I would rate lower if i could. wasted my time and effort. Asked for documents that were irrelevant. I already have mortgage with RBC secured and NESTO argued needed more info Also did credit check to... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Me and my wife can only speak with the biggest gratitude towards Elisha Salazar in the way he handled our mortgage from the beginning until it was paid off. He helped us during Covid when we were sic... Se mer
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I had a great experience with Nesto. When we wanted to make changes to the mortgage, E.D. Salazar, a Senior Mortgage representative, made the entire process easier by fully explaining what needed to... Se mer
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Its my second time using Nesto and I had a good experience both times. This time, I worked mostly with Karun Khanna and he was really patient, quick to respond and truly helpful along the whole proces... Se mer
Företagsinformation
Skrivet av företaget
At nesto, we’re on a mission to offer a positive, empowering and transparent property financing experience, simplified from start to finish.
Kontaktuppgifter
2200 Rue Stanley, 1er étage, H3A 1R6, Montreal, Kanada
- +1 833-447-4403
- inquiry@nesto.ca
- www.nesto.ca
3,9
Bra
354 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Elischa was extremely helpful
Elischa was extremely helpful. He knew we were on a tight timeline and went above and beyond to help us. We are truly grateful for his efforts and I am confident he will continue to do this for all his costumers.
29 november 2023
Omdöme utan inbjudan
Great service
Communication is always the key and they did it well! Very friendly, always ready to help. They were also thorough and quick with deliveries. Truly great experience.
24 november 2023
Omdöme utan inbjudan
Svar från nesto mortgages
Hi Jeremy,
Certainly! Here's a response for your 5-star Google review in English:
We appreciate your kind words! Communication is indeed crucial, and we're thrilled to hear that you found our team friendly, always ready to help, and effective in both thoroughness and quick deliveries. Providing a truly great experience is our goal, and we're delighted to have met your expectations. If you ever need assistance in the future, feel free to reach out.
Thank you for choosing nesto for your mortgage financing solutions!
Legal Scam
I'm disheartened to share my disappointing experience with Nesto as my mortgage lender. Since the commencement of my mortgage in April 2023, I've faced ongoing issues that remain unresolved despite my attempts to seek clarification and resolution. About 10 emails and more phone calls.
The disparity between my previous mortgage balance with CIBC, amounting to 603,463 CAD $, and the inflated starting balance of 606,117 CAD $ with Nesto raises questions about transparency and accuracy in their calculations. Understanding the factors contributing to this substantial change remains elusive, despite my attempts to seek clarification.
I've attempted to address these concerns with Nesto, but the lack of response or resolution is disheartening. The absence of transparency and promptness in addressing customer issues is unacceptable.
I'm open to understanding unforeseen circumstances, but the lack of communication and resolution efforts from Nesto have left me frustrated. I remain eager to resolve these issues promptly and am willing to cooperate for a satisfactory resolution.
It's my hope that by sharing this experience, Nesto can prioritize transparency, promptness, and effective communication to better serve their customers better.
UPDATE: November 17/2023 a cheque finally showed up it’s for 808.75 CAD. However, the cheque for 808.75 CAD does not account for the difference in our mortgage starting balance: 606,117 CAD - 603,463 CAD = 2,654 CAD Updating the review to 2 star. More people are now involved and I am getting more emails/calls about the situation. Hopefully I get the rest of my money soon. I will adjust the review accordingly
13 november 2023
Omdöme utan inbjudan
Svar från nesto mortgages
Hello Ray,
Thank you for taking the time to share your experience with nesto. We sincerely apologize for the challenges you've faced.Your feedback is valuable to us, and we appreciate your patience as we work towards resolving the issues you've highlighted.
We understand your concerns regarding the disparity in your mortgage balance and the challenges you've encountered in seeking clarification. We take transparency seriously and are committed to addressing these issues promptly. Our management team is actively looking into the matter and will be in contact with you.
Thank you for your understanding, and we look forward to resolving these issues to your satisfaction.
Sincerely,
nesto team
Easiest way to get a mortgage
Adel is a caring and friendly person.
He is also willing to go over and above to make sure you have any questions answered.
Highly recommend
20 oktober 2023
Omdöme utan inbjudan
Svar från nesto mortgages
Thank you so much for recommending Adel and nesto. We are thrilled to hear he went above and beyond! If ever you have any further questions, please don't hesitate to reach out!
Wishing you all the best,
nesto team✨
Awesome Nesto Team
A very good team highly recommended Nesto to work with your mortgage. They will kept in touch with you till the end.
25 oktober 2023
Omdöme utan inbjudan
Svar från nesto mortgages
Hi Shar,
Thank you so much for providing us a 5 star review and for recommending nesto! Our goal is to make sure you are supported from start to finish. We want to make sure you get the best products and rates pertinent to your needs and that all your questions have been answered.
If in the future you have any questions, please do not hesitate to reach out. We're here to help.
The nesto team✨
Great service delivery
Elischa and Alin were a great pair supporting us for our first mortgage. They patiently answered all our questions and provided quick turn arounds based on our timeline. We especially loved that we could get everything done from the comfort of our home. I’ll definitely recommend.
27 september 2023
Omdöme utan inbjudan
Rapide
Rapide, efficace et professionnel.
Merci l équipe de Nesto !
25 september 2023
Omdöme utan inbjudan
Great experience and response time
It was such a great experience to work with their mortgage agent and processor. They handled everything digitally and responded back on time. Highly recommend !!!
22 september 2023
Omdöme utan inbjudan
Great rate and service!
Nesto was great to work with and Elischa was quick to respond and answered all our questions.
The online system is very efficient for uploading all the documents and made the complicated process seem simpler.
I would definitely recommended contacting Nesto for your next mortgage! Their rate is very good and they will rate match.
15 september 2023
Omdöme utan inbjudan
Explore the Excitement Best offer All…
Explore the Excitement Best offer All This ting offer 50%Offer
8 augusti 2023
Omdöme utan inbjudan
Svar från nesto mortgages
Hi Abiraje
We're nesto mortgages, Canada’s first digital mortgage lending platform, with a dedicated team of qualified mortgage experts supported by advanced technologies. We're not sure if this review was intended for us or not, however we appreciate the 4 stars and hope we can make your experience with us a 5 star review in the future. :)
Entirely unprofessional
Aside from the initial phone call that I missed, there has been no contact from nesto. Calls and messages were unanswered. After a month I called the general line to follow up, made 2 appointments, wasted 2 hours waiting for a call that never came. Maybe I just got assigned a bad agent, but this was a complete waste of my time. Just let me withdraw my application.
31 mars 2023
Omdöme utan inbjudan
Svar från nesto mortgages
Hello,
We're really sorry to hear about your experience. At nesto, we pride ourselves on providing excellent customer service, and it seems like we missed the mark this time.
We appreciate your feedback and would like to look into the matter immediately. Could you please contact us at support@nesto.ca? It will aid us in understanding what went wrong and how we can rectify the situation. We hope for another chance to assist with your mortgage inquiries and improve your opinion of our service.
Best Regards,
The nesto Team
A better option than your local bank
I found Nesto via online search and was lucky enough to be put into the hands of Elischa and Laura. The communication and response time was incredible. Document submission was easy. I was buying without real estate agent for the first time and was very impressed with the level of knowledge.
16 augusti 2023
Omdöme utan inbjudan
Svar från nesto mortgages
Hello Danton,
Thank you so much for your kind words! We're delighted to hear about your positive experience with Elischa, Laura, and our team at nesto. It's wonderful to know that the process was smooth and efficient for you, especially as it was your first time buying without a real estate agent. We pride ourselves on our communication and customer service, and your compliments really make our day. Should you ever need assistance or have any further queries, please feel free to reach out to us at support@nesto.ca.
Thanks again for choosing nesto!✨
Simple, clear, great rates!
The whole process is clearly layed out, with helpful and friendly humans, an easy and clear web interface to use, and amazing rates when I compared to all others this summer. Thank you for the help!
2 augusti 2023
Omdöme utan inbjudan
Svar från nesto mortgages
Hey there,
thanks for your stellar review! We're thrilled you found our process user-friendly and our rates unbeatable.
We hope to assist you again in the future!
Very easy and helpful and best rate i…
Very easy and helpful and best rate i could get and not much hassle
17 juli 2023
Omdöme utan inbjudan
Svar från nesto mortgages
Hi Mohamed,
We're thrilled to hear you had a great experience with us! Our goal is to make the mortgage process as simple as possible. We cannot wait to work with you in the future!
Have a wonderful day
Straightforward, friendly service and good rate
I didn't know nesto and contacted them because their low rate came up in an online search, but found the service to be far from cut price.
As relatively new arrivals in Canada we didn't have huge experience in mortgage applications, but our advisor Elischa and processor Alin gave really clear advice and instructions and were very pleasant to deal with. Time is always of the essence with such things, but I felt supported rather than pressured. The online portal was a straightforward way to apply and upload all the necessary documents.
What could have been a stressful experience was pleasingly simple, and nesto will certainly be top of mind when we next move or want to remortgage.
26 juli 2023
Omdöme utan inbjudan
Svar från nesto mortgages
Hi Chris,
Thank you for taking the time to share your wonderful experience with us! We are thrilled to hear that you had a stress-free and positive mortgage application process with us.
We take pride in offering competitive rates and exceptional service to all our valued customers, and we're delighted that you found our service to be beyond expectations. Our team, especially Elischa and Alin, are dedicated to providing clear and helpful advice throughout the process, ensuring that you feel supported and informed at every step.
We cannot wait to work with you in the future!
Best regards,
nesto team✨
Vraiment fatiguant
Vraiment fatiguant! Il m'appelle 3-4 fois par jour et quand je réponds ça raccroche...
25 juli 2023
Omdöme utan inbjudan
Svar från nesto mortgages
Bonjour Sonia,
Nous sommes désolés d'apprendre que vous avez eu une expérience insatisfaisante avec notre service. Nous tenons à vous présenter nos plus sincères excuses pour les inconvénients que vous avez rencontrés.
Veuillez nous accorder une chance de corriger cette situation en nous contactant directement par courrier à support@nesto.ca. Nous prendrons en charge votre plainte avec la plus grande attention.
L'équipe nesto ✨
Poor communication and approval timeline
Nesto claims their approvals (or decisions) take 24-48 hours after document submission. But that’s a bold-faced lie. My application has been in limbo for over a week now, and every question about timeline is responded to with more requests for documents and clarifications and even a race-based assumption! I understand the underwriting process—a bunch of pencil pushers with the collective flexibility of a mummified corpse—but that doesn’t excuse that they only ask for more info when their delays are questioned. There's no proactive effort to clarify everything all at once from the start. Delays, avoidance, more questions in poorly phrased English, and then silence until they get a bit more pressure. It’s been an entirely disappointing experience that has also tarnished my opinion of EQBank, with whom I’ve banked with since their consumer inception. I didn’t even need a positive answer, just _an_ answer in the promised timeframe.
11 juli 2023
Omdöme utan inbjudan
Svar från nesto mortgages
Hi Yves,
Your feedback is valuable to us, and we want to assure you that we take it seriously. We would love to investigate your application more closely to see what caused these delays. Please feel free to reach out to our team directly by sending us an email at complaints@nesto.ca, our team will be more than willing to assist you with any outstanding concerns.
We deeply apologize for the inconvenience caused and thank you for bringing this matter to our attention. Your feedback will help us improve our processes and provide a better experience for all our customers.
Sincerely,
nesto team
Excellent customer service
Elischa offered us an incredible level of service. He was approachable, efficient and offered fantastic insight to the current economic portrait. We would not hesitate one moment to do business with him again in the future.
14 juli 2023
Omdöme utan inbjudan
Svar från nesto mortgages
Hi Anne,
Thank you for taking the time to leave us a review! We are glad to hear that Elischa was able to provide you with a positive mortgage experience. We will be sure to pass along the kind words.
Have a great day!
The nesto Team ✨
Great customer service
Great customer service. Easy process. Quick approvals. Transparent terms. Lowest rates in the market.
Shout out to Alec Harvey for getting the approval and locking my rates in less than 24 hours.
11 juli 2023
Omdöme utan inbjudan
Svar från nesto mortgages
Thank you so much for your kind words! We are thrilled to hear that you had a great experience with our customer service and found the entire process to be easy and straightforward.
At nesto, we strive to provide our clients with the best possible service, and we're delighted to know that you had a quick and smooth approval process. We understand how important it is to have transparent terms and be upfront about all aspects of the mortgage, and we're glad that our approach resonated with you.
Alec Harvey is a valued member of our team, and we will be sure to pass along your appreciation to him. We are proud to have him on board, and it's wonderful to know that he was able to efficiently get your approval and lock in your rates in such a short time.
My experience with nesto was excellent
My experience with nesto was excellent, the entire team was very helpful and transparent throughout my experience. I would definitely recommend nesto for anyone looking for a mortgage and I will strongly consider them for my next new one. The only reason I didn’t sign on with a switch to nesto is because my current lender decided to compete with their rates, making it easier for me to stay with my current lender instead of jumping through all of the remaining hoops required. Thanks for everyone’s help
12 juli 2023
Omdöme utan inbjudan
Svar från nesto mortgages
Thank you for sharing your excellent experience with nesto!
We truly appreciate your recommendation to others seeking a mortgage. Word-of-mouth referrals are invaluable to us, and we're honored that you trust us enough to recommend our services to your friends and family.
While we're sorry to hear that you didn't end up switching to nesto this time, we completely understand that sometimes circumstances change, and staying with your current lender made more sense for you at the moment. We're glad that your current lender stepped up to compete with our rates, showing that competition can benefit customers in making informed decisions.
Please know that we are here for you whenever you're ready to explore your options again. If there's anything else we can do for you or if you have any questions in the future, don't hesitate to reach out.
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