The staff at the Shrewsbury branch are always very helpful and friendly and know their products. I trust their products and can say with confidence to my massage clients that I use Neal's Yard. The 'W... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
i love the products, but not the sycophantic assistant, paying more attention to male customers than female. I have used Neals Yard since I had to get a train from Yorkshire to London Covent Garde... Se mer
Beautiful fresh natural oils I burn in my classroom- pupils love it, parents love it and the cleaners tell me they look forward to coming in - ‘it makes my work easy it’s like a spa in here I love cle... Se mer
Företaget har svarat
I purchased the Bee Lovely All Over Balm and it is lovely. Like some of the other customers, I use a very small amount of this on my face at night. It is super soothing and nourishing. The fragrance... Se mer
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Företagsinformation
Skrivet av företaget
Pioneers in natural & organic skincare & wellbeing since 1981 | Ethical | Sustainable | Award winning | Global | Independent
Kontaktuppgifter
Storbritannien
- www.nealsyardremedies.com
4,7
Utmärkt
3 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Neal's Yard Remedies
Thank you for your wonderful feedback! We're so pleased to hear that your order arrived quickly and was nicely packaged, and that you are happy with our product.
With best regards
NYR Team
Parcel packaged securely
Parcel packaged securely - items received in pristine condition thank you. So important these days….
10 september 2026
Svar från Neal's Yard Remedies
We're so pleased to hear that your parcel arrived securely packaged. Thank you for your wonderful feedback.
With best regards
NYR Team
Very poor service
Very poor service
My package never arrived it took 3 days for a reply
The parcel was damaged do they say and I’m still waiting for my refund to clear on my card
Things I ordered were for a present cause I couldn’t get out to get them very disappointed service
I have purchased from you over the counter for years once you get the product it’s good but ordering on line no
10 september 2026
Svar från Neal's Yard Remedies
We genuinely regret the frustration and disappointment our online service has caused, especially given your long-standing support in-store.
We understand how crucial it is for gifts to arrive safely and on time, and we are truly sorry that your recent experience fell short.
We are actively reviewing our processes to prevent such issues with damaged parcels and delayed refunds from happening again. Your feedback is invaluable as we work to improve our online ordering system.
With best regards
NYR Team
Amazing baby and mother gift
Amazing baby and mother gift, excellent value for money and the freebie of the baby sleep mist is amazing. Very fast delivery. I would recommend this.
10 september 2026
Svar från Neal's Yard Remedies
We're so happy to hear you found our baby and mother gift to be excellent value and that you loved the baby sleep mist!
We're also delighted to know you received your order so quickly. Thank you for your wonderful recommendation.
With best regards
NYR Team
Svar från Neal's Yard Remedies
We appreciate you choosing us for your Christmas presents! We hope the recipients enjoy them.
With best regards
NYR Team
Svar från Neal's Yard Remedies
Thank you for your wonderful feedback! We are so pleased to hear you are happy with your product and had an efficient delivery.
With best regards
NYR Team
Lovely products
10 september 2026
Svar från Neal's Yard Remedies
Thank you so much for the review.
With best regards
NYR Team
Haven’t got it yet dreadful service no…
Haven’t got it yet dreadful service no updates ans taking ages
9 september 2026
Svar från Neal's Yard Remedies
Many thanks for your review - I have asked our Customer Service team to look into this for you, and can see that your order was delivered on 11th September. Can you please get in contact with our Customer Service Team directly if you still believe your parcel has not been delivered?
With best regards
NYR Team
I love these products.
I love these products.
I make my own mixes with massage oil and essential oils
The aromas are just lovely. My daughter has just had a baby and she is using some of the products too.
24 augusti 2026
Svar från Neal's Yard Remedies
We're so happy to hear how much you love our products and enjoy creating your own mixes!
It's wonderful that your daughter is also finding them beneficial for her and her new baby.
With best regards
NYR Team
Beautiful mum and baby box
8 september 2026
Svar från Neal's Yard Remedies
We are so glad you found the mum and baby box beautiful. We truly appreciate your kind words.
With best regards
NYR Team
Svar från Neal's Yard Remedies
So pleased you love the fragrance, thanks for taking the time to leave us a review.
With best regards
NYR Team
This is my first online purchase with…
This is my first online purchase with Neals Yard, though I have been a fan since the 80s,when I purchased a jar of nourishing cream in a traditional pharmacy in Halesowen. It arrived promptly and it was a real pleasure to open. What a treat!!
10 september 2026
Svar från Neal's Yard Remedies
We are so delighted to hear you've been a fan since the 80s and that your first online purchase was such a pleasant experience! It's wonderful to know it felt like a real treat.
With best regards
NYR Team
Beautiful fresh natural oils I burn in…
Beautiful fresh natural oils I burn in my classroom- pupils love it, parents love it and the cleaners tell me they look forward to coming in - ‘it makes my work easy it’s like a spa in here I love cleaning your room!’ I always show the box and bottle - tell everyone about the other body and bath products I use. Make lovely gifts for birthdays and Christmas! Had a lovely experience in the Glasgow store 2 wks ago was in getting more hand sanitiser which is amazing- and the assistant offered me a green tea whilst I shopped little did she know I had just said goodbye to my daughter at Central Station as she lives in London and I could have cried at her care and kindness! Very special member of staff I felt very loved
5 september 2026
Svar från Neal's Yard Remedies
We are so delighted to hear about your wonderful experience with our natural oils and how they've created such a positive atmosphere in your classroom!
It's truly heartwarming to know that our products bring joy to your pupils, parents, and even the cleaning staff. We also appreciate you sharing your positive experiences with our other body and bath products and recommending them as gifts.
We're especially touched by your kind words about our team member in the Glasgow store. We understand that saying goodbye to loved ones can be difficult, and we're glad that our team's kindness and care provided a moment of comfort during that time. We truly value creating a welcoming and supportive environment for all our customers. Thank you for sharing such a special and positive review with us.
With best regards
NYR Team
Lovely products, pricey, failed delivery.
I very much like their products and wanted to buy one directly to remember someone who passed away recently.
Unfortunately it never arrived because they use Evri as a courier and I've personally had them lie about delivery attempts, destroyed parcels and failed to deliver parcels. Although not a reflection of the product, it is a reflection on the company for selecting an unreliable and untrustworthy courier and causing distress/disappointment to their customers.
I have bought their products from the supermarket and like them despite their very high cost. I can't get the item I wanted at the supermarket though.
I gave up waiting for the products and they gave me a refund.
9 september 2026
Svar från Neal's Yard Remedies
We are truly sorry to hear about the difficulties you experienced with your recent order, especially given the sentimental value it held for you.
We understand how frustrating it is when a delivery doesn't go as planned, and we appreciate you bringing your concerns about our courier choice to our attention. We are actively reviewing our delivery partners to ensure a more reliable service for all our customers. We value your feedback and are committed to improving our processes.
With best regards
NYR Team
Brilliant
Billiant. Quick delivery, beautifully packed, lovely delights inside! Very pleased.
9 september 2026
Svar från Neal's Yard Remedies
We're absolutely thrilled to hear how pleased you are with your recent order! It's wonderful to know that the delivery was quick. Thank you for your brilliant feedback!
With best regards
NYR Team
Svar från Neal's Yard Remedies
We are happy to hear you enjoy our products. We understand your frustration regarding the delivery time and are actively working to improve our shipping efficiency.
With best regards
NYR Team
The products have not arrived
The products have not arrived. I sent a complaint amd have had no response. Seems like a company i can no longer recommend at all.
10 september 2026
Svar från Neal's Yard Remedies
Thank you for your review - I am sorry to hear that your order has not arrived. I can see that since leaving your review, our Customer Service team have been in direct contact with you and are finding a resolution for you.
With best regards
NYR Team
Neals Yard is my affordable treat
I always treat myself to Neals Yard products. I love the aromatic bath foam (like a spa) and seaweed and arnica shower foam..smells gorgeous and like it’s really good for you! I think the products are reasonably priced but they always feel like such a treat!
25 maj 2026
Svar från Neal's Yard Remedies
We're so happy to hear that you love treating yourself to our products! It's wonderful to know that our bath and shower foams create such a luxurious and beneficial experience for you. Thank you for your lovely feedback!
With best regards
NYR Team
I have been a huge fan of and regular…
I have been a huge fan of and regular shopper at Neal's yard for all of my adult life, the products are gorgeous, and the smell of the shop is second to none! I have always been served by delightful, friendly and very knowledgeable members of staff. It is such a pleasure to visit the shop which is just around the corner from where I work, I pop in regularly and always will do, I'm a big fan of a number of your products and always return for more when I start to run out. Full marks from me for everything, for the shop, the staff and the products!
10 september 2026
Svar från Neal's Yard Remedies
We are so delighted to hear about your wonderful experiences with us! It's truly heartwarming to know that you appreciate our products, the ambiance of our shop, and the service provided by our knowledgeable team. We look forward to your continued visits.
With best regards
NYR Team
Svar från Neal's Yard Remedies
Thank you for your wonderful feedback! We are so pleased to hear you are happy with your choice and that your delivery was quick. We appreciate you taking the time to share your positive experience.
With best regards
NYR Team
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