Conroy Removals Omdömen 226

Unfortunately we had a disappointing experience with Conroy Removals during our recent move.

While Jo from the New Plymouth branch was a bright star, always available and helpful, she was let down by her packing crew.

Several items were damaged due to what appeared to be poor packing and loading decisions. For example, boxes were stacked on top of an upright dining table, which resulted in cracking around the table leg joints. Our subwoofer was also transported unwrapped on the floor of the truck and came back heavily scratched.

While we had insurance and the claim was eventually settled, the damage should never have occurred in the first place. The only items damaged were furniture/items that had not been properly wrapped or protected by the packing team.

Moving into a new home should be exciting, but instead this added unnecessary stress and disappointment to the experience. Based on this experience, we would not use or recommend Conroy again.

I cannot speak highly enough of this wonderful Company.
From the initial meeting to discuss my requirements right through to the final delivery of my goods it has been an amazing experience with full ongoing communication throughout
I will be highly recommending this Compsny to anyone looking to relocate
Thank you once again
Elaine Townsend

The staff with whom I first made contact were prompt, supportive, informative and friendly. The 3 men who managed my move were exceptionally efficient, helpful and friendly. A very stress-free experience!

Do not use this company to move your goods. Moved from Australia to NZ. They came to collect our goods and ran out of room on the truck and then we had a delay of a week for a second truck to collect remaining items and charged us again for that pick up. Then once all items reached Melbourne they charged us again as they said they hadn’t charged us correctly for the volume of furniture. Not much you can do when all of your furniture is sitting in Melbourne and you’re leaving the country. So we had to pay!
Then the disappointment continues when you unpack your furniture and boxes and things are broken and furniture is all dented, scuffed and marked. They accept no responsibility and basically said we could have done it! Love that one! We paid alot of money for our furniture and it was less than 4 years old. Now it’s ruined.
DO NOT USE THEM, they are not honest people.

Conroy is the best company to leverage whilst moving either domestically or internationally. Period.

I have leveraged them twice, moving from Melbourne to Auckland quite a while back and then when moving from New Zealand to Canada very recently.

Superb communication and their teams pack extremely well and with attention to detail !!! They are also priced very reasonably !!

Penny Korte, our main point of contact is just phenomenal!’ Even that word does not convey how good she is on coordinating everything including working with their international partner agents !!

11/10 these guys were amazing

On time
Worked fast but carefully NOTHING got damaged not 1 thing

Really nice blokes turned up and got it done quickly and professionally

For what seemed like a really overwhelming job for myself, Conroy Removals made it really easy and seamless. I asked about 40 questions before I even booked with them but nothing seemed too much. Even right down to me changing the delivery address while the container was in transit - nothing seemed too hard and I was never met with any hesitations and/or pushbacks. There was lots of communication throughout the whole process. From the admin team to the removalists and the NZ office staff, its all been great. So happy and would absolutely recommend to anyone to use their services!

I had a very good experience with Conroy. The team that collected my household goods from an apartment in Auckland were polite, friendly and capable. My goods were stored by Conroy in Napier for over a year, then delivered to my new address. There were no problems at all.

Conroy removals were excellent in all staff contact that we had. The communication was top notch and all the staff were cutious and very helpful. Special thanks to the packing and moving guys. They were supurb.
Thanks for making the move easier .Will reccomend to anyone who asks.
Graham & Veronica McDonald

Great company to deal with. Comms were fantastic and the delivery guys were awesome.

Extremely unprofessional.
Every single team that came through my door was complaining about the other team’s job.
The packers were complaining about not the right packaging being delivered. The picking team was complaining about the way things were packed or not packed at all. The delivery team was complaining about the container not being stacked properly.
They left my stuff outside in the rain and went to lunch. They did not deliver all my stuff. When I enquired about the missing items, I was told that they have other customers and they will get to it when they have time. When I said “How much time do you need, it’s been almost three weeks”, I was told that I should learn how to speak to their staff.
They opened my plastic containers because they saw somethig interesting.
They did not finish assembling my single bed (dis-assembled by them), covered it with the mattrass and told me “all done”. That resulted in an injury.

They stopped replying to my emails. There are too many other things, but it would take too long to list/

The thought of another international move was quite daunting after the last horrible experience with a rival company. So glad I went with my gut feel this time and didn't get sucked in with all the glossy brochures, stats and promises. Really happy we went with Conroy Removals as they were fantastic from beginning to end.  Good communication, competitive on pricing. Kept us informed on status of our shipment. Excellent guys doing the heavy lifting both in NZ and Australia. You can tell when your household items have been handled with care. 

Majority of large items arrived damaged, fabric items had black mark stains from moving and an item was dropped when unloading.

I would never ever use them and suggest no one should.
Most expensive, horrible service, with trucks not maintained.
They came 1 hour late, 2.5 hours truck breakdown and would not consider a reasonable compensation.
Disturbed all our family plans.
Suggest not to use them.
I should be adequately compensated for the misadventure created due to late arrival by 1 hour, and 2.5 hours of breakdown.
Your Auckland office is uncorporative.
I could have held back the payment, but I did the right thing by making a payment, and now it it is your turn " TO DO THE RIGHT THING"
IT IS YOU WHO SHOULD CONTACT YOUR AUCKLAND OFFICE TO GET THIS SORTED,
INSTEAD IF KICKING ME AROUND.

Our movers were amazing! They did the bulk of the hard work and made moving stress free. 100% reccomend these guys

When I cot a call from the company, the friendly gentleman spoke my African language I was very surprised to speak to him.Thank you. I did have some boxes that was damaged but luckily nothing was missing. the only problem was that 3 of my mirror was broken.1 of my boxes was missing but I did get the missing one 3 days later.

Great experience, excellent customer service.

Very quick, friendly, efficient men on the job. Stress-free move with no fuss. Admin lady was also very helpful and kept me up to date with progress.
Highly recommend Conroys.

Absolutely terrible. Destroyed valuable mid century European furniture which had been in my family for over 60 years. A pity as our family had used them in the past with no issues.

Very professional! The team was always very responsive and available whenever we had a request, and they were strongly focused on results and customer satisfaction. Communication and coordination were handled with great transparency once the ship had arrived, and they also anticipated and supported us with the administrative tasks that needed to be completed. Well done! 👏