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Shocking! Don't buy any expensive passes to bypass the queues if you want to have an autograph or photograph with an actor. If they cancel, you get nothing back. You can buy an upgraded ticket entry (Diamond Pass) to bypass queues for the photograph opportunity at Comicon. Only to have the artist cancel and although you get refunded for the photograph, Ticket Quarter has refused to offer a partial refund the entry upgrade. (Not the standard entry ticket, which I was still happy to pay for). Ticket Quarter have stated that the upgrade can still be used to skip the front door queues at entry and therefore, they are exercising their right to refuse refunding the upgrade portion. I will never use TQ again let alone buy any tickets to attend Comic Con.

If an actor cancels due to scheduling conflicts (I get it, understandable, prior comic con commitments aren't as important as filming) and it's the only reason you're going to an event, you, as a big company should let people cancel their tickets or resell.

If a concert can do it. You should be able to do it.

In August 2024 we attended the Comic Con events in Wales and London, and our experience was made truly exceptional thanks to Harris from Monopoly Events. Harris is absolutely brilliant and a true gem within the Monopoly Events team. Despite the bustling environment and the hectic schedule, Harris went above and beyond to ensure we had everything we needed to make our experience smooth and enjoyable.
From the moment we arrived for Jensen Ackles in Wales & Ian Somerhalder in London, Harris was attentive to our specific needs, helping us navigate the event while ensuring we stayed on schedule. He showed genuine understanding and empathy, particularly regarding our health requirements. When the queues were long and tiring, Harris thoughtfully provided us with a chair so we could rest, making a world of difference to our comfort and overall experience. It's clear that he’s passionate about what he does, and it makes a huge difference to everyone attending. Monopoly Events is lucky to have such an incredible asset on their team.
Harris mentioned that he’ll be at Comic Con Scotland, and we sincerely hope to see him there. Knowing that Harris will be around gives us confidence that our experience will be just as wonderful as before.

While the events themselves were very good, there are some areas where improvements could be made. For example, at Comic Con Wales, Kat Graham’s intimate meet and greet was not listed on the official schedule. This created confusion as we were unable to get in touch with Monopoly Events prior to the event to confirm the details, and even TicketQuarter, did not have the necessary information. We eventually had to track down this information ourselves by reaching out to Kat’s team at the event, who were very helpful. However, this threw off our carefully planned schedule, making it difficult to manage everything. Due to my medical condition, I meticulously plan my schedule, including breaks for medication, so having things up in the air was quite challenging.

Additionally, an improvement suggestion for Comic Con Fantasy London is related to the Q&A section especially for Vampire Diaries and Salvatore Brothers, which was very disorganised and chaotic. The open area setup was difficult to navigate, especially since there were no presale tickets available for the Q&A sessions. This made it challenging for disabled attendees to secure a spot, as it was on a first-come, first-served basis, leading to tension among those trying to get a place. There were instances where attendees were comparing disabilities to determine who should be in the front row, and unfortunately, the staff managing the area did not intervene to ease the situation.

I would recommend implementing a system where disabled attendees can secure a spot in advance, whether through paid or free tickets, to ensure fairness. Additionally, it would be beneficial to have a raised accessible platform for those in wheelchairs or with other disabilities, making the experience more inclusive and equitable.

I want to extend a massive thank you to Monopoly Events for delivering yet another pair of incredible experiences at Comic Con Wales and Comic Con London. These events have once again left us with unforgettable memories and special moments alongside our favourite celebrities. The level of organisation, attention to detail, and passion you put into these conventions is truly unmatched. Every event seems to outdo the last, and we're so grateful for the chance to meet and interact with the stars who mean so much to us.

Here’s to many more amazing Comic Cons and countless more cherished memories! Thank you, Monopoly Events, for making these experiences possible. 💜🩷

really am disappointed with the service from the staff and security talking to people like rubbish this event wasnt planned very well there was cues every where with the staff standing on chairs shouting at every one but the ques wasn’t planned very well with every one standing where they wanted and staff sending people to the wrong place security was having a go at my partner as she was standing with me trying to sort a ticket issue I had the service I got was not very professional at all iv emailed the organiser with no response back appalling service will never go to any off there events again to be treated
The way we did this is the worst event iv ever been to all they care about is the money and not there customers shocking I spoke with the organiser or he said he was he would not listen to the issues I had and didn’t believe me that 4 off his staff members told me to cue up for over nearly 1h 30mins to be told I didn’t have a valid ticket after I showed all off them my purchase receipt

Excel London Comicon total chaos. No-one knows where to queue. Staff directing people to wrong queues. Very angry people everywhere. We'll never pay for this torture again. SHOCKING !!!

Awful experience. I looked forward to this event for a long time, but it was ruined by the staff. Rude & impolite staff spoilt the whole day. I definitely do not plan to attend future Monopoly events.

On presenting an access card for a debilitating disability at monopoly event, no accommodations were made available as they will not honour and adjust for a disability without an email before the event. It is unfortunate that those with disabilities are not treated equally, able bodied people can show up to an event on the day of the event and have a full experience, those with disabilities must email beforehand. This is not equality.

Excel London Comicon total chaos. No-one knows where to queue. Staff directing people to wrong queues. Very angry people everywhere. We'll never pay for this torture again. SHOCKING !!!

Just horrible, we had tickets to enter at 9am on Saturday and we were looking forward to it as we haven't been to this kind of convention since pre-covid. We entered at 9am and left at 9:45am...
The "shopping section" was around 4/5 short rows of the same stuff over and over again (funko pops, mystery boxes and pokemon cards) with very few independent retailers or small artists/shops which I have come to expect from Comic Con.
The second room was huge with a few set pieces and models to take pictures with but that was it. Unless you wanted to meet someone this was awful.
We ended up going to Mega Con which was at the same time in Manchester Central which was a million times more organised and was clearly supporting local businesses and artists.
Will never be giving these guys any of my money again.

It was okay.
I think the tickets were a bit overpriced for what vendors were inside. The sellers were just a lot of bric-a-brac, whereas I prefer artists and artwork when I go to cons.
Security was also just okay, they didn't check my friends bags, but did check mine. I had a one-day ticket and wasn't give a wrist band, stamp or anything of the sort that would allow me to leave and come back again should I need to.
I didn't stay long, I had a quick look around, only saw the aforementioned bric-a-brac and then left, con bounced to mega con and spent the rest of the day there. If I could, I would refund my ticket as I spent maybe 10 minutes in the con but that's not apart of their policy so learn from me: don't go to the con for artwork vendors.

Awful experience. I looked forward to this event for a long time, but it was ruined by the staff. Rude & impolite staff spoilt the whole day. I definitely do not plan to attend future Monopoly events.

A great guestlist but once again, Monopoly Events are being greedy! I paid nearly £80 for an autograph and was turned away from the morning queue (even though I was number 32!) And the queue wasn't moving as so many diamond passes were sold and there was no item limit for autographs. So naturally it turned into Scalper con. The poor actress was so overwhelmed signing like 20+ items per Scalper that a staff member came up to the rest of the non diamond passes and said it was 'no dedications or quotes' on our things due to the slow moving queue. I approached the table with some art I'd spent time drawing for my own collection and the staff member rudely went "NO QUOTES" and crossed out my post it note request before I could even speak to the actress.

What was wrong is that soooo many people at the convention could get a dedication in the morning but due to the amount of scalpers looking to make a quick buck, everyone else suffered and I got a single signature on my drawing I'd spent so long doing for the actress (the actress was super sweet to me so meeting her was actually great) but the horrible greedy convention runners should be ASHAMED.

It was also traders at the con queue jumping and getting stuff signed only for it to end up on their stalls later.

Disgusting and it soured my experience.

We had a mixed experience at Liverpool Comic Con (May 2024). More negative than positive but in the interest of being balanced I want to state the positives as well. Which were that there were many good guests and it was lovely to meet (albeit briefly) people like Andy Serkis and Sean Astin. The props and stalls were also good.

Unfortunately it was extremely overcrowded to the point of feeling unsafe, particularly with the one-way system and bottlenecks at the only exits. Very much doubt everyone would have made it out in the event of a fire.

Staff seemed badly briefed and it really depended on which member of the team you were dealing with, as to how your experience would be.

Queues for the Red Dwarf guests were appalling. Staff didn’t know time slots had been offered and were unable to control the queues.

We waited in the queue from 9.50 for our 10.10 slot. At 10.55 we were told the queue was being cut off and we would have to return later. I explained we had a timeslot booked but the member of staff manning the queue said she wasn’t aware of any timeslot bookings.

She gave me a slip of paper assuring me that if we returned at 2.35 for the next signing, she would put us right to the front of the queue. We returned at 2.15, she recognised me and told me to join one of the two queues. I asked why we were not being put to the head of the queue as she had promised - and she said that queue was of all the people that had missed the 10.10 timeslot as the queue then was cut off.

We waited again but he went to his panel at 3pm. We missed the entire panel as we felt compelled to stay in the queue. We had to leave before we got to the top of the queue because my daughter was so exhausted by then. My husband and daughter had a much better time than I did, because I sent them off to look round while I stayed in queue after queue.

I have emailed monopoly events four times now, requesting a full refund inclusive of fees for the Robert Llewelyn autograph that we were unable to get. This was because the event was so badly managed and was not our fault.

I have had no reply. Not even an acknowledgement. You didn’t provide a service for which I paid and I am owed this refund. It might not seem like a big amount to you, but it is to me. We save up for a long time to be able to afford to come to these events and meet this big stars. I don’t have a lot of spare cash. The money you owe me would pay for my daughter’s school shoes.

It’s deeply unfair that you are behaving this way. Have the courtesy to acknowledge my email and pay me the refund you know I am owed. From what I can gather from other reviews, you are doing the same thing to a lot of other customers as well. I don’t think you’ll retain many customers in the future with this attitude.

I understand that things can go wrong, and things don’t always go to plan. But you learn from that - listen to feedback - acknowledge and apologise for your mistakes and pay out refunds where necessary. Then make necessary adjustments for future events. This is what I would expect but unfortunately Monopoly Events just appears to be choosing to ignore anyone that experienced difficulties - basically the epitome of poor customer service.

I am now contacting Trading Standards to make a formal complaint.

Appallingly run!
I was at the Liverpool convention earlier this month and it was the worst run convention I’ve been to by a mile!

Several guests were horribly oversold which led to queues going out for over 100 people!

They gave time slots prior to the event but staff said they didn’t matter so was irrelevant and led to the shambolic queue management.

I had 3 autographs and spent the whole day waiting in queues to only get 1. I have been to several comic cons before and always managed to get the autographs I’d paid for!

To make matters worse they have simply ignored all of my emails regarding refunds almost 4 weeks from my initial message! Not only badly run but clearly uncourteous as well!

And it gets worse folks, I have had to dispute the payment on my credit card and I need to see the communication but it seems that they have lied to my CC provider in order to not need to refund me! Utterly despicable behaviour in my view and I caution anyone getting autographs at a monopoly run con!

The worst company ever. A complete con. They won't give you your money back if a guest cancels.
Went to Liverpool comic con and time slots are broken and you will lose loads of money from the queues not being managed properly causing a knock on affect and making you loose the rest of your time slots.
Completely oversell tickets and exist purely just to make money. Avoid at all costs!!

Amazing event! One of the highlights for us was Professor Snitches potion making class. Definitely be back next year 👌

First lets start with the beginning, Imagine our surprise when we were told on Instagram "No branded drinks bottled water only" at first I was prepared to give benefit of the doubt but then we got into the venue and thats when forgiveness stops. £4.50 for a 500ml bottle of coke and a tiny dairy milk and £6 for a knickerbocker glory sundae. Shameless I had a Sirloin steak, a cheesecake, garlic bread and a large orange juice before and that only set me back £40.

Now we get to the juicy bit, I went for a selfie with Erika and was charged normal price for it £30 which was all fair enough, I went to buy a print at Erikas table and asked her how much it was she specifically said "we'll knock off £10 for you since you already paid for the selfie" and I respect that from her. When Erikas back was turned and she was doing signings I was handling the payment with the booking lady that was from ME she tried charging me the price for the large print instead of the discounted price that Erika agreed on at which point Erika stepped in and told her off while she was signing with someone else and firmly said "40 not 50" to the lady and my internet wasn't complying, Honestly the only saving grace was the fact that Erika and her agent were absolute gems and were fair and polite.

The so called "sim zone" was false advertised as well your instagram page advertises a Silverstone rig what I actually got was a flimsy cardboard car that was poorly put together and was shaking when you step in it was that bad, not to mention it ran a modified project cars and didnt even run the F1 game. How can you sell a sim and have the game be an arcade racer and not the true sim game which was built from the ground up to be a sim racing game.

I just want to point out that this bad review is NOT a reflection on my interactions with Erica and it was more so tailored to the staff and pricing, I loved meeting Erika and it was a dream come true since I got into JRPGS

Do better next time and dont false advertise. Then again I wouldnt expect anything less from a company using the term "monopoly"

I Wasn't allowed to queue with my daughter for her photo. Was told only 1 parent allowed and I was made to stand outside.

As a family, we'd been looking forward to this event for months. Waiting in line for the anticipated photo and sharing the excitement is part of the experience.

This was robbed from us.

I could understand if the photo queue was busy, but it wasn't. We didn't have to do this the last time we came and there was no mention of this at all when we paid for the photo.

We spent a LOT of time saving up to attend this event and spent a LOT of money too. This this was our family holiday for the year.

Really, really upset & disappointed. Months of anticipation and excitement was instantly taken away from us and it ruined the whole day.

The actions of a spiteful member of staff has soured everything and we will no longer attend any more Monopoly events.

This is my second event in Liverpool. No complaints for the first visit however… they advertised this years May comic con as the biggest one they have done. This is great…. If the staff are able to help people in need. We had great difficulty navigating our way around even with the map. And whenever we asked a member of staff a question we just received ‘I don’t know mate’ and walking away. Aren’t the staff there to help out??

An escalator was broken so everyone was directed out and told to go to another entrance. No signs on the doors, nobody could tell us where to go, almost missed an expensive photo op 🙄. Then when we got to the photo stand I approached a staff member to ask how it works as I have never booked one before. He didn’t even look at me while I was talking just saying ‘go to the end of the line. Go to the end’. Shocking customer service, wouldn’t have minded if he had looked at me to show that he acknowledged I was talking to him and said if you stand here you can show your code when you get to this point… it’s a very chaotic and confusing place there are going to be people there that are unsure what to do. The photos aren’t really worth the price as you get rushed in and out in seconds and you don’t get shown the photo until it is printed.

We then had a paid Q&A booked for supernatural, we asked various staff to help us find the place (partially sighted and signs aren’t clear) and we were sent back and forth for half an hour to the wrong places. We ended up leaving without viewing the panel that we paid for because none of the staff knew where it was and it had already started!!!! I could have bought a single day pass instead of the weekend since we were unable to attend things.

Individual stalls are great. Lots of fan merch to choose from and large comic book stalls. Seeing everyone’s cosplay is great, remember to take lots of photos if you go 👍🏻

Oversell guests, total chaos at the venues and worst experience ever this May. Never will I attend a monopoly events comic con again.

I attended FTLOW 2024, while I was very glad and happy to meet the wrestlers. The way some of the workers were was just very unprofessional...

One of the people having their picture taken with one of the wrestlers became very overwhelmed and was visibly emotional, the wrestler calmed her nerves and talked with her, while the person taking the photo rolled their eyes and people working within the photo booth (including the person taking the photo) all looked at each other, sniggered and tried to hide the fact they were doing that. I don't understand what exactly was funny?

Second off, the rooms were all just too crammed together with SO MUCH stuff, put into such small space and it was incredibly loud so you couldn't hear or speak well. I got in a que to have my photo taken, to find out me and a bunch of others waiting for the same person, were in the wrong que the whole time... The correct booth, but they'd almost finished because we had someone in the other booth at the exact same time slot, so we all had to rush up, go in, and were rushed out quick because the photos were running over time. The time management for the photoshoots was so poor. There needs to be more photo booths, not just two. In fairness, the workers did shout down, but because of how loud the music was, you couldn't hear very well.

While waiting for autographs, one of the workers literally shouted in a bunch of peoples faces while we were waiting that if you haven't pre-booked your autographs, you have to come back tomorrow because they were running out of time before the whole event finished. Again, time management was poor and seemed like they were overselling tickets for the day and hours the wrestlers could sign items(they all do talks/other photo ops throughout the day) My first thought was what about people who paid for the one day only, and not the second? Will they be refunded or exchanged? What about travel costs, hotel costs etc? Will the worker who shouted at people for not pre-booking be paying for this?

Lastly, while getting my autograph, I was speaking with one of the wrestlers telling them how much they meant to me, how great it was to see them again (I met them before at a different event) we were having a great talk, because others had had time to talk (some going on a lot longer) I thought I was allowed to as well. With this, one of the security people literally pushed me and told me to move. Not ask, literally put their hands on me, and pushed me and told me to move along now in a very aggressive tone. I almost dropped my bag, and photo I had signed because of it.

Overall, meeting the wrestlers was great, but the staff and security working were just so unhelpful, rude, unprofessional and the event itself just felt very unorganised with very little to no good time management.