First time using this company. Easy web site to navigate around and delivery and seller communication very prompt. Fabulous price and quick delivery - what more could you want. ⭐⭐⭐
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The first time I have used Monster Pet Supplies and will definitely be using this company again. Not only was my dog's food much cheaper than elsewhere but it was delivered quickly and I was kept wel... Se mer
Företaget har svarat
I have a repeat cat litter order. None has arrived, I don't think I have been charged but the website just says it is down for maintenance. I am assuming they have closed but it would have been respec... Se mer
I have ordered from Monster Pet Supplies (MPS) before and would have continued to order but unfortunately they ran out of my product. But on receiving an email from them stating that they had it back... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
At Monster, we’re just like your pets - friendly, playful and totally one-of-a-kind. That’s because we don’t just deliver your pet food, we get to know you and your little monsters, so we can help you to keep them happy from head to tail. We’ll save you up to 50% on your pet supplies and take the strain of delivering to your door heavy bags of pet food, treats, toys and accessories - so you can spend more time with your pet pals.
Kontaktuppgifter
Unit 7 Maple Park, Low Fields Avenue, Leeds, LS12 6HH, Leeds, Storbritannien
- 0113 277 0634
- happytohelp@monsterpetsupplies.co.uk
- www.monsterpetsupplies.co.uk
4,5
Utmärkt
11 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
A confusing customer service very very…
A confusing customer service very very bad one minute they are telling you you're getting a refund and the next minute they're not confusing customer service would not recommend to anybody the goods were late and the customer service communication was confusing they need to get their act together I won't be using this company again and I wouldn't recommend anybody else to
20 augusti 2023
Omdöme utan inbjudan
Svar från Monster Pet Supplies
Thankyou for your review.
please except my apologies for your order,
we would like to investigate this for you,
please contact us further to discuss this,
by calling 0113 277 0634
Svar från Monster Pet Supplies
Good afternoon.
Thanks for taking the time to leave us a review.
At Monster, providing the best for your pet is our top priority and we’re incredibly happy to know that tails are still wagging after your order.
5* reviews mean a great deal to us as a growing business and your continued custom is greatly appreciated.
Many thanks
Customer Service
Quick delivery
19 augusti 2023
Svar från Monster Pet Supplies
Good afternoon.
Thanks for taking the time to leave us a review.
At Monster, providing the best for your pet is our top priority and we’re incredibly happy to know that tails are still wagging after your order.
5* reviews mean a great deal to us as a growing business and your continued custom is greatly appreciated.
Many thanks
Customer Service
Time from order to dispatch too long
Time from order to dispatch far too long. Order was estimated for deliver 21 Aug but hadnt even had dispatch notification by that date. Tried to call for an update but sat at no1 in the call queue for 15mins so obviously no one there to take my call. Requested an update via an email and what do you know very next morning get a dispatch notification with a delivery date now 3 days later than originally advised.
I note from all your other previous negative feedback you are 'very sorry and would like to investigate', please don't though expect me to call you for details as you don't answer the phone
Edit post reply : you are missing the point! If you have investigated why did it take so long to dispatch? Extra star knocked off for the stock response
21 augusti 2023
Omdöme utan inbjudan
Svar från Monster Pet Supplies
Thank you for taking the time to leave us a review.
After investigating this for you,
I can see your order has now been delivered.
Please accept my apologies for the inconvenience you have faced.
Many thanks, Customer Servise.
Good priced pet food on an easy to…
Good priced pet food on an easy to understand website. Quick delivery.
16 augusti 2023
Svar från Monster Pet Supplies
Thanks for taking the time to leave us a review.
At Monster, providing the best for your pet is our top priority and we’re incredibly happy to know that tails are still wagging after your order.
5* reviews mean a great deal to us as a growing business and your continued custom is greatly appreciated.
Many thanks
Customer Service
Cheap prices and fast delivery,
16 augusti 2023
Svar från Monster Pet Supplies
Good afternoon.
Thanks for taking the time to leave us a review.
At Monster, providing the best for your pet is our top priority and we’re incredibly happy to know that tails are still wagging after your order.
5* reviews mean a great deal to us as a growing business and your continued custom is greatly appreciated.
Many thanks
Customer Service
Svar från Monster Pet Supplies
Good afternoon.
Thanks for taking the time to leave us a review.
At Monster, providing the best for your pet is our top priority and we’re incredibly happy to know that tails are still wagging after your order.
5* reviews mean a great deal to us as a growing business and your continued custom is greatly appreciated.
Many thanks
Customer Service
Very easy to order over the phone with…
Very easy to order over the phone with a nice helpful lady . Delivered in good time we’ll packaged no problems at all .
17 augusti 2023
Svar från Monster Pet Supplies
Good afternoon.
Thanks for taking the time to leave us a review.
At Monster, providing the best for your pet is our top priority and we’re incredibly happy to know that tails are still wagging after your order.
5* reviews mean a great deal to us as a growing business and your continued custom is greatly appreciated.
Many thanks
Customer Service
Got a bit confused when asked to do a…
Got a bit confused when asked to do a review before the item arrived.
15 augusti 2023
Svar från Monster Pet Supplies
Good morning, thank you for taking the time to review Monster Pet Supplies.
We are happy that we have been able to provide a good service for you and your pet as providing the best for your pet is our top priority.
If you have any further feedback on how we would be able to provide a 5 start service for you and your pet, please do not hesitate to email us at happytohelp@monsterpetsupplies.co.uk.
All feedback is greatly appreciated as we rely on this to improve our customer’s experience.
Many thanks.
Able to order what I wanted easily
Able to order what I wanted easily
Arrived when expected
Thankyou
15 augusti 2023
Svar från Monster Pet Supplies
Good afternoon.
Thanks for taking the time to leave us a review.
At Monster, providing the best for your pet is our top priority and we’re incredibly happy to know that tails are still wagging after your order.
5* reviews mean a great deal to us as a growing business and your continued custom is greatly appreciated.
Many thanks
Customer Service
Svar från Monster Pet Supplies
Good afternoon.
Thanks for taking the time to leave us a review.
At Monster, providing the best for your pet is our top priority and we’re incredibly happy to know that tails are still wagging after your order.
5* reviews mean a great deal to us as a growing business and your continued custom is greatly appreciated.
Many thanks
Customer Service
Very prompt delivery thank you
Very prompt delivery thank you! The products arrived in perfect condition and my cat is being introduced to the new healthier range.
14 augusti 2023
Svar från Monster Pet Supplies
Good afternoon.
Thanks for taking the time to leave us a review.
At Monster, providing the best for your pet is our top priority and we’re incredibly happy to know that tails are still wagging after your order.
5* reviews mean a great deal to us as a growing business and your continued custom is greatly appreciated.
Many thanks
Customer Service
Ordered standard items but 13 days…
Ordered standard items but 13 days delivery, not acceptable would have purchased elsewhere if I'd have known.
19 augusti 2023
Omdöme utan inbjudan
Svar från Monster Pet Supplies
Thankyou for your review.
please except my apologies for your order,
we would like to investigate this for you,
please contact us further to discuss this,
bu calling 0113 277 0634
Svar från Monster Pet Supplies
Good afternoon.
Thanks for taking the time to leave us a review.
At Monster, providing the best for your pet is our top priority and we’re incredibly happy to know that tails are still wagging after your order.
5* reviews mean a great deal to us as a growing business and your continued custom is greatly appreciated.
Many thanks
Customer Service
Svar från Monster Pet Supplies
Good afternoon.
Thanks for taking the time to leave us a review.
At Monster, providing the best for your pet is our top priority and we’re incredibly happy to know that tails are still wagging after your order.
5* reviews mean a great deal to us as a growing business and your continued custom is greatly appreciated.
Many thanks
Customer Service
Thumbs up monster pet supplies 👍🏻
Good stock range, competitive pricing, excellent turnaround on my order. Have set up repeat order and hope this standard of customer service continues. Very happy so far.
14 augusti 2023
Svar från Monster Pet Supplies
Good afternoon.
Thanks for taking the time to leave us a review.
At Monster, providing the best for your pet is our top priority and we’re incredibly happy to know that tails are still wagging after your order.
5* reviews mean a great deal to us as a growing business and your continued custom is greatly appreciated.
Many thanks
Customer Service
Good price arrived fast well done will…
Good price arrived fast well done will shop again
13 augusti 2023
Svar från Monster Pet Supplies
Good afternoon.
Thanks for taking the time to leave us a review.
At Monster, providing the best for your pet is our top priority and we’re incredibly happy to know that tails are still wagging after your order.
5* reviews mean a great deal to us as a growing business and your continued custom is greatly appreciated.
Many thanks
Customer Service
The cost of delivery was ridiculously…
The cost of delivery was ridiculously expensive
13 augusti 2023
Svar från Monster Pet Supplies
Thankyou for your review.
please except my apologies for your order,
we would like to investigate this for you,
please contact us further to discuss this,
bu calling 0113 277 0634
The 4 products I ordered arrived in…
The 4 products I ordered arrived in good time, but they were covered in unnecessary plastic, hence the low rating.
10 augusti 2023
Svar från Monster Pet Supplies
Thank you for taking the time to leave us a Review.
please expect my apologies you are not happy with this,
this feedback has been passed across to our Warehouse.
please don't hesitate to get in contact through 0113 277 8002
many thanks customer service team.
Our first purchase went smoothly
10 augusti 2023
Svar från Monster Pet Supplies
Good afternoon.
Thanks for taking the time to leave us a review.
At Monster, providing the best for your pet is our top priority and we’re incredibly happy to know that tails are still wagging after your order.
5* reviews mean a great deal to us as a growing business and your continued custom is greatly appreciated.
Many thanks
Customer Service
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