Ninja Van Omdömen 

THE MOST UNRELIABLE AND WORST COURIER IN THE WORLD!!! MY PARCEL WAS RETURNED TWICE TO THE SENDER!!! BETTER CLOSE DOWN YOUR COMPANY!!!

I have arranged a pickup on Tuesday 19/8/2025, and keep having missed pick up, with excuses parcel not ready for collection when in fact was waiting for Ninja collection. They make a few pickups but up till today it is not pending pickup

Order information received on the 13th. Mind you it was on a wednesday. Pick up success on the 16th. Hello? What are you doing? You had 3 days to pick up and yet chose to pick up on a saturday? Not the worst part yet. I thought oh maybe on the 18th, monday or on 16th itself i would receive it. Kept checking the tracker website and they told me i would receive it on 17-18 august by 10pm so i was relieved. Kept waiting and waiting but STILL YET TO RECEIVE IT. ITS 11PM ON 18TH OF AUGUST AND THEY PROMISED ME TODAY I WOULD RECEIVE IT. WHY DO THEY GIVE FALSE PROMISES AND HOPE IF THEY KNOW FOR A FACT THEIR LAZY BUM DRIVERS WOULDNT BE BOTHERED TO DELIVER PARCELS ON THE EST TIME. THIS IS THE WORST DELIVERY SERVICE EVER. I DIDNT EVEN PICK NINJA VAN AS MY COURIER TOO. DHL IS SO MUCH BETTER. OH AND MIND U ITS SG BASED ITEM SO WHY THE HELL IS IT TAKING SO LONG TO DELIVER ONE PAIR OF BLOODY BAG??????????? 18TH OF AUGUST 10PM MY HEAD

The delivery service sucks, the courier didn't even attempted to deliver my purchase, I'm waiting for a COUPLE OF DAYS now!! yet I didn't receive the item that I bought... it's really a poor service tskkk..

damned slow, unreachable customer support, i'll avoid any seller using them.

sangat teruk service penghantaran ninja van serian ,.. parcel sudah beberapa hari dekat station serian ,. but no one runner yang hantar ke alamat sepatutnya ,. always updated sudah dekat station serian ,. sungguh mengecewaka tentang service penghantaran ,. tidak guna bayar postage kalau sendiri ambil dekat station serian ,. saya ini sebagai seorang yang bekerja ,. tidak ada cukup masa untuk pergi station serian collect parcel tersebut .. tolong improve service penghantaran dengan baik dan tepati tarikh tersebut ...

If the rating have less than 1 star I would give it. Never been more disappointed with this courier service. The rider has cause drama. As a working person, we cant keep looking at the phone 24h. But the rider expect customer to respond within a second. But I didn't take too long to reply, only took about 3 minutes. If he need the location urgent. It's not a crime to call and ask nicely. Guess what happen next is. When I try to track the delivery, it's says parcel have been delivered although I did not receive it. Was so furious but still manage to ask the rider politely. For no reason he blame me for didn't give the location although it was already given to him. Without any hesitation, I am email to the Ninja and seller. If the parcel cost few ringgit I won't bother. But it cost a month salary. How come there's a people who are so not responsible and careless..The Ninja van Hq to take this case seriously as I see many people complaining about the service. This is why our country is not developing and left behind. People buy things not using leaf, they pay for it. Work hard to afford something. This is so unacceptable.

More than 10 parcels just simply place outside door when i set instructions to ring bell. Once a delivery staff rings the bell after placing parcel outside and just walk off! Literally "ring the bell". Feedback that NJK manager train the drivers as well as start a bonus point system whereby marks are deducted for such attitude and the driver will not get the commission for that parcel if reported by customer

NJV is smart, do it many times till customers gave up then customer stops complaining, they managed a great stats since "no" complaints, Smart!

I have taken to write to site that used them to complain and feedback not to use their services. I dont mind paying a bit more for proper delivery that wont raise my blood pressure

BTW its not just 5-6x, its been over 4-5 years same attitude. NJV customer support will also call next day which actually works to irriate and annoyed me

During the pandemic, some booksellers I shopped from used ninjavan. None of the books ever arrived in good condition despite reasonable packaging (padded envelope). Today they sent my parcel to the wrong address and still left me a photo that was time and address stamped (with my address...). Hard to contact customer service - need to get an OTP through Facebook messenger regardless of the selected mode (telegram, Viber). Need to download another app to get customer service support. Live agent available 10-6, mon to sat. No other way of reaching them outside these hours to lodge a case. Extremely unfriendly contact modes for service recovery. Thus, I haven't been able to lodge the case yet. Urgh!

Edit 2 Aug: Eventually downloaded Facebook messenger to contact ninja van in addition to checking again with taobao cs. Delivery guy contacted me a few hours later and was very apologetic, investigated parcel whereabouts and made immediate restitution for cost of lost parcel. Add one star back for the service recovery, but will unlikely shop taobao soon again if ninja van is the local delivery agent.

They take so long to deliver my parcel 1 month seriously? Rude delivery rider too!

its time for a change i receivey order on time very accurate what the system said . i receive it in good condition

i order pitaka iphone 16 case & magsafe holder & it cost 4,800 pesos and its already paid since pitaka dont have cash on delivery since this is came outside the country.

and after i read many bad reviews im worried so much. but finaly in time i just receive my order today @ july 31 .2025 and estimate time wich is till august 03

i just dint understadn why so many bad reviews

Lousy company with the most lousy service I ever come across ! Send me a parcel took me more than 1 week with DAILY , EVERYDAY , of chasing n communicating n never resolved! Dun know what is the hell going on inside this company ! Total lousy customer service who promise n never got it done ! Said suppose to send !I have to keep chasing n chasing ! Dun know who is the manager or the company or the founder ! Why this mistake can be repeated ! It shows that the company dun care to improve nor interested to get things resolve ! Only care about money ! I really dun know how they can survive in this competitive environment where the service is totally unacceptable!

Three separate packages in the past 90 days have all just vanished. Highly recommend contacting your vendor to drop ninjavan as a courier.

I believe what they say—the lowest-class courier service here in the Philippines. How can their clients trust them?

my parcel is returned to seller without further attempt WNJPH00910281153. .. rude riders and no support from them…no updates and they are the worse!!!

full of theft company, specially in the branch/hub pandacan Manila Philippines

THE WORST!! Up until now my parcel has been delivered. May pa yon, July na ngayon. Loko na kompanya

Absolutely the worst delivery experience I’ve had to date.
I received two parcels from Bandai deliver by Ninja Van, both clearly marked with “FRAGILE” stickers—just in case there was any doubt about how they should be handled. Unfortunately, it seems those labels were taken as a challenge rather than a guideline. Both boxes arrived with multiple dents and even a puncture hole, which speaks volumes about how little care was given in transit. (See attached photo for proof.)

When I contacted the company to raise the issue, I was met with dismissiveness. Instead of taking any accountability, they immediately shifted the blame to Bandai, citing supposed non-compliance with their “packing policy.” How convenient.

To make matters worse, the customer service rep sounded like they couldn’t get off the phone fast enough—impatient, disinterested, and clearly more concerned about defending their delivery staff than actually helping a paying customer. One would expect at least a hint of concern or apology, but nope.

Oh, and just to add: the two damaged parcels were delivered on the same day by two different delivery guys. Quite the consistency in mishandling.

If you're considering using this company, I’d suggest you reconsider—unless, of course, you enjoy playing the lottery with your parcels.

LOST packes, not 1x, not 2x but more than that! Absolutely unreliable. They will denial that theu have received the packages from overseas while international tracking showed the package has reached the last mile carriage. DO NOT USE NINJA VAN.

I have placed an order with Lazada and Ninja Van is the company that help to deliver my parcel. I have selected my collection point at 7-11 Blk 492 Jurong West St 41 #01-72 S(640492) at the point of my order. Waited for more than a week and keep tracking my items. It indicated that my item is reaching the collection point. When i reached home at 11.25pm & checked my email. Saw that there is an issue with the collection point and they have last min decide to deliver to my place. They have taken & shown the photo of the parcel that was placed on my shoe rack between gate and door (address printed on the parcel belongs to the collection point and not my home address. There is also no indication of my name). I cannot find the parcel. It was lost I told them via email.

Roots of the problem that result in the lost of the parcel:
1) Last min (eleven hours) then they informed that there is issue with the correction point via email (For last min change, they should call or drop a message via whatsapp instead of email, who will access email when you are always on the move).
***We are unable to deliver your Lazada parcel NLSGD48314093 to the requested Ninja Point as self collect service is not available***
2) If the correction point has an issue why do they have it as a option for buyer to choose.
3) If there is a last min change of delivery address. They should change the address of the parcel to my address (otherwise, whoever saw it will thought it was sent to the wrong address and discard it) or at least indicate the buyer's name.
4) Now the parcel is lost and gone. It is obvious that there is something wrong with the operating system and Ninja Van should take action to refund me the amount when i put up my refund request.
5) They said they will check and revert. Fair, i said ok. A few of them have called me asking me the same old questions and asked did I receive my item as they have already sent over the item. I repeated the roots of the problem (as stated above). This is ridiculous, it is crystal clear that there something happened from the collection point to the delivery procedure. Ninja should acknowledge & bear the responsibilities and stop asking me to give them more time to check. Resolve their own internal issue and refund the item amount to me.

I have told them to stop calling and asking me the same questions. I have given them 1 week to check. Have told them that if I have not receive a refund by today, I will write them a review of my unpleasant experience. If they call me, I hope to receive a refund outcome. Till date, they remain silent.

This will not end here. If Ninja Van is not going to refund the amount to me. I will have to bring this matter to CASE Singapore.