The staff at the Shrewsbury branch are always very helpful and friendly and know their products. I trust their products and can say with confidence to my massage clients that I use Neal's Yard. The 'W... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
i love the products, but not the sycophantic assistant, paying more attention to male customers than female. I have used Neals Yard since I had to get a train from Yorkshire to London Covent Garde... Se mer
Beautiful fresh natural oils I burn in my classroom- pupils love it, parents love it and the cleaners tell me they look forward to coming in - ‘it makes my work easy it’s like a spa in here I love cle... Se mer
Företaget har svarat
I purchased the Bee Lovely All Over Balm and it is lovely. Like some of the other customers, I use a very small amount of this on my face at night. It is super soothing and nourishing. The fragrance... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Pioneers in natural & organic skincare & wellbeing since 1981 | Ethical | Sustainable | Award winning | Global | Independent
Kontaktuppgifter
Storbritannien
- www.nealsyardremedies.com
4,7
Utmärkt
3 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I like the Neals yard range and have…
I like the Neals yard range and have never been disappointed with products I have tried.
10 september 2026
Svar från Neal's Yard Remedies
Thank you for your wonderful feedback! We are so pleased to hear that you consistently enjoy our range and have been happy with everything you've tried.
With best regards
NYR Team
Unacceptable customer service.
Please refer to my previous message to your Customer Services department.
My complaint was dealt with by a dismissive corporate reply which shows complete contempt to your customers.
Your products are good but no better than some of your competitors.
Customer service is important in a competitive industry and your company falls well below the required standard.
Please remove my details from your records.
I do not wish to deal with you any further.
9 september 2026
Svar från Neal's Yard Remedies
We are truly sorry to hear about your frustrating experience with our customer service and the feeling that your previous complaint was not handled with the care we aim for.
We understand your concerns about our service standards in a competitive market. We are taking your feedback seriously as we continuously work to improve our customer interactions and ensure everyone feels valued. I note our Customer Care Team have been in contact with you directly.
With best regards
NYR Team
Amazing helpful Staff who can’t do…
Amazing helpful Staff who can’t do enough to help and lovely products at the Victoria station Neals yard store
10 september 2026
Svar från Neal's Yard Remedies
Thank you for your wonderful feedback! We are so pleased to hear that our staff at the Victoria Station store were so helpful and that you love our products.
With best regards
NYR Team
The packaging material was quite messy…
The packaging material was quite messy and all products had to be cleaned prior to gifting, including 3 items in box.
Otherwise very happy with products and prompt delivery
10 september 2026
Svar från Neal's Yard Remedies
We appreciate your feedback and are sorry the packaging was messy. We're glad you liked the products and prompt delivery. We'll review our packaging process to prevent this in the future.
With best regards
NYR Team
Really helpful customer service and the…
Really helpful customer service and the choice of products they suggested is really good and helpful.
10 september 2026
Svar från Neal's Yard Remedies
We are so pleased to hear that you found our customer service helpful and that our product suggestions were beneficial. Thank you for your wonderful feedback!
With best regards
NYR Team
Super Geranium and Mint hand cream
Super Geranium and Mint hand cream, have used for years and it not only smells divine but it’s easily absorbed and leaves hands feeling soft and smelling sweet.
A little goes a long way…
31 augusti 2026
Svar från Neal's Yard Remedies
We are so pleased to hear how much you love our Geranium and Mint hand cream! It's wonderful to know it leaves your hands feeling soft and smelling sweet. Thank you for your lovely feedback.
With best regards
NYR Team
Svar från Neal's Yard Remedies
We are so happy to hear you enjoyed our products, packaging, and fast delivery! Thank you for your wonderful feedback.
With best regards
NYR Team
Always lovely products
Always lovely products, easy to shop, and they are delivered in beautiful boxes.
9 september 2026
Svar från Neal's Yard Remedies
Thank you for your wonderful feedback! We are so pleased to hear you enjoy our products, find shopping with us easy, and appreciate our beautiful packaging.
With best regards
NYR Team
Svar från Neal's Yard Remedies
Thank you for your wonderful feedback!
With best regards
NYR Team
Svar från Neal's Yard Remedies
Thank you for your wonderful feedback!
With best regards
NYR Team
The packaging is always secure and…
The packaging is always secure and delivered safely. The aromatic massage oil is an essential part of my treatment, absolutely love it!
9 september 2026
Svar från Neal's Yard Remedies
Thank you for your wonderful feedback!
With best regards
NYR Team
Good value from the recent sale
Good value from the recent sale, and speedy, efficient & well-packaged delivery.
9 september 2026
Svar från Neal's Yard Remedies
Thank you for your wonderful feedback!
With best regards
NYR Team
Svar från Neal's Yard Remedies
Thank you for your wonderful feedback!
With best regards
NYR Team
Svar från Neal's Yard Remedies
Thank you for your wonderful feedback!
With best regards
NYR Team
It’s been over 10 days and I still…
It’s been over 10 days and I still haven’t received my products. They Maybe should consider using a different delivery service other than EVRI. If they get here I will happily post that they are the best products on the market
9 september 2026
Svar från Neal's Yard Remedies
Thanks for your review, firstly I am very sorry that you have experienced a delay in receiving your products.
We cannot see that you have been in touch with our Customer Service team - so we have just reached out to you directly to check the latest status and see how we can help you further. Please accept our apologies for the delay you have experienced.
With best wishes
NYR Team
I got my delivery within the time…
I got my delivery within the time stated. The items are a gift for a friend.
9 september 2026
Svar från Neal's Yard Remedies
Thank you for your wonderful feedback!
With best regards
NYR Team
Svar från Neal's Yard Remedies
Thank you for your wonderful feedback!
With best regards
NYR Team
Svar från Neal's Yard Remedies
Thank you for your wonderful feedback!
With best regards
NYR Team
Delivery was quick and items well…
Delivery was quick and items well packaged.
Unfortunately the Hand Soap and Hand Lotion, although the same scent, had different style labels. As the set was meant to be part of a gift, the pair didnt sit together and I have had to get another option.
9 september 2026
Svar från Neal's Yard Remedies
We appreciate you sharing your feedback regarding the hand soap and lotion. We understand your disappointment that the labels didn't match, especially since it was intended as a gift.
We are reviewing our packaging process to ensure consistency for our customers.
With best wishes
NYR Team
Wonderful fragrance of orange/ geranium
These gifts make splendid presents especially hand wash geranium/ orange followed closely by the same fragrance shower gel. Only a little gel is needed to go a long way with a sponge so it lasts. Bee gel is becoming popular too. We survive if bees do.
9 september 2026
Svar från Neal's Yard Remedies
Thank you for your wonderful feedback!
With best regards
NYR Team
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