Neptune - Edgbaston Omdömen 

Neptune Edgbaston is unfortunately not what it once was. Over the years I have visited this store on many occasions, always loved the interiors here and the staff have always been super engaging. However my last few visits over the last year have been a complete contrast! The staff are all new and I’m sorry to say it but they are just not the same calibre as before, no real greeting as you enter, no attempt to really communicate and see if they can help with anything and when you do ask them they certainly don’t have the same knowledge as before. The store also doesn’t seem as well stocked and on two occasions what I visited for they didn’t have! I fear for this store and worry it could close like Oka next door unless Neptune and its staff get their act together!

Had our home visit from Michelle this week. Was thorough with ideas already on how to make the space work better. Took her time to get the feel of the space and what we were looking to achieve

Excellent delivery from two lovely, polite lads, Bilal and Tommy. Set up the Arundel table and benches efficiently and carefully. Neptune quality is second to none..beautiful products.

We always receive a genuine welcome at Neptune Edgbaston and offered a welcome drink. It is our favourite Neptune store which is set on three levels and is arranged like a beautiful home. The staff are very friendly (we were served by Mo and Mary) and are always available and willing to help if needed for advice and assistance.
Can’t wait to visit again soon !

Thrilled with my new kitchen - it’s honestly a dream!

Lucy was incredible throughout the whole design process and genuinely made me feel like she was invested in making sure everything was perfect, right through to the installation.

Even the kitchen fitter said it’s the best-quality kitchen he’s ever installed! And I LOVE all the little details - especially the velvet-lined cutlery drawers!

Going with Neptune was only a small step up in price from DIY Kitchens, but the difference in quality feels so, so huge. It’s been an absolute joy, and I can’t wait to spend lots of time in it!

Wonderful space full of inspiration and calm. Very helpful staff and offered drinks and refreshments on this particular day. Signing up for their newsletter is highly recommended. My sister recommends the quality of the paint too. Thank you so much.

What a great store, the staff are fantastic and couldn’t be more helpful. It’s worth the journey as there is parking at the rear of the store, dogs are welcome and as we had travelled a long way they offered drinks for us and the dog and dog treats. Also as it’s one of Neptunes largest stores they carry the full range which the smaller stores can’t.
A big thank you to Michelle, Georgia and Karen.

Bought some artwork which is delightful but above all the atmosphere within the store as well as the kindness and professionalism of the staff was 10 out of 10. With thanks

Shopped in store.staff very helpful . Loving my purchase

Anore and Liam arrived on time after calling to let me know of their arrival time.
Very professional and courteous.
Excellent service all-round.
As always, Neptune products were high quality also.

This store is perfection. I wanted to purchase every item. Karen the sales advisor was brilliant, gave me every bit of information I needed and helped me with my order from start to finish. Thank you.

Fuss free return of an online order.

I’ve just finished the purchase journey for my new kitchen with Lucy at the Birmingham store, and the whole experience has been faultless.

She was responsive, detailed, thoughtful and, most importantly, never pushy. She was there when I needed her, incredibly helpful throughout, and gave me the space to come to my own conclusions, whilst being utterly knowledgeable and reassuring.

I couldn’t be more pleased, and I really can't speak highly enough of the whole experience. I’m so excited for the kitchen to be installed, and have no doubt that what I’m getting will be exceptional and made to last for years.

Great products, easy to order.
You know exactly what you are getting with Neptune. Top quality.

Purchased new dining room furniture and advice, service and quality of products exceeded expectations. TJ and Lucy at the Birmingham store helped throughout the order, delivery and after sales process. Highly recommend. Susan and Alan 👍

Another excellent service from Neptune , saw beautiful dinning chairs in the Edgbaston store , armed with measurements order them on line.
This store is amazing and make you feel as if it’s home from home , so friendly and welcoming - I only went in the buy paint !

My chairs arrive delivery staff so helpful , and friendly too - thank you .

We visited the beautiful Neptune store in Edgbaston, Birmingham. The friendly and knowledgeable staff advised us on furniture styles, finishes and colours. We purchased bar stools, the Arundel dining table and eight carvers. There was a super deal on the shingle painted Wardley chairs.

I always go to my local Neptune store in Edgbaston as the quality of the service is excellant along with the store layout and quality of the displayed merchandise and furniture . I am never disappointed and always leave with a purchase and lots of ideas for my home .
My recent trip I went in to purchase paint and came home to order 4 new dinning chairs ! .
The quality of service in store and on ordering on line was great with quick call from Swindon to arrange delivery .

Myself and my husband visited Neptune
On a Saturday morning. The ladies
Mo and Harpree were very welcoming.
Helping us in Every way possible. It was a pleasure to shop at the Edgbaston shop. We were even given a lovely cup of coffee. By the lovely ladies.
Thank-you so much.
Look forward to seeing you both again
KIm and John Barron. REDDITCH.

Gorgeous products and great service. Shout out to TJ at the Egbaston store who has been so helpful during a recent house project, she’s really helped us redesign part of our house, with creative ideas to achieve a result we absolutely love.