We relocated from NZ to Australia, the whole experience was unforgetable, we ended up with lost boxes, which were never to be found. Our TV was smashed, art work frames destroyed and boxes completely... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Troy and her team of Ollie, Cons, Stig, Chloe, Steve I, Steve H, Elium, Wirihana and Mikayla did a fantantic job of safely packing delicate china, a huge collection of books, garden pots, and a lifeti... Se mer
Företaget har svarat
We had a great experience with NZ Van Lines from start to finish. From the initial engagement, their responses were quick and detailed, answering all of our questions clearly. Jaz was superb—she or... Se mer
Företaget har svarat
Darren and Steven M were prompt, efficient and speedy. They were very knowledgeable and had some very handy hints for shifting difficult pieces of furniture. We really appreciated both their muscle... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
NZ’s #1 Moving Company NZ Van Lines is New Zealand’s leading moving and storage company, and one of the world’s most trusted and respected brands in worldwide moving today. After being founded in 1986, we grew from humble beginnings to become a household name in the relocations industry. New Zealand Van Lines is the preferred mover to many government departments, some of New Zealand’s biggest corporates, and thousands of Kiwi families, who move annually, along with over 35 years as the official transport company to the New Zealand Symphony Orchestra (NZSO) and the Royal New Zealand Ballet (RNZB). If you are considering a move locally across town, between cities, or moving internationally, please don’t hesitate to contact us and find out why we are considered New Zealand’s Premium Worldwide Movers. We can also provide specialist moving services: movers insurance, storage, pet relocations, vehicle shipping, office relocations, settlement services and lots more. Request an obligation free moving quote online at www.nzvanlines.co.nz, or call us on: 0800 362 236
Kontaktuppgifter
19 Barnes Street, 5010, Wellington, Nya Zeeland
- 0800362236
- info@nzvanlines.co.nz
- www.nzvanlines.co.nz
4,0
Bra
78 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 75 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I have moved 4 times with NZ Van Lines…
I have moved 4 times with NZ Van Lines around NZ and the guys from NZ Van Lines Invercargill have been the best by far. Darren, Logan, Steven and Shakhan were very efficient and professional.
29 januari 2026
Omdöme utan inbjudan
Svar från NZ Van Lines
Hi Chris
Thank you for taking the time to review our moving services, we will be sharing your comments with the team.
Wishing you all the very best in your new home, and if you move again we would be happy to assist.
Kind regards
NZ Van Lines
Quoted $10,000 to move locally in…
Quoted $10,000 to move locally in Whangarei only 500 metres down the road. Ridiculous won’t ever consider using them again that’s for certain
29 december 2025
Omdöme utan inbjudan
Svar från NZ Van Lines
Hi Nick,
Quotes for moving can vary depending on several factors, such as the volume of the move, fleet, access, packing requirements etc. We always aim to provide a fair and accurate quote based on the information provided to us.
All the best with your relocation.
Kind regards
NZ Van Lines
Moving within Invercargill
Darren and Steven M were prompt, efficient and speedy. They were very knowledgeable and had some very handy hints for shifting difficult pieces of furniture. We really appreciated both their muscle power and brain power when dealing with difficult to access areas. We highly recommend their service and wish them a very Merry Christmas.
Kev and Di Toomey
22 december 2025
Omdöme utan inbjudan
Svar från NZ Van Lines
We truly appreciate your positive review! It’s always rewarding to know that we’ve helped make your move easier. Our team takes great pride in providing excellent service and we’re glad we meet your expectations. Thanks again, and Merry Christmas, NZ Van Lines
Shane and Tiffany
Shane and Tiffany from Van Lines New PLymouth
were friendly and Efficient packers who came and got the job done - no complaints from us
2 december 2025
Omdöme utan inbjudan
Svar från NZ Van Lines
Thank you for the fantastic review and choosing to relocate with NZ Van Lines
We've had fantastic service with NZ van…
We've had fantastic service with NZ van lines from the day they packed and picked up our furniture to them storing it for nearly 11 months and then delivering it. A special mention to Shane, Artem and Tyler, they were fantastic, delivery went smoothly and no damages. Would definitely recommend NZ Van Lines.
15 december 2025
Omdöme utan inbjudan
Svar från NZ Van Lines
Thank you so much for sharing your wonderful experience with NZ Van Lines. We are thrilled to read this positive feedback for the operations team. We appreciate your recommendation and kind words and wish you all the best in your new home.
My move from Whangarei to TimaruThe communication was great and they…
The communication was great and they were on time at both ends from Whangarei to near Timaru.Kathy Amos was great for the organisation at the Whangarei end. And Scott, Jim and Levi were fantastic at the Timaru end right on time and very efficient and good fun. To be fair there were a couple of things with minor damage but not significant.
I would highly recomment NZ Van Lines .
It was fantastic to have Kathy come and assess the house move rather than having to do a video tour .It takes a lot of stress away from a very stressful time.
Thankyou NZ Van Lines
4 december 2025
Omdöme utan inbjudan
Svar från NZ Van Lines
Hi Steve,
Thank you for your feedback. We are pleased to hear that your move from Whangarei to Timaru went smoothly. We will be sharing your comments with the team.
We wish you all the very best.
Kind regards
NZ Van Lines
Do not use to move to Australia
Do not use to move to Australia. Many items were broken, other items were missing. They state they will take apart and put items back together. They do not do this at. Overall the worst experience, staty clear. They are not professional and have no care once they have their money.
7 oktober 2025
Omdöme utan inbjudan
Svar från NZ Van Lines
Hi Matthew, we cannot find record of you moving with NZ Van Lines. Please provide your moving reference number.
Kind regards
NZ Van Lines
The team were great
The team were great. Joe, Corey and Zac. No damages. The job was efficiently done. Joe is an expert in making everything fit in the truck.
19 november 2025
Omdöme utan inbjudan
Svar från NZ Van Lines
Thank you for taking the time to review our moving services. We wish you all the very best.
They took "7 hours" to basically move…
They took "7 hours" to basically move our chattels (2 bedroom and an office plus a garage) a distance of 2k. Several items we badly scratched. A lot of items were standing out on the road and footpath while one man tried to pack all the items into the long truck. The lady helper was superb and was very conscious of her responsibility. We even wrote to the Manager afterwards and he just didn't reply! We really didn't want to write a review like this, but we felt quite strongly, especially about the "7 HOURS"! It was the third - AND FINAL TIME - we will ever use them.
7 november 2025
Omdöme utan inbjudan
Svar från NZ Van Lines
Hi EPW, thank you for providing further information. Your relocation details have been passed onto management who will make direct contact with you.
Kind regards
NZ Van Lines
This was an absolute calamity- complain to disputes tribunal
This was an absolute calamity! Damage to items that are not insurable, with the company having completely no idea, and actually a disregard for personal items entrusted to their care.
We needed to complain to the disputes tribunal in NZ to get some sort of resolution here, where the referee has decided, and I quote.
"I have found that the services were not provided with reasonable care and skill"
"They did not follow the instructions regarding priority items"
"I find the lack of care in transporting items..."
Just do not believe what this company will tell you and if you do have an issue, do not fear making a complaint to the disputes tribunal... the cost of making a complaint is low and this company should be held to account when poor service is provided (especially considering the premium cost).
The move was in November, but only just now we have a resolution.
I regret not choosing one of the other companies.
If you want your irreplaceable items damages, by all means use NZ Van Lines
19 oktober 2025
Omdöme utan inbjudan
Svar från NZ Van Lines
Dear Mark
Customer satisfaction is important to us, and we are sorry to hear about the difficulties you faced and understand your disappointment. This is not the standard of service we strive to deliver.
Unfortunately, there was damage during transit, the shipment was insured, and a claim has been processed and paid.
We take such matters seriously and will review your feedback to ensure improvements are made.
Kind regards
NZ Van Lines
Great team of guys
Great team of guys. Shane, James and Artem were efficient, friendly and great to work with, even happy to strike a pose for the camera. Highly recommend. Davis, Melinda & Queenie
5 september 2025
Omdöme utan inbjudan
Svar från NZ Van Lines
Thank you for sharing your experience with NZ Van Lines. We wish you all the best in your new location.
Excellent service from Debbie and all…
Excellent service from Debbie and all the staff , I moved from NZ to the UK and back, so many problems in the UK with the shippers! NZ Van Lines needs to teach the UK how it should be done !!!Their patience and professionalism was fantastic! highly recommend this firm !
11 augusti 2025
Omdöme utan inbjudan
Svar från NZ Van Lines
Thank you for taking the time to review our moving services. We wish you all the very best in your new home.
The Invercargill Team
The team from Invercargill of Logan, Steven B, Jono and Darren arrived at our Lakes Hayes property on time and ready to load our household goods. They were efficient and cheerful and done with speed. We were very impressed.
14 juli 2025
Omdöme utan inbjudan
Helpful 'can do' crew…
Helpful 'can do' crew led by James and Shane and assisted by Geoffrey Logan and Tyler.
Helped make a stressful 2 days more manageable. Thank you
10 juli 2025
Omdöme utan inbjudan
Svar från NZ Van Lines
Thank you for taking the time to review our moving services. We wish you all the best. Kind regards NZ Van Lines
Top Team Effort
A huge thanks James, Artem, Shane, Geoff, Lorraine for the care and attention given to our possessions in the removal aspect of our two story home. Great communication and laughter had with the team moving out of our Bell Block house. Truly appreciate the effort and focus.
9 juli 2025
Omdöme utan inbjudan
Svar från NZ Van Lines
Thank you for taking the time to share your experience with NZ Van Lines. Wishing you all the very best.
Great staff,very helpful in horrible weather conditionsns
great staff,Shane,Tyler,Tiff. were great when the weather wet conditions
27 juni 2025
Omdöme utan inbjudan
Svar från NZ Van Lines
Thank you for the fantastic review and choosing to relocate with NZ Van Lines
Worst packers ever, so much damage.
So! If you want your pots and pans bashed, your crockery smashed or your brand new $7000 mountain bike scratched then go ahead and book these guys, they excel at all the above. Despite offering excellent pre service advice the packers themselves couldn’t be bothered. No bike boxes provided despite being promised, glass bowls inside glass bowls then wrapped around the outside of both (smashed to smitherines), some items not wrapped at all and then when you try to follow up with the office they don’t answer your queries or respond to your calls.
Use at your peril, I do not recommend.
Our move was from NZ to Spain and having moved countries 4 times now these are by far the worst packers we have ever experienced.
2 juni 2025
Omdöme utan inbjudan
Svar från NZ Van Lines
Hi Gary and Sandra, we’re sorry to hear about your experience. We have looked into this relocation and, while it took place over 18 months ago, we spoke with the senior crew assigned to the job. They couldn’t recall the specifics, but your concerns were shared with our Branch Manager for internal review.
When last in touch, you mentioned only minor damage not worth claiming, but we understand how frustrating this must have been. We regret that your move didn’t meet expectations and apologise for the inconvenience caused.
Kind regards
NZ Van Lines
This is not the first time that i have…
This is not the first time that i have used Van Lines. Their service is always good. This time i was lucky to be looked after by Robyn in the New Plymouth office. She is anazing. She is patient and very supportive and helpful. Moving overseas can be very stressful but she made it less so with her encouraging a d helpful manner. Simon came out to give me a quote and again he was very helpful with lots of advice snd suggestions. The two ladies who came to pack were Tiffany and Lorraine. They were lovely
Very professional and helpful. Everything was packed to perfection and they were kind when they encountered something not allowed to go. I cannot recommend these people more highly. Thank you so much for all your patience and support.
20 maj 2025
Omdöme utan inbjudan
Svar från NZ Van Lines
We truly appreciate your positive review! It’s always rewarding to know that we’ve helped make your move easier. Our team takes great pride in providing excellent service and we’re glad we meet your expectations. Thanks again, NZ Van Lines
Great experience with NZ Van Lines Lower Hutt
Brian, Wiri and Bob from NZ Van Lines in Lower Hutt were just great - very friendly, professional and respectful of my items. Packed expertly to a high standard. I would highly recommend them.
20 maj 2025
Omdöme utan inbjudan
Svar från NZ Van Lines
Thank you for taking the time to leave such a positive review! It is great to know that our team made your move as seamless and stress-free as possible. Wishing you all the best in your new home!
New Plymouth Van Line Team
Excellent packing servive from the van line team in New Plymouth
Robyn Tate
Tiffany
Jason
Shane
Geoff
Logan
Appreiciate their all their mahi
29 april 2025
Omdöme utan inbjudan
Svar från NZ Van Lines
Thank you for the fantastic review. We wish you all the very best in your new location.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.