Mufg Omdömen 

Dealing with my late fathers shareholdings- I completed the online form for each company he held shares in as there wasn’t an option to pick multiple, only to receive an email to say that wasn’t necessary followed by a further similar email but in a condescending tone. Rather than then being able to apply the death certificate etc to all shareholdings I am then having to go back and forth chasing them up to confirm each shareholding separately. I tried to ring them about it, on a number they listed on one of the emails, only to be told it was the BP line (dad had no BP shares). The line then either cut off, or they hung up on me. There is also an issue with a share certificate which it looks like they have ‘lost’, they are not responding to me about it and if it was their fault they caused my dad upset and stress before he passed away.
Their administration is diabolical!

MUFG has a terrible 1* Trustpilot rating, ITS NOT MY EXPERIENCE.

Needed to sell a quantity of shares and completed sale with MUFG over the phone with instant live deal pricing. Their commission rates were slightly higher than Equinity but not extortionate. The only reason scored at 3* was a 2 week delay in payment. However, after contacting them again payment was paid by bank transfer the following day.

I do tend to agree with many commentators MUFG do have to up their game as far as improving communications by call centre staff.

As an aside, I had inadvertently destroyed a number of share certificates and MUFG was efficient in replacing them all although paying the indemnity and fees was a costly exercise.

Shambles of a company.

Wouldn’t trust these scumbags with a fiver, let alone tens of thousands of pounds in shares.

Exercised an option to transfer shares I had with MUFG into a stocks and shares ISA I have with my bank, and was told this would be actioned within a matter of days.

Two months down the line and I’ve still not received these shares. Just been on the phone to them to ask about when I’ll have them, and they’ve advised I’ll have them by January 2026.

So just know if you hold shares with MUFG, and want to transfer them elsewhere, it could take 4 months (if not longer).

Customer service is useless too. Explain the situation to them and they don’t try and help or find a solution, just give you the option to make a complaint. I wouldn’t need to complain if you’d actually just help me!

THIS COMPANY IS SIMPLY HORRENDOUS IN MY EXPERIENCE AND OPINION . THEY DONT SEEM TO BE IN A HURRY TO SELL SHARES OR PAY OUT DIVIDENDS OF DECEASED PEOPLE. BETTER HAVE SHARES WHERE EQUINITI ARE THE REGISTRARS !!!!

MUFG is a HORRIBLE company!!!!!
Any companies in this world should NOT work with them or allow them to handle the share or stock for your employees or clients.

Just sold my company shares and made a loss of 5k - now I understand share prices change but when they should sell within 2 weeks of instructions and took 3.5 weeks to action mine this then happened when stocks completely dropped!! Has been a terrible experience- no one can ever answer a question. Disgusting service to make that much of a loss from poor service

Waited 15 mins on the chat after being told by a bot to provide all of my personal data - nothing - not indication of being in a queue or wait time. I gave up on the chat and here I am.

Rating this company even 1 stars is too generous. Been trying to sell shares since March this year, constantly providing all relevant identification documents as requested in order to do so. Everything has to be posted to their office, weeks will pass & you have to follow up yourself, email responses take atleast 1 week which are just a generic response & don’t answer the actual enquiries you have. If you call, be prepared to wait atleast 1 hour on hold only for you to have to explain your situation all over again, they will then come up with some other form you need to mail (despite not having mentioned this in any previous correspondence with them) & refer you onto another team who will ‘get back to you’ (suprise, they don’t). They will also tell you they haven’t recieved forms despite the operator you spoke to the prior time confirming they have been received. This has been consistent with MUFG pension & their estate team, disgusting that they get away with it & should be investigated. An extremely time consuming & stressful experience. Still awaiting to sell shares.

This company makes it really hard to sell your shares.
They want to post you out security codes just to be able to transact on your shares and have no other option as moving to another broker requires even more paperwork and takes longer. Meanwhile you could be loosing hundreds of dollars per day while you wait. They needed to be reported to ASIC

Inexperienced staff do not know what the are doing tried to get an explaining of the charges and started talking about something else. Shame on BP to go to a cheap company like for their administration MUFG Pension & Market Services LINK Group was much better.

I tried to change banking details online. All shares changed except 1. I tried contacting them by email and phobe and they did not seem to care that 1 out of 6 did not work. They sent me hard copy stating which ones had changed plus the 1 that hadn't. Just told me to try again, there must be a problem with their IT system.

The company is refusing to sell our shares and owes us more than $5000. We now have to involve AFCA because of them gatekeeping our money. This is a corrupt company using ‘policy’ to stonewall and gate keep your funds. We’ve proven who we are, signed all the forms that they’ve asked us even paid the fees and now they’ve rejected it not told us and are not selling our shares. This company needs to be investigated and fined. We need to proceed with government bodies and ombudsman to fight this. Disgusting

If I could give a zero, I would. The customer service is dreadful. After 11 (I just counted them) emails to them, I still have no answer to my question and no direction as to how I can move forward. This started in April. ‘Support’ referred me to email addresses that either don’t exist or are not ‘manned’. They have referred me to ‘forms’ that don’t exist when you look at their website forms list. Avoid this organisation like the plague. If it’s possible, AFCA needs to look at this.

1 star is about 10 stars more than the Australian MUFG outfit deserves. Outdated systems, awful service, archaic security measures and a clunky website that probably runs on software from the 70s. Transfer employee shares away as soon as humanly possible, to ANYWHERE else.

I've been transferred to this site by a supplier. It is terrible and outdated.

When registering it continually auto-populated boxes with incorrect info and the error messages refer to the data that was correct.

Had to re-create a password 4 times to get past verification.

After spending over 1 hour trying to register I gave up and rang them. Closed at 2pm on a weekday.

When I did get through (3 days later) they didn't answer the question I was asking. I managed to solve the problem while the advisor was running through stuff I'd already checked. Total lack of listening.

Time consuming and dreadful experience. Sadly my provider uses them so I've got to use it.

My company has a share plan with them.

Their user guides are very unclear, with numerous mistakes for a document meant for external users.

They never respond to emails. If you’re patient enough to wait on the phone for 20 minutes, your issue might eventually get resolved.

One star too many
Totally dissatisfied with there service while trying to sell my shares. Dragged the whole process out sending me out letters to confirm I want to sell my shares, even though shares had been sold removed from my account still waiting for my cheque, two weeks later. knowing they are still earning interest on my money until I can get the cheque cleared when I get it.
Seriously!!! This company needs to be looked into

Needed a middle name added so as to transfer shares to my Broker. Emailed & mailed forms to them in February. No response after several weeks. Followed them up several times on the progress of this, as I was seeking to sell the shares urgently. The second time I spoke to someone they denied receiving the forms (after the first person had confirmed receipt and it was being progressed). Claimed, finally, to have mailed the amended share cert's to me. Not received. Followed up (again) and they offered to express post some 8 weeks after initial contact. They were to provide me with the express post number. I had to follow this up as well.
Conclusion: Due to delays by MUFG, has cost me $7k in

Useless, regarding my company Shareplan! Completely unsatisfied with their poor service.

This huge and vast group emphasizes the importance of ESG (Environmental, Social, Governance) investing on its official website. However, service quality and governance issues at some hotels within the group appear to be inconsistent with MUFG’s overall ESG policy. This situation casts doubt on the effectiveness of the group’s overall governance structure and ESG initiatives.

This group advocates “fair and transparent management✨” but if problems at subsidiaries within the group are not appropriately managed and resolved, there is a possibility that we will lose the trust of investors and consumers. With ESG investment attracting attention, consistent efforts are required across the entire group.

Why am I writing a review? In a hotel service quality and governance issues were part of the issues within this group.
❌ This is NOT just about one hotel—It’s a CORPORATE GOVERNANCE FAILURE.

📢 MUFG’s one of the hierarchies – Financial & real estate DNFBP liability.
💰 MUFG
⬇️
💰 ACOM CO., LTD. （financial industry）
⬇️
🏢 MARUITO Co., Ltd.（real estate）
⬇️
🏢 Hotel Monterey Group or Hotel Monterey Co., Ltd. （real estate hotel department?）
⬇️
🏨 a hotel

📢 MUFG benefits financially from this corporate pyramid, yet claims no responsibility? Investors should be asking: Where does the accountability stop?

🔹This isn’t just a game of chance—this is corporate negligence at scale. Don’t roll the dice on MUFG🎲.
🔹 Through its end-of-the-line hotel business, this bank is indirectly working towards environmental impact and distorted SDGs.
🔹 Even though it’s a financial industry, the end of the line can’t handle money properly. Even though the subsidiary is in the real estate business, the end company is unable to manage equipment. Why?
🔹 A guest stayed in Ginza, but a hotel in Akasaka knows their info? Is this ‘Corporate Transparency’?
🔹 If the terminal hotel business is at this level, financial and real estate businesses also need to be carefully evaluated.

📢 If you invest in MUFG, you’re not just supporting a financial giant—you’re enabling a system where customers at the bottom are mistreated and ignored.

📢 Would you support a company that benefits from financial opacity while leaving customers stranded in a broken system?

📢 If MUFG can’t ensure ethical business practices at its most basic hospitality level, can it be trusted with your investment?

Finance, Real Estate, ESG – a bank that handles them all should know better.

🎯 FINAL VERDICT:

✅ MUFG is now under the compliance spotlight.
✅ 📢 Regulators, investors, and compliance officers—if this is happening at MUFG’s hospitality level, what other financial risks are being ignored?
✅ 📢 Japan’s Financial Services Agency (FSA), Bank of Japan (BoJ), and international watchdogs—this is your wake-up call. Who’s auditing the auditors?
✅ Japan’s financial oversight failures are fully exposed.
✅ This is no longer just a bad review—it’s a corporate & regulatory crisis in the making.

📢 “Transparency isn’t about showing what you want—it’s about showing what matters.”
📢 “ESG is meaningless if accountability stops where the profits begin.”
📢 ESG investing should mean more than just words on a corporate website. Investors, ask yourself: Can you really trust MUFG?

📢 “MUFG profits from the system while the most vulnerable pay the price. Is that ethical investing?”

❗ Think before you invest. 🚀
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