Nottingham City Transport Omdömen 

I am very disappointed by nctx service. If the time is showing 16.47 bus should wait till 16.47 i was at qmc bust stop crossing the road to catch 35 number bus and while i was crossing the road time was 16.43 there was 4 minutes left, and by the time i crossed the road the bus left the bus stop. Driver should wait for 4 minutes i missed my bus and to catch another 35 number I've to wait 20 minutes here. It is daily story and the point is there is no frequency as such. On the bus there is slogan "EVERY 12 MINUTES BUS" and the reality is there is no bus every 12 minutes. One has to wait at least 20 to 25 minutes to catch another bus. I'm using pass for the bus before some time the price was £60 per months now it is £70 pound and passenger can't even expect the bus to wait for its time. Third class service. At times the driver use the bus as sports car use his break like he is doing drift with the bus. I was about to fall down yesterday and this is too much now. I am very very disappointed.

App is not working!!!! 68/69 bus always late!!! Timetable show bus leaving at 5:25 app showed me the bus in the bus stop when it was leaving!!!! All day ticket to throw away, fix it one day.

Have always been a frequent user of the NCT buses and until this year I have not really had any issues. I have to get on the bus at a certain time to arrive at work and then to arrive at my childcare setting in a particular time frame and the 45s are never on time at all. Made a complaint to which I was advised I had received an “apology” response (which never actually came through to my email) and I was basically told that nothing will change because the roads are basically too busy for the buses. Absolutely ridiculous reason- how does the rest of the world be on time to places when the public transport get their own lanes for most Nottinghamshire roads? I was already told by an actual bus driver that the issues are not having enough drivers, therefore better planning/scheduling and back up plans need to be put into place. Consistent lateness at work puts people at risk of loosing their jobs, and some people have no other choice but to use public transport. There was no offer of compensation for late childcare fees or anything. Really not impressed and feel as though the NCT need a whole revamp, to be as reliable as they were for the last 12 years.

Always very poor when returning from city ground. And understand why they have a poor rating

Horrendously bad at arriving even slightly when it is supposed to. Numerous no shows and no sense of urgency. Just now, no bus for over 40 minutes with three missed schedules. Grossly unprofessional in many regards. Do not take if you need it for work.

Not reliable.
Buses are often late or don't arrive at all.
5* for drivers being nice most of the time
4* for cleanliness
2* for being on time
2* for keeping to the time schedule
1* for not arriving (in the past 3 weeks ist 50% chance the bus won't arrive)

This is not my first review here. Despite the bad reviews from many people, this service is getting worse. The price is up, but the service is worse than ever before after finishing a 12 hr shift all you want to do is get home but not according to NCTX, they buses are most of the time late, and today I have to wait 45 minutes for my bus wow well accomplished

Your safety for your passengers on your buses is rubbish if you think kids throwing rubbish at other passengers is exceptable. Be careful if your on the 35 bus route leaving bulwell.

I use the number 9 and 10 buses. After 6pm buses only run every hour. The buses are regularly late or don't run at all. There is no electronic display at the bus stops on Loughborough Road and Rectory Road in West Bridgford to show if a bus is delayed. The bus drivers are often rude. I have submitted online web forms to Nottingham City Transport through the 'contact us' section on their website to complain but I haven't received a response. So I emailed bus users.org and they told me to forward copies of the online forms I sent to Nottingham City Transport to them within 3 weeks otherwise could not process the complaint. Makes no sense, and what did they do with the original complaints through their website? It is a terrible bus service and terrible customer service.

Seen a lot of bad reviews but in my experience I'm always charged the right fare, the buses are always on time, the drivers are usually friendly, and it is the best and most economical way to move around the city. Nottingham would be a different city if it wasn't for brilliant public transport system.

NCT bus service has such poor service. The bus operators will drive cross you saying there bus is full. I went to catch the 45 bus to work one morning, the driver was waving the bus is full however, he had a passenger that need to get off the bus at the stop i was waiting at. The driver stopped little ways pass the bus stop so i went to get on the bus after the passenger exit the bus. I got on the bus tapped my pass and proceeded to take a seat as there were multiple empty seats. the driver calls me back and says he cannot take me because the bus is full. FULL where, i see empty seats as i'm not blind. lets not forget that a passenger just exit the bus too. The bus driver asked me to get off the bus and wait for the next bus which made me late to work. I pay the NCT way tooo much money each month for the not so good service. At the time of this experience i was paying NCT £130.00 a month 1 adult pass and my two kids bus passes. Month later guess what the price on bus passes has gone up my 3 passes now cost me £140.00 a month. The NCT has the nerve to be calling themselves one of Britain leading service in the UK, that is a lie they are not leading nothing. BBC needs to be updated.

Most the time buses are fine and drivers are friendly, what i dont like is the fact they charge the wrong fare more than once, i email them and both times never get a response. It may not mean anything to you guys but to some charging me 9 pound for day adult day ticket is ridiculous.

These buses not good at all you put the fares up and still reducing services at peak times why all people want to do is get home from work but no we after stand around 30 mins for a bus

I want to say a BIG THANK YOU to the Ruddington route 10 bus driver Turner and his colleagues, who reunited me with my shopping bag today which I carelessly left on the bus on the way home from Nottingham. They were very helpful and went above and beyond to help me. Thank you 🙏 (thank you also to the passenger who handed it in). Nottingham bus company have some great drivers.

“I am writing to express my concern about the way your bus drivers traverse over speed humps, particularly on non-main roads. As a passenger, I find it extremely uncomfortable, like riding a horse, due to the jolting and unstable sensation. Not only is it unpleasant, but it also poses a potential safety risk for passengers who may lose balance, or worse, fall while standing or sitting on the bus. I want to emphasize that I am not blaming the drivers entirely for this issue. I believe that the road engineers who design these speed humps for non-main roads and the decision-makers who choose to use double-decker buses have contributed to the problem. The latter adds to the impact and discomfort for passengers riding on the upper deck, and I invite you to imagine the excruciating experience for someone with a slipped disk. I hope you have not experienced discomfort like this since you may be able to afford a fancy car. Nonetheless, when it comes to comfort and general safety, it is important to prioritize the needs of passengers and take action to mitigate the impact of speed humps and other issues for all bus travel.”

Bus driver refused me number 40 at 10:58am because there was 1 pushchair and the women didn't want to move to the other side so I could fit my pushchair in with my autistic son that dint walk in, made me wait for another bus because there was 1 pother pushchair and iw as u ables to collapse mine because he didn't want the women to move

Was out taking my family for a treat. I had no problem with my child using an Adult bus pass on the other 2 buses we caught today untill going back from Lady Bay. No.50 bus driver said "You shouldn't be using an Adult bus pass for a child it's fraud. I said " I forgot to top up my childs bus pass". The driver did let us stay on the bus. I over heard the driver radio into the company & told them. The Driver did give me a child ticket to use instead but after that i decided to take the taxi from the city.
I remember as i were growing up some children getting on the bus paying child fares when they were over the age of a child. So a child can't use a adult bus pass?!. The company should be glad about the extra cash they got when i brought the Adult bus pass in the 1st place. Today i went the extra mile in buying a Mobile Adult ticket for myself. So they had 2 adult fares today instead of a child & adult fare. Normally they are good company but sometimes they can let you down

Extremely rude drivers. One time I asked for under 19 to strelley please, driver didn’t say a word, programmed his computer thing to charge for ticket, when the price came on the contactless reader, I waited about a second in case the driver had made a mistake (always done this with other bus companies and never has been a problem) then I went to tap my card to then be yelled at that it wasn’t the right price and to “be patient”. Also to note there were no prices displayed on the bus for an under 19 so couldn’t compare the price from that either. I’ve only ever come across a nice driver twice using notts city transport buses after using the buses for years! Appalling service. I only use them because I have no choice. Get on a trentbarton bus when you can there a bit more expensive but you don’t get treated like sh!t and 99% of drivers are really nice.

Bus route 53 is shocking most days especially in the mornings. Buses not turning up, leaving bus stops 15 minutes early etc… Company needs to realise that people are paying for their services for a reason - like getting to work so they can pay for the bus ticket prices.

Absolute rubbish excuse of a company. Buses always late and packed, very rude drivers and often unclean and untidy.

VERY EXPENSIVE!

Friggin hope this bus service goes bust!!!

Come on people walk, use own transport such as scooters and cycles and put them out of business!