nesto mortgages Omdömen 

354
TrustScore 4 av 5

3,9

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Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

I would rate lower if i could. wasted my time and effort. Asked for documents that were irrelevant. I already have mortgage with RBC secured and NESTO argued needed more info Also did credit check to... Se mer

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Betygsatt 5 av 5 stjärnor

Me and my wife can only speak with the biggest gratitude towards Elisha Salazar in the way he handled our mortgage from the beginning until it was paid off. He helped us during Covid when we were sic... Se mer

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Betygsatt 5 av 5 stjärnor

I had a great experience with Nesto. When we wanted to make changes to the mortgage, E.D. Salazar, a Senior Mortgage representative, made the entire process easier by fully explaining what needed to... Se mer

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Betygsatt 5 av 5 stjärnor

Its my second time using Nesto and I had a good experience both times. This time, I worked mostly with Karun Khanna and he was really patient, quick to respond and truly helpful along the whole proces... Se mer

Företagsinformation

  1. Hypoteksmäklare
  2. Bolånegivare

Skrivet av företaget

At nesto, we’re on a mission to offer a positive, empowering and transparent property financing experience, simplified from start to finish.


Kontaktuppgifter

3,9

Bra

TrustScore 4 av 5

354 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

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3,9

Alla omdömen

(354)

34 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

Elischa was helpful and easy to work…

Elischa was helpful and easy to work with. He went the extra mile for us.

17 april 2024
Omdöme utan inbjudan
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Svar från nesto mortgages

Hi Jim you,

Thank you so much for taking the time to provide us a 5 star review! We are thrilled to hear you had a great experience with Elischa and that he was easy to work with! Wishing you all the best!

Betygsatt 1 av 5 stjärnor

Nesto does not respect in good faith the contracts it signs.

Nesto refuses to honor its clause of transferability in its mortgage contracts.

We were given the reason their investor refuse to take the alleged increase risk of our new property on the basis of risks of flooding. The certificate of location clearly state there is no apparent risk. The town administration states there is no risk. I even shown studies ordered by the Government of Quebec clearly showing there is no risk of flooding on said property.

Our house insurer had no issue insuring us. Furthermore, they even evaluate the risk of flooding so low they proposed extra flooding coverage (Which we won't be taking since the terrain topography is such it's practically an impossible scenario).

Nesto only gave us phony explanations without basis or proof.

Nesto refuses to give us proper and formal justification from its investor on how the risk is too great.

And now, Nesto will not reply to us or try to contact us.

As of right now, we will need to pay a penalty because of the early mortgage termination. We will also have to pay extra interests on the on the remaining principal of this loan as it will be transferred on a loan with a higher interest rate than what our contract with Nesto states.

Finally there's all the stress induced by this situation. We had to find a new loaner fast as our offer on the house was conditional on financing.

2 april 2024
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Svar från nesto mortgages

Hello Benjamin,

We are sorry that your experience was not up to your expectations, we have also seen your comment on our google review page. Please know, we have done everything in our power to make things right with our investors.

If you have any questions regarding our contractual obligations, please do not hesitate to submit your concerns to complaints@nesto.ca. The management team will carry out the necessary verifications.

Have a nice day,
The nesto team

Betygsatt 5 av 5 stjärnor

I first saw nesto mortgage on google at…

I first saw nesto mortgage on google at a very good interest rate offer,fill out some information and minutes later got a call.they have great service personel and there always there to help by email or phone. Didnt have any hicupes it was smooth,and there understanding of situations. I got my mortgage approval tge same week and a amazing 4.84% interest. Thank you nesto for changing my life and having confidence in me!!

1 april 2024
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Hi Bryan 👋

Thank you for sharing your experience with us! We're thrilled to hear that we made a positive impact on your life.

From discovering us on Google, to filling out information, and receiving a prompt call. Our dedicated mortgage experts are committed to assisting you every step of the way.

Thank you for choosing nesto, and we appreciate your confidence in us. If you ever need further assistance, don't hesitate to reach out.

Wishing you all the best in your new home!

Betygsatt 5 av 5 stjärnor

Amazing client service

Its hard to find a company who cares these days, but Nesto really goes above and beyond.
My experience today with Elischa Salazar, an amazing mortgage expert, exceeded my expectations and actually gave me confidence that there are still companies out there who care about you as a person.
I highly recommend contacting Nesto and finding this out for yourself.

28 mars 2024
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Svar från nesto mortgages

Hi Jeff,

thank you for taking the time to leave a review. We're glad to hear that you had a positive mortgage experience. We will be sure to pass along the kind words over to Elischa!

Have a great rest of your day!
The nesto Team✨

Betygsatt 5 av 5 stjärnor

Excellent Job from Team Nesto

Karun, Alcindo, Charles and team did an excellent job from start to finish. The rate offered was far better than any other lender, including employee discount, and the service provided was second to none.

I would wholeheartedly recommend Nesto and their team to anyone looking for financing.

24 mars 2024
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Svar från nesto mortgages

Hi Romel,

thank you for taking the time to leave us a review. It's great to hear that Karun, Alcindo, and Charles were able to assist you with your mortgage. We will be sure to pass along your kind words to the three of them.

Have a great day!
The nesto Team✨

Betygsatt 5 av 5 stjärnor

I had an excellent experience with…

I had an excellent experience with Mahamat.
Though my file was a little complicated, Mahamat went above and beyond to help, and he delivered.

I'd like to thank him and his team for their collaboration, assistance, and excellent service.

I will certainly recommend him to my network.

8 mars 2024
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Svar från nesto mortgages

Hi Nivardi,

Thank you for taking the time to share your experience with us! We greatly appreciate your feedback and are thrilled to hear that Mahamat provided you with excellent service.

Navigating a complicated file can be challenging, but it warms our hearts to know that Mahamat went above and beyond to assist you. Delivering exceptional customer support is our top priority, and we're delighted that he met your expectations.

Should you need any further assistance, please don't hesitate to reach out.

Have a wonderful day

Betygsatt 5 av 5 stjärnor

Service impeccable

Je l’avoue d’emblée, les finances, la paperasse ne sont pas mon point fort. Au renouvellement de mon hypothèque, insatisfaite de ce que me proposait ma banque, j’ai exploré d’autres avenues. C’est ainsi que je suis tombée sur Nesto et le courtier Olivier Filion. Quelle perle! Il m’a épaulée tout au long du processus. Questions ou interrogations étaient promptement répondues ou acheminées vers la bonne personne. Et il va sans dire que le taux était des plus avantageux. Vraiment, merci!

1 december 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Outstanding customer service experience

Our nesto mortgage advisor provided clear, honest and timely advice on a new mortgage renewal. From exploratory discussions to application and approval, we received excellent support and guidance. We were also pleased with nesto’s competitive rates and terms. Our advisor exceeded expectations in processing our application and provided constant communication to answer questions and advise on next steps. We had a great experience and would highly recommend nesto to others.

28 februari 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Courtier super efficace et compétent.

20 februari 2024
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Svar från nesto mortgages

Merci beaucoup pour votre avis 5 étoiles! Nous sommes ravis que vous ayez apprécié le service de notre courtier. Votre satisfaction est notre priorité, et vos mots nous encouragent à continuer à vous offrir le meilleur.

Passez une merveilleuse journée✨

Betygsatt 5 av 5 stjärnor

Overall Great experience

Overall Great experience! I worked with Elischa and he answered all my questions without hesitation and quickly. I had an approval within 2 hours of submitting my application which is unheard of with other banks. I will be recommending Nesto to anyone who will listen.

16 februari 2024
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Svar från nesto mortgages

Hi Jodie 👋

Thank you for your kind words and positive feedback! We are delighted to hear that you had a great experience working with Elischa and that you were satisfied with our fast and efficient service. We appreciate your trust and loyalty towards nesto. Thank you for recommending us to others, it means a lot to us.

Have a wonderful day!

Betygsatt 5 av 5 stjärnor

Well organized and transparent

Nesto's process was very seamless and transparent from the beginning. They were also very good at following up and keeping you informed of the different processes up to final approval.

29 januari 2024
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Hi Olanrewaju,

Thank you for taking the time to leave us such positive feedback. Our goal is to make the mortgage experience as easy and simple as possible. We are glad to hear that we were able to provide such a service to you!

Betygsatt 5 av 5 stjärnor

First House Mortgage

This is my first house purchase so there are a lot of things I don't know about the mortgage. Elischa was my broker and he was very informative and had quick response. He and his team at Nesto made the mortgage application painless. The online application was easy to fill out. The subsequent phone calls and emails were addressed all my concerns. Everything was done online.

14 december 2023
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Hi Alice,

It's great to hear that you had a positive mortgage experience with us. While getting a mortgage for the first time can be a nerve-racking experience, we do all that we can to ensure that our client's are well informed throughout their entire mortgage process. It's glad to hear that Elischa was able to help you all along the way. We'll be sure to pass along the kind words over to him.

Have a great day!
The nesto team ✨

Betygsatt 5 av 5 stjärnor

Lots of communication along the way was…

Lots of communication along the way was great. The process can all be overwhelming so that extra support was appreciated

5 februari 2024
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Svar från nesto mortgages

Hi Kelsey,

thank you for taking the time to leave us a review. It's great to hear that you had a positive mortgage experience with us.

Have a great rest of your day!
The nesto Team

Betygsatt 1 av 5 stjärnor

If the rating could be zero... it would.

Poor service, waste of time, and affected our Credit Score.

We had a very poor customer service experience. The 'Mortgage Broker' (who only has access to one company) thus not a true mortgage broker... bailed on us with less than a week before the closing date on our house. She had told us that we would qualify so we made an offer on a house. She spent a further week clarifying info and then informed us that Nesto would not provide the mortgage. We had to quickly find another mortgage broker who also had to pull our credit score (again) but she was able to get us approved in 48 hours vice a week and a half of interactions and then bailing. This made things incredibly stressful for my wife and I and our family of 13. Overall a very poor experience with the representative from Nesto.

22 januari 2024
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Svar från nesto mortgages

Hello Graham,

We're sorry to hear you had a negative experience with us as we always strive to provide the best service and support to all our clients.

We want to clarify that the person who assisted you & the main applicant throughout the process was a true mortgage advisor here at nesto. Our advisor also let the main applicant on the file know that nesto would not be able to approve this application due to some factors that were beyond our control. The main applicant, who was in constant communication with our advisor was aware and understood the process and the reasons for the rejection.

We appreciate your feedback and we take it very seriously. We do not think that this review is fair or accurate, as it does not reflect our usual standards of customer service. We hope that you can reconsider your rating and give us another chance to help you better in the future.

Betygsatt 5 av 5 stjärnor
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Hi AL,

Thank you for taking the time to leave us a review. It's great to hear that both Laura and Sebastien were able to provide you with a positive mortgage experience. At nesto, we do all that we can to ensure that the mortgage process is as smooth as can be. We will be sure to pass along the kind words to the both of them. Have a great rest of your day!

The nesto Team✨

Betygsatt 5 av 5 stjärnor

I was shopping around for lenders for…

I was shopping around for lenders for competitive rates, and nesto was very quickly able to set me up with an offer. I was satisfied with their responsiveness and process.

22 december 2023
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Svar från nesto mortgages

Hi Jason,

Thank you for taking the time to leave us a review. At nesto, we do our best to ensure that our clients have both the best rates and customer experience we can provide. It's great to hear that you had a positive mortgage experience with us.

Have a great day!
The nesto Team

Betygsatt 5 av 5 stjärnor

Great customer experience

They got back on any questions concerns or issues very quickly. They offered a good rate but after interviewing me they offered an even better one. They answered questions late in the day very quickly- the same day. In all my dealings with me they reminded me of what a customer should be treated like. When a staff member was not the appropriate person to assist me (I was clumsily trying to upload the documents to the portal) they quickly connected me with someone who could help. The product fits my needs and my budget.

5 januari 2024
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Svar från nesto mortgages

Hi Ann,

Thank you for providing us with such great feedback! At nesto, we aim to make the mortgage process simple and easy and are so glad to hear that we were able top provide that for you.

The nesto team✨

Betygsatt 5 av 5 stjärnor

Absolutely efficient team

Eliascha, together with his team, made a fantastic job not only during negotiation, offering me the best conditions in terms of rates than all other competitors, but also ensuring I had my mortgage approved in a very tight deadline without mistakes and providing me with all information I needed.

20 december 2023
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Svar från nesto mortgages

Hello Philipe,

Thank you for taking the time to leave us a review. It's great to hear that Elischa was able to assist you throughout the mortgage process. We will be sure to send the kind words to him.

Have a great day!
The nesto Team✨

Betygsatt 5 av 5 stjärnor

Absolutely fantastic

Absolutely fantastic throughout the whole process. I dealt with Elischa on a number of attempted purchases and finally on my completed one. The rates were better than anything offered through banks or through a variety of mortgage brokers I dealt with in person.

Throughout the process he gave clear instructions and was a great communicator.

Highly recommended.

22 december 2023
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Svar från nesto mortgages

Hi Matt,

We are very grateful for the recommendation. At nesto, we do all that we can to ensure that our client's have the best rate and mortgage experience possible. We're glad to hear that Elischa was able to provide you with both. We will be sure to pass along the kind words to him.

Have a great rest of your day!
The nesto Team✨

Betygsatt 5 av 5 stjärnor

Great service with Nesto!

I was having issues with my current lender and decided to give Nesto a go. They worked extremely fast to fit into my deadline and I got a far better rate. Thanks to Elischa for the great service!

28 december 2023
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Svar från nesto mortgages

Hello,

Thank you for leaving us a review. We're very grateful that you took a chance with us. It's great to hear that Elischa was able to assist you and provide you with a competitive rate. We will be sure to pass along the kind words to him.

Have a great day!
The nesto Team✨

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