Northwesttradecentre Lancaster Omdömen 

Avoid this business with NWTC. My experience with them was completely unacceptable.

I was new to Lancaster and deliberately chose to buy from a motor trader instead of Facebook Marketplace. I paid more because I believed I would receive a professional, honest and trustworthy service. Instead, I was left seriously disappointed and financially out of pocket.

Four months ago, I bought a car Vauxhalls Meriva (2011) from them for £1,700. They assured me that the V5C and the other necessary documents would be sent by post. The documents & extra keys never arrived.As I was unfamiliar with the UK vehicle-buying process, I trusted what I had been told and did not immediately realise the seriousness of the situation. further, They said they completed the Tax. But never been done and now its expiring within next 5days where I am unable to pay without any documents.

I also believe that important information about the vehicle was not disclosed to me when I bought it. Had I been given the full facts, I would not have gone ahead with the purchase.

When I returned to their premises to ask for help, I was not treated like a customer who had paid them £1,700. I felt intimidated, disrespected and humiliated. Instead of trying to resolve the issue, they told me to leave because my complaint was allegedly affecting their new business.

They behaved like a bad gangsters. Whole team.. Non of them were professional

I approached them politely and repeatedly asked for basic assistance. I only needed the previous keeper’s postcode so that I could complete a V62 application and try to resolve the missing-document problem. They refused to provide the necessary support.

Because of this situation, I ultimately had to scrap a car that had appeared to be in good condition for only £136, after using it for just four months. I lost more than £1,200, excluding the additional costs, stress and inconvenience caused.

In my experience, buying from this motor trader offered me no greater protection, professionalism or peace of mind than buying privately through Marketplace. I trusted a registered business and expected proper customer service, but I was left without the necessary documents, without meaningful assistance and with a major financial loss.

I am not posting anonymously. I stand by my account of what happened and can provide further information and evidence to anyone who genuinely wishes to understand my experience.

Think very carefully before handing over your money on North West Trade Center Lancaster.

Thanks Stuart. You’ve been fabulous. Rest have been alright with me too. Thanks guys!

Jake and Ben were extremely helpful

Despite only coming in for a browse around some potential new car upgrades, the staff members were very friendly and attentive and helped me with any queries I had on the day.

Jake was particularly helpful on the day and once I decide to make the jump to purchasing a new car, I will definitely be back here!

Great experience buying with NWTC. The salesman Jake was very professional and helpful.

I bought a car from Jake. He was helpful, polite and friendly. Was really appreciated!

Dealt with Ben a Lancaster top sales man go in and ask for him

Stuart is very friendly and efficient. Told me all I needed to know and would recommend.

Ben looked after us well, made everything very simple, quick and easy.

Fast easy and very helpful

Ben made us feel secure and explained everything in detail. We bought the car without hesitation. It proved to be a bargain!!

Completely reliable and fast with no issues highly recommend kieran

Stu was more than helpfull. Service and service very professional. Highly recommend

Jake was very helpful and helped me get my first car. Very smooth and quick process

Very nice and informative salesman helped us through the entire procedure hassle free 👍

After initially leaving a great review for North West Trade Centre (at the request of Kieran) I am now opting to retract that review and leave my honest feedback. I have never encountered service quite like the service shown to me from this business. From day one I have had to continuously chase NWTC Lancaster. Their communication, or lack of has been diabolical. After having chased up collecting my car multiple times it was finally sorted with an MOT the morning of collection.
Upon arriving at NWTC I was collected from the train station by Kieran which I admit was a very kind gesture. He was incredibly helpful during the hand over of the vehicle, however, as soon as I drove the car away that is where the helpfulness stopped.
The car's air conditioning didn't work, I called to request this be sorted, I was advised this was not covered on my warranty, to which I responded I had only had the car a matter of days and it was sold to me with air conditioning. After lots of chasing I spoke with a member of management who agreed to pay me back for an air conditioning re-gas. I had several issues setting up the 3 year warranty for my vehicle. Although my details were taken by Kieran the warranty was still not activated after several phone calls and chase ups to Kieran, warranting another frustrated email to management. Another issue is I was told when collecting the vehicle that there was service history, I didn't get given this so called the next day requesting it be posted to me, Kieran advised me it was likely in his desk drawer and that he would find it and get it sent out for me. This never arrived. I have since subsequently sent emails requesting this which have been ignored. I was told when purchasing the vehicle it would be handed to me with a full service as well as the MOT. A matter of days after getting the car home I was greeted with a low oil signal. I took the car to my local garage and was informed the oil level was in fact very low and needed topping up, at my expense. I have requested proof of the full service the car supposedly received prior to me collecting (as well as proof of the aforementioned service history) and I have again, received zero response. I would really appreciate the service history and an answer as to why my car would be so low on oil after having supposedly received a full service?
I will more than happily take this much further if I continue to be ignored by NWTC Lancaster. If there is simply no service history I would appreciate NWTC being honest with me and admitting this, and also informing me as to why I was lied to. I would also like answers as to why my oil was so low if the car had supposedly received a full service prior to collection.

Bought my Toyota Yaris here a few weeks ago, Very Happy, Cheers Jamie-lee

Bought my car off Jamie, he helped with all the finance and was very quick

Purchased my new Land rover Discovery through Jamie, Great Service Thank you again

Would absolutely recommended, had great support throughout the process from fantastic staff for putting a lot of effort into finding what I was after. Thank you Jake and the rest of the team.