Neptune - Bath Omdömen 291

TrustScore 5 av 5

4,8

One Tram Yard, Walcot Street, BA1 5BD Bath, Somerset, GB


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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

On entering the shop I received a warm welcome and greeting from the staff member. I then looked round and was helped to pick up booklets and samples relevant to my room planning. That member also h... Se mer

Betygsatt 5 av 5 stjärnor

Kye and Callum arrived early (which was a good thing), were efficient and courteous, and carefully delivered four chairs down two narrow flights of stairs to the garden. The chairs themselves are stur... Se mer

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Betygsatt 5 av 5 stjärnor

The service from Neptune has been excellent - from the shop in Bath and the delivery guys Nev and Evan who were so helpful and friendly . They did a great job setting my table up and with information... Se mer

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Betygsatt 5 av 5 stjärnor

I attended an abstract landscape painting workshop hosted at Neptune Bath. I thoroughly enjoyed the whole event - Laura Richards the artist was so friendly, she put everyone at ease and was so encoura... Se mer

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Företagsinformation

  1. Möbelaffär
  2. Möbelaccessoarer
  3. Trädgårdsmöbler
  4. Inredningsarkitekt
  5. Butik med kökstillbehör
  6. Butik med vardagsrumsmöbler

Om Neptune - Bath

Skrivet av företaget

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


Kontaktuppgifter

  • One Tram Yard, Walcot Street, BA1 5BD, Bath, Somerset, Storbritannien

  • 01225 465301

4,8

Utmärkt

TrustScore 5 av 5

291 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

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Betygsatt 5 av 5 stjärnor

Beautifully made dinner set (bowlsey)

Beautifully made dinner set (bowlsey)
packaged perfectly no breakages arrived on time good communication throughout
Love Neptune - can be pricy but worth it as great quality and service

29 september 2023
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Svar från Neptune - Bath

Dear Sarah, Dear Alison, Thank you for taking the time to leave a lovely review. We are delighted to hear you are enjoying your dinner set. We look forward to welcoming you back in the near future. Best wishes Victoria

Betygsatt 5 av 5 stjärnor

A great store to shop in

A great store to shop in. First rate products and efficient delivery systems

25 september 2023
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Svar från Neptune - Bath

Hi John, thank you so much for taking the time to leave us your thoughts, we really appreciate it. We look forward to seeing you again! Best Wishes - Ellie.

Betygsatt 5 av 5 stjärnor

Excellent service

Excellent service
Very helpful

27 september 2023
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Svar från Neptune - Bath

Thank you so much for your review - we are really pleased you've had a great experience!

Betygsatt 5 av 5 stjärnor

Home Design Mood Board Workshop

We attended the Mood Board session and it was fantastic! The staff were so friendly and helpful. Nothing was too much trouble and it was so interesting and informative to get their professional interior design advice and suggestions. The session was relaxed and informal and there was no hard sell of Neptune products or services, just a lovely time with a group of like-minded people. We will definitely attend further events hosted by Neptune Bath!

14 september 2023
Omdöme utan inbjudan
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Svar från Neptune - Bath

Hi Victoria, this is such lovely feedback about our mood board event, thank you. We really enjoyed hosting it and look forward to welcoming you back soon. Have a great day - Ellie.

Betygsatt 5 av 5 stjärnor

Seasonal colour and style workshop

A really informative and thought provoking workshop. Great tips and lovely to have the opportunity to get specific advice at the end. Many thanks

20 september 2023
Omdöme utan inbjudan
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Svar från Neptune - Bath

Hi Kate, thanks so much for letting us know how much you enjoyed the workshop, we loved hosting it! We hope to see you at more events soon! Best Wishes - Ellie and the Neptune Bath Team.

Betygsatt 5 av 5 stjärnor

What a Fantastic Experience

What a Fantastic Experience, we (The Cork and Truckle) were lucky enough to be invited to the Neptune Summer Market as a seller of Snowdonia Cheese. We had a fantastic time meeting new customers, making some great sales and gaining some valuable exposure as a small independent business. The market was expertly arranged by Maisie who provided great communication and support though out, we were always made to feel very welcome and the entire experience left everyone we spoke to, feeling good and very positive. We learnt a lot about Neptune and the excellent products they offer as well, so well done on an excellent market, we will be back.

2 september 2023
Omdöme utan inbjudan
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Svar från Neptune - Bath

Hello Bill, thanks so much for taking the time to let us know your thoughts. You were a pleasure to have in the store, and we had such great feedback from our customers about your products. We look forward to welcoming you back soon! Best Wishes - Ellie and all the Neptune Team.

Betygsatt 5 av 5 stjärnor

Moodboard workshop was fantastic fun and value

Attended a 2-hour workshop on creating a "moodboard" as an aide-memoire for design ideas for a room to be decorated/furnished. What a win-win this workshop was! I had few ideas about how to decorate our new-build flat but in 2 hours with 3 staff in attendance I (and 6 others) got advice and suggestions on paint colours, flooring, rugs, curtains, furnishings... and was given samples and paint to model it all on a take-home Moodboard. Plus, had lovely coffee and biscuits, lots of laughs, and concrete ideas for making my new home lovely. All for £10! Wow. For Neptune of course - they got 7 of us pouring over their catalogues, paints, fabrics etc. etc. and almost certainly all of us will purchase from the store now. The £10 is refundable if we buy anything... but I suspect I shall be spending LOADS more than that. Thank you ladies for a super morning, and top notch customer service.

14 september 2023
Omdöme utan inbjudan
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Svar från Neptune - Bath

Hi Virginina, wow, thank you! This review really made me smile. We really enjoy how interactive the mood board workshops are and we are so pleased you took so much from it. We can't wait to help you further with your project and look forward to seeing you again in store soon. Best Wishes - Ellie.

Betygsatt 5 av 5 stjärnor

Great quality product

Great quality product, excellent customer service and prompt and professional delivery. All-round excellence!

12 september 2023
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Svar från Neptune - Bath

Hi Jane, thank you for sending this review into us, it's really appreciated. We are so pleased you've had a great experience. We look forward to seeing you soon. Best Wishes - Ellie.

Betygsatt 5 av 5 stjärnor

Summer Market Seller

What a positive weekend we enjoyed selling Brax to all the lovely Neptune customers in the fabulous Bath store.
Maisie organised the market so well with good communication and unflappable ease and all the stalls complimented eachother. Annabel was a star seller, encoraging shoppers to try clothes on , taste everything and buy! Looking forward to hopefuully another one in the Spring.

2 september 2023
Omdöme utan inbjudan
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Svar från Neptune - Bath

Hi Anne-Lydia, thank you for leaving your thoughts and perspective as one of our lovely sellers. We really enjoyed having Brax and what a wonderful array of clothing you had for our customers to try. Thank you for mentioning Maisie and Annabel, I will be sure to pass this on and I know they will be so thrilled to read. Best Wishes - Ellie.

Betygsatt 5 av 5 stjärnor

I had a lovely morning at Neptune…

I had a lovely morning at Neptune browsing through the wonderful array of items on offer. Such a great selection of clothing, artisan products and food on offer.

3 september 2023
Omdöme utan inbjudan
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Svar från Neptune - Bath

Hi there. This was a lovely review to read, thank you. We really enjoyed hosting the Market and are pleased you enjoyed browsing both Neptune and the Market Stalls. Have a wonderful day! - Ellie.

Betygsatt 5 av 5 stjärnor

Summer Market showcase

The Summer Market was just the experience I was hoping for - showcasing some beautiful local products in the gorgeous surroundings of the Neptune store. The rum tasting was delicious and made buying everything following that a little more relaxed!
Well done Maisie and the team. Can't wait for the Christmas one!

3 september 2023
Omdöme utan inbjudan
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Svar från Neptune - Bath

Hello Sue, thank you for sharing your thoughts. This is exactly the experience we wanted to provide, so I am really pleased you enjoyed it! See you at the next one. Best Wishes - Ellie and the Neptune Bath Team.

Betygsatt 5 av 5 stjärnor

Everything is great quality package…

Everything is great quality, packaged very well and delivery was on time so expect my wife will order more soon

5 september 2023
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Svar från Neptune - Bath

Hi there, thank you for the review! Really pleased you both had a great experience, and we look forward to welcoming you back. Have a wonderful day - Ellie and the Bath Team.

Betygsatt 5 av 5 stjärnor

Summer Market

We were one of the exhibitors at the Summer market and had the most wonderful weekend meeting all Neptune's lovely customers (and their dogs!) and all the Neptune staff who are absolutely stellar. Maisie organised everything beautifully. It was such a fab experience and we're so hoping you decide to repeat it at Christmas!

2 september 2023
Omdöme utan inbjudan
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Svar från Neptune - Bath

Hi Tora, what a lovely review, and so nice that you chose to tell us your thoughts from an exhibitor perspective. We really look forward to running the next one! Have a great day - Ellie and the Neptune Bath Team.

Betygsatt 5 av 5 stjärnor

Such a wonderful experience

Such a wonderful experience! The staff were so very helpful, super friendly and knowledgeable. Will be back!

2 september 2023
Omdöme utan inbjudan
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Svar från Neptune - Bath

Thank you for sharing your thoughts Zoi, it's great to hear you had a wonderful experience with us, we can't wait to welcome you back soon! Ellie and the Neptune Bath Team.

Betygsatt 5 av 5 stjärnor

I am a regular at Bath Neptune

I am a regular at Bath Neptune, I love everything! Your staff are always helpful, particularly Annabel who has a great sense of style, she has helped me with two rooms at home and is always spot on with her advice. I was at the Sunday Market at on 3 September and up she popped again, full of smiles and guidance as to which small businesses were there.

3 september 2023
Omdöme utan inbjudan
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Svar från Neptune - Bath

Hi Sarah, thank you so much for taking your time writing this, and mentioning Annabel whom I'm sure will be elated. We are so pleased you enjoyed the market! We had a wonderful weekend hosting and are looking forward to the next one. Have a great day - Ellie and the Neptune Bath Team.

Betygsatt 5 av 5 stjärnor

What a delightful store

What a delightful store the Bath one is. Light airy, beautifully laid out. Fabulous products and delicious cafe attached. Beautiful outside seating area to boot.

Annabel Chapman helped us navigate the sofas, materials and furniture - what a joy she was. So knowledgeable, helpful and full of joy. We came away enthused and inspired.

3 september 2023
Omdöme utan inbjudan
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Svar från Neptune - Bath

Hi Emma, wow, this really put a smile on my face. What a lovely review and testimonial of Annabel, I'm sure she will be thrilled to read this, as I was. We can't wait to welcome you back! Ellie and the Neptune Bath Team.

Betygsatt 4 av 5 stjärnor

I love Neptune and buy lots of products…

I love Neptune and buy lots of products from them. Their customer service is second to none and delivery staff always really helpful

3 september 2023
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Svar från Neptune - Bath

Hi Julia, thank you for leaving this review and your kind words. Do let us know if we can do anything to achieve 5* going forward as we always welcome feedback and want to give a 5* experience. Best Wishes - Ellie.

Betygsatt 4 av 5 stjärnor

A lovely idea

A lovely idea and we bought candles and cheese from the market and a cup from Neptune. My feedback if you wanted to improve anything:
- Ticket said 9.30 but store/event didn’t open until 10am on Sunday
- No one checked our ticket which was fine but would have been nice if ticket holders got a little goody bay or gift?
- We LOVE Neptune but not sure the Neptune side of the event was capitalised? Maybe we missed something
But overall it was lovely and if you do a Christmas version we will be back!

3 september 2023
Omdöme utan inbjudan
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Svar från Neptune - Bath

Hi Helen, thank you for your feedback. This is our first Summer Market so we appreciate the comments, and note the time on the Eventbrite ticket and opening times. The idea of our Summer Market was to bring a nice experience to our customers, old and new. We also wanted to give local businesses an opportunity to thrive and therefore were focused on this first and foremost.
Keep an eye out for the next one, as we are currently planning this in!
Have a great day - Ellie and the Neptune Bath Team.

Betygsatt 5 av 5 stjärnor

Amazing summer market at Neptune Bath

Amazing summer market at Neptune Bath, great products, friendly staff.

2 september 2023
Omdöme utan inbjudan
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Svar från Neptune - Bath

Hi Jenny, thank you so much for leaving us a review, I'm really pleased you enjoyed our Summer Market. Keep an eye out for our Christmas Market! Best Wishes - Neptune Bath.

Betygsatt 1 av 5 stjärnor

Arrived at 9.30 at the time we booked…

Arrived at 9.30 at the time we booked to find nothing ready. Thought we would have a coffee and wait for everything to get set up and although it looked very open was told very sharply by a member of the cafe staff they weren’t open until 10

If you advertise an event to start at 9.30 then it should be ready

2 september 2023
Omdöme utan inbjudan
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Svar från Neptune - Bath

Hi Julie. Thank you for your feedback. We responded to your initial email regarding this on Saturday and take your comments on board. Do let us know if you need to talk to us further. Thank you - Neptune Bath.

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