglement, les PARAFE toujours en panne, … etc … ect. Même quand y a personne, on n’enlève pas les serpents de queue, ce qui fait qu’on parcours des kilomètres pour rien. Rien n’est pensé pour le confort du passager, tout pour lui piquer son argent. Et ça c’est beaucoup dégrader depuis une quinzaine d’années. Aller voir Singapour, Bangkok, Istanbul, prendre des leçons là-bas.

This is easily the worst Airport in the world. Only one electronic passport scanner open and this one kept stopping. Only one very rude and totally useless assistant who was not interested and would not help passengers, the flight will not wait because of the passport control, sort it out CDG as this is a very bad way to treat travellers.

Genuinely one of the most embarrassing and unpleasant airport security experiences I’ve had. One staff member in particular (middle aged black guy) acted like helping passengers was physically painful for him. Zero communication skills, zero professionalism, just standing there barking “bag” over and over instead of using an actual sentence like a normal human being.
My partner politely asked if he should remove his watch and got treated like he’d committed a crime for asking a basic question. The attitude was arrogant, lazy, and unbelievably rude from start to finish. If your entire job is dealing with the public, then maybe learn how to speak to people properly instead of acting miserable and inconvenienced by doing the bare minimum.
We left security genuinely embarrassed and frustrated because of one aggressive, blunt staff member who clearly shouldn’t be anywhere near a customer-facing role. Airports are stressful enough without power-tripping staff making passengers feel stupid for asking simple questions.