Online Automotive Ltd Omdömen 

Super helpful customer service team, I was able to find the exact item I needed.

THE BIGGEST LYING CONMEN EVER!!!
2 WEEKS NOW WAITING FOR MY REFUND & HAVING TO PUSH DAILY. THEY JUST TRY FOBBING YOU OFF EVERYTIME, BUT WON'T WORK WITH ME. I TOLD THEM STRAIGHT THAT IF I DON'T SEE A SCREENSHOT OF MY REFUND HAVING BEEN PROCESSED BY THURSDAY, THIS REVIEW WILL BE LEFT. SO OBVIOUSLY IT HASN'T BEEN SENT SO BEWARE & DO NOT DEAL WITH THESE LYING CONMEN. FOR ANY REPEAT CUSTOM THEY HAVE BLOWN THAT AS NEITHER MYSELF OR THE GARAGE I USE WILL EVER DEAL WITH THEM AGAIN. SO READ CAREFULLY & DO NOT RISK ORDERING ANYTHING WITH THESE ABSOLUTE LYING CONMEN!!!
UPDATE!!! - THEIR AWARE OF THIS REVIEW & IT HAS STILL NOT MADE THEM PROCESS MY REFUND. LIES LIES & MORE LIES IS ALL I GET!!!

"DO NOT ORDER/BUY FROM THESE"!!!
I have waited 2 weeks for a refund & have constantly pushed for it. They just try & fob you off everytime. '100% TOTAL CONMEN WHO HAVE LOST MINE & THE GARAGE I USE REPEAT CUSTOM' Save yourself time, money & a whole heap of hassle & 'AVOID AVOID AVOID'!!!

THEY ALSO HAVE AN IGNORANT DIRECTOR

Still waiting for £145.95 refund after weeks of chasing

Absolutely appalling experience.

I have been chasing a £145.95 refund since 10 September and, despite numerous emails and telephone calls, I am still waiting for my money.

The whole situation started after I ordered a part online, I received a email the next day and was incorrectly advised by a member of staff about which part I needed for my vehicle. The part I had originally purchased was actually correct, yet following their advice I ended up purchasing another part, along with an additional part costing £48.95 that I was told was required for my make and model.

To make matters worse, I was then told that I would be responsible for the return costs of the incorrectly advised part, despite the situation arising from the advice I was given.

I have repeatedly contacted the company trying to get this resolved. Most recently, I was told that my outstanding refund had been raised as an “urgent matter” with the accounts team. Days later, I still have no refund, no transaction reference and no confirmation that the money has even been processed.

How many times should a customer have to phone and email a company simply to receive money that the company has already acknowledged is outstanding?

Being repeatedly told that someone is “chasing accounts” is not a resolution. I shouldn’t have to spend weeks chasing £145.95 of my own money.

I have now made it clear that if the refund is not processed, I will be raising a formal dispute/chargeback with my bank and providing them with the correspondence showing that the refund has been acknowledged but remains outstanding.

The way this has been handled has been completely unacceptable. I certainly would not use this company again based on my experience, and I would strongly encourage anyone purchasing from them to keep copies of all correspondence and payment records in case they experience similar problems.

I would also like to raise a further issue regarding a separate, significant-value order I placed with your company only the week before this matter.

Following that purchase, I received an email advising that I had not ordered the fitting kit and asking whether I wished to purchase it. There had been no clear indication on the product listing that this fitting kit was required, however, based on the email from your company, I reasonably assumed that I needed it and agreed to purchase it.

I was then charged an additional £8.45 for delivery of the fitting kit. This additional delivery charge was not mentioned to me in the email before I agreed to the purchase, and I only became aware of it after payment when I received the invoice.

What makes this particularly frustrating is that the fitting kit was an extremely small item capable of being sent as a letterbox-sized parcel, yet I was charged £8.45 – effectively the same delivery charge as the significantly larger and more valuable part I had already ordered from you.

Taken together with the incorrect parts advice, the additional purchase I was subsequently advised to make, and the fact that I have now been chasing an outstanding £145.95 refund since 10 September, this has left me extremely dissatisfied with the way my purchases and subsequent complaint have been handled.

Given the significant amount I had already spent with your company, the additional charges incurred following your advice, and the considerable time and inconvenience I have experienced trying to recover money I will never use your company again.

The draws came very damaged and brock dispite there being not a dent of the cardboard. Looked like it was second hand and for the price i was really unimpressed. Customer service didnt seem interested in helping. First and last time as a customer.

** To clarify when i said draws the name on the website is a tool chest. and yes it is this company

Helpfull phone contact, accurate identification and advice on parts , dispatched quickly, no problem.

Ordered an exhaust back box for a Vauxhall Corsa. It arrived packaged with the 2 wishbones I’d also ordered.. they were all loose in packaging with no sufficient packing material to separate the items , therefore the exhaust ended up all dented and damaged. Despite online automotive admitting it was a fault there end due to handling and packaging they then refused to swap the item for one free of defects and instead claimed it was cosmetic only - zero level of customer service which is a shame - ordered from 4 different part dealers at the same time and all the others packaged items correctly to avoid damage so please avoid onlineautomotive unless you want damaged items at full price!

Very helpful on advice will be sending my cluster and CCM for repair as soon as possible.

AVOID - New DPF purchased and provided via courier in April 2026, fitted professionally and correctly on receipt. DPF suffered catastrophic failure 20th July after minimal mileage. Advised company immediately, was told to remove part and send back for testing, 6-8 weeks before warranty claim decided and replacement only provided if purchased upfront. Email provided with questions to answer, NOT A WARRANTY CLAIM FORM, just questions in an email. As no trust in company, parts sourced elsewhere. Faulty part removed, photographed and questions answered. Part has NOT been collected, tested or viewed, but evidence clearly shows catastrophic failure. Online Automotive have not refunded, they have deliberately constructed obstacles to warranty claim, they have not inspected part and have refused to provide formal complaints process. Now contacting trading standards and solicitors. AVOID AVOID AVOID Now refused to accept complaint or abide by Consumer Regulations Act. AVOID AVOID AVOID

horrible experience with them. i ordered exhaust middle silencer.
after fev days they call me and saying that i ordered wrong one but gor the extra charge they xan send me correct one so i agreed and paid.
and they send me wrong one there wasn't second mount and bundle was much lower than car flor so its doesn't fit at all. after i explained what's the problem. they keep saying that its should be like that as its after market but everyone else saying that its total different and i wont be available pas mot with this .. so i tried return it but they not answering. there is no return address either

Excellent service from the team. Don’t know anything about car parts and they were so helpful!!! Definitely recommend

Delivered as promised and tracked which is a big plus.will definitely use them again

First class service from start to finnish
Highly recommend thank you

Took over a week to come despite saying 24-48 hour, when part did come it fit fine though

Had a fantastic experience with these guys, I was trying to order a certain exhaust with an on line chat, when the person I was talking to phoned me which made things much easier, they had the parts that I needed and even recommended the right fitting kit, the exhaust fitted perfectly and arrived in a few days, would definitely use again.

Great service and friendly staff plus you can speak to someone

We orderd parts for my 25 year old Perudua Kellissa and they arrrived In Jersey and fitted the car fine.

Poor after sales advice