National Debtline Omdömen 

contacted National Debtline for help with my debt situation and unfortunately the experience was extremely frustrating.
I spent a long time going through automated questions, only to be told I would be transferred to someone who could help. Instead, I was sent back to the original phone line and had to wait again, effectively starting the process over.

When I finally spoke to an adviser, I was asked to repeat the same information I had already provided earlier in the call, including personal details and a full breakdown of income and expenses. This made the process repetitive and unnecessarily time-consuming.

After around 54 minutes on the phone, I still hadn’t received any clear advice or resolution, so I ended the call myself.

When you are already under financial stress, this kind of experience feels disorganised and inefficient. I expected clearer guidance and a more straightforward route to getting help.

If you want, I can also:
make a short “rage version” (2–3 lines, more punchy)
or a calmer version that’s more likely to get an official response from them
or help you re-use this across multiple platforms so your complaint has more impact

Very friendly, knowledgeable and profession service. All info was thorough and clear. No rushing and the advisor was very patient with me.

With the problem that I have, I do not know which way to turn. Fortunately I was given the details to contact National Debtline. The lady was so able and helpful and kind and kept in contact with me. I value her support.
The Debtline service is necessary so that people can be helped when in this situation.

Date3/04/2026

Superb. In a right pickle so very grateful for the support

The advisor was very knowledgeable and helpful. He was very understanding and knew the route I had to take given his many years of experience, so I was able to correct my course of action.
Highly recommended!

If the balliffs come knocking, call the National Debtline

Very helpful

Great and useful information

Farouk (sorry if i have misspelt that) was absolutely amazing on the phone today. Extremely knowledgable and spoke to me in a very kind but professional manner when i started to get flustered. Really helped ease my anxiety- if you are considering seeking debt advice and are putting it off, please just do it. Again Farouk was so lovely and professional, big shout out to him.

I found them very helpful, reassuring and very informative.

Excellent & very informative. Helped me when I am going through the worst possible thing to deal with, losing my amazing mother/bff & I needed help with my debts & bills coming up. Thank you God Bless 🙏🏼❤️😘

Very quick to respond, extremely helpful advice and very kind and understanding staff, would definitely recommend if you are in need of debt advice.

Super helpful. I was important the fact that is free. They were super patient. Eager to help. I wish all services were like that.

National debtline talked me through my steps quickly in order for me to get started in order to deal with debt any technical issues I had were dealt with quickly and signposted me to the relevant organisations customer aervice was excellent by some staff some others were abrupt in tone overall fantastic service but customer service needs to be consistent across the board

Peter was very pollte and helpful . The process was easier than I thouht that it would be.

It was a great experience because the consultant I spoke to reacted to my case immediately and followed up with the necessary information to act urgently and the form 2 was sent to us and helped fill them on the phone so his help was great

Very clear and helpfull information given by
Lisa and Donald 5 Stars

I was terrified as in alot of debt. Lady on phone was very friendly, calming and gave great advice. Thank you.

If you are struggling with debt please call. They are very nice people and they understand how things happen. There is no judgement just genuine help

If you having trouble call them, advice is always useful.