Ninja Van Omdömen 

My parcel has been completely stuck and not moving at Ninja Van Malaysia for days. When I tried to escalate this via Ninja Van Singapore's live chat, the customer service was utterly useless and dismissive. Complete lack of coordination between regional teams and zero willingness to help. With this level of terrible service and automated, unhelpful support, I would not be surprised if this company goes out of business soon. Avoid them at all costs.

Totally nonexistent customer service. Opening a ticket or trying to contact support is completely pointless: they don't bother responding to messages or user reports, leaving you completely in the dark if you run into any problems. This lack of respect and professionalism is intolerable for a platform that manages shipping. Highly discouraged; switch to other services if you're looking for real support.

Lambat buat barang yang nak dihantar macam from luar negara ,dalam Malaysia pun lambat lagi

just dont use this

Zero They should close this company they will steal everything Do not use this carrier.

Delivery is unsuccessful - Our Ninja was at location, but could not reach the recipient

This is the normal message. After that your package will take forever to be delivered. This has happened to me for several times. Calling Customer Service is not an easy task. Their AI web chat makes it worst.

Now when I see a merchant / seller using Ninja Van as a service, I would rather buy from somewhere else. This will save be tons of headaches.

Awful service.

Based on multiple bad experiences, the Ninjavan drivers appear to be incompetent.

Customer service still not resolved my issue. Still waiting to receive my item.

Do not use this company for delivery!

Had a mattress delivered.The delivery man was friendly and helpful.Delivery was on time.No negative comments to make.

Very disappointing experience with Ninja Van. If I could give negative 100 stars, I would!

Their rider collected the wrong parcel, and it took TEN days and several follow-ups before it was returned. Because of the delay, I missed using the items for my honeymoon trip and had to repurchase them.

What made it worse was the lack of urgency, accountability, and compensation, even though the mistake was entirely on their side. I had to keep chasing them for updates despite being the affected customer.

Mistakes happen, but how a company handles them matters. Unfortunately, this experience was extremely frustrating and disappointing!!!

Hi, I am extremely disappointed with the quality of service provided by both your delivery team and customer support, particularly Ninja Avee and Ninja Hafiz.
I had two parcels, both shipped through Ninja Van on the same day on 8 July 2026. One parcel was delivered to my home without any issue, while the other was marked as "Delivery is unsuccessful - Our Ninja was at location, but could not reach the recipient", I find this reason completely unacceptable.

Nowadays, your delivery personnel usually leave parcels safely at the recipient's doorstep without requiring the recipient to be present, making a phone call, or obtaining a signature. This has been the standard practice for my previous deliveries. Therefore, I believe the delivery rider simply did not make a genuine delivery attempt and used an unreasonable excuse instead.

What made the experience even more frustrating was the poor handling by your customer service representatives, Ninja Avee and Ninja Hafiz. I clearly provided them with my correct tracking number, yet they searched for an entirely different shipment that had nothing to do with my case. This not only wasted my time but also prevented them from providing immediate assistance or informing me whether self-collection was an available option.

In addition, before I had even finished asking my questions, both representatives repeatedly asked, "Is there anything else I can help you with?" even though my original issue had not been fully addressed. It felt as though they were more interested in ending the conversation than actually resolving my problem. This is not the level of customer service I expect from a professional logistics company.

Another major issue was their response time. Their replies were extremely slow, making the entire conversation unnecessarily frustrating and time-consuming. Instead of receiving prompt assistance, I was left waiting for long periods without any meaningful updates.

I strongly urge Ninja Van to provide better training to your customer service team to ensure they verify customers' information accurately, respond promptly, and fully address customers' concerns before attempting to end a conversation. The overall service I received from both the delivery process and customer support was highly unprofessional and far below the standard I expected.

I hope this complaint will be taken seriously and that appropriate action will be taken to improve your service quality and prevent other customers from experiencing the same level of poor service.

Extremely lousy delivery service. Bought item with an online retailer. Indicated as premium tracking. However, no one called to inform delivery. Even at home waiting but no one knocks on door. Received two messages on two occasions; 3 days apart on unsuccessful delivery.

First off for any last mile, the courier can contact the recipient on delivery time and confirmation. This is what other couriers do to ensure proper handshake.

Ninja van does no such thing. Highly doubtful if they actually attempted delivery AT All.

Bad service to the the extreme.

If there is a no star, it is most befitting for the company.

EXPECTING FOR THE DELIVERIES

BAM!!!! RESCHEDULE DUE OFFICE ADDRESS!!!!
`WHAT KIND OF RETARD EXCUSE!!!

1. COMPLETE ADDRESS DETAILS AND CONTACT APARTMENT*
2. PROCESSING WAREHOUSE (STATION OUG) IS 10min AWAY (SHOULD COLLECT IT!!!)

THUMBS UP TO DELIVERY PERSON

Phantom delivery attempts. Terrible service. Zero customer support.

If its coming from Amazon, complain to amazon directly.

I was expecting a package from Amazon, shipped to the Philippines. Ninja Van is the delivery agency used by Amazon for deliveries in the Philippines. I had ordered many packages from Amazon in the past and had most deliveries to my home with Ninja Van had problems with "Delivery Unsuccesful" email. While they were eventually delivered, this time I never received the item and it was RTS "Returned to Sender" due to 3 failed delivery attempts.
Thing is, I live in a secured community and each time Ninja Van sent me a "Delivery unsuccesful" email, I was home and security stated that no deliveries were attempted to my house.
I had been notified by Amazon that there was an issue and Ninja van required more information. So I sent an email to Ninja Van support offering to provide any necessary information. But the email was ignored and the package was never delivered.
Ninja Van failed on 2 different levels:
1. Customer service ignored my initial email and subsequent inquiries.
2. The drivers lied about attempting to deliver my package.
So because they failed in their obligations to provide service, I was the one who suffered the frustration. Ninja Van should be forced to enter a new "performance" based contract, where they are paid for each delivery based on customer satisfaction. Either they would go out of business immediately of management would finally wake up and force the employees to do their jobs.

Amazon and Ninja Van update...

So for about ten consecutive deliveries, my packages were delivered by Ninja Van successfully on the first attempt.
This is after filing many complaints due to 33 consecutive failed delivery attempts. Yeah, 33 in a row. Amazon actually said it was my fault for not answering the phone. Huh? You blame the customer when a call is totally unnecessary. Just deliver the package.
My address is a business open 24 hours. Nobody texts or calls. No attempt is made.

Now again, Ninja Van is back to their "attempt was made but unfortunately ran into an issue" lies. 4 in row now.
Trying to contact them for an explanation and they never respond.

Every other delivery company delivers with no issue but Amazon assigns 95% of their deliveries to Ninja Van.
Horrible business practices. 🤬😡

Ninja Van Philippines is a joke. My package was scheduled for delivery on June 9th but when it didn't arrive I contacted customer support and they their was a delay and it would be delivered by June 19th. June 19th came and went and I contacted customer support 3 more times for an update and they ignored all my inquiries. No tracking information available beyond June 9th. AVOID THIS SHIPPING COMPANY! Amazon needs to cut ties with them.

Truly horrible company. Parcel been stuck in their warehouse for over a week. Sent email and only bot’s replying ‘Due to a recent surge in inquiries, our response time may take a little longer than usual. Please rest assured that we are doing our best to address every concern as quickly as possible’ and no other updates in another 3 days. Been thru the troubles and contact their live support, ended up basically the useless reply of ‘we’ll try to expedite the delivery’. Such bs company

Useless. Unable to find one of the biggest sub divisions in Baguio, Luzon! Each day the delivery rider rings from some remote Barangay and says where are you - why has my parcel been given to the wrong area driver every time. I will not be able to use Amazon US again if they continue to contract out final mile delivery to this useless collection of idiots

Company engages in phantom delivery where they claim a delivery was unsuccesful but in reality it was not even attempted.

parcels always arrive late, nvr on time, say on its way, next min after asking them where it is after 1 day. Customer service say some useless things then finally reschedule, must i really go through all these? can yall not deliver on time for once? Poor service, hope to never deal with this type of service again. 1 star is being v generous already