Excellent delivery from two lovely, polite lads, Bilal and Tommy. Set up the Arundel table and benches efficiently and carefully. Neptune quality is second to none..beautiful products.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We always receive a genuine welcome at Neptune Edgbaston and offered a welcome drink. It is our favourite Neptune store which is set on three levels and is arranged like a beautiful home. The staff a... Se mer
Came for our initial consultation with Michelle on 27/9/26. Store was excellent with very well laid out show rooms, which the website doesn’t do justice to. Store was immaculate with a much better ran... Se mer
Thrilled with my new kitchen - it’s honestly a dream! Lucy was incredible throughout the whole design process and genuinely made me feel like she was invested in making sure everything was per... Se mer
Företagsinformation
- Möbelaffär
- också i
- Butik med kökstillbehör
- Butik med vardagsrumsmöbler
- Inredningsarkitekt
- Möbelaccessoarer
- Trädgårdsmöbler
Om Neptune - Edgbaston
Skrivet av företaget
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Kontaktuppgifter
16-18 Harborne Road, Edgbaston, B15 3AA, Birmingham, West Midlands, Storbritannien
- 0121 437 4137
4,9
Utmärkt
172 omdömen
Ber kunder att lämna omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Exceptional friendly customer service
Exceptional friendly customer service. Thank you to the team at Birmingham Neptune.
4 februari 2024
Svar från Neptune - Edgbaston
Many thanks for your kind words and taking the time to review our store. We look forward to welcoming you back into store soon. Best wishes Sarah, Helen and the all the team.
Henley Oak Kitchen……..
Henley Oak Kitchen……..
Our beautiful Neptune Henley oak kitchen wouldn’t exist without many people. I would like to particularly thank the following: Lucy and the In-house team at Neptune Edgbaston, from the initial phone call enquiry, setting up the follow-up meeting with our dedicated kitchen designer and ensuring the final project was delivered on time and to our expectations. I have to say the Edgbaston store is superb, it was particularly helpful having all the kitchen options on-site making the decision process a lot easier.
To Jackie who did a fantastic job designing the kitchen and took on board the vision we had and incorporated everything we wanted. As they say, it is all in the detail and Jackie certainly delivered.
A huge thank you to John and the Neptune bespoke team in Swindon.
John has been amazing, from the initial meeting with the builders, managing the installation and finally to the final hand over. No question/query has been unanswered and no detail no matter how small has been ignored.
The bespoke team have certainly delivered, Some of the pieces you have created have been challenging, but the final product looks and Is fantastic, thank you.
And finally, but no means least to James and Liam, fitters extraordinaire. Their work was meticulous.
Would I recommend Neptune, yes I would without hesitation.
14 februari 2024
Omdöme utan inbjudan
Svar från Neptune - Edgbaston
Thank you for taking the time to write such a wonderful review and to include everyone that has been part of your project journey.
We have thoroughly enjoyed getting to know you and are delighted that you love your stunning Henley Oak kitchen. Many thanks again, from Jackie, Lucy and all the team at Neptune Edgbaston, and we look forward to welcoming you into store again soon.
Limited lifetime guarantee
We have a lifetime guarantee with our Neptune kitchen. The sink tap started dripping and we were sent a replacement cartridge but had to fit it ourselves. I think I would have expected this fitting to have been done by Neptune. However the tap doesn’t drip any more.
14 februari 2024
Svar från Neptune - Edgbaston
Hi Andrew, thank you for taking the time to write your review, we are pleased that your problem has been sorted swiftly. We apologise if the expectation for Neptune to fit it wasn't met. We always aim to provide the best support possible, and we appreciate your feedback as it helps us to improve our services. If you have any further queries, please don't hesitate to reach out.
Kind regards, The Edgbaston Store.
Svar från Neptune - Edgbaston
Many thanks for your review Thomas, we look forward to seeing you in store soon.
Brilliant all around
Brilliant all around - especially the Edgbaston team! Helen is super and really helpful
3 januari 2024
Svar från Neptune - Edgbaston
HI Aileen, Many thanks for your kind words and review of the store and the team. Looking forward to seeing you more in 2024 ! Best Wishes Helen and all at Edgbaston.
Great service delivered when stated and…
Great service delivered when stated and that was 3 months ago. ( we were are on back order)
25 december 2023
Svar från Neptune - Edgbaston
HI Peter, Many thanks for the review, we are glad your happy with the service. We look forward to seeing you again soon. Best Wishes Helen and the Edgbaston team.
Fantastic service in store
Fantastic service in store. Also extremely helpful and courteous delivery drivers. They really are just the best!
13 december 2023
Svar från Neptune - Edgbaston
Hi Victoria, many thanks for your kind words on the store and our drivers. We hope you are well and look forward to seeing you in store again soon.
Top quality with excellent customer service
We always enjoy the experience when go into the Edgbaston store. Excellent customer service, always friendly and ready and eager to help. We are over the moon with our kitchen and all the other pieces of furniture we have bought, beautiful quality and an amazing range of paint colours you can choose from allowing you to be adventurous when planning your rooms.
29 november 2023
Svar från Neptune - Edgbaston
Hi John and Maralyn. Many thanks for your review and kind words on the service you receive in store. Its always a pleasure, and always lovely to see you. We are so pleased that your happy with your kitchen and all your Neptune products. See you in store soon.
Best Wishes Sarah, Helen and all the team at Neptune Edgbaston.
Delivery men were amazing
The two men who delivered, Clint and Kiren, were amazing. Such gentleman. So professional and so helpful. They were amazing ambassadors for Neptune. I very much hope they get a special well done from you.
8 november 2023
Svar från Neptune - Edgbaston
Hello Lorraine, thank you ever so much for your review. We are so happy to hear your delivery was such a positive experience and will be sure to pass on your lovely feedback to the appropriate team. Warmest regards, Amy F
Svar från Neptune - Edgbaston
Thank you Clare for your review. We look forward to welcoming you into store again soon.
Good quality products well designed
Good quality products well designed. Staff very helpful and our experience was a good one - products available when we wanted them and the delivery team worked with us to deliver when we needed
11 oktober 2023
Svar från Neptune - Edgbaston
Many thanks for your review, so pleased you have had a good experience in the store. We look forward to welcoming you back into store soon. Best Wishes Sarah, Helen and the Edgbaston team.
Neptune high quality…
Neptune sell expensive high quality furniture not always available elsewhere so if that is what you want they are excellent
10 oktober 2023
Great service and advice from Daisy at…
Great service and advice from Daisy at Edgbaston shop.
Only thing that detracted was the delivery from DPD who are rude and took 2 attempts to delver. On both days I waited for them. I have made formal complaint to DPD . Neptune delivery staff are fantastic. Worlds apart!
27 september 2023
Svar från Neptune - Edgbaston
Hi Caron, Many thanks for your lovely review and kind words about Daisy. Apologies for the service from DPD we will also feedback to them on this also. Looking forward to welcoming you back into store soon. Best Wishes Sarah, Helen and the Edgbaston team.
Exceptional as always
Exceptional as always. Love the team at Edgbaston!
Haven’t had a bad experience with them or online. Always fantastic quality and the in store experience and experiences such as wreath making is always such a fun way to visit the store.
5 september 2023
Svar från Neptune - Edgbaston
Hi Richard, Many thanks for your review ,it is always lovely to see you in store and we look forward to seeing you again soon. :)
best wishes from all of us at Edgbaston.
Always friendly and extremely helpful
3 september 2023
Svar från Neptune - Edgbaston
Hi Christine, Many thanks for your review always happy to help. look forward to seeing you in store again soon. Best wishes Sarah and the team.
Excellent service
Excellent service, as always. Great design, friendly approachable staff.
29 augusti 2023
Svar från Neptune - Edgbaston
Hi Max, many thanks for your review, and many thanks for you r kind words on the service you receive in store. We look forward to welcoming you into store again soon. Best wishes from the Edgbaston team.
Fabulous visit to Neptune Edgebaston…
Fabulous visit to Neptune Edgebaston today. Such a stunning store and staff were super nice and helpful. I will be back ❤️
27 augusti 2023
Omdöme utan inbjudan
Svar från Neptune - Edgbaston
Dear Wendi, Many thanks for your lovely review and kind words about the team. We look forward to seeing you in store again soon. Kind regards from all of the team.
Friendly and thorough service through…
Friendly and thorough service through the whole procedure of buying a new kitchen. Designer was knowledgable and able to produce a design that met our requirements. Fitters were incredibly skilled and able to adapt on the spot where necessary to ensure a high quality job and the project manager had great communication throughout the fitting.
Very much enjoyed working with everyone and very happy with the quality kitchen we have purchased.
16 juli 2023
Svar från Neptune - Edgbaston
Hi Nicky, Many thanks for your review. We are so pleased that you very happy with your kitchen, from the designer the fitters, and the whole service we provided. We enjoyed creating your dream kitchen and wish you many happy times within it. Best wishes Sarah, Helen, the Kitchen team and all of us here at Neptune Edgbaston.
The staff were friendly and helpful…
The staff were friendly and helpful when needed. The Neptune brand and products are such good quality and have a very classy look and feel - love everything about the shop and shopping experience.
28 juli 2023
Svar från Neptune - Edgbaston
Hi Sally, Many thanks for your review and kind words on both the team and our store. We look forward to welcoming you back to store soon. Best wishes Helen and all of the Edgbaston team.
Beautiful Store
I made a last minute decision to take a little trip to Neptune Edgbaston. It’s such a warm homely welcome when you enter the showroom. It is laid out so beautiful it truly gives you inspiration. The staff are always so helpful, friendly and polite
29 juli 2023
Omdöme utan inbjudan
Svar från Neptune - Edgbaston
Hi Amanda, many thanks for your kind words on our store and the team, we look forward to welcoming you back to store soon.
Best wishes Helen.
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