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Those dolls ou are selling with the button on their privates are disgusting and you all need you hard drives checked

We unfortunately received a broken toy at Christmas and then purchased another one which had the same issue, which was really disappointing. However, Moose Toys’ customer service was excellent — they responded quickly, sent out a replacement plushie without any hassle, and even included an extra little surprise for my daughter. While the initial issue was frustrating, the customer service experience was fantastic. Thank you!

My son got Akedo Ninja as a Christmas gift. There was a part that was broken so I emailed Moose Toys. The customer service was responsive, understanding and extremely helpful. They were able to get me the broken parts! I was pleasantly surprised because when I initially emailed them, I was half expecting to never hear a response. :)

The CS Team are extremely helpful.
My daughter received a Christmas present which unfortunately was defective.

The Moose CS Team provided extremely efficent help and troubleshooting prior to arranging a swift replacement.

Truly setting the bar for other Toy companies to stand up to.

I normally wouldn't give 5 stars since we had a defective product, BUT their customer service was amazing. They helped us troubleshoot what might have went wrong and went above and beyond to make things right. My daughter loves their toys and they just guaranteed purchases from me in the future because of not only their products but kindness as well!

My 8 year old grandson lost his precious Shadowcoil, a 4” Beast Labs figure, in the theatre when we took him and his brother to the pantomime. He was told to leave it in the car but hid it in the bottom of his goody bag, then forgot it was there and it was thrown away in the bag with all the sweet wrappings. It should have been a lesson learned but he was absolutely heartbroken so I wanted to try and replace it.
It wasn’t possible to buy an individual figure. They come in mystery packs and this one is one they describe as rare meaning we could buy pack after pack at £12 each and never find one.
I emailed customer services, telling them the tale and asking if I could purchase one specific individual figure on this occasion.
After exchanging a few emails they said they’d found a secret stash at the factory and sent me a replacement, no charge.
Absolutely wonderful service!

We lost a letter from our much cherished and travelled Bananagrams game whilst afloat in the Caribbean. More in hope than expectation I contacted Moose toys to explain the predicament and the sadness at the loss of an 'i'. A very human and humorous exchange of emails then ensued and the new letter arrived very promptly to restore our set to full functionality. Well done to the Customer Services team, for bringing a delightful touch to our near tragic loss!

The birdy has become an absolute gem in our household. We originally purchased your talking interactive bird toy for one of our children, but over the past year, it has captured the hearts of our entire family.

What started as a simple gift has turned into a cherished part of our daily routine. Each morning, we take turns surprising one another with creative and heartfelt messages from our feathered friend—it’s become a beloved tradition that brings smiles all around.

We’re so delighted with this toy that we’re planning to buy several more as stocking stuffers for all the kids this holiday season. Thank you for creating something that sparks joy, imagination, and connection in our home.

Hands down, Moose Toys makes some of the best toys on the market! Their customer service is truly top notch — they make you feel like part of their family. It’s such a refreshing reminder of what toy companies used to be like: personal, caring, and passionate about play. 💫

We found Gui Gui slime in John Lewis in Exeter. I just wanted to feedback how great it is. It cost my kids £10 (great pocket money price) and they have got so much joy from it. I hate slime usually but this hasn't got on the carpets or got dirty or anything. Amazing.

I just wanted to share how impressed I am with Moose Toys’ customer service.

My son recently purchased one of your products, and unfortunately, it wasn’t complete when it first arrived. As you can imagine, he was quite disappointed but your team completely turned the experience around.

From the moment we reached out, your customer service was friendly, understanding, and quick to respond. You made the process simple and stress-free, and my son’s excitement returned as soon as the replacement arrived.

It’s clear that Moose Toys genuinely cares about its customers (and their smiles!). Thank you for handling everything with kindness and efficiency you’ve won a loyal fan in our household.

A big thumbs-up from both me and my boy, keep up the great work!

We bought an Octonaughts octoray from a local shop but it was not making the advertised sounds. We exchanged for another from the same store but it still not fixed. I contacted Moose Toys for advice and they suggested to change batteries etc but still didn’t make the right sounds. After a few emails to and fro it seems we have an older model. Moose toys sent a lovely captain barnacles plush toy which our son loves. Thankyou Moose toys. Great customer service.

My daughter was chosen to take part in a campaign for the little live pets my baby panda, which she absolutely loved! Such fantastic products from such an amazing company.

Sent an email with images of issue on 1st of September still waiting for response. Im disgusted my LG has played with toy once and it has been put away since, she bought out of her money the day before first and last use.

Honestly, I cannot praise this company enough. Their customer service is one of the best I have ever experienced & were very quick to respond.
I reached out for advice regarding the little live pets puppy & they went above & beyond.
Thank you ever so much, I will always recommend your brand & sing like a canary about the experience I received!

bonjour,

Mon fils a eu son jeu de combat en cadeau, malheureusement le lendemain le personnage c'est cassé ... c'est avec beaucoup de joie sur le visage de mon fils que Moosetoys.com a envoyé le meme personnage ainsi qu'un autre en cadeau par voie postale. Le tout gratuitement. Alors oui il faut prouvé la casse, mais cela en vaut la peine.

Le delai de reception est long, mais leur reponse tres rapide, et le sourire n'a pas de delai. Alors encore une fois merci beaucoup d'avoir rendu le sourire à mon fils.

I was very curious if you could collect all waves of xox kweenie in series 3 because i thought it would be easier to buy cases of series 3 at local store rather than hunt all over for waves 1 and 2. I visited moose's site looking for answers and saw contact Im used to companies only having contact for damage. Sent them an email and kinda laughed when it said response in 3 to 5 days but I did get a response in 3 days and every other response i sent them was replied to within that time frame. They were very helpful and the followup was amazing. I have dealt with other toy companies and youre lucky if you get a response you dont have to worry about that with moose. ( just guessed on date as experience took place over more than one day)

We have been fans of Moose Toys since my daughter was born 9 years ago and to this day the company doesn't disappoint in terms of design, durability, and most importantly customer service. We recently bought a clearance toy at Walmart but someone took the play babies and I contacted Moose Toys to save the landfills from returns and send the missing product. Well, not only was the representative kind, respectful and caring, the toy replacement came in under 6 weeks. Whatever the issue that arises, Moose Toys will always be there to help. We will be loyal customers to the end.

Fantastic customer service. Moose has been quick to respond to my emails, and has been kind enough to add an extra goodie or two when sending missing/replacement items to me. Thank you so much!

Mijn dochter heeft een Magic Mixie cristal ball. Maar nergens meer de handleiding meer te vinden. Waarschijnlijk verdwenen tussen het cadeau papier. Ik hoefde maar een mailtje te sturen en kreeg super snel antwoord met de handleidingen hoe weer verder te kunnen toveren! Super service!