Ninja Van Omdömen 

Worst delivery company on the planet. 3 times they said failed delivery on clark as no response, but they never called me or attempted to deliver my package on Clark Base.

This company would half to improve 100% to rate a 1 star review.

If you have any other company to use, I would, as they are soo oo very bad 👎

Ninjavan is very fond of saying "the rider was unable to contact the receiver during each attempt"

But the riders never attempt to send any SMS in my case (3x). If there were missed calls the 1st time, I called back the numbers as soon as the calls were missed but there were no replies.
So in essence, there was pathetic effort by their rider(s) to call. The 2nd and 3rd time - there were NO calls or texts at all as I became vigilant of the possible delivery the following day. I even instructed our helpers to keep the gates open for the expected deliveries on day 2 and 3 but they never came, called NOR texted.

So what their rider reported that I was unreachable or cannot be contacted is an outrageous lie, and it has come to define their courier company as a whole as this is not the 1st time. There were 2 parcels from AERLESS and I kinda expected it to happen on the other parcel as well. This also happened with my Uniqlo and Amazon purchases were your riders never call or text and then mark failed deliveries. The riders even opened the Uniqlo parcel and got one piece of clothing. I think this stems from NinjaVan's lack of accountability or lack of holding their riders accountable. They just allow these things to happen and then leave the responsibility on the owners to look after the parcel. Their courier company should be blacklisted from other companies.

Their email responses are so bland, bordering on arrogant and shows no remorse nor accountability on their end.

If can give 0 star, I will give

I ask for delivery through Lazada and I put remarks which Lazada platform allow us to click if we allowed parcel to leave outside door. I choose not to leave outside door and choose delivery address is office and is at void deck.

Before I click the order, I see is on weekday delivery, the delivery came earlier on weekend

Ninjavan not only fail to follow order and do not care if parcel will be lost. They only care if is deliver on time or earlier and do not care if parcel will go missing.

Lucky my family is nearby and I ask my family to make a detour to help me check if my parcel still outside.

Feedback to Ninjavan, they do not care and just said will feedback to the team and ask me liaise with seller for this issue. They caused the trouble, problem arises, wash their hands off and just tell you will feedback to team and end the whole case

service lambat betul la , tutup jela company ni menyusahkan orang . teruk sangat service ni barang dah dua minggu tak sampai lagi . TERUK !!

Very bad. Already taking one week to get a package from Manila to Cebu.

Most useless courier ever. Parcels delayed, parcels lost, proof also use wrong photos, anyhow claim cannot reach customer when you don’t need to reach customer! Claim customer no pick up phone and cannot access location. Should remove this option for the drivers. Drivers seem stealing not accountable?? Delivery service is the worst, emailed them will ask you to talk to live agent. Live agent need to subscribe. Subscribe need phone number which need OTP that came a call from USA. Seems like collaboration with scam calls? Malaysia should remove this courier service. Seller should avoid them

Definitely one of the worst courier service companies in Singapore. This is not the first time I’ve had a bad experience with their lousy agents — Nani, Arvina, and Izah. They don’t seem to care about the issues customers face regarding their delayed delivery service, and they don’t even bother to follow up on their poor service.

In my opinion, they should seriously review their business operations.

Honestly, if you can't deliver a package YOU SHOULD NOT ACCEPT IT IN THE FIRST PLACE. Take note, this is not the first time they did this. Very irresponsible. How I wish this courier would stop existing along with the people responsible for this very lousy and unprofessional handling of business.

Worthless, incompetent, and absolute liars. Ordered a phone case on May 14, 2026 that should've arrived by the morning of May 21, 2026 and their tracking site repeatedly said the package arrived at the same facility for the last THREE days. This company needs to go bankrupt or Amazon needs to take them off their payroll.

Constant delays, pickup happened days ago but no delivery was done, and non existent customer service.
Wake up your idea, or just close down if you cannot handle this business and volume.

Local delivery for a purchase made on Shopee on 11th May and item is still at the delivery hub on the 21st of May. How does this work?

I had another purchase made for an item via Taobao on 11th May as well from China and that was delivered on the 16th.

Are you seriously trying to tell me that a local delivery takes longer than an international one?

Customer service is non existent and I was advised by them that it will take another 3-5 business days for item to arrive due to shortage of drivers.

Cancelled my Shopee delivery as I can’t be bothered to deal with ninjavan in general as they’ve misplaced my package once before after waiting for weeks on end.

Shocking, said failed delivery attempt. I was sat right by the door which was wide open and we have a doorbell. And if you try to actually get in touch with them to complain, forget it!

Had a delivery go through Ninjavan, for some reason it wasn't delivered even though it claimed that the parcel had arrived at the carrier facility. 10 days later its still stuck at Ninjavan's. Their telegram support channel is non-existent and there are no other ways to get live support.

Absolutely the worst shipping experience I've had. Delivery attempts are claimed but never made, drivers ghost customers, packages disappear. This is how Google explains it: "Ninja Van has functionally shut down for consumers. The company remains open as a legal entity but its consumer delivery operations have collapsed across SE Asia. Riders routinely log false delivery attempts. Customers receive automatic notifications stating 'Delivery unsuccessful—recipient unreachable' despite being home and receiving no call or text. Riders ignore incoming phone calls and text messages from buyers. Ninja Van permanently discontinued Ninja Chat, so customer service has shrunk to non-responsive web forms and generic automated email that provides no intervention."

Delivery is unsuccessful- driver cannot find location - customer unreachable

Wth???

Ada ke driver tu contact? Takde nombor phone ke kat situ? Ko duduk kat planet mana wahai driver yg tak jumpa cari rumah dlm taman ni?

I would give a zero if that was an option. Their chatbot is useless and delivery riders are completely unreliable. Wish companies offering e-commerce would stop using them as their customers are completely at the mercy of Ninja Van’s poor service.
Missed a delivery today as there was a missing address line but no one called to verify despite a number being provided. When I realized and tried to update address on their chat, unable to do so despite being told it is an option. Limited recourse if you’re missing a delivery. Absolutely hate this company for their continual poor service.

If only there was a 0 star option to rate! It sucks. Took 1 week for domestic delivery and my parcel still hasn’t arrived! Customer service near to non existing, waiting time to talk to an agent online is forever and only available on telegram and messenger apps

Ordered my item on 4 May and Lazada stated it would reach between 7-9 May. It's 11 May and the package is STILL not out for delivery. Tried to contact customer support with no avail due to no response. Tracking is horrendous, Ninjavan says it's stuck at a sorting facility since 9 May while Lazada says it's on its way to a delivery facility since 10 May. What's worse is that it took them 2.5 days to pick up the package from the seller only for it to be stuck in the delivery facility for another 2.5 days and counting. Never had a good experience with ninjavan, even my package from taobao and another package from china delivered by speedpost are faster, and this is just domestic delivery.

Worst delivery experience ever. Severe delays, no proper updates, rude and unprofessional staff, and terrible customer service. Completely unreliable and highly frustrating. Avoid if possible.

Horrible Service
Firstly, they notified me when the product was delivered, but when I went to the door, it wasn't there. I am ok for them to leave at the doorstep, but for it to be missing?? Unlike other platforms where the drivers need to take a photo, I didn't even have that. I could not even tell if they had delivered to the wrong address or not. Not to mention the horrible customer service. You HAVE to go through their terrible telegram bot and had been trying to connect to a live agent for 4 hours. You cannot tell me it takes 4 hours to assist on a weekday afternoon. The facebook messenger doesnt even work and there's no way alternative contact. Luckily the person who actually received it brought my package to me.