Easyparcel Singapore Omdömen 

I have lost two of my courier with them
And the resolution is so slow and tedious! The worst platform ever! Just go direct and don’t ever use their platform

If you are shipping items internationally, DO NOT use EasyParcel SG. They are completely incompetent when it comes to cross-border logistics, and their mistakes will cost you months of stress.I used their platform to send a parcel to Turkey via FedEx. To their credit, the physical transit took only 3 days. However, it has now been stuck at Turkish customs since 3 July because of a massive paperwork blunder.FedEx tracking explicitly states: 'Customer has requested non-express clearance... Unknown status: Non-FedEx broker.' I never requested this. EasyParcel’s system or staff botched the customs declaration forms, stripping FedEx of their ability to clear the package and abandoning it to a third-party local broker.FedEx will not touch it, Turkish customs is waiting on a broker, and EasyParcel’s customer service is utterly useless in resolving the mess they created. They take your money, mess up your legal shipping documents, and leave you to deal with international customs authorities alone. Save yourself the nightmare and book directly with a real courier

I engaged EasyParcel Singapore for a door-to-door delivery of a 5 kg slow cooker using SingPost. The delivery charges were incredibly affordable—I paid only $5.50, which was beyond my expectations.

The customer support team was excellent. They promptly attended to my request for the door-to-door collection and delivery and provided outstanding follow-up throughout the process. Whenever I had questions or concerns, the online customer service team responded quickly and addressed them professionally. A support ticket was also created, which gave me confidence that my case was being closely monitored and followed up.

True to SingPost’s stated timeline, the parcel was collected on the first day and successfully delivered on the second day.

Overall, I found this to be an excellent, safe, convenient, and hassle-free delivery service. I am very satisfied with the experience and would gladly recommend it to others.

Thank you!

Zero stars.
Keep having multiple missed pick ups. I took leave for one day, stayed in for lunch and stayed late at my office for another day. All no show. The entire thing is a waste of time.

Just a simple pick up can be so complicated and frustrating. I don't think they can handle at all. They have tons of excuses, high volume, busy driver schedule etc etc. Everything is always about them. They have zero care for your own time that was wasted.

Be very careful when topping up the credits, you will not be able to get a direct refund to your card. Luckily I paid via instant pay which is eligible for a direct refund. However, 1 week later they still have not refunded me and gave me excuses again, technical error etc etc.

They are not that cheap as well. Look harder guys, they are not the cheapest. I already found somewhere else and my parcel has already been delivered from SG to AU while I am still hounding easy parcel for my refund..

Once again, zero stars!

Took them 1 month to send my parcel from Singapore to Guangzhou. No updates and information of the whereabouts of my parcel and tracking not updated.
I would highly recommend others to avoid using them.

Requirements for parcel pickup was poorly explain. Customer support was very poor! Had to pay double for the collection of parcel.

Good service, my parcel arrives fast.

This is the worst courier service I have ever experienced in my years of using courier services. Indicative 1-3 days delivery for a letter costing $3.80. However, upon engagement, the charges went up to $12.80. T
hey took 2 days to collect the letter and it sits in their warehouse for 9 days.
Within this period, they claimed they do not know where is my letter. Every enquiry is escalated to a senior agent, a ticket was raised but at no time was an answer given as the tracker never indicate that the letter has left their warehouse until 9 days later.
After 4 days of collection, I was told to alert the receiver to look out for the delivery(could you imagine ,the letter was still in their warehouse!). On the 10th day, the tracker then shows it was flown out to destination country, and arrived the same day. 3 days later, letter was still not delivered. After 12 days, I'm still awaiting news of the delivery. At no time I was been contacted despite my daily complain to be updated on the whereabouts of my letter.
All I got was a standard template reply, the matter was escalated to a senior agent who is investigating.
I don't wish for this misfortune to fall on anyone who's considering using their service. Totally, unprofessional, irresponsible and the worst service provider ever, you are at their mercy once you have paid up.

The service is easy to access and everything went smooth.The parcel managed to reach at time👍

Easy to track my parcel and the booking process is very simple even for first time user like me

Very convenient platform for sending parcels. The booking process is quick and everything is well organized from pickup until delivery. Highly recommended.

⭐⭐⭐⭐⭐
Sangat disyorkan EasyParcel SG! Tempahan sangat mudah, pickup penghantaran tepat pada masa, dan parcel sampai dengan selamat tanpa kelewatan. Platform sangat memudahkan dengan harga berpatutan. Khidmat pelanggan juga mesra dan membantu. Pasti akan guna lagi!

One of good courier that deliver parcel in good (perfect) condition, will call/chat first to make sure someone at home to pickup parcel. Usually, Easy Parcel using by my client to send bulky product . Thanks for good service 👍🏻

Do not use them. I should have read here instead of reddit which sing praises of their low prices
In order to get good rates, we bought credit.
However courier failed to pick up as Easy Parcel is slow to make arrangement. Spoke to the pple at DXL , they also advise to go to them (DXL ) instead of going thru easy parcel as the support is non- existing at easy parcel.
The unused credit, cannot be claimed back
The item to buy on their website is also super expensive.
Horrible company.

If you are considering to use EasyParcel, RUN !
My experience is that I had a very urgent mail to be sent to Europe, so I selected FedEX Express. Collection expected on the same day, and next day delivery. Well, 48hours later, still no sign of a courrier. I reached out to EasyParcel team who apologised a dozen times, and promised me that the pick up will be arranged on the same day. 24h later still nothing.
I have booked through FedEx directly, it is slightly more expensive, but 100% more reliable.
Now I am waiting for EasyParcel to process my refund. Fingers crossed

Would have given zero if I could. I bought an EasyCover for a fragile item, but it was scratched up and torn. CS took 2 months, with no resolution. I sent pics multiple times, and now they just ghosted me.

GPT reads new terms and conditons on 10th MArch 2026.

Key clauses in the document that are **disadvantages or risks for the sender (customer)** are summarized below. These are provisions that limit your protection, compensation, or rights.

---

## 1. It is **not insurance**

* The document clearly states EasyCover **is not an insurance product**.
* It **does not guarantee delivery** and does not provide the legal protections normally associated with insurance.

**Disadvantage:**
If something goes wrong, you cannot rely on insurance-type protections or claim processes.

---

## 2. Coverage is **only for parcels declared “lost in transit”**

EasyCover explicitly states it **only covers parcels that are officially declared lost during transit**.

It **does NOT cover**:

* Damage to parcels
* Partial loss (missing items inside)
* Delivery delays
* Deterioration of goods
* Any indirect losses

**Disadvantage:**
Most real shipping problems (damage, delay, missing items) are **not covered at all**.

---

## 3. EasyParcel decides whether a parcel is “lost”

Compensation is only paid **after EasyParcel or the courier confirms the parcel is lost**.

**Disadvantage:**
You cannot independently claim loss; the platform controls the determination.

---

## 4. Strict reporting deadlines

Lost parcels must be **reported within the timeframes required by EasyParcel or the courier**.

If you report late:

* The claim may be rejected.

**Disadvantage:**
Even if the parcel is truly lost, missing the reporting window can void your claim.

---

## 5. Compensation is limited and capped

The terms say **maximum coverage per parcel is capped**.

Additionally, compensation is calculated based on the **lower of certain values**, such as:

* Declared value
* Coverage purchased
* Other limits set by EasyParcel

**Disadvantage:**
You may receive **much less than the actual value of the goods**.

---

## 6. Under-declaring value reduces compensation

If you declare a parcel value lower than its real value:

* Compensation will be based on the declared value.

**Disadvantage:**
If you under-declare to save cost, you cannot claim the real value later.

---

## 7. EasyCover fees are generally **non-refundable**

EasyParcel states it **is not obliged to refund EasyCover charges**, except at its discretion.

**Disadvantage:**
Even if you cancel or the service is not useful, the fee may not be returned.

---

## 8. Overall liability is heavily limited

The terms state EasyParcel’s liability **shall not exceed the total fees paid**.

**Disadvantage:**
Even if the loss is large, the company’s legal responsibility may be extremely small.

---

## 9. Some countries are excluded

Certain destinations **are not covered**, and EasyParcel can change the list anytime.

**Disadvantage:**
Coverage can be removed or restricted without much notice.

---

## 10. EasyParcel not responsible for many situations

The terms broadly state they are **not liable for many types of losses or claims**, especially those related to courier actions or shipment issues.

**Disadvantage:**
Responsibility is shifted away from the platform.

---

# Bottom Line

Major disadvantages for the sender:

1. Not real insurance
2. Only covers **complete loss**, not damage or delay
3. Company decides whether loss occurred
4. Strict reporting deadlines
5. Compensation caps
6. Under-declared value limits payout
7. Fees mostly non-refundable
8. Company liability heavily limited
9. Destination exclusions
10. Many liability disclaimers

---

If you want, I can also show **3–5 specific clauses in the PDF that are particularly risky for sellers or e-commerce shippers** (those are the ones lawyers usually flag).

They don't deserve any star. Very sloppy work in investigating why parcels are returned. And don't do proper investigation too. I will rather forgo my existing credit with them than to send anything again.

1. One parcel lost in Nov 25 (Singpost), till now Insurance claim pending.
2. Many failed collections (J&T) since few months ago (Up to 3 days at a time)
3. Not reliable.