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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

We received an amazing service from Olivier Filion at Nesto. This was our 2nd mortgage with him. When saw our dream house online, we knew it would sell fast so we had to act quick. An hour later we we... Se mer

Betygsatt 5 av 5 stjärnor

This is our second time using Nesto. Karun Khanna helped us switch lenders for a better 3-year rate, making the process smooth and professional. Despite my initial nerves about using a digital broker... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Bon conseillers. Service rapide et courtois. Explications claires et détaillées. Je recommande fortement. Merci Clarisse et Yannick pour votre excellent service.

Betygsatt 1 av 5 stjärnor

Unfortunately a very very poor experience. I submitted every document they required and because my renewal was up in the same month they wouldn't even entertain the idea of submitting an application.... Se mer

Företaget har svarat

Företagsinformation

  1. Hypoteksmäklare
  2. Bolånegivare

Skrivet av företaget

At nesto, we’re on a mission to offer a positive, empowering and transparent property financing experience, simplified from start to finish.


Kontaktuppgifter

4,2

Bra

TrustScore 4 av 5

340 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 2 veckor

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Betygsatt 5 av 5 stjärnor

Our 2nd mortgage with Nesto

We received an amazing service from Olivier Filion at Nesto. This was our 2nd mortgage with him. When saw our dream house online, we knew it would sell fast so we had to act quick. An hour later we were on the phone with Olivier, had our prequalification and were able to make our offer the same day. The next steps went super smoothly and Olivier and his team went above and beyond to make sure everything would be on time. Thank you Olivier ! Sam and Catherine

1 april 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Bon conseillers

Bon conseillers.
Service rapide et courtois.
Explications claires et détaillées.
Je recommande fortement.
Merci Clarisse et Yannick pour votre excellent service.

27 april 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

This is our second time using Nesto

This is our second time using Nesto. Karun Khanna helped us switch lenders for a better 3-year rate, making the process smooth and professional.
Despite my initial nerves about using a digital broker, the service was excellent both times. Highly recommended for great rates and support.

15 april 2026
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Hi Jane,

Second time with us says a lot, and we don’t take that lightly. Really glad Karun was able to help you secure a better 3-year rate and keep everything smooth and professional along the way. Switching lenders can feel like a hassle, so if it felt easy on your end, that’s exactly how it should be.

Also appreciate you calling out the digital experience. A lot of people start off unsure, but once they go through it, they don’t look back.

Thanks again for trusting nesto, and we’ll be here when it’s time for round three. ☺️

Betygsatt 5 av 5 stjärnor

Mortgage Transfer/Renewal Satisfaction

My mortgage advisor was Justine Biello and she was an excellent person to deal with. Due to my outdated profile contact information, that I ignored to update, it caused our mortgage transfer/renewal to be a last minute event. Once contact was established with Justine, she quickly scheduled an appointment/call and explained very clearly the process and got things rolling immediately. Then she was very effective in negotiating an acceptable rate and fast tracking the process while maintaining contact during the whole evolution. My mortgage transfer from Canada Life to Nesto was transparent and executed very efficiently because of Justine's attention to details and professionalism.
Then George Georgoulis was engaged as the Senior Mortgage Processor and again the instructions were very clear. George understood the critical aspect of the overdue renewal date, so he ensured the final processing and approval of the mortgage was delivered expediently.
Congratulations and thank you to the Nesto Team for providing an excellent mortgage option and professional service with competitive rates to their customers, and for making my mortgage renewal a most pleasant experience.
The electronic process utilized for the mortgage renewal was very user friendly and glitch free, which boded well for a smooth, convenient, and practical option in conducting business. I am also certain that the electronic approach minimizes overhead costs, thus allowing Nesto to offer more competitive rates to their customers.
I am most grateful for the efforts that Justine and George demonstrated to ensure my mortgage transfer/renewal was executed in short order and in a timely fashion. Job well done!

27 mars 2026
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Hi Michel,

Thank you for taking the time to share such a detailed review, it really means a lot to our team.

We’re glad Justine and George were able to step in quickly and turn what could have been a stressful, last-minute renewal into a smooth and efficient experience. Timing matters with renewals, and it’s great to hear they kept things moving, communicated clearly, and delivered a strong result for you.

You also hit on something we care a lot about, making the process simple and fully digital without sacrificing service. If it feels easy on your end, that’s exactly how it should be.

We’ll make sure both Justine Biello and George Georgoulis see this. They’ll appreciate it.

Thanks again for trusting nesto with your mortgage, and we’re here anytime you need us down the road.

Betygsatt 1 av 5 stjärnor

Go to a brick and mortar - these guys don’t value your business and don’t even answer their phones

Have been trying to get in touch with this company for over 2 weeks after I was told they would contact me within 48 hours. My mortgage was renewed last year and upon receiving my annual statement I see another persons name on it joint with myself and not my late husbands estate. We will be going to governing authorities here in Ontario to gain further guidance and seeing legal counsel advice. If you haven’t signed in the dotted line I would take your business to a bank where you can physically sit with someone when something like this goes bad.

20 mars 2026
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Hello Joan,

We are so sorry to read this. We can only imagine how distressing this must be, especially given the circumstances. We want to make this right as a priority. Please reach out to us directly at support@nesto.ca and we will make sure someone gets back to you as soon as possible.

The nesto team

Betygsatt 5 av 5 stjärnor

I had the pleasure of having Jeff as my…

I had the pleasure of having Jeff as my mortgage specialist. I have bought a house before this and what I can say about this experience is it didn’t just feel like another transaction. Jeff was there for me through every step and checked in on everything. Way more smoother than a bank and actually felt appreciated and not transactional. Another mortgage specialist named Eliana was there to help with all my documents as my case manager as a little special. I appreciate all the time they took in helping with my mortgage and highly suggest them to anyone in the future

16 mars 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Keep in mind, NESTO are not miracle broker

While everything may seem promising at the beginning, NESTO often appear willing to offer you everything regardless of how strong your credit is or how much equity and assets you have. However, their focus is not on financially stable clients; instead, they tend to target individuals who are on the edge but able to pay last dollar they have, as these clients are more likely to accept higher interest rates.

The moment they realize you are exploring other options, especially if you have good credit, they may close your file, often providing unreasonable or unclear excuses. This typically happens because they do not see the opportunity for maximum profit.

It is important not to rely on a single lender. Consider working with multiple mortgage brokers or Banks to compare options. Keep in mind, NESTO are not miracle workers, but rather businesses focused on generating profit.

1 mars 2026
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Hello,

Thank you for taking the time to share your experience with us, even though it clearly didn’t meet your expectations.

What you’ve described doesn’t reflect how we operate. Our goal is to match clients with mortgage options that fit their financial situation, whether they have strong credit, significant equity, or are earlier in their homeownership journey. We work with a wide range of borrower profiles, and rate offers are based on market conditions, lender criteria, and risk, not on pushing clients toward higher-cost solutions.

Regarding your comment about files being closed, that can happen for a few reasons, such as changes in eligibility or when clients choose to move forward with another lender. That said, you should always receive clear communication about what’s happening and why. If that wasn’t your experience, that’s something we want to look into.

You’re absolutely right about comparing options, that is always a smart move. We actually encourage clients to make informed decisions, whether that’s with us or elsewhere.

If you’re open to it, we’d like to review your file and understand exactly what happened. Feel free to reach out to us at support@nesto.ca and we’ll take a closer look.

Betygsatt 1 av 5 stjärnor

Worst service ever

Worst service ever . Staff are all novice in the bussiness with little or no experience. They are a waste of time

12 mars 2026
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Thank you for sharing your feedback Chris. We take all reviews seriously and want to ensure our responses reflect the care and professionalism we bring to every file. While we're unable to discuss specific details of any mortgage application publicly, we can share that our advisors are required to assess qualification based on a borrower's complete financial picture.

Please don't hesitate to reach out to our team at support@nesto.ca should you have any other questions.

Regards,
nesto team

Betygsatt 5 av 5 stjärnor

Outstanding Mortgage Experience with Eve Berardelli at Nesto

I had an excellent experience working with Eve Berardelli at Nesto. My situation was somewhat complex, and from the very beginning Eve took the time to truly listen and understand the full context of my circumstances. Rather than rushing the process, she provided thoughtful advice on how to move forward in the safest and most strategic way. I followed her recommendations and returned a couple of months later when I was ready to proceed.

What impressed me most was that she immediately remembered my file and picked up exactly where we had left off. The process then moved very quickly. Eve was clear, responsive, and organized. She provided access to Nesto’s portal, kept me informed at every step, and made the entire process feel structured and manageable.

At a late stage in the process, I realized I should have requested a slightly higher loan amount. Eve reviewed the file again and reached out to the appropriate people to adjust the request. Her ability to navigate the internal process efficiently made a real difference.

Communication was also excellent. Eve consistently returned calls quickly, and her assistant Eliana was equally kind, professional, and helpful.

Prior to this, I had a very negative experience with another broker that left me feeling cautious and skeptical about the mortgage process. Working with Eve completely changed that perspective. Her professionalism and integrity made it clear what a properly handled mortgage experience should look like.

I would highly recommend Eve Berardelli and Nesto to anyone seeking mortgage financing. I fully intend to continue working with them going forward and would not hesitate to return for any future property purchase. Nesto offers very competitive rates and products, and in my view they compete easily with any broker or lender.

An outstanding experience overall.

9 mars 2026
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Hi Elle,

Wow, thank you so much for taking the time to share such a detailed and heartfelt review! This truly means a great deal to all of us at nesto.

We're so glad Eve was able to provide the patience, clarity, and strategic guidance your situation called for and that she and Eliana made the entire journey feel structured and stress-free. It's wonderful to hear that the process moved smoothly even when adjustments were needed along the way.

We also really appreciate you sharing that this experience helped restore your confidence in the mortgage process. That kind of trust is something we never take for granted.

We'll be sure to pass along your incredibly kind words to Eve and Eliana, they'll be touched. We look forward to working with you again on your next property purchase!

Betygsatt 5 av 5 stjärnor

Awesome Experience with Nesto

We are very happy so far with Nesto, the process has been so easy and they give very clear instructions. I have dealt with both Joe and Nav, and have only great things to say about the experience!! I love how things progressed so smoothly and quickly. Not easy to get great customer service most days, so I appreciate how Joe and Nav were both always available and had the answers right away! Awesome Experience

3 mars 2026
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Thank you so much for sharing this, it genuinely means a lot to us. We know a mortgage approval can feel overwhelming, so hearing that things felt seamless and clear every step of the way is exactly what we work hard for. We're so glad you're happy so far and trust us, we're just getting started. The whole nesto team has your back! 🙌

Betygsatt 1 av 5 stjärnor

Unfortunately a very very poor…

Unfortunately a very very poor experience. I submitted every document they required and because my renewal was up in the same month they wouldn't even entertain the idea of submitting an application. The agent on the phone cut me off several times and when I asked if we could just try and see if a response would coming back in time. She flat out told me no and that she wouldn't. It's not worth her time. Very disappointed

11 februari 2026
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Svar från nesto mortgages

Hi Thalie,

This is not the kind of experience we want anyone to walk away with, and we take your feedback seriously. A renewal deadline can create tight timelines, but that should never translate into feeling interrupted or dismissed on a call.

When a maturity date is very close, there are cases where lenders will not accept a transfer application because they cannot guarantee approval and funding before the existing term ends. In those situations, the responsible approach is to be upfront about timing risk.

We are reviewing this internally. If you’re open to it, please email us at support@nesto.ca so we can look into the call and follow up directly.

We appreciate you taking the time to share this.

Betygsatt 1 av 5 stjärnor

Questionnaire to nowhere

Starts right when you go to their site and it runs you through a questionnaire after which you’ll see your rate. You finish all your steps then they want your phone number and all contact info to show you the rate. Just collecting information. Seems like a scam.

10 februari 2026
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Svar från nesto mortgages

Hi Elias,

Thank you for sharing your feedback. We are sorry the experience felt frustrating or unclear.

We ask for contact information so our mortgage experts can give you a call and provide an accurate, personalized rate based on your specific details. Mortgage pricing depends on factors like property value, down payment, location, credit profile, etc and we want to make sure the quote reflects real eligibility,

We are absolutely not a scam, and protecting personal information is something we take very seriously. If you would like to connect, we would be happy to walk you through the process and answer any questions. There is never any obligation.

Betygsatt 5 av 5 stjärnor

First time homeowners

Great staff, was nice having one person of contact to walk me through the process. Great only system and great rates

22 januari 2026
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Hi Chris 👋

Thank you so much for the 5 stars, and congratulations on becoming a first-time homeowner. That is a big milestone.

If you ever have questions down the road about renewals, refinancing, or just how your mortgage works, we are here to help.

Enjoy your new home.🏡

Betygsatt 5 av 5 stjärnor

Best Mortgage Lender

had a great experience with nesto from start to finish. The process was clear, well organized, and much easier than I expected. I was especially happy to get the best rate available, which made a big difference for me.

My advisor, Karun, was amazing,knowledgeable, responsive, and always took the time to explain things clearly and answer my questions. I never felt rushed or pressured, and communication was excellent throughout. Overall, nesto made what can be a stressful process feel straightforward and manageable. I would absolutely recommend them.

15 januari 2026
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Hi there 👋

Thank you for such a thoughtful and detailed review! We’re thrilled to hear that your experience with nesto was smooth from start to finish and that securing the best available rate made a real difference for you. Karun will be especially happy to know his knowledge, responsiveness, and clear explanations helped make the process feel straightforward instead of stressful. Providing clear communication without pressure is exactly what we strive for. We truly appreciate the recommendation and are grateful you chose nesto for your mortgage.

Betygsatt 5 av 5 stjärnor

Expert handling of a complex file under a tight deadline!

I had an exceptional experience with nesto, and I highly recommend them to anyone looking for a competitive rate combined with elite service.

We were dealing with a complex mortgage file that included a legal name change and a specific paper trail for USD deposits. While other lenders might have struggled with these complexities, the team at nesto handled everything with total professionalism.

William Paulon was a fantastic advisor and advocate early on. He took the time to personally explain the lender's requirements and successfully negotiated more manageable closing conditions, which removed a massive amount of stress from our plate.

George Georgoulis then took the lead as our processor to bring us across the finish line. His attention to detail was incredible; he navigated the manual verification of our documents with precision and ensured our file was fully instructed for our Dec 30th closing, despite the tight holiday timeline.
The level of transparency, advocacy, and communication from both William and George turned a difficult process into a total success. If you want a lender that actually works for you and can handle unique situations effortlessly, nesto is the way to go!

17 december 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

My experience with Nesto was EXCELLENT

My experience with Nesto was EXCELLENT. Thanks . Special for Jeff so the attention for give me solutions was GREAT. Jeff will be Manager soon
I honestly about this review. Nesto improved regarding employee.
First Jeff provided the information update, answer my question any time, provide the solution any problem. I think Jeff is the best Nesto Employee. Congrats to Nesto for have the employee lake him. THANKS Jeff, THANKS Nesto.

15 december 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Amazing experience

Elischa was extremely communicative and responded very quickly. He explained everything clearly and concisely and answered any and all questions that I had. The process was extremely smooth and easy and an overall great experience.

3 december 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

J’avais un dossier compliqué avec…

J’avais un dossier compliqué avec plusieurs prêts et j’ai été extrêmement satisfaite de la rapidité du service reçu, de l’engagement ,professionnalisme et la connaissance du courtier Jean-Pierre Magar. Un service plus qu’excellent !

8 oktober 2025
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Salut Valérie 👋

Merci énormément pour votre témoignage ! Nous sommes ravis d’apprendre que Jean-Pierre a su vous accompagner avec professionnalisme et efficacité, même dans un dossier complexe.

Betygsatt 5 av 5 stjärnor

First time home buyer, fully satisfied.

Nesto made the process as Easy as possible. First time home buyer with only basic knowledge. Pre approval was fast and easy. And once our offer was accepted, the team worked fast to help us get everything ready on time. Would absolutely recomend.

30 september 2025
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Hi Cody 👋

We’re thrilled to hear your first home-buying experience with nesto was smooth and stress-free. Buying your first home can feel like a big step, and it’s great to know our team helped make the process simple, clear, and on time. Congratulations on your new home and thank you for recommending us! 🏡

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