Ninja Van Omdömen 

I’m extremely disappointed and furious with this courier service. My package has been delayed for several days, and every time I check the tracking, it says “delivery attempt failed” even though I’ve been home all day! No one even bothered to call or knock. Their customer service is completely useless—just sending the same scripted replies with no real action or accountability.

This company has no sense of responsibility or professionalism. If you value your time and money, avoid this courier at all costs. They lie about delivery attempts, waste your time, and have zero respect for customers. Absolutely the worst experience I’ve had with any courier service.

1 star is not enough. Negative or ZERO is perfect.

I will never use Ninjavan ever again. They lost my package worth thousands and I paid hundreds for the shipping fees, and there's no compensation on their end. The only thing they ever do is tell me they have liased with the seller and for me to contact them for a refund. IF IT WASN'T FOR THE FACT THAT I CANNOT GET A REFUND ON THE HUNDREDS I SPENT ON SHIPPING FEES, WHY ELSE WOULD I CHASE YOU EVERYDAY? Aside from that that, the audacity and dishonesty for you to update the status as "Recovered" when you have no idea where it is. Have you no shame?

Terrible and stupid and bullshit. How come the delivery unsuccessful stupidddd. Ninja van didnot try to reach me at shopee or anywhere. How can u aspect me stood at my front door waiting for u allday. Really useless

Avoid this company they are repeatedly terrible.

Most recent scenario:
Driver threw package over gate. When I tried to complain about this customer services made it very difficult. They were perishable goods and the laziness is what strikes me the most. Just a metre away is a covered driveway. That’s still not where I want my packages left but please have some common sense or eq

I'd give them a zero if possible. Keep getting emails saying they tried to deliver. No one tried to deliver, no one called. All lies.

Very poor service and extremely bad service that I never seen, my parcel very time attempt failed even the with correct address. The delivery person is not contact the seller or make a call. Then leave delivery unsuccessfull with false picture. I just want to ask. what so hard why other delivery people can delivery but ninja van can't? Highly doubt that?. This is will be my fifth parcel ninja van can't able to deliver. I'm staying at the same address for years. I really don't know what to say. Don't keep lazy people for work.

Ninjavan did not call me and simply leave my parcel outside the house. If it rained while I was not at home, the item in the parcel would have been ruined. Just a few more steps and they can place the parcel in my car porch, but well… only convenience is matter to them I guess. Usually other delivery service will do this, but Ninjavan doesn’t seem to care. The experience is bad and I would not recommend their service.

Kenapa staff ninja van sungai buloh banyak problems.

ninja van gemas jelai very not friendly.. delivery take long time and day.. not like shoppe express, just 2 3 day delivery..

If your company spent half as much effort actually picking up and delivering parcels as it does on pointless bureaucracy, you’d be a far better business.

Ruined a birthday, they can’t see, they can’t hear, they can’t call, I haven’t seen delivery guy’s in my life this bad, they should really close down.

Slow. service paling teruk. chat live agent pun tak guna dan tak membantu langsung. 5 hari masih tak terima parcel. never use ninjavan service anymore. worst. semoga cepat2 bankrup yer ninja van.

If possible avoid these incompetent dirt bags.

I wish I could give them zero stars. They are terrible. Either lost or stole my Maya Visa Card. I blocked it so they couldn't make fraudulent transactions on my account. Their "Customer Service" completely sucks. They will send you an auto-response Email promising to contact you in a "few hours" but you won't hear back from them, for several days, if ever. I have seen other reviews, on different sites, saying they are a den of thieves. I would have to agree. If you can avoid doing any business with these morons, your life will be better.

I am very disappointed with Ninja Van’s delivery service. My Shopee parcel was scheduled for delivery on 13rd September 2025, but it was not delivered. Instead, the tracking showed “attempted delivery,” with a photo uploaded as proof. The photo was not of my house, and I never received any phone call or WhatsApp message from the rider.

This is very frustrating because I had been waiting for the parcel since the day before, yet no genuine delivery attempt was made. Not only was the proof of delivery false, but the lack of communication from the delivery staff caused unnecessary delay.

I hope Ninja Van takes this issue seriously and improves their delivery process. Customers deserve honest updates and responsible service.

Super, super super lousy service

Courier only pickup item at 5pm at store. Then reach facility the next day 5pm again.
3rd day you depart to nearby sorting facility at 9:30am, and reached at 10:30am. Good
But never out of deliver until the next day 3pm. The facility is only 3km away. If I know it would take you more than 24hours to start the trip, I would've go and collect it. No customer service at all

Tracking feature is less than useless. It tells you that a package will arrive within a TWELVE HOUR WINDOW on any given day, and then the package (shock and surprise) never arrives. AND there's no actual human customer support to speak just a stupid bot that is also less than useless. This should be 0 stars but thats not possible so i give you a 1 but in my heart of hearts it is a 0. A negative 5.

Blardy screwed up company.
Driver No Show multuple times for collection. Then make phantom missed calls to show prrsence.
Eventually delayed my return process , losy my parcel then conveniently push all responsibility to me.
I still have the screenshot and mobile of the driver who screwed up.

This is unacceptable! I was not around to receive my delivery, yet the rider still gave it to people I do not even know. The parcel contains private information since it is a card. This kind of service is extremely disappointing and frustrating!!!!!!!!! Better shut down your company!!!